Not Another Official DCX3600-M Provider Agnostic Thread - AVS Forum | Home Theater Discussions And Reviews
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post #1 of 22 Old 03-26-2015, 05:43 PM - Thread Starter
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Not Another Official DCX3600-M Provider Agnostic Thread

DCX3600-M-

I am currently tweaking the DLNA functionality of the DCX3600-M.

If you already have this working with your service provider, kindly let us know.

TWC Promo-

DCX3600-M Transcoding
http://arris.force.com/consumers/art...oding/?l=en_US

The DVR/Time Shift Buffer Standard Implementation
http://www.cablelabs.com/wp-content/...I09-130530.pdf

Arris/Moto MIBs -
http://www.bowe.id.au/michael/isp/docsis/mibs/motorola/

Nony MIB-Walk from the command line-
'snmpwalk -v 2c -t 3 -r 3 -M <mibs directory from above> -m all -c public -O Ts <Your router-assigned IP Address> .1'

The snmpwalk program that you want continues to be available here- http://www.net-snmp.org/

Technician Diagnostics Invocation-
Press Select for 10 Seconds
Then either press the Up or Down navigation key.

-nony
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Last edited by nony; 03-28-2015 at 06:50 PM.
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post #2 of 22 Old 05-09-2015, 05:22 PM - Thread Starter
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DCX3600 Diagnostic Tips and Tricks

Here's a compendium of diagnostic tips and tricks for the DCX3600-

Quick Tips On Reboot and Diagnostics -
1. Press and hold the power key on the remote for 10 seconds to force a reboot
2. During the countdown (L-10 ,L-9 ,L-8,etc), power on and hit select for a detailed display of the components as they are being loaded
3. During the countdown or later, power on, press and hold select for 10 seconds, then hit Up for the OCAP diagnostics
4. After the load completes, press and hold select for 10 seconds, and hit Down for the ODN diagnostics
5. With the STB on, hit power, then select, for quick access to the Motorola STB diagnostics
6. With the STB on, hit A, B, C, Settings, power off, power on, Settings, Left, to access the Field Tools menu.
7. To enable device ports/functionality (eSATA, MoCA, USB), requires a little more button pressing and will not be covered in this post, for obvious reasons.
--
Multichannel Trick Play: (this section should be visible)
The DCX3600 can actively buffer 4 to 6 hours of TSB (up to 1 hour per tuner). The buffering kicks in after power on, and is reset at power off. Specifically, the last 60 minutes of the first 6 channels that you tune to will be buffered, and 4 of the 6 will continue to be buffered, even if you channel surfed to many other channels, after the initial 6.
Here's what you do:
1)Power Off -->Frees up the tuner assignments
2 )Power On --> Assigns tuner[0] to its default
3) Select any channel as a filler -->Assigns a channel to tuner[1]
4) Successively select the 4 channels that you want to buffer.-->Assigns tuners[2,3,4,5]
Note that tuners[0,1] will lose their buffering as you channel surf.
(You can watch the assignments in real-time from p.8 of the ODN diagnostics)

Comes in very handy for Sunday morning talk shows.
--
Bonus:
To stream unprotected, recorded content to any device over Ethernet to an MPEG-2 capable player, see this thread-
http://www.dslreports.com/forum/r299...tions~start=35

-nony

Last edited by nony; 05-10-2015 at 05:45 PM.
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post #3 of 22 Old 05-11-2015, 03:04 AM - Thread Starter
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Advanced Streaming to Your PC

As some of us know, the CableLabs RI (Reference Implementation) allows us to stream actual program material from an HDHomeRun, and should be interoperable with the DCX3600.

Resources for this-
1. https://community.cablelabs.com/wiki...th+RiExerciser (Build a working OCAP-compliant DVR-equipped cable box on your Windows/Linux machine)

2. http://opentools.homeip.net/dev-tools-for-upnp (Tools include Device Spy and AV Media Controller)

3. https://semiaccurate.com/forums/showthread.php?t=7547 (DTCP-IP considerations)

-nony
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post #4 of 22 Old 05-22-2015, 02:18 AM - Thread Starter
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USB DVR Storage on the DCX3600

As expected, the DCX3600-M recognized my 3 terabyte hard drive -

user.info kernel: usb 1-1: new high speed USB device using ehci-brcm and address 3"
user.notice motocap: [GC#113 71696K->64839K(204800K), 0.065000 secs]"
user.info kernel: scsi2 : usb-storage 1-1:1.0"
user.notice kernel: scsi 2:0:0:0: Direct-Access LaCie d2 Quadra v3C 051E PQ: 0 ANSI: 6"
user.notice kernel: sd 2:0:0:0: Attached scsi generic sg1 type 0"
user.notice kernel: sd 2:0:0:0: [sdb] Spinning up disk..."
wait_for_sysfs: waiting for '/sys/devices/platform/ehci-brcm.0/usb1/1-1/1-1:1.0/host2/ioerr_cnt' failed"
user.notice kernel: sd 2:0:0:0: [sdb] Very big device. Trying to use READ CAPACITY(16)."
user.notice kernel: sd 2:0:0:0: [sdb] 5860533168 512-byte logical blocks: (3.00 TB/2.72 TiB)"
user.notice kernel: sd 2:0:0:0: [sdb] Write Protect is off"
user.debug kernel: sd 2:0:0:0: [sdb] Mode Sense: 43 00 00 00"
user.err kernel: sd 2:0:0:0: [sdb] Assuming drive cache: write through"
Very big device. Trying to use READ CAPACITY(16)."
user.err kernel: sd 2:0:0:0: [sdb] Assuming drive cache: write through"
user.info kernel: sdb: sdb1 sdb3"
user.notice kernel: sd 2:0:0:0: [sdb] Very big device. Trying to use READ CAPACITY(16)."
user.notice kernel: sd 2:0:0:0: [sdb] Attached SCSI disk"

-nony
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post #5 of 22 Old 06-06-2015, 12:07 AM - Thread Starter
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Quote:
Originally Posted by nony View Post
As expected, the DCX3600-M recognized my 3 terabyte hard drive -

user.info kernel: usb 1-1: new high speed USB device using ehci-brcm and address 3"

user.notice kernel: scsi 2:0:0:0: Direct-Access LaCie d2 Quadra v3C 051E PQ: 0 ANSI: 6"
user.notice kernel: sd 2:0:0:0: Attached scsi generic sg1 type 0"
user.notice kernel: sd 2:0:0:0: [sdb] Spinning up disk..."
wait_for_sysfs: waiting for '/sys/devices/platform/ehci-brcm.0/usb1/1-1/1-1:1.0/host2/ioerr_cnt' failed"

user.info kernel: sdb: sdb1 sdb3"
user.notice kernel: sd 2:0:0:0: [sdb] Very big device. Trying to use READ CAPACITY(16)."
user.notice kernel: sd 2:0:0:0: [sdb] Attached SCSI disk"

-nony
Well humans, even computers have problems with very big devices!

Well, my well-endowed droids, even humans have problems with very big devices!

Well monsters (and their Creators) looking for spare parts, consider the above, and continue to not be extra careful with the brains, so we can have other posts of questionable value (besides mine)
---
Do not fold, spindle or mutilate.

-nony

Last edited by nony; 06-06-2015 at 02:30 AM.
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post #6 of 22 Old 06-06-2015, 12:43 AM - Thread Starter
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TWC to announce VidiPath streaming

First Look on Comcast DVR streaming (courtesy of DLNA - thx)

http://customer.xfinity.com/help-and...path-overview/

(TWC will announce when they are ready)

-nony

Last edited by nony; 06-06-2015 at 01:18 AM.
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post #7 of 22 Old 06-11-2015, 12:34 PM
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Does anyone know if there is a way to get this box to output 5.1 Dolby Digital (or any other 5.1) audio? I have the box from TWC and it seems as though they put firmware on it that doesn't allow access to any audio settings whatsoever, even though the hardware is supposed to be capable of such things.

I am hoping to find a provider agnostic way to adjust the audio settings so that I can actually enjoy content in surround sound. I like a lot of the features this box provides, but I'm thinking about downgrading back to the Explorer 8300HD if I can't find a workaround.

Thanks.
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post #8 of 22 Old 06-11-2015, 09:59 PM - Thread Starter
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Quote:
Originally Posted by treblemaker View Post
I have the box from TWC and it seems as though they put firmware on it that doesn't allow access to any audio settings whatsoever, even though the hardware is supposed to be capable of such things.
Hit Settings-->(scroll up to)Devices, and adjust the audio to your liking.

-nony
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post #9 of 22 Old 06-12-2015, 07:20 AM
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Quote:
Originally Posted by nony View Post
Hit Settings-->(scroll up to)Devices, and adjust the audio to your liking.

-nony
That was exactly how to do it on the old box, the Explorer 8300HD. However, they have totally changed the firmware and there are literally no "Devices" or "Audio" options in settings anymore. I even called them and they confirmed that there was no way to adjust the audio in the TWC menus. I can't believe that they're doing that.

I'm thinking that the only way I'll be able to toggle the audio options is via that Field Tools menus. On top of that, they gave us new remote controls that have like half the buttons, and the "A, B, C, D" buttons are among those that they removed. I did have an older remote laying around that can control the new receiver, but I'm wondering if the receiver knows how to detect the signals from those buttons.

On the old remote, I tried the code you gave above: A, B, C, Settings, power off, power on, Settings, Left. Tried it several times, no luck. I'm wondering if TWC changed the code to something that doesn't involve A/B/C bc their remote lacks those buttons.

Thanks for your response, I feel like you might be the only one that can help me crack this.
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post #10 of 22 Old 06-12-2015, 02:14 PM - Thread Starter
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Quote:
Originally Posted by treblemaker View Post
I feel like you might be the only one that can help me crack this.
If you provide specifics, with screen shots of a) your remote and b) your diagnostics, I can give it a shot.
You don't need to invoke field tools. Also, what market/division/locale are you in?

Also, here's a quick way to device settings:
1. Ensure that your TV & STB are connected and active
2. Press Power (your STB goes into standby/low-power mode)
3. Press Menu (within 2 seconds of the Power press)

-nony

Last edited by nony; 06-12-2015 at 03:12 PM.
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post #11 of 22 Old 06-19-2015, 11:05 PM
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Quote:
Originally Posted by nony View Post
Here's a compendium of diagnostic tips and tricks for the DCX3600-

7. To enable device ports/functionality (eSATA, MoCA, USB), requires a little more button pressing and will not be covered in this post, for obvious reasons.

-nony
Would you be able to post these instructions. I am diving in to my new DVR and am amazed at all the functionality it has. (And all its secret features! )


I found some interesting stats after connecting it to the router and viewing the ip address using port 7070.
@nony
Would you know what any of these stats mean?
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post #12 of 22 Old 07-02-2015, 10:30 PM - Thread Starter
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Quote:
Originally Posted by StrongWind1 View Post
Would you be able to post these instructions. I am diving in to my new DVR and am amazed at all the functionality it has. (And all its secret features! )


I found some interesting stats after connecting it to the router and viewing the ip address using port 7070.
@nony
Would you know what any of these stats mean?
Amazed, by functionality?
Seriously?

You are barking up the wrong port buddy! (and I mean no disrespect)

-nony

Note: The few nmap ports of interest are only useful, if you have a background in OCAP and ODN development and/or qa testing.

Last edited by nony; 05-08-2016 at 05:25 PM.
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post #13 of 22 Old 10-03-2015, 12:01 PM
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Ok I reluctantly had to replace the Scientific Atlantic Explorer 8300 today for one of these.

I picked one up at a local TWC office. After a couple calls I was able to get the cable to function. But the DVR is fubared.

According to the TWC rep. I talked to on the phone, the local office goofed. The unit I picked up had to be a refurbished unit.
But they didn't properly reset the box. It shows no records, but the box shows 100% full.

He gave me the option to return that back to the local office for another. Or I could get a new one shipped FedEx. I chose the new one,
instead of gambling on another non-DVR working POS.

Is there any possible way I can reset this myself? Any guide from ARRIS explaining how to do it?

A 6-turner DVR would be great if it actual records.
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post #14 of 22 Old 10-06-2015, 11:49 PM
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Update on this situation.

Apparently the TWC rep I talked with on Sat didn't put the order through correctly when I checked the status on Mon.
So the TWC rep I talked with on Mon put it through. That meant I was going to get the new box 1-2 days later than first told.
I was told to call back Tue for the FedEx tracking #. So I call Tue to get the tracking #, and the TWC gives it to me. The rep also
tells me it's scheduled to be delivered on the same day. The rep checked the FedEx website, so did I.

So I hangup and call FedEx to find out a delivery time window. IE: between 7-11, 12-4
The FedEx rep gives me a window between 10-6

I waited all day for that damn truck. The delivery guy decided to show up at 5:40PM

The new DVR came with the cables I needed, and it worked.
I'll be returning the other non-working DVR box tomorrow.
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hello, i am new here. i got my own dcx3600m and TWC was able to pair their cable card to the box. however, some of the channel did not show up and the guide did not show up and DVR does not work. they told me the cable card was paired correctly. is their a way to hard reset the DVR and force it to take the firmware and hardware again?
thanks
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post #16 of 22 Old 05-01-2016, 04:40 PM
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can any please help? TWC tried to reset the box from their end but upon reboot no download was done.
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post #17 of 22 Old 05-08-2016, 01:31 PM - Thread Starter
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Quote:
Originally Posted by mike0007 View Post
can any please help? TWC tried to reset the box from their end but upon reboot no download was done.
If you or your IT guy have a need to delve further, you can always enable the appropriate legacy diagnostic logging over the serial port (accessed over the IR port with a TRS to serial/usb connector)
---
Code:
Serial Diagnostics---Available Commands
***************************************
<snip>
Set Log level -  log set
<snip>
Serial diagnostics (unadulterated version, for the initiated only)
Code:
Serial Diagnostics---Available Commands         
    ***************************************         
              
    Screen's Name                               Command
    -------------                               -------
    OOB Control Channel Path Diags              9
    Last Tune Details                           11
    Cable Card 10 Most Recent Msg               19
    SI and PSI Tables                           25
    PCR Diags                                   35
    LastDownload Status                         45
    Video Output Diags                          63
    DOCSIS Downstream Scanning Diags            97
    Closed Caption                              107
    DVR Record and Playback Diags               119
    Digital Rights Management Diags             163
    Emergency Message                           207
    IB and OOB Msg Statistics                   1004
    Clear Message Statistics                    1005
    Time Zone Configuration                     1006
    System Time                                 1008
    Application Database Diags                  1016
    VCT Data                                    1019
    Current Power State                         1028
    Last Consumer Selected Channel              1029
    Carrier Definition Table                    1036
    Current Channel Status                      1038
    In-Band Status                              1040
    Clear Reset Counts                          1041
    Display Reset Counts                        1042
    Display Error Log                           1043
    Clear Exception Log                         1044
    Clear Error Log                             1045
    Language Configuration                      1046
    Video Source/Display Info                   1056
    Video Display Format Change                 1057
    Video Aspect Ratio Change                   1058
    HDMI ColorSpace Change                      1059
    DVR Free Space                              1065
    Closed Caption and VBI Statistics           1079
    Upstream Statistics                         1082
    Audio Diagnostics                           1083
    Closed Caption Settings                     1084
    Tuning Performance Data                     1085
    Tuning Performance Stats                    1086
    Detailed Tuning Data                        1087
    Clear Tuning Data                           1088
    DVI/HDMI Diags                              1090
    DVI/HDMI EDID Data                          1091
    HDMI Audio Settings                         1104
    Video Output Mode and Color Space           1107
    HDMI Audio Data                             1108
    DOCSIS IP Address                           1112
    Enable DOCSIS only mode                     1136
    Disable DOCSIS only mode                    1137
    DSG MAC Addresses                           1147
    DSG Diagnostics Info                        1168
    CableCARD Test Menu                         1171
    Tunes a tuner to a virtual channel          1213
    Tunes the DOCSIS tuner to a frequency        1216
    Power Management Status                     2015
    Get MoCA nodes info                         5400
    Get MoCA network information                5401
    Get RF MoCA information                     5402
    Display Rear Panel Ethernet Status          5403
    Enable Rear Panel Ethernet                  5404
    Disable Rear Panel Ethernet                 5405
    Display MoCA Networking Status              5406
    Enable MoCA Networking                      5407
    Disable MoCA Networking                     5408
    Dump the License file                       5500
    Set Mute Video                              6001
    Set UnMute Video                            6002
    1394 Bus Info                               6011
    1394 SPTS Data                              6012
    Switch Tuners                               6013
    Toggle On/Off Console Trace Log             6017
    Clears Trace Log                            6018
    Displays Trace Log                          6019
    Analog 1394 plug set                        6021
    Digital 1394 plug set                       6022
    Displays all logs and properties            6024
    Upload /varbackup/messages* files           6025
    Output CCI Info                             6404
    Enable External Logging                     6406
    Disable External Logging                    6407
    Display All Section Filters                 6530
    Ethernet Enabled State                      6604
    UMD Dump Control Menu                       7921
    Managing of Java heap dumps                 7922
    Clears logs in /varbackup                   7923
    Dump current BWP information                7924
    Profiling utilities                         7925
    Tune OOB Frequency                          7926
    Dump tuner performance data                 8580
    Audio Video Parametrics Control Menu        8600
    Display eCM Log                             8888
    Manage JVM options                          8900
    Enables/Disables Sync'n'Go                  9001
    Application Information Table               AIT
    Dump Threads in CEEJ JVM                    dump threads
    Display Log Level                           log list current
    Display Log Names                           log list name
    Set Log Level                               log set
    Set log file number                         log set backups
Provides access to various network commands     netutils
    Run harvesting script (TFTP upload)         tftp
    Timeout of telnet session                   timeout
    Displays aggregated software version        versioninfo
    Extended Application Information Table      XAIT
-nony

Last edited by nony; 05-08-2016 at 05:16 PM.
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post #18 of 22 Old 05-14-2016, 12:37 PM - Thread Starter
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Quote:
Originally Posted by nony View Post
If you or your IT guy have a need to delve further, you can always enable the appropriate legacy diagnostic logging over the serial port (accessed over the IR port with a TRS to serial/usb connector)
---
Code:
Serial Diagnostics---Available Commands
***************************************
<snip>
Set Log level -  log set
<snip>
Serial diagnostics (unadulterated version, for the initiated only)

Code:
Serial Diagnostics---Available Commands         
    ***************************************         
              
    Screen's Name                               Command
    -------------                               -------
    OOB Control Channel Path Diags              9
    Last Tune Details                           11
    Cable Card 10 Most Recent Msg               19
    SI and PSI Tables                           25
    PCR Diags                                   35
    LastDownload Status                         45
    Video Output Diags                          63
    DOCSIS Downstream Scanning Diags            97
    Closed Caption                              107
    DVR Record and Playback Diags               119
    Digital Rights Management Diags             163
    Emergency Message                           207
    IB and OOB Msg Statistics                   1004
    Clear Message Statistics                    1005
    Time Zone Configuration                     1006
    System Time                                 1008
    Application Database Diags                  1016
    VCT Data                                    1019
    Current Power State                         1028
    Last Consumer Selected Channel              1029
    Carrier Definition Table                    1036
    Current Channel Status                      1038
    In-Band Status                              1040
    Clear Reset Counts                          1041
    Display Reset Counts                        1042
    Display Error Log                           1043
    Clear Exception Log                         1044
    Clear Error Log                             1045
    Language Configuration                      1046
    Video Source/Display Info                   1056
    Video Display Format Change                 1057
    Video Aspect Ratio Change                   1058
    HDMI ColorSpace Change                      1059
    DVR Free Space                              1065
    Closed Caption and VBI Statistics           1079
    Upstream Statistics                         1082
    Audio Diagnostics                           1083
    Closed Caption Settings                     1084
    Tuning Performance Data                     1085
    Tuning Performance Stats                    1086
    Detailed Tuning Data                        1087
    Clear Tuning Data                           1088
    DVI/HDMI Diags                              1090
    DVI/HDMI EDID Data                          1091
    HDMI Audio Settings                         1104
    Video Output Mode and Color Space           1107
    HDMI Audio Data                             1108
    DOCSIS IP Address                           1112
    Enable DOCSIS only mode                     1136
    Disable DOCSIS only mode                    1137
    DSG MAC Addresses                           1147
    DSG Diagnostics Info                        1168
    CableCARD Test Menu                         1171
    Tunes a tuner to a virtual channel          1213
    Tunes the DOCSIS tuner to a frequency        1216
    Power Management Status                     2015
    Get MoCA nodes info                         5400
    Get MoCA network information                5401
    Get RF MoCA information                     5402
    Display Rear Panel Ethernet Status          5403
    Enable Rear Panel Ethernet                  5404
    Disable Rear Panel Ethernet                 5405
    Display MoCA Networking Status              5406
    Enable MoCA Networking                      5407
    Disable MoCA Networking                     5408
    Dump the License file                       5500
    Set Mute Video                              6001
    Set UnMute Video                            6002
    1394 Bus Info                               6011
    1394 SPTS Data                              6012
    Switch Tuners                               6013
    Toggle On/Off Console Trace Log             6017
    Clears Trace Log                            6018
    Displays Trace Log                          6019
    Analog 1394 plug set                        6021
    Digital 1394 plug set                       6022
    Displays all logs and properties            6024
    Upload /varbackup/messages* files           6025
    Output CCI Info                             6404
    Enable External Logging                     6406
    Disable External Logging                    6407
    Display All Section Filters                 6530
    Ethernet Enabled State                      6604
    UMD Dump Control Menu                       7921
    Managing of Java heap dumps                 7922
    Clears logs in /varbackup                   7923
    Dump current BWP information                7924
    Profiling utilities                         7925
    Tune OOB Frequency                          7926
    Dump tuner performance data                 8580
    Audio Video Parametrics Control Menu        8600
    Display eCM Log                             8888
    Manage JVM options                          8900
    Enables/Disables Sync'n'Go                  9001
    Application Information Table:               AIT
    Dump Threads in CEEJ JVM:                    dump threads
    Display Log Level:                           log list current
    Display Log Name:s                           log list name
    Set Log Level:                               log set <--------------------------
    Set log file number:                         log set backups
Provides access to various network commands:      netutils
    Run harvesting script (TFTP upload):         tftp
    Timeout of telnet session:                   timeout
    Displays aggregated software version:        versioninfo
    Extended Application Information Table:      XAIT
Note that increasing the verbosity of your logging will adversely affect the unit's performance.

-nony

Last edited by nony; 05-16-2016 at 04:02 AM.
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post #19 of 22 Old 06-05-2016, 11:28 AM
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Note that increasing the verbosity of your logging will adversely affect the unit's performance.

-nony
thanks Nony. is there a way to put in SDV initiation to get the sdv channel? i have both 3400 and 3600 that i cant get those channel that i subscribed.
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post #20 of 22 Old 07-13-2016, 03:56 PM
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I am having a strange problem with ARC between my Preamp and TV that seems to be caused by the DCX3600-M that was just installed. ARC was working between the TV (LG OLED 65B6P) and preamp (Marantz AV7702MKII) with my previous cable box (Cisco 8742 HDC). Following installation last Friday of the DCX3600-M by TWC the ARC has not worked. At first I thought it might be a bad HDMI cable so I replaced all of the cables in my set up with certified hi bandwidth cables. I then tried resetting both the preamp and TV and also tried all possible combinations of settings on both. No luck. Then after a few days I decided to "disconnect' the DCX3600-M by removing the HDMI cable. After a few seconds the ARC started working and even continued to work after plugging the HDMI back into the cable box. If the entire system is powered down and then restarted the problem recurs and is always correctable by unplugging the HDMI cable to the DCX3600. Note that once it's working, I can turn just the cable box off and on and it still works. Strange - since I never would have expected that the cable box could affect ARC between the TV and preamp.

Has anyone else experienced this with the DCX3600-M?
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post #21 of 22 Old 07-16-2016, 01:57 PM
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maser- re issues with ARC using 3600- i also had issue with ARC audio not working when streaming from Smart TV last yr when i traded 8742 in for 3600- prior to 3600 ARC CEC worked fine using 1 hdmi cable from Yamaha AVR 675 to TV with everything plugged into AVR- after installing 3600 i could get no audio when streaming from TV (the sound would stay on the DVR tuned cable channel- not go to the streaming netflix/amazon channel- went online & learned that this seems to be an issue with the Arris 3600 screwing up the ARC- i had to use a digital audio cable from TV to AVR to get audio when streaming from TV. Worked fine.
I now have a Cisco 9865 enhanced 6 tuner DVR from TWC (had issues after 8-9 months with the 3600 recording) & CEC works fine with it.
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post #22 of 22 Old 07-17-2016, 08:19 PM
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maser- re issues with ARC using 3600- i also had issue with ARC audio not working when streaming from Smart TV last yr when i traded 8742 in for 3600- prior to 3600 ARC CEC worked fine using 1 hdmi cable from Yamaha AVR 675 to TV with everything plugged into AVR- after installing 3600 i could get no audio when streaming from TV (the sound would stay on the DVR tuned cable channel- not go to the streaming netflix/amazon channel- went online & learned that this seems to be an issue with the Arris 3600 screwing up the ARC- i had to use a digital audio cable from TV to AVR to get audio when streaming from TV. Worked fine.
I now have a Cisco 9865 enhanced 6 tuner DVR from TWC (had issues after 8-9 months with the 3600 recording) & CEC works fine with it.
Thanks bgrpph. Short term I guess I'll go with optical from the TV to the Preamp and then eventually replace the DCX3600-M with the Cisco.
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