Originally Posted by phildaant
It would be great if others try to reproduce it so we can get Spectrum to see how wide spread this issue is. So, please try it and tell us which cable TV box brands and models.
How to Report The Missing Sports Team Keyboard Search Data Bug Found on Navigator ODN-9
I think I got Twitter's @ask
Spectrum people to understand what this bug is about. They have forwarded this feedback. Here is a detailed description of the bug. Please view Antdude's URL link for the photos that detail this issue: (Post# 19477)
In the ODN 9 Navigator Guide, (Version number can be found in Settings/Guide Diagnostics) type in "Brewers" "Clippers" "Bucks" in the B-button keyboard search. Next, look for anything that says "Team" in the search results, and selecting that listing will produce the the above error indicated in the photos. But this only applies on the boxes running the ODN-Navigator Guide software.
New Spectrum Guide does not have this bug. The City of the team does not have to be there. Now, just for an example, if there was a movie in the search called "Happy Brewers" indicated as a movie, series, or TV show, that would come up just fine. Searching for people and events also works fine. It are only the sports team searches that show the above data error.
Like I said, "I can search MLB Baseball results fine, and see for example "Milwaukee Brewers vs. Los Angeles Dodgers in the search results." That also comes up fine. It is only when we start a B-button search query (on the ODN Navigator 9.0 software )looking for the name of any Sports Team, indicated as a Sports Team in the search results and selecting the listing that my friend in California on his Arris 3510 box and me in Wisconsin with my Cisco 9865 box get the listing error.
We believe that all users who get updated to ODN Navigator 9.0 will have this Sports Team search listing bug until it gets resolved. Spectrum needs a minimum of three people with an issue to escalate it to High Priority Status.
I would request that when you get Navigator 9.0, please search for any specific sports team and take a screenshot of your results. Than do the following:
1.) Get a Twitter account or login to Twitter
2.) Follow the Ask Spectrum Page here: »twitter.com/ask_spectrum?lang=en
3.) Send a Direct Message (DM or Private Message) with your account information and descriptions about the ODN 9 Navigator Sports Team search problem. Give the make and model of your box.
4.) Include screenshots of the issue. (Thanks Ant, I included yours!)
The more people who report this, the greater likelihood that this will be fixed!
Thanks in advance,