Tivo.com Out of Service
I returned to Tivo this week, using a Spectrum cable card, after a 10 year diversion to Directv. It felt good to return to an old friend that I used for nearly 5 years before leaving for 10 years. After connecting my Bolt Vox and 8 Minis, I started using the Tivo app on my Iphone and Tivo.com for programming and watching. That was, until Wednesday morning. When I tried to log into my tivo.com account, I got a message that they changed servers and I needed to chose a new password. No biggie. Or so I thought. I followed the instructions, which stated I would be emailed a temporary password and then could chose my own new password. But no email came. I tried again. I tried the next day. Same result. I then called Tivo and they said it is a known issue and should be fixed soon. That was Wednesday morning. I called again today and they said they have no idea when this will be fixed.
So Tivo app on Iphone, Ipad and Tivo online are out the window. Is this the Tivo I spent $2500 (including service) to return to after 10 years? Is this something I should expect going forward with Tivo? The system works great, but now I am worried if they have technical problems with the Tivo service, how fast will they be fixing that? Did I made a mistake by switching to Tivo? I am still in the 30 day return period and I have not yet canceled Directv, although I was planning to do so today.
System 1: Denon AVR6400H, Sony XBR75Z9D, ATV4K, Roku Ultra, Tivo Mini Vox, Sony UBPX800, KEF R300, NHT; System 2: Denon AVR2300H, Sony XBR65Z9D, ATV4K, Roku Ultra, Tivo Bolt Vox 3GB, Sony UBPX800, Yamaha NS-IW470