Homeworx HW-150PVR, Support and Discussion - Page 80 - AVS Forum | Home Theater Discussions And Reviews
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post #2371 of 2812 Old 03-26-2017, 04:48 PM
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It sounds like the V5.4 beta is very similar to iView's latest firmware, which also adds a 12-hour time option.

On the iView, 12-hour time worked but wasn't perfect: Times from midnight to 1AM still displayed as 00:##am instead of 12:##am. Times from noon-1PM sometimes (but not always) displayed as 00:##pm as well.

Also, strictly speaking this isn't a "bug," but I thought the EPG display was confusing. The times are formatted ##:##-##:##am (or pm) but the "am/pm" refers to the first of the two times, not the second. So a show that runs from 11:30AM to 12:30PM would be listed as 11:30-12:30am.. I probably would have eliminated the "m" and listed it as 11:30a-12:30p, which would take the same number of characters but be less confusing.

For these reasons, I switched my iView back to 24-hour time. You might check your HomeWorX program guides for the same bug and quirk.

On all firmware versions I've tried for 7802-based boxes, including HW V2.# and V5.# as well as the latest iView firmware, closed captions work during playback but not when time-shifting. The latest iView versions, however, have a bug that sometimes causes the box to lock up and reboot if you try to use CC during playback. From what you said, it sounds like Mediasonic may have had CC during playback disabled to avoid the reboot issue. Please let them know it worked in V5.3 and some of us would miss it.
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post #2372 of 2812 Old 03-27-2017, 04:14 AM
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Originally Posted by JHBrandt View Post
On the iView, 12-hour time worked but wasn't perfect: Times from midnight to 1AM still displayed as 00:##am instead of 12:##am. Times from noon-1PM sometimes (but not always) displayed as 00:##pm as well.

Also, strictly speaking this isn't a "bug," but I thought the EPG display was confusing. The times are formatted '##:##-##:##am' (or pm) but the "am/pm" refers to the first of the two times, not the second. So a show that runs from 11:30AM to 12:30PM would be listed as 11:30-12:30am.. I probably would have eliminated the "m" and listed it as 11:30a-12:30p, which would take the same number of characters but be less confusing.
In the HW-150PVR v5.4 beta, time ranges have the AM/PM designator on both times, so you have '##:##[AP]M-##:##[AP]M' format for a time range, which is nice. Also, the afternoon seems properly designated as 12:xxPM. In fact, if you try to enter 00:xxPM it will auto-correct it as 12:xxPM. However, it likes 00:xxAM as opposed to 12:xxAM and will auto-correct that to the leading 00.

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post #2373 of 2812 Old 03-27-2017, 07:31 AM
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Well, that's closer than iView: I could probably live with it if the only wrinkle is that midnight has to be 00:xxAM vs. 12:xxAM. Not bad for a beta version.

The only problem with leaving the m's in the EPG times is, that leaves fewer characters for the show title on the right, which was already pretty short even with 24-hour times with no AM/PM at all. (These screens have to be readable even on the composite output, so the number of characters across is going to be rather limited.)

On the closed captions, I've never understood why this has been so tough to get right. On the older 7816-based boxes, I understand they had it working during time-shift, but if you tried CC during playback it would just curtly flash "Invalid" at you. Then the 7802-based boxes came out, and we found CC now worked during playback - but didn't work during time-shift any more! And with the latest versions, they managed to break it in both cases You'd think they could combine code from the old 7816 boxes with code from, say, V5.3, and get CC working everywhere.

There's also a bug involving DD 5.1, but you'd have to own an AVR to test it.

As for that midnight bug, that one has existed since the very first boxes. I'd love it if they could finally fix that, but I'm not holding my breath.
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post #2374 of 2812 Old 03-27-2017, 08:08 PM
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The only solution was to change the system 'on' commands that are sent from the XBox One -- eliminating the power toggle to the box. Since they all primarily use voice to control the system - they are not going to remember (nor will they have the desire to) use the remote for that one function when voice will handle everything else in the system. My thought was simply to leave the box 'on' all the time. It has minimal power draw. It solves the problem of the power toggle and the box not having the ability to protect or check for a recording in-progress if power toggle is received via remote.
So it turns out that my solution of leaving the box on to avoid the power toggle from the XBox One killing a recording is not going to work. I got a call tonight from my friend telling me that he got home this evening and discovered that the box was not recording. When he then manually tried to record by using the 'record' button from the remote, he got the 'unknown error' result. Doing a little trouble-shooting over the phone, he was able to access the drive just fine through the usb menu and play any previous recording on the drive. But even after doing that, he was still not able to initiate a recording. I had him toggle the box to stand-by and then back on using the remote and then try the record button again. Wallah! Recording started just fine. So the solution of leaving the box on doesn't seem like it is a workable solution. (Not to mention that when his wife realizes that DWTS didn't record tonight, I may find a hit being put out on me). :-)

The current plan is for them to simply see if they can live with having to use the remote to turn on the box when they want to watch TV. I get that to most of us, this doesn't sound like a big thing -- but I can certainly see it from their perspective where they have this sweet voice control setup that works with everything (including their old Dish DVR) - but now doesn't work with its replacement. I wouldn't care much for it either, if I were in their shoes.

I'm actually thinking about simply giving them one of my TiVo's. That would be a guaranteed solution that would work seamlessly with their system. Initially they balked at buying one themselves due to the cost - but my wife and I have been thinking about getting rid of our TiVo's this summer anyway. We're using Plex more and more -- and frankly TiVo is looking a little long-in-the-tooth lately with falling behind other's on features and performance. Add the recent Rovi problems after the transition and we're using it less and less. We had initially thought about waiting until late summer to see if anything interesting would be coming from the Mavrik line. If not - then we would sell the TiVo's and use the money to set up a bad-ass Plex server. But perhaps the better solution is to take the HW150 from him for our minimal recording needs (only the wife's daily chat shows that aren't online) and give him the friends and family discount on one of the TiVo's. Even if we move to a headless system with something under Mavrik or something integrated with a future Plex server - the HW150 could still live happily as a daily recorder or dedicated football time-shifter in the fall.
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post #2375 of 2812 Old 03-28-2017, 05:41 AM
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That would make it a deal-breaker for my friend's system. He has complained about the military time, but closed-captioning for his wife is an absolute must for their recorded programs. :-(
I have to believe these should be easy for Mediasonic to fix and they could eventually have a real 5.4 production version that has the CC and the AM/PM. But their SW quality control seems to be a bit lacking. My plan is to keep using 5.4 and accumulate any more notes on just a few issues and wishes (not big wishes, but small ones - as they can't seem to handle big ones) and send them my small list along with suggestions for remedy.

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post #2376 of 2812 Old 03-28-2017, 05:44 AM
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So it turns out that my solution of leaving the box on to avoid the power toggle from the XBox One killing a recording is not going to work.
That's a real bummer. That generic failure message seems odd, and I haven't seen it before. Any thoughts on root cause? You're using a drive that goes to sleep on its own when it hasn't been accessed for awhile? I've been using an old, left-over 250GB Hitachi SATA drive (lefto over from a Macbook Pro drive upgrade) and stuck in a cheapo external USB 2.0 box I bought on Amazon. It's been working really well. It's powered by the USB on the HW-150PVR and does meet their max current draw requirements of < 800mA. In my case, the HW-150PVR is normally in sleep mode and wakes up automatically (and applies power to the USB HDD at that time) to do recording.
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post #2377 of 2812 Old 03-28-2017, 06:24 AM
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As for that midnight bug, that one has existed since the very first boxes. I'd love it if they could finally fix that, but I'm not holding my breath.
I was just browsing the iView support area on their site, and they claim they fixed the midnight bug in 3200STB in their latest firmware. Do you know if that's really so?
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post #2378 of 2812 Old 03-28-2017, 06:57 AM
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I got a call tonight from my friend telling me that he got home this evening and discovered that the box was not recording. When he then manually tried to record by using the 'record' button from the remote, he got the 'unknown error' result. Doing a little trouble-shooting over the phone, he was able to access the drive just fine through the usb menu and play any previous recording on the drive. But even after doing that, he was still not able to initiate a recording. I had him toggle the box to stand-by and then back on using the remote and then try the record button again. Wallah! Recording started just fine.
I've seen this annoying problem myself on occasion, with a HW on firmware version 2.1. Recording just stops working until you reboot by going into standby. (At least these boxes reboot quickly.) I would've thought they'd fixed it by now, but as mdbratch said, they may not even realize their firmware has a problem!
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I was just browsing the iView support area on their site, and they claim they fixed the midnight bug in 3200STB in their latest firmware. Do you know if that's really so?
Well, no; I actually own a 3200, and the midnight bug I described is still there. (And I tried all 7802 firmware versions I could find.)

But you see, at one time there was another midnight bug, which iView (and HomeWorX) did fix. IIRC if you scheduled a recording that crossed midnight, it wouldn't stop recording when it was supposed to and would still be recording when you checked the box the next day. That bug got fixed early on. I think they may have even had to fix it twice; years ago in the firmware for 7816 boxes, then again when the 7802 boxes (the 3200 and the newest 3500s) came out. iView's first 7802 firmware revived a lot of "oldies" like that
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post #2379 of 2812 Old 03-28-2017, 07:31 AM
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It occurred to me that a likely scenario could be: Recording starts at 7:00 PM for DWTS (or some other program). Sometime in the next 2 hours - somebody comes home and turns on the system with the 'Hey Cortana' appropriate command. Kinect turns on the XBox One ... sends the TV Power On command ... and then sends the [power-on] toggle to the HW150 [thus turning it off and interrupting the recording].

The only solution was to change the system 'on' commands that are sent from the XBox One -- eliminating the power toggle to the box. Since they all primarily use voice to control the system - they are not going to remember (nor will they have the desire to) use the remote for that one function when voice will handle everything else in the system. My thought was simply to leave the box 'on' all the time.
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So I got a call tonight from my friend telling me that he got home this evening and discovered that the box was not recording. When he then manually tried to record by using the 'record' button from the remote, he got the 'unknown error' result. Doing a little trouble-shooting over the phone, he was able to access the drive just fine through the usb menu and play any previous recording on the drive. But even after doing that, he was still not able to initiate a recording. I had him toggle the box to stand-by and then back on using the remote and then try the record button again. Wallah! Recording started just fine. So the solution of leaving the box on doesn't seem like it is a workable solution.

The current plan is for them to simply see if they can live with having to use the remote to turn on the box when they want to watch TV. I get that to most of us, this doesn't sound like a big thing -- but I can certainly see it from their perspective where they have this sweet voice control setup that works with everything (including their old Dish DVR) - but now doesn't work with its replacement.
This is admittedly a kludge, but it sounds like the problem is that the HW just needs to be rebooted periodically, in order to ensure scheduled recordings work. So I wonder if you could plug it into one of those old-fashioned mechanical timers, set to power the HW off for, say, 15 minutes sometime during the night when no one is watching and no recordings are likely to be scheduled?

My HW always turns itself on after a power loss, so this might be all it takes to keep it on and recording reliably the other 23.75 hours a day.
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post #2380 of 2812 Old 03-28-2017, 10:30 AM
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That's a real bummer. That generic failure message seems odd, and I haven't seen it before. Any thoughts on root cause? You're using a drive that goes to sleep on its own when it hasn't been accessed for awhile? I've been using an old, left-over 250GB Hitachi SATA drive (lefto over from a Macbook Pro drive upgrade) and stuck in a cheapo external USB 2.0 box I bought on Amazon. It's been working really well. It's powered by the USB on the HW-150PVR and does meet their max current draw requirements of < 800mA. In my case, the HW-150PVR is normally in sleep mode and wakes up automatically (and applies power to the USB HDD at that time) to do recording.
The drive was this hard drive powered externally by this hub.

I opted for a lower storage drive to avoid the responsiveness time increases that occur with larger drives. Keeping it under 500 GB gives a response time that approaches flash drive speeds while still giving them approx 60 hours of recording capability. On a side note - it was refreshing to have a hard drive that didn't have stuff already loaded onto the drive. Just plugged it in -- and no extra software or utilities that I don't want or need. Having it externally powered avoids any issues with the limited power draw through the USB port.

Right now, they are only using it to record 2 items a week: SNL on Saturday night -- and DWTS on Monday. Since the drive didn't have a problem with recording earlier programming even with extended time between access, I'm going to fall on the side that speculates it's a box issue. Especially since previous recordings could be accessed just fine -- but try to immediately do a recording after and you still got the generic error message until the box was cycled in and out of stand-by.
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post #2381 of 2812 Old 03-28-2017, 10:32 AM
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Originally Posted by JHBrandt View Post
This is admittedly a kludge, but it sounds like the problem is that the HW just needs to be rebooted periodically, in order to ensure scheduled recordings work. So I wonder if you could plug it into one of those old-fashioned mechanical timers, set to power the HW off for, say, 15 minutes sometime during the night when no one is watching and no recordings are likely to be scheduled?

My HW always turns itself on after a power loss, so this might be all it takes to keep it on and recording reliably the other 23.75 hours a day.
If external power is lost -- don't you lose timers, though? I thought I recalled that being mentioned. Use stand-by and timers are intact ... use the physical power switch or unplug and timers are lost. But perhaps that is not accurate?
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post #2382 of 2812 Old 03-28-2017, 10:59 AM
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Since the drive didn't have a problem with recording earlier programming even with extended time between access, I'm going to fall on the side that speculates it's a box issue. Especially since previous recordings could be accessed just fine -- but try to immediately do a recording after and you still got the generic error message until the box was cycled in and out of stand-by.
I think that's a reasonable conclusion. One thing I will try when I get a chance is to leave my HW-150PVR on all the time and see if it starts to fail recording. My HW version is V5. Since it's normally in standby, it's potentially self-correcting. So I think this would be an interesting test.

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post #2383 of 2812 Old 03-28-2017, 01:01 PM
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If external power is lost -- don't you lose timers, though? I thought I recalled that being mentioned. Use stand-by and timers are intact ... use the physical power switch or unplug and timers are lost. But perhaps that is not accurate?
No, they're stored in on-board nonvolatile memory. (If that happened, the front-panel power switch would be pretty dangerous!)

But of course, if a timer is scheduled for when the power is off, it obviously won't record. I think somebody had that problem - they turned the HW off via the front panel and didn't get any recordings because it's a hard power switch (unlike other clones like the iView, which have a soft power switch that just puts it into standby like the remote button).
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post #2384 of 2812 Old 03-28-2017, 01:04 PM
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The drive was this hard drive powered externally by this hub. Having it externally powered avoids any issues with the limited power draw through the USB port.
I'm confused. I clicked your hub link, and Amazon showed me a 4-port hub with an LED, but no power source I could see anywhere!

Edit: The page links to a USB 3.0 hub that does appear to have an external power supply: https://www.amazon.com/dp/B00DQFGH80. Is that the one you used?
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post #2385 of 2812 Old 03-28-2017, 01:49 PM
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Now I'm even more confused. I clicked the same link again, and this time Amazon showed me a 7-port hub (with an external PS)!

Seems there's something a bit flaky about that Amazon web page.
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post #2386 of 2812 Old 03-28-2017, 02:28 PM
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Yeah -- I just clicked the link from my order history page and noticed I'm being brought to the 4 port hub --- even though on my order page it correctly shows as the AmazonBasics 7 Port USB 2.0 Hub with 5V/4A Power Adapter. If I try to click 'Buy it Again', I get a notice that the item is now unavailable -- which may explain the page flakiness.
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post #2387 of 2812 Old 04-04-2017, 07:21 PM
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So I did end up giving my friend my TiVo Premiere which wasn't doing much in the bedroom except being used as a backup recorder for my wife's daily chat shows. I took the HW-150, hard drive, and powered hub and put it in our bedroom as it's replacement. Looking back on it - I should have just gone down this path to begin with. The TiVo will be pretty trouble-free even though they are only using it for recording 2 programs. I don't mind losing the potential value of a lifetime'd TiVo as it helps a friend out and I still have the Roamio which will likely be sold in the summer as we move away from the TiVo ecosystem. I set up the 4 daily programs she records using daily timers and am starting to assess whether this box can fill a role depending on what our future setup will consist of this fall.

My initial impression --- what an odd little box ...

I knew there was a bit of a delay from when the box 'wakes up' for a timer recording and when actual recording begins after testing with Monday's shows. Those schedules were just entered as one-time events. So for today's shows, I created 4 daily timer entries last night. I suspect that one of my initial problems today is because of end-time/begin-time issues that the box may have difficulties with. 1st event for the box was GMA with an entry of 06:59-08:59. 2nd event was Kelly Ripa (on the same channel) with an entry of 08:59-10:00. The 3rd and 4th events were for later in the day. I took a look at the box at some point during GMA and saw it was recording. Checked it again during Ripa and saw it was still recording. When I looked at the box after 10:00, I noticed that the box was still on -- which I knew was an indicator that something wasn't quite right. Since the box started in standby mode - it should have gone back to standby mode after the 2nd recording finished. I turned on the TV and checked the recordings and both had recorded successfully. However, when I checked the timer list - all 4 entered timers were gone. Poof - vanished. Even the 2 that were still to happen. I re-entered the 4 timers to make sure I caught the 2 programs in the afternoon - and as long as I was entering, decided to change the 2 morning programs so that there would be a minute break between them. So GMA now has an entry of 06:59-08:58 followed by Ripa with an entry of 08:59 - 10:00. We'll see if that alleviates any potential hiccups as I suspect this box doesn't elegantly handle the closing of a file for one recording while opening a file for another. And yes -- I know that I could simply set one timer for 3 hours as both programs are on the same channel, but that won't get wife-approval. Nor do I think she should have to make that adjustment. The whole point is whether this box will be able to fill a role in a future system for supplemental recording depending on whether we decide to move to Plex DVR, or Tablo, or Mavrik, or ... whatever.

It will be interesting to see if somewhat reasonable dependability can be achieved through some testing over the next month.
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post #2388 of 2812 Old 04-04-2017, 08:13 PM
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It sounds like there's a bug (or perhaps several) in erasing one-time recordings as they complete, and sometimes the wrong recordings get erased. If so, once you set the recordings as daily you should be OK, since the box won't try to erase a repeating recording. (But I'd still report it to customer service. Incidentally, is your HW-150 on V5.3 firmware?)

Be careful with that 1-minute gap - make sure the show really does end by 8:58! Back-to-back recordings are often tough because these days there may not be any commercial break between the very end of one show and the very start of the next, so no matter what times you set, you either cut off the end of one or the start of the next. TV stations like to make things as hard as possible for DVR users, and this is one of their tricks. It's also one of the reasons people are willing to pay so much for multi-tuner DVRs: you can start recording a second show before your first recording ends. (It's also one of my pet peeves with Channel Master's DVR+: a two-tuner DVR that nevertheless won't allow overlapped recordings of back-to-back shows on the same channel!)
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post #2389 of 2812 Old 04-04-2017, 08:41 PM
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Sorry -- I may not have explained it correctly. The recordings made today (with the same 08:59 as the end time for the first program and the start time of the second) were done with the daily timer entries created last night. Yesterday's recordings (which all recorded fine) were done as one-off single timer entries. Once I realized the box had not gone back to stand-by after Ripa ended, I looked at the schedule list and noticed all 4 timer daily timer entries (the 2 that had just completed for GMA and Ripa) as well as the 2 that were for later in the afternoon (Rachael Ray and that quack, Dr Oz) were now gone. The 2 recordings from the morning were on the drive - but the daily schedule entry had been wiped clean.

Perhaps I'll see later in the week if I can reproduce it by altering the end-time/begin-time again. Fortunately, I'm lucky on having the GMA recording ending at '58' as it ends even sooner than that. The program ends and there is a bit at the end with final local weather. Plus - the way my wife watches these programs it won't matter. She typically saves them all up for the weekend and fast-forwards through them until she sees a story or segment on screen that interests her. After she sees the segment, she goes back to fast forwarding. She can get through the whole week of her daily chat shows in about an hour while having morning coffee in bed. :-)
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post #2390 of 2812 Old 04-05-2017, 04:01 AM
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I have only done recordings of programs that have time gaps in between with the HW-150PVR, and it has performed flawlessly in those scenarios. It may have some issues if programs are end-to-end in time.

If you can reproduce an issue, I highly recommend emailing their tech support and provide a simple scenario for them to reproduce it. I have found them to be very responsive. They've mailed me back always within 24 hours with reasonable responses (not just generic, useless comments), and often within a few hours if I catch them earlier in the work day. They don't always give you the answer you want (they might tell you why there's a certain limitation and advise a work-around), but they do answer. In some cases, they'll say they'll submit the issue to engineering.

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post #2391 of 2812 Old 04-06-2017, 10:45 AM
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One of my boxes won't timer record reliably on a subchannel that carries Heroes and Icons. It records fine on several primary channels. The box is firmware V.5.0 and HW V.5, MLG-7802-ATSC.

I've set the timer recording with the EPG and manually, the result is the same. The box turns on and doesn't start recording. If I set the box tuner to a different channel, one of the mains that I can record, before I turn it off with the remote after the timer is set, it sometimes will tune the subchannel and start recording but not every time. If it doesn't record, it doesn't even tune the channel to record and just turns on and stays on the primary channel.

Is this due to the box expecting some sort of time signature or other info from the station itself before a recording with start? If that's the case, is there a way to fix that?

Thanks for any help.
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post #2392 of 2812 Old 04-08-2017, 08:42 AM
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Originally Posted by eherberg View Post
...

Perhaps I'll see later in the week if I can reproduce it by altering the end-time/begin-time again.

...
I just ran a quick test in which I programmed 3 recordings for the same channel in sequence. I programmed them as 10:45A-11:00A, 11:00A-11:15A, 11:15A-11:30A and each was a ONCE recording. It recorded them all just fine. I assume some number of seconds of video is lost in the switch over, but I haven't checked for that yet.

I subsequently ran an additional test with 3 consecutive 15 minute recordings, all on different channels, and set to WEEKLY. Those seemed to work fine as well.

I'm running V5.4 (a beta from V5.3 that supports AM/PM time setting). My recording device is a SATA 2.5-inch Hitachi HDD in a USB 2.0 enclosure.

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post #2393 of 2812 Old 04-08-2017, 01:26 PM
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In my previous test, my recordings all went fine also - but the timers themselves were deleted. All of them. I just tried another test this morning and all recorded and the timers survived intact. I may keep them as-is and see if anything happens. This is after a week where everything went fine with timers having a minute of 'rest' between them.

On a side note, I went across the border to Winkler, Manitoba today for a little shopping. Saw the HW-150 on the shelf in the electronics department at Wal-Mart. I hadn't seen one on the shelf anywhere on the American side at 2 different Wal-Marts I looked. It was a bit pricier, though, than I could get from Amazon. It was listed at $60 Canadian. Since Mediasonic let their own online store expire, I assume they are only using Amazon as their 'official' online seller, now.
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post #2394 of 2812 Old 04-08-2017, 03:04 PM
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Originally Posted by eherberg View Post
In my previous test, my recordings all went fine also - but the timers themselves were deleted. All of them. I just tried another test this morning and all recorded and the timers survived intact. I may keep them as-is and see if anything happens. This is after a week where everything went fine with timers having a minute of 'rest' between them.
That's interesting. I only ran my tests once through. The weekly programs didn't disappear. That will be a pain if it's intermittent. I wonder if it's varying latency with the HDD when switching to the new recorded file. I'll try it a few more times and see if I can get it to happen. I have not, by the way, been putting in any "rest" time in between. The end time of one is exactly the start time of the next in my test setup.

My experience with this unit is that, with a single timed program, it turns itself on a little bit early (maybe a minute... I haven't timed it) before the actual programmed time. When they're end to end like this, it seems to be trying to handle that case properly.

Quote:
On a side note, I went across the border to Winkler, Manitoba today for a little shopping. Saw the HW-150 on the shelf in the electronics department at Wal-Mart. I hadn't seen one on the shelf anywhere on the American side at 2 different Wal-Marts I looked. It was a bit pricier, though, than I could get from Amazon. It was listed at $60 Canadian. Since Mediasonic let their own online store expire, I assume they are only using Amazon as their 'official' online seller, now.
Our local Walmart carries the RCA DTA880, and the Ematic AT103B. Online, though, Walmart carries a number of different PVRs, including the HW-150PVR, and some of them are available ship-to-store at no shipping cost. That's how I ordered mine. I think I paid US$32.98 for it plus sales tax (about 8% where I live).

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post #2395 of 2812 Old 04-08-2017, 07:13 PM
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Originally Posted by whosbest1 View Post
One of my boxes won't timer record reliably on a subchannel that carries Heroes and Icons. It records fine on several primary channels. The box is firmware V.5.0 and HW V.5, MLG-7802-ATSC.
I had a very similar problem when I first tested V5.0 firmware (almost a year ago):
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Originally Posted by JHBrandt View Post
I am now trying HW-150 firmware V5.0. So far, almost everything works, with one big exception....

... I set up a daily timer to check that the date would advance by one day, not seven. (It correctly advanced by one day.) But there was a problem: when the timer fired, the box booted up and tuned to the correct channel, but it did not start recording! The HDD was accessible, so I can't figure out why the recording didn't start. I'll keep experimenting but unless this was just a fluke, it would mean you'd have to leave the 3200 turned on all the time for scheduled recordings to work.
I was unable to reproduce the failure in subsequent testing:
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I've retried recording from standby several times today and it has worked every time. The only thing I can think of is that the time yesterday when it failed, the tuner did that "triple clutch" thing where it tunes in the channel, then the screen goes blank a couple of times before it finally tunes in "for good." It's possible that process didn't finish in time for the recording to start.

The "triple clutch" is a longstanding bug that only seems to happen on certain channels, usually less than once a day. Ion (the station I tested with) is one of those stations. Today the "triple clutch" never happened on Ion or the other station I tried (Fox), so that may be why it worked today.

I'll continue to experiment. If it is the "triple clutch" that causes a timed recording to fail, a workaround might be to schedule a 1-minute recording on the same channel right before the actual show. That would make the box come on and either record one unwanted minute or fail, after which the desired recording would still start.

Edit: Today I confirmed that V5.0 still has another bug: the "triple clutch" rescanned Ion, removing all the "skipped channel" flags from its scrambled Airbox channels. This is a longstanding bug I call the "channel rescan bug" that affects all known iView and HomeWorX firmware versions. It also strengthens my suspicion that the "triple clutch" caused the recording failure.
It sounds like yours fails most of the time. Are you seeing the "triple clutch" effect I described above?

You might try emailing support(AT)mlglobal.net (replace (AT) with @) and requesting V5.3 firmware. You'll probably need to attach a photo of your box's serial number so they can confirm V5.3 will work on your box (they're very paranoid about sending someone the wrong firmware so they want to see proof you have the right box for the firmware you're requesting).
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post #2396 of 2812 Old 04-08-2017, 07:35 PM
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Originally Posted by eherberg View Post
In my previous test, my recordings all went fine also - but the timers themselves were deleted. All of them. I just tried another test this morning and all recorded and the timers survived intact. I may keep them as-is and see if anything happens. This is after a week where everything went fine with timers having a minute of 'rest' between them.
It occurs to me that you too may have been bitten by the dreaded "channel rescan bug" (described in above post). A channel rescan would very likely delete all timers for the rescanned channel.

The channel rescan bug has bedeviled HomeWorX and iView owners for years but it looks like it may finally have been fixed in some of the very latest firmware. If your firmware version is dated earlier than Aug. 15 of last year, you probably need to upgrade.
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post #2397 of 2812 Old 04-09-2017, 12:19 PM
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It occurs to me that you too may have been bitten by the dreaded "channel rescan bug" (described in above post). A channel rescan would very likely delete all timers for the rescanned channel.
I had contacted support about this behavior (channel rescan deletes all timed recording events). They actually don't see it as a bug but just a behavior that the users have to live with (without being warned in the manual).
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post #2398 of 2812 Old 04-09-2017, 01:38 PM
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To be fair to the MStar line, it's not necessarily a bug that these boxes sometimes rescan channels automatically. Some other tuners do this as well.

For example, say the station adds or removes a subchannel, and you tune to one of the station's existing channels. Some tuners (e.g., my LG TV) will automatically detect the station's change and add or remove the affected subchannel automatically. Others (e.g., a DVR+) won't change anything until you rescan the channel manually. It just depends on the tuner firmware's design.

But there are things that do deserve the label "bug" IMO, even if HomeWorX customer support disagrees:

  1. Any customization (e.g., deleted, skipped, or renamed subchannels) is lost when an automatic rescan is triggered
  2. A rescan is often triggered without any noticeable change to the TVCT (IOW, no subchannels were added or removed, and the existing subchannels have the same channel numbers, subchannel numbers, and names)
  3. Most seriously, (and the reason I wrote that post) any timers for any subchannels on that station are lost.

Evidently, the HomeWorX and iView perform an automatic rescan by running the same procedure as a manual scan on that frequency: first deleting all existing subchannels, then letting the scan re-add them all. That might be OK for a manual scan, but an automatically-triggered one needs to tread more lightly.

Fortunately the latest iView firmware (probably HW too) seems to have addressed issue #2 at least. I used to get unwanted rescans every few days but since upgrading, I've only seen a few.
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post #2399 of 2812 Old 04-27-2017, 10:47 AM
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Originally Posted by JHBrandt View Post
I had a very similar problem when I first tested V5.0 firmware (almost a year ago):I was unable to reproduce the failure in subsequent testing:It sounds like yours fails most of the time. Are you seeing the "triple clutch" effect I described above?

You might try emailing support(AT)mlglobal.net (replace (AT) with @) and requesting V5.3 firmware. You'll probably need to attach a photo of your box's serial number so they can confirm V5.3 will work on your box (they're very paranoid about sending someone the wrong firmware so they want to see proof you have the right box for the firmware you're requesting).
Thanks for the suggestions. Yes, the station has the "triple clutch" effect. However, some others do as well and yet they can be recorded with a timer program normally.

I tried setting up a 1 minute recording before the main one, this worked some times but not all the time.

I tried the 5.3 firmware and it didn't solve the problem either.

I gave up for now and am recording the programs from that subchannel on a DVD recorder without any problems. Any other suggestions welcome.
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post #2400 of 2812 Old 04-27-2017, 05:26 PM
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Yes, the station has the "triple clutch" effect. However, some others do as well and yet they can be recorded with a timer program normally.

I tried setting up a 1 minute recording before the main one, this worked some times but not all the time.

I tried the 5.3 firmware and it didn't solve the problem either.
Thanks for the info, even though it's a bummer that V5.3 didn't help. Nice to know the 1-minute recording helps, even if it doesn't solve the whole problem. If the channel rescan bug erases all timers for that channel, I guess it makes sense that the 1-minute dummy recording wouldn't help. It would turn on, do the triple clutch, and if the timers got erased, you'd be screwed either way.

Have you reported the issue to Mediasonic customer service? (That probably won't help, unless you want to try the V5.4 beta, but at least it will let them know there's still work to be done on their firmware.)

FYI, a "triple clutch" doesn't always erase the recording timers. It seems to depend on the specific channel; some get erased, others don't. I haven't yet found a pattern to it.
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