I have a 4 tuner, Recast and I use a 1st Gen Fire TV Cube (wired) with my main TV. In the DVR tab I have the series
NFL Football set up with a stop recording 1-hour pad
. On Sundays, there are (usually) two early games (12 noon CST start), one on Fox and the other on CBS. Additionally, there is (usually) one late game (3:15 to 3:25 start) on either Fox or CBS or both.
Both early games start recording fine, on time, and show as expected in the “My Recordings” folder, “On Now and Upcoming” display. I select one and start watching the game’s recording about an hour and half after start (e.g. 1:30 PM CST). When the early game I’m watching is over I like to switch to the second early game (about 3:30 PM) and watch all or part of that game until the late game(s) is about half complete. However, once the first late game has started
, when I go back to the “My Recordings” folder, neither of the two early games show up anywhere in the entire “My Recordings” folder, including the “On Now and Upcoming” display. Even the game I was watching moments prior does NOT show. Therefore, I can’t watch the second early game, even though it is still being recorded.
Once the early game is completed its recording, including the 1-hour pad, it then will then immediately show in the “My Recordings” folder. This usually is around 4:00 to 4:30 PM depending on scheduled duration of the game. Of course, it can be watched fine at that point, but too late to be of use to me. Interestingly, I can go into my Fire TV app on my iPad and both games show fine there and can be watched there if I wish. So, this appears to be an issue with the Android based Fire TV software, as all my Fire TV devices react the same. This past Sunday (November 3rd) I changed the NFL Football series pad to 2 minutes and as expected, both games showed just fine as the late game had not started. But of course, part of the game was cut off because the pad was too short. The problem only occurs when the late game starts prior to the recording completion of the early games. This has been a problem since the Recast was introduced and either is unknown to the Fire TV/Recast development folks or is not a priority to the them.
On Sunday, October 27th, with the series set with a 1-hour pad, the problem occurred so I called Amazon, Recast support (about 3:30 PM). I was connected with a technician (Trevor G) who seemed to quickly understand the problem. He remotely went into my Cube display and observed the problem firsthand as I was seeing it. He said he took logs and would turn the problem over to the development team and call me back later in the week with more information. I still have not heard back and have no idea if this issue is being addressed.
I was hoping perhaps folks here might be able to provide feedback relative to:
- Any similar Fire TV/Recast experiences that may have had
- How others may watch the NFL Football series on their Fire TV while games are recording, specifically on Sunday afternoon's
- Ability to reproduce this or similar series recordings/playback
- Tips and techniques to getting the Fire TV development team to provide feedback on a reported incident (AKA trouble) ticket
- Any other effective avenues for publicizing issues that may require Fire TV/Recast development team analysis
- Viable problem escalation procedures