Live Boxing Shows Missing and Vanishing From Set Top Box Advanced Search Keyboard:
This is an on-going bug going on with the advanced search set top box keyboard in which I have asked TWC to send a bug report. Live Boxing Shows are vanishing from the keyboard search when boxing is typed on the keyboard and "Boxing Event" is selected. When this happens, note the following:
1.) When keying 'Boxing on the Advanced STB keyboard and Selecting the Boxing Event Folder, the Correct Result shows two folders. BOTH FOLDERS NEED TO SAY BOXING AND NOTHING ELSE, FOR THE DATA TO BE CORRECT.
The top folder shows all the live boxing shows on broadcast TV, standard cable, premium cable, and PPV for the next 7-14 days. This result should always be there. The top folder shows live data. The bottom folder NEVER shows live data, only VOD content.
2.) Most of the time, when keying in "Boxing" on the keyboard, and selecting "Boxing Event" only one folder will show that contains only VOD content. The top folder labeled "Boxing" will be incorrectly replaced with a boxing match that is several weeks to a month old, maybe more than that. Sometimes a folder that says "Premier Boxing Champions" will simply show old fights when selected, replacing the top "Live" boxing folder, When this happens, it is not possible to search for live boxing shows using the Advanced STB keyboard. One must either use the Time Grid, or select another guide option such as TWC TV.com or an on-line guide. The advanced search keyboard on the STB cannot be trusted to show live show boxing data all the time.
3.) A pattern to this bug seems to be that at the beginning of the week, when keying in "Boxing" on the advanced search keyboard, and selecting "Boxing Event" the correct two tier folder structure will be there. The top folder correctly shows all live boxing data for at least the next week. The bottom folder shows VOD content. For this example assume this begins on a Sunday, with the correct data. By Tuesday or Wednesday, the incorrect data back. The live boxing folder is incorrectly replaced with an old boxing match. It than takes about three days of the data being incorrect. By the following Sunday or Monday, the correct data shows with the two-tier folder structure in place. However, the correct two-tier Boxing Folder data does not "hold." By the middle of the week, the correct two-tier folder, when searching for Boxing on the keyboard, and selecting "Boxing Event" is gone again.
4.) Note that Wisconsin does not have the latest ODN build where the "B" search returns all instances of a selected show. I have submitted feedback about this issue to TWC's Direct Forum and have also asked them to forward this information to our local Wisconsin division.
5.) What do you think is causing this data to not hold? Is this a TWC issue or a Tribune Media Services Listing issue? I wonder if this has been fixed in the latest ODN B button show all title searches.
6.) This bug has occurred for me on both Arris and Cisco set tops. I never had this problem with the old SA model box search system.