Channel Master DVR+ Owners Thread - Page 570 - AVS Forum | Home Theater Discussions And Reviews
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post #17071 of 17317 Old 01-16-2020, 05:03 PM
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Originally Posted by carltonrice View Post
When I lived in the DC suburbs, there was a recurring problem with the DVR+ where it would lose channel 7 (the ABC DC affil).... I'm having the same/similar issue with channel 5 (the CBS Phoenix affil). On the DVR+, it registers with good signal strength, but sometimes it just doesn't get anything.
How does the signal quality look when it's acting up?
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post #17072 of 17317 Old 01-16-2020, 11:24 PM
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Originally Posted by JHBrandt View Post
How does the signal quality look when it's acting up?
Channel 5 came back this morning, but when it's acting up, the signal quality is hovering between 0 and 1, while the signal strength is 70 or so. When it's acting right, the signal quality is 100 with signal strength of 70 or so.
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post #17073 of 17317 Old 01-17-2020, 04:22 AM
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Originally Posted by carltonrice View Post
Channel 5 came back this morning, but when it's acting up, the signal quality is hovering between 0 and 1, while the signal strength is 70 or so. When it's acting right, the signal quality is 100 with signal strength of 70 or so.
Is it bad on windy days and good on calm days? If so, do you have tall trees nearby, and are they located in the signal path or somewhere else? Do you have a highly directional antenna pointed toward the transmitter? Multipath is the enemy in signal loss situations like this, but might be minimized by slight a antenna orientation change. Trees aren’t the only cause (think tall buildings or mountains), but the good days - bad days scenario suggests trees.
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post #17074 of 17317 Old 01-17-2020, 07:16 AM
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Originally Posted by frank70 View Post
Is it bad on windy days and good on calm days? If so, do you have tall trees nearby, and are they located in the signal path or somewhere else? Do you have a highly directional antenna pointed toward the transmitter? Multipath is the enemy in signal loss situations like this, but might be minimized by slight a antenna orientation change. Trees aren’t the only cause (think tall buildings or mountains), but the good days - bad days scenario suggests trees.
I have line of sight to the transmitters and am using a directional antenna. So multipath could be the enemy, but it shows how the DVR+ tuner is just not as good as the one in the Samsung TV and it's also curious that channel 5 is the only affected channel here in Arizona, while in Maryland channel 7 was the only affected channel.
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post #17075 of 17317 Old 01-17-2020, 07:52 AM
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Quote:
Originally Posted by carltonrice View Post
I have line of sight to the transmitters and am using a directional antenna. So multipath could be the enemy, but it shows how the DVR+ tuner is just not as good as the one in the Samsung TV and it's also curious that channel 5 is the only affected channel here in Arizona, while in Maryland channel 7 was the only affected channel.
If your antenna is readily accessible, try rotating it one way or the other a degree at a time. I was able to null out multipath years ago by very subtle antenna adjustment (the offending trees are thankfully gone now). That was also back in the days when you could still tune to an analog channel and literally SEE multipath as a double image.,
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post #17076 of 17317 Old 01-18-2020, 09:06 AM
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Quote:
Originally Posted by carltonrice View Post
So multipath could be the enemy, but it shows how the DVR+ tuner is just not as good as the one in the Samsung TV and it's also curious that channel 5 is the only affected channel here in Arizona, while in Maryland channel 7 was the only affected channel.
It's true; the DVR+'s tuners are often flummoxed by a level of multipath that's no problem for most TV set tuners.

I too am often mystified by the way multipath can affect one channel (in the Phoenix market, channel 5 is on RF 17) while barely affecting adjacent channels (RF 16 or RF 18). One guess would be that the direct signal and reflection happen to be out of phase at one particular frequency, putting a "notch" in the frequency response of your antenna that happens to fall within RF 17's frequency range. You'd need a spectrum analyzer to confirm that guess, but if so, Frank70's suggestion might work by moving the "notch" so it lies between RF 16 and 17 (or 17 and 18) and/or by reducing the reflected signal's strength relative to the direct signal enough that the "notch" isn't deep enough to cause reception problems.
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post #17077 of 17317 Old 01-21-2020, 04:01 PM
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Changes to Forum???

Up until this morning, this link would take me to the first unread (by me) post in this thread:
https://www.avsforum.com/forum/showt...3&goto=newpost
Somehow AVS changed something. That URL doesn't work any more and I can no longer find a URL that takes me to the first unread post. Has anyone figured this out?
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post #17078 of 17317 Old 01-21-2020, 06:04 PM
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Try using the first page: https://www.avsforum.com/forum/42-hd...rs-thread.html This will bring up page one and as long as you are signed in there is a link on that page to get any unread posts. It's one more click but it still works.
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post #17079 of 17317 Old 01-21-2020, 09:42 PM
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Quote:
Originally Posted by frank70 View Post
Somehow AVS changed something. That URL doesn't work any more and I can no longer find a URL that takes me to the first unread post. Has anyone figured this out?
Quote:
Originally Posted by tmn1 View Post
This will bring up page one and as long as you are signed in there is a link on that page to get any unread posts. It's one more click but it still works.
Maybe something bigger is going on here. Over the past month or so on several occasions I haven't been able to see the last page of posts, new, old, unread or not. No matter what I did, such as clicking the "Last" option, the page number option or even manually inputting the last page number into the address bar the page would always revert to the second to the last page. When manually inputting the number it would automatically change to the second to the last number before rendering the page. I've never used the "last unread post" feature, but this has happened to me both when logged in and not logged in. I'm thinking this is a sign of that the End of Days is upon us.
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post #17080 of 17317 Old 01-22-2020, 04:45 AM
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Quote:
Originally Posted by tmn1 View Post
Try using the first page: https://www.avsforum.com/forum/42-hd...rs-thread.html This will bring up page one and as long as you are signed in there is a link on that page to get any unread posts. It's one more click but it still works.
Thank you... that's exactly what I want, but I must be blind because I cannot find the link on the first page that takes me to unread posts. Can you give me a little clue where to look for the link on the page?
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post #17081 of 17317 Old 01-22-2020, 05:18 AM
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Exclamation

Quote:
Originally Posted by frank70 View Post
Thank you... that's exactly what I want, but I must be blind because I cannot find the link on the first page that takes me to unread posts. Can you give me a little clue where to look for the link on the page?
look at the snapshot
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post #17082 of 17317 Old 01-22-2020, 06:44 AM
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Originally Posted by P Smith View Post
look at the snapshot
Yikes, I don't have that link (see attached image). I've tried clearing cache, restarting browser, using different browsers, using iPad, switching my VPN to European countries, turning off VPN, logging out and back in, etc. That link just doesn't come up. Could you please right click on that link, copy it, and post the URL? (N.B.: no longer necessary P Smith... see below)
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Last edited by frank70; 01-22-2020 at 07:20 AM.
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post #17083 of 17317 Old 01-22-2020, 06:51 AM
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@P Smith & @frank70 , I don't see that link either (Chrome Browser).

However I open into a "forum Jump" (like into "LCD TV's" or "Blueray Players", etc.) and then watch for "Thread Subscriptions" (top right) to turn red which is a link into a variety of boards on a single page that will have links that open first unread. Or you could just open into Thread Subscriptions to start with.

You can control or edit this page to contain just boards that have interest.
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post #17084 of 17317 Old 01-22-2020, 07:05 AM
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Originally Posted by frank70 View Post
Yikes, I don't have that link (see attached image). I've tried clearing cache, restarting browser, using different browsers, using iPad, switching my VPN to European countries, turning off VPN, logging out and back in, etc. That link just doesn't come up. Could you please right click on that link, copy it, and post the URL?
Ok, I was able to find that link on other threads I don't normally read, just not this one. From that I was able to figure out the Secret Decoder Ring

You take the URL for any page in the thread, remove the page number at the end, and add "new-post" in its place. For example, the URL for the last page in this thread is:
https://www.avsforum.com/forum/42-hd...hread-570.html
To change this to go to the first unread, change URL to:
https://www.avsforum.com/forum/42-hd...-new-post.html

This is clearly something changed recently, because the URL used to be:
https://www.avsforum.com/forum/show...3&goto=newpost
which is quite a different format.

OK, now we can get back to the DVR+ topic at hand. Sorry about taking us off-topic.

Last edited by frank70; 01-22-2020 at 07:16 AM.
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post #17085 of 17317 Old 01-22-2020, 07:47 AM
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Program guide not updating. Again.

My program guide has been populated out to Jan. 24, 7:00AM for a number of days. I contacted CM tech support. Their reply was:


The guide company just let us know that the issues with the guide will be resolved in the next 24 hours. They are working to get the guide information pushed out to all customers. Please let me know if you are still experiencing issues after the guide info starts to fill back in after the 24-48 hour mark. Thanks!


Translation, IMHO: The guide company finally pulled the lowest level employee off of whatever he was doing and had him do the manual process required to push a week's worth of guide data out. Contact customer support again, in a week, when the manual process has to done yet again.
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post #17086 of 17317 Old 01-22-2020, 07:50 AM
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Quote:
Originally Posted by frank70 View Post
OK, now we can get back to the DVR+ topic at hand. Sorry about taking us off-topic.
Actually, I thank you VERY much for taking us off-topic. For years, I've wondered how to get to the first unread post. Or at least the last page of the thread. After a while, I gave up and bookmarked the last page at that time. So I go to my bookmark, then click on the "Last" button, in the row of page number.

Last edited by Arenal04; 01-22-2020 at 07:55 AM. Reason: Change 'unread topic' to 'unread post'
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post #17087 of 17317 Old 01-22-2020, 09:48 PM
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Originally Posted by frank70 View Post
Up until this morning, this link would take me to the first unread (by me) post in this thread:
https://www.avsforum.com/forum/show...3&goto=newpost
Somehow AVS changed something. That URL doesn't work any more and I can no longer find a URL that takes me to the first unread post. Has anyone figured this out?

Next to the thread title is a little down arrow ... click on it to go to the first unread post.
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post #17088 of 17317 Old 01-23-2020, 04:28 AM
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Originally Posted by fshagan View Post
Next to the thread title is a little down arrow ... click on it to go to the first unread post.
Yeah, but for me on threads where the "View first unread" link is missing, the little down arrow is missing also. All very strange, but no longer a problem now that I've figured out the formula (see 4 posts above).
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post #17089 of 17317 Old 01-23-2020, 08:07 AM
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Quote:
Originally Posted by Arenal04 View Post
My program guide has been populated out to Jan. 24, 7:00AM for a number of days. I contacted CM tech support. Their reply was:


The guide company just let us know that the issues with the guide will be resolved in the next 24 hours. They are working to get the guide information pushed out to all customers. Please let me know if you are still experiencing issues after the guide info starts to fill back in after the 24-48 hour mark. Thanks!


Translation, IMHO: The guide company finally pulled the lowest level employee off of whatever he was doing and had him do the manual process required to push a week's worth of guide data out. Contact customer support again, in a week, when the manual process has to done yet again.
Now down to less than 24 hours of data for many of my local stations. Submitted another support request. I suggest most of you should also do this so they know that more than just a few people are concerned about the recent EPG issues.

.
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post #17090 of 17317 Old 01-23-2020, 09:49 AM
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Originally Posted by fshagan View Post
Next to the thread title is a little down arrow ... click on it to go to the first unread post.
Thanks for the great tip! As with most other forums I figured there must be an easy link to go directly to the first unread post from my subscribed threads page. I thought I had tried clicking on everything hunting for it, but I must have missed that down arrow.
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post #17091 of 17317 Old 01-23-2020, 03:06 PM
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Originally Posted by wiscojim View Post
Now down to less than 24 hours of data for many of my local stations. Submitted another support request. I suggest most of you should also do this so they know that more than just a few people are concerned about the recent EPG issues.

.
I just did at

https://support.channelmaster.com/hc/en-us/requests/new

and then I Liked your post.

I don't know if you can tell how many "LIKES" you get on a post,
but it would be interesting to see how many users we have following this problem,
if you report back the results.

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post #17092 of 17317 Old 01-23-2020, 07:20 PM
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Quote:
Originally Posted by frank70 View Post
Up until this morning, this link would take me to the first unread (by me) post in this thread:
https://www.avsforum.com/forum/show...3&goto=newpost
Somehow AVS changed something. That URL doesn't work any more and I can no longer find a URL that takes me to the first unread post. Has anyone figured this out?
Quote:
Originally Posted by tmn1 View Post
Try using the first page: https://www.avsforum.com/forum/42-hd...rs-thread.html This will bring up page one and as long as you are signed in there is a link on that page to get any unread posts. It's one more click but it still works.
I think the new format of a "new post" link is https://www.avsforum.com/forum/42-hd...-new-post.html. IOW start with the 1st page link, but add "-new-post" between the thread title and the ".html".
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post #17093 of 17317 Old 01-23-2020, 07:32 PM
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Originally Posted by wiscojim View Post
Now down to less than 24 hours of data for many of my local stations. Submitted another support request. I suggest most of you should also do this so they know that more than just a few people are concerned about the recent EPG issues.
My guide is kind of mixed. Some channels end at 5 AM tomorrow; others go out further. Some of the extended data might be PSIP, but I also see data past 5 AM on low-power channels that I know don't broadcast PSIP (20.3, 28.3, 44.4).
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post #17094 of 17317 Old 01-23-2020, 08:03 PM
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Quote:
Originally Posted by wiscojim View Post
Now down to less than 24 hours of data for many of my local stations. Submitted another support request. I suggest most of you should also do this so they know that more than just a few people are concerned about the recent EPG issues.

.
I just submitted a support request. Aside from the guide not populating again, even when it does there is a lot of "To be Announced" listings covering 6-8 hour slots. This DVR is bordering on less than useless. In the bad old days of VCR's we all knew you had to set manual timers for everything you want recorded. Now with this hit and miss program guide, setting a manual timer creates conflicts when the guide finally populates (or mis-populates).
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post #17095 of 17317 Old 01-23-2020, 09:42 PM
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I just submitted a support request. Aside from the guide not populating again, even when it does there is a lot of "To be Announced" listings covering 6-8 hour slots.
I've always thought that "To be Announced" is a station generated program description, at least for PSIP. My PSIP guide uses "Unknown Event" for programs beyond what is populated, but "To be Announced for time slots that are populated but have no known program.
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post #17096 of 17317 Old 01-24-2020, 07:55 AM
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Originally Posted by Greasemonkey View Post
I've always thought that "To be Announced" is a station generated program description, at least for PSIP. My PSIP guide uses "Unknown Event" for programs beyond what is populated, but "To be Announced for time slots that are populated but have no known program.
Based on my experience, you're correct. I've been using the Internet-based guide since day one and have seen the same. I've seen "To be Announced" most often on PBS during the holidays. They probably haven't figured out which show, which has aired 20 times already, that they'll toss into that time slot.
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post #17097 of 17317 Old 01-24-2020, 07:56 AM
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Originally Posted by Greasemonkey View Post
I've always thought that "To be Announced" is a station generated program description, at least for PSIP. My PSIP guide uses "Unknown Event" for programs beyond what is populated, but "To be Announced for time slots that are populated but have no known program.
There is something new and strange occurring in the DVR+ guide updates. Even though I have my viewing area zip code entered (not the "00000" used to default to OTA guide info), the program guide often does not display any of broadcast station logos. Instead, the generic TV with antenna logo is shown for all. Also, stations I hadn't tuned to recently show "no information" in the guide instead of "unknown event". It seems like the guide is defaulting to OTA data instead of the internet guide.
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post #17098 of 17317 Old 01-24-2020, 08:30 AM
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Guide data gone again

Quote:
Originally Posted by buraman View Post
I just submitted a support request. Aside from the guide not populating again, even when it does there is a lot of "To be Announced" listings covering 6-8 hour slots. This DVR is bordering on less than useless. In the bad old days of VCR's we all knew you had to set manual timers for everything you want recorded. Now with this hit and miss program guide, setting a manual timer creates conflicts when the guide finally populates (or mis-populates).

I also submitted my request. It seems they never really recovered from the November outage. I had many TBA's (which had listings on other guides), missing descriptions, etc.


It's getting close to the point where we will have to develop our own guide server...
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post #17099 of 17317 Old 01-24-2020, 10:32 AM
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Quote:
Originally Posted by buraman View Post
There is something new and strange occurring in the DVR+ guide updates. Even though I have my viewing area zip code entered (not the "00000" used to default to OTA guide info), the program guide often does not display any of broadcast station logos. Instead, the generic TV with antenna logo is shown for all. Also, stations I hadn't tuned to recently show "no information" in the guide instead of "unknown event". It seems like the guide is defaulting to OTA data instead of the internet guide.
If your guide doesn't show the station/network logos you are receiving PSIP data and not the Internet data. When you look at the grid you should see the words "Unknown Event" in place of the program title. The words "Unknown Event" are displayed in the grid, not the program description for a grid entry. I don't recall seeing "no information" anywhere. That might be a function of being connected to the Internet and the DVR+ returns that text string. Try rebooting your DVR+ and it will force a scan of the guide and in about 15 minutes you will get as much PSIP guide data that the channels in your area are pushing out. It won't stay up to date, but you will have a day or so worth of program data.
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post #17100 of 17317 Old 01-24-2020, 12:01 PM
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Originally Posted by Greasemonkey View Post
If your guide doesn't show the station/network logos you are receiving PSIP data and not the Internet data. When you look at the grid you should see the words "Unknown Event" in place of the program title. The words "Unknown Event" are displayed in the grid, not the program description for a grid entry. I don't recall seeing "no information" anywhere. That might be a function of being connected to the Internet and the DVR+ returns that text string. Try rebooting your DVR+ and it will force a scan of the guide and in about 15 minutes you will get as much PSIP guide data that the channels in your area are pushing out. It won't stay up to date, but you will have a day or so worth of program data.
I made a misstatement. The words "Unknown Event" are displayed in the grid as you say. It's when tuning to a channel that I hadn't tuned to recently that the screen says "no information" for about 2 seconds. The grid shows the generic TV logos, so this is all consistent with it being OTA data only. My last internet guide update shows to be about 36 hours ago. I requested a guide update last night and twice today. Also rebooted as suggested, all to no avail.

I've confirmed internet access exists and my zip code is correct. I have to conclude that the guide service is completely down.
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