Originally Posted by Satch Man
Best thing is to go to the secure Direct to Tech TWC Register at DSL Reports.com, or log in if registered already. Title the post with the nature of your problem. Give information relating to your account:
If you are requesting an investigation inquiry, give the Department Contact Name and ask them to open up a support ticket. If it is a service feature request, no support ticket needs to be opened, but ask them to send your feedback to the appropriate Department. Here is the forum:
I know but the point was that a CSR said they don't have the ability to take technical issues down to report them, Then they said there was a place on the website to do that, but when they gave me the link or "directions" how to get there- it was 8 layers deep and hard to find.
The conversation happened to be about DVR compensation, and that too many people reported issues with it, and that is why they took that feature away when they did last year. I told them I would like to report that I want the feature back, and that is my issue. Then she said I could not report issues to a CSR, but need to go to website. I said that is BS, and that people that couldn't get through a simple DVR option list couldn't possibly go 8 layers deep on a website to report their issue with DVR comp. I caught them in a big fat lie.
The people never reported that to the TWC website anyways, and that is not why they took away DVR comp that time, they took away DVR comp for other reasons and I'm sure you know the whole story. It is back now but in a terrible form that does not work the same at all, but that is not what I'm talking about either.
So I'm not asking how to report issues. I know how to report issues.
I was looking for the link to the convoluted TWC website area where you can report issues that was 8 layers deep and impossible for someone to find that couldn't figure out how to turn DVR comp off.