Atlanta, GA - Comcast - Page 187 - AVS Forum | Home Theater Discussions And Reviews
Forum Jump: 
 9Likes
Reply
 
Thread Tools
post #5581 of 5647 Old 07-26-2015, 12:46 PM
Member
 
ShoelessJoe's Avatar
 
Join Date: May 2003
Location: Georgia
Posts: 18
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 6 Post(s)
Liked: 14
This may help:

Quote:
The MPEG4 migration is currently scheduled to begin on August 18 in Atlanta and finish up in November. This is for our areas in Atlanta where we use Motorola branded cable boxes.
Source: XFinity Forums, MPEG4 Atlanta Market Thread
ChazzMatt likes this.
ShoelessJoe is offline  
Sponsored Links
Advertisement
 
post #5582 of 5647 Old 07-27-2015, 04:14 AM
Member
 
brmeow's Avatar
 
Join Date: May 2012
Posts: 127
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 53 Post(s)
Liked: 44
Thanks. It is not something that I'm necessarily looking forward to, of course - I'll be returning the CableCards in my older TiVo that day and will be going forward with just the Roamio connected, and the Series 3 serving only as a media extender.
brmeow is offline  
post #5583 of 5647 Old 08-10-2015, 12:17 PM
Senior Member
 
commodore_dude's Avatar
 
Join Date: May 2006
Location: Atlanta, GA
Posts: 325
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 13 Post(s)
Liked: 12
Quote:
Originally Posted by ChazzMatt View Post
Probably more after June 30. End of June is the deadline to get compatible hardware.
This was a good prediction. Just noticed several more OTA subchannels have been added:

234 - Buzzr
236 - Decades
241 - Cozi
242 - Grit
commodore_dude is offline  
Sponsored Links
Advertisement
 
post #5584 of 5647 Old 08-19-2015, 08:52 PM
Member
 
ShoelessJoe's Avatar
 
Join Date: May 2003
Location: Georgia
Posts: 18
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 6 Post(s)
Liked: 14
So who's got MPEG-4 so far?

I have yet to see it and I hope my area is closer to switching over in August as opposed to November.
ShoelessJoe is offline  
post #5585 of 5647 Old 09-01-2015, 04:38 PM
Member
 
Haba's Avatar
 
Join Date: Feb 2012
Posts: 139
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 15
I would like to have a comcast mpeg4 1080i and 720p two minute action packed files to test the xbox 360 in Windows Media Center extender mode.I would be deeply greatfull to anyone that could help. I see the ads and billboards in central IL. TIA
Haba is offline  
post #5586 of 5647 Old 09-05-2015, 12:09 PM
Advanced Member
 
ChazzMatt's Avatar
 
Join Date: Sep 2007
Location: metro Atlanta
Posts: 625
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 20 Post(s)
Liked: 16
MY COMCAST NIGHTMARE

I posted this on Facebook. Easier to copy and paste rather than write it all again...

FIVE DAYS of no service. No TV, Internet, phone or cell phone.

Promises not kept. Total lack of concern from technical services, in spite of repeated "escalation" -- even due to "safety issues".

And I was never notified when they fixed the issue, I just found out accidentally.

_______



Friday, August 28 at 10:30pm

Property survey crew at my house today did something to knock out my Comcast TV and internet. Still out almost 12 hours later. They said they accidentally hit the "grounding rod" to the cable dome. Dug it up instead of property pin, which was nearby.

If that isn't the cause, it's a freaky coincidence.

I'm getting a SIGNAL. But not AUTHENTICATION. Both TVs and cable modem are all on separate coax lines that meet in the back of the house (3 separate lines), then go via buried line to the street. The channels all say "this channel will appear shortly" with an error message. The front of the cable box says "HUNT". Cable modem will not lock in.





And I have to go into the front yard to get a cell phone signal when the AT&T microcell isn't connected to our Comcast internet. So the neighbors saw me a lot in the front yard speaking intensely to Comcast throughout the day...

Making a late night food run, so have mobile internet signal now. Until I go back home.

But at least I now know exactly where my property boundaries are located.

______

Saturday morning · August 29

Called them again today, after about six times yesterday. They keep saying my ticket is "escalated" but they still haven't rolled a truck. It's not their fault the service was cut, but it seems they should care if their line or equipment was damaged.

Survey crew said they "hit the grounding rod" for the cable while trying to find my property corner. Whatever they "hit" it with must have had enough current to fry something inside the little cable dome nearby.


Originally Comcast said a technician wasn't available until Friday, September 4. A week from yesterday. Then they said Wednesday, September 2. Then they said Monday, August 31.

I told them I won't be home Monday, August 31 but the person said that's OK as long as it's outside work.

Also, this is just the back up plan. When a technician gets freed up usually end of the day, they promise one will come by and fix the OUTSIDE issue.


_________

Saturday night · August 29

Still no TV/internet today. I even went to the physical Comcast store to talk to them.

Seems they would be concerned their outside equipment is damaged? I've been told the ticket has been escalated to the highest priority, yet there's no truck in front of my house... I've had to give my address every time I call, so I know they're aware of where I live.

I've been PROMISED several times someone local would call me and send a tech over.

I just recently told someone in 11 years of being a Comcast customer, I've never had an issue that wasn't immediately addressed. Guess I jinxed that!

______

Monday, August 31


Scheduled maintenance today FAILED.

Even though the problem is on the outside of the house, the technician refused to do any work today because I wasn't home. I left detailed notes and even pictures on the front door. It has NOTHING to do with anything INSIDE the house. I do NOT need to be home.

I won't be home during the day until Thursday. Will be one week without internet, TV, home phone service. And we don't get good cell phone signal without the internet powered microcell.

My wife needs to be able to do work from home. We have no internet access whatsoever. I can't even check work emails unless I'm standing in my front yard for a mobile signal.

The scheduler called me to confirm I was not home and to tell me the technician was leaving. She said she understood my frustration, but rules are rules. She said her supervisor would call me. No one has ever called, except the scheduler to find out why I wasn't home. I understand now why people HATE Comcast.

The technician took the time to confirm via the panel on the side of the house there was a signal going to the devices. And he left a snarky note telling me that on the front door. (At least it seemed snarky to me.) I never said there wasn't a signal. It's an AUTHENTICATION ISSUE, not a signal issue.

That note made me even more angry. He could have taken the SAME AMOUNT OF TIME to FIX THE ISSUE instead of telling me I already knew.

____

Wednesday · September 2 at 5:39pm

UPDATE.

After NOT having internet, TV, telephone since Friday -- and with Comcast technician coming tomorrow morning... I come home to find everything magically working.

Comcast did something to fix it. I'm going to call them and see if they will admit it. If they did something today, they could have done something last Friday, Saturday, Sunday, Monday..



______

Thursday September 3 at 5:39pm

UPDATE:

* Comcast rep gave me 7 days of compensation for 5 days of outage. And said the last thing in my file showed an "escalation for outside work". So, they did exactly what they repeatedly said they could NOT do. Do work on the outside while I was NOT home.

Figured out it was actuallly fixed late Tuesday night. Yet, I was never notified. Know how I know? Because the last minute of "America's Got Talent" showed up on my DVR. Since it's a live show I always schedule an extra five minutes. Tuesday 10pm my DVR was working, after we were already in bed.


* I'm now getting 85mbps Internet speed through Comcast. They are only promising me 75mbps, but 4 different test sites show 85mbps. I'll take it.

It still doesn't totally make up for 5 very frustrating days...

We only have reliable cell phone service WITH broadband internet via AT&T microcell -- which generates an AT&T HSPA signal for a few hundred square feet, using your high speed internet. Otherwise, I go into the front yard to get one bar of signal. (With the microcell, I get 5 bars anywhere inside the house and even in the garage. Without internet, no microcell.) So, my neighbors saw me sitting in my driveway a lot! For emails, Facebook updates, etc. smile emoticon

Also have Vonage for home phone. No internet, no Vonage.

The home security system was not accessible via the Comcast app, so if the system was not armed via keypad, once we left the house it was too late. Also, we could not view the security camera inside the house remotely. We could arm and disarm via keypad, but did not have full functionality like using the remote app.

Watched some DVDs for entertainment, but wasn't able to keep up with news channels. Some of the TV shows I DVR, I just had to forgo. One I was able to watch via another method after our service was reconnected.

But at least I'm back online, have both cell phone and home phone working, home security system is accessible via the Comcast app, and cable box/DVR is up and running.

Your creed may be interesting, but your deeds are much more convincing.

Last edited by ChazzMatt; 09-06-2015 at 03:19 AM.
ChazzMatt is offline  
post #5587 of 5647 Old 09-05-2015, 05:57 PM
AVS Forum Special Member
 
Deezul's Avatar
 
Join Date: Mar 2004
Location: Cumming, GA
Posts: 1,124
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 116 Post(s)
Liked: 59
Quote:
Originally Posted by ChazzMatt View Post
MY COMCAST NIGHTMARE

I posted this on Facebook. Easier to copy and paste rather than write it all again...

_______



Friday, August 28 at 10:30pm

Property survey crew at my house today did something to knock out my Comcast TV and internet. Still out almost 12 hours later. They said they accidentally hit the "grounding rod" to the cable dome. Dug it up instead of property pin, which was nearby.

If that isn't the cause, it's a freaky coincidence.

I'm getting a SIGNAL. But not AUTHENTICATION. Both TVs and cable modem are all on separate coax lines that meet in the back of the house (3 separate lines), then go via buried line to the street. The channels all say "this channel will appear shortly" with an error message. The front of the cable box says "HUNT". Cable modem will not lock in.





And I have to go into the front yard to get a cell phone signal when the AT&T microcell isn't connected to our Comcast internet. So the neighbors saw me a lot in the front yard speaking intensely to Comcast throughout the day...

Making a late night food run, so have mobile internet signal now. Until I go back home.

But at least I now know exactly where my property boundaries are located.

______

Saturday morning · August 29

Called them again today, after about six times yesterday. They keep saying my ticket is "escalated" but they still haven't rolled a truck. It's not their fault the service was cut, but it seems they should care if their line or equipment was damaged.

Survey crew said they "hit the grounding rod" for the cable while trying to find my property corner. Whatever they "hit" it with must have had enough current to fry something inside the little cable dome nearby.


Originally Comcast said a technician wasn't available until Friday, September 4. A week from yesterday. Then they said Wednesday, September 2. Then they said Monday, August 31.

I told them I won't be home Monday, August 31 but the person said that's OK as long as it's outside work.

Also, this is just the back up plan. When a technician gets freed up usually end of the day, they promise one will come by and fix the OUTSIDE issue.


_________

Saturday night · August 29

Still no TV/internet today. I even went to the physical Comcast store to talk to them.

Seems they would be concerned their outside equipment is damaged? I've been told the ticket has been escalated to the highest priority, yet there's no truck in front of my house... I've had to give my address every time I call, so I know they're aware of where I live.

I've been PROMISED several times someone local would call me and send a tech over.

I just recently told someone in 11 years of being a Comcast customer, I've never had an issue that wasn't immediately addressed. Guess I jinxed that!

______

Monday, August 31


Scheduled maintenance today FAILED.

Even though the problem is on the outside of the house, the technician refused to do any work today because I wasn't home. I left detailed notes and even pictures on the front door. It has NOTHING to do with anything INSIDE the house. I do NOT need to be home.

I won't be home during the day until Thursday. Will be one week without internet, TV, home phone service. And we don't get good cell phone signal without the internet powered microcell.

My wife needs to be able to do work from home. We have no internet access whatsoever. I can't even check work emails unless I'm standing in my front yard for a mobile signal.

The scheduler called me to confirm I was not home and to tell me the technician was leaving. She said she understood my frustration, but rules are rules. She said her supervisor would call me. No one has ever called, except the scheduler to find out why I wasn't home. I understand now why people HATE Comcast.

The technician took the time to confirm via the panel on the side of the house there was a signal going to the devices. And he left a snarky note telling me that on the front door. (At least it seemed snarky to me.) I never said there wasn't a signal. It's an AUTHENTICATION ISSUE, not a signal issue.

That note made me even more angry. He could have taken the SAME AMOUNT OF TIME to FIX THE ISSUE instead of telling me I already knew.

____

Wednesday · September 2 at 5:39pm

UPDATE.

After NOT having internet, TV, telephone since Friday -- and with Comcast technician coming tomorrow morning... I come home to find everything magically working.

Comcast did something to fix it. I'm going to call them and see if they will admit it. If they did something today, they could have done something last Friday, Saturday, Sunday, Monday..



______

Thursday September 3 at 5:39pm

UPDATE:

* Comcast rep gave me 7 days of compensation for 5 days of outage. And said the last thing in my file showed an "escalation for outside work". So, they did exactly what they repeatedly said they could NOT do. Do work on the outside while I was NOT home.

Figured out it was actuallly fixed late Tuesday night. Yet, I was never notified. Know how I know? Because the last minute of "America's Got Talent" showed up on my DVR. Since it's a live show I always schedule an extra five minutes. Tuesday 10pm my DVR was working, after we were already in bed.


* I'm now getting 85mbps Internet speed through Comcast. They are only promising me 75mbps, but 4 different test sites show 85mbps. I'll take it.

It still doesn't totally make up for 5 very frustrating days...

We only have reliable cell phone service WITH broadband internet via AT&T microcell -- which generates an AT&T HSPA signal for a few hundred square feet, using your high speed internet. Otherwise, I go into the front yard to get one bar of signal. (With the microcell, I get 5 bars anywhere inside the house and even in the garage. Without internet, no microcell.) So, my neighbors saw me sitting in my driveway a lot! For emails, Facebook updates, etc. smile emoticon

Also have Vonage for home phone. No internet, no Vonage.

The home security system was not accessible via the Comcast app, so if the system was not armed via keypad, once we left the house it was too late. Also, we could not view the security camera inside the house remotely. We could arm and disarm via keypad, but did not have full functionality like using the remote app.

Watched some DVDs for entertainment, but wasn't able to keep up with news channels. Some of the TV shows I DVR, I just had to forgo. One I was able to watch via another method after our service was reconnected.

But at least I'm back online, have both cell phone and home phone working, home security system is accessible via the Comcast app, and cable box/DVR is up and running.
You should be calling the survey crew and complaining to THEM, since it was them who caused all the problems, and request they compensate you for your time. I'm not saying Comcast is right or wrong, but it wasn't their fault the signal went out initially.

Xbox: Deezul
Sony XBR-65X900E, Sony XBR-49X900E
Go Jackets!
Deezul is offline  
post #5588 of 5647 Old 09-06-2015, 03:15 AM
Member
 
brmeow's Avatar
 
Join Date: May 2012
Posts: 127
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 53 Post(s)
Liked: 44
It is water under the bridge now (I've already decommissioned the older DVR that doesn't support MPEG-4) but I was curious if the warning about Comcast switching most channels to MPEG-4 here has yet come to fruition?
brmeow is offline  
post #5589 of 5647 Old 09-09-2015, 07:20 PM
Senior Member
 
neil0311's Avatar
 
Join Date: Oct 2005
Location: Marietta, GA
Posts: 262
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 10
Quote:
Originally Posted by brmeow View Post
It is water under the bridge now (I've already decommissioned the older DVR that doesn't support MPEG-4) but I was curious if the warning about Comcast switching most channels to MPEG-4 here has yet come to fruition?
Nothing yet in Marietta, and I would assume we may not see programming in MPEG-4 for weeks. They said they were beginning at the end of Aug and continuing through Nov.
neil0311 is offline  
post #5590 of 5647 Old 09-21-2015, 06:58 PM
Member
 
Haba's Avatar
 
Join Date: Feb 2012
Posts: 139
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 15
@ChazzMatt Sounds like you've been through Hell. No one should have to go through that disaster. Local cable monopoly is certainly the culprit.
I have noticed we now have a test channel for stb compatibility in Champaign IL. I am anxious to see if my Xbox 360 extenders are compatible with whatever version of mpeg4 they are using.
Haba is offline  
post #5591 of 5647 Old 09-22-2015, 02:56 PM
AVS Forum Special Member
 
Deezul's Avatar
 
Join Date: Mar 2004
Location: Cumming, GA
Posts: 1,124
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 116 Post(s)
Liked: 59
Quote:
Originally Posted by Haba View Post
I am anxious to see if my Xbox 360 extenders are compatible with whatever version of mpeg4 they are using.
That would be not at all. Xbox 360 Xfinity app is being retired October 1. Don't you read your Xbox Live messages?

Xbox: Deezul
Sony XBR-65X900E, Sony XBR-49X900E
Go Jackets!
Deezul is offline  
post #5592 of 5647 Old 09-22-2015, 03:46 PM
Member
 
Haba's Avatar
 
Join Date: Feb 2012
Posts: 139
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 15
Quote:
Originally Posted by Deezul View Post
That would be not at all. Xbox 360 Xfinity app is being retired October 1. Don't you read your Xbox Live messages?
I am using several Xbox 360s as a Windows Media Center Extenders. Nothing in my post mentions the Xfinity app, why bring it up? I didn't know about them killing the app, thanks.
Haba is offline  
post #5593 of 5647 Old 10-22-2015, 07:33 PM
Member
 
cliffbig's Avatar
 
Join Date: Sep 2004
Location: Marietta, GA
Posts: 17
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
As of Sunday night, my old series 3 Tivo no longer receives any channels other than locals via Comcast, so I presume the mp4 transition has been implemented here in the Marietta area.
cliffbig is offline  
post #5594 of 5647 Old 11-03-2015, 01:26 PM
Member
 
brmeow's Avatar
 
Join Date: May 2012
Posts: 127
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 53 Post(s)
Liked: 44
I've seen some indications that files on the TiVo are taking up a lot less room. Where before they were all taking up 6GB-8GB per hour, now some programs are taking up 1.5GB-1.7GB per hour.
brmeow is offline  
post #5595 of 5647 Old 11-24-2015, 07:57 PM
Member
 
Haba's Avatar
 
Join Date: Feb 2012
Posts: 139
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 15
Quote:
Originally Posted by Haba View Post
I am using several Xbox 360s as a Windows Media Center Extenders. Nothing in my post mentions the Xfinity app, why bring it up? I didn't know about them killing the app, thanks.
We have been partially switched over.WMC with Xbox 360 extenders works o.k. with Mpeg-4 Comcast has switched to in CU Ill.
Haba is offline  
post #5596 of 5647 Old 11-25-2015, 05:05 AM
Member
 
brmeow's Avatar
 
Join Date: May 2012
Posts: 127
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 53 Post(s)
Liked: 44
We just added Showtime. Is this right? There are only two HD Showtime channels offered?
brmeow is offline  
post #5597 of 5647 Old 11-26-2015, 06:20 PM
Member
 
84lion's Avatar
 
Join Date: Feb 2006
Posts: 190
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 30 Post(s)
Liked: 25
Here in East Cobb, Food Network HD is in H.264. The picture is quite nice. Our Tivo Roamio seems to do fast forward a bit "faster" on these H.264 recordings.
84lion is offline  
post #5598 of 5647 Old 11-27-2015, 10:37 AM
AVS Forum Special Member
 
Join Date: Sep 2004
Location: In the ATL
Posts: 5,529
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Liked: 1036
That's weird, Food HD on channel 857 still shows as mpeg2 on my Tivo (I'm in Austell). I haven't seen any mpeg4 HD channels yet but haven't looked hard.

Vinings headend, I believe.

BTW the free preview of SHO, MAX etc. this weekend is only available on the XOD app on Tivo, not by tuning the channels.
slowbiscuit is offline  
post #5599 of 5647 Old 02-28-2016, 08:44 AM
Advanced Member
 
ChazzMatt's Avatar
 
Join Date: Sep 2007
Location: metro Atlanta
Posts: 625
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 20 Post(s)
Liked: 16
Quote:
Originally Posted by Deezul View Post
You should be calling the survey crew and complaining to THEM, since it was them who caused all the problems, and request they compensate you for your time. I'm not saying Comcast is right or wrong, but it wasn't their fault the signal went out initially.
Wasn't the survey crew's fault. Comcast had to come out twice to fix the issue. Outside equipment failure which they finally tracked down after two service visits, both of which times they insisted I be home --- even though the technician agreed it had to be outside somewhere...

I still fault Comcast for the slow response time.

I didn't need to be home as I told them it was not an inside the house issue. And it wasn't. And especially after the first visit, they KNEW it wasn't inside the house! But again, they wouldn't come until I was home.

My wife and I are home in the evening. We work days.

So almost three weeks of non service, and it was Comcast to blame for repair delay.

Our phone was out, our internet was out, our TV service was out. Very rough time.

And I didn't appreciate people somehow blaming me, as if I could have done something or the survey crew could have done something.

The Comcast technician said even if it had been their fault (survey crew), they couldn't do anything more than I did -- call for a service technician.

Yes, Comcast "compensated" me for time lost on my bill, but the suffering was more than the cost of 3 weeks of service and three free months of HBO they threw in. I no longer recommend Comcast to friends like I once did.

End of discussion.

Your creed may be interesting, but your deeds are much more convincing.

Last edited by ChazzMatt; 02-28-2016 at 09:11 AM.
ChazzMatt is offline  
post #5600 of 5647 Old 09-07-2016, 11:49 AM
Senior Member
 
Mike Wolf's Avatar
 
Join Date: Aug 2005
Location: Toms River, New Jersey
Posts: 258
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 7 Post(s)
Liked: 11
Any chance anyone can take a screenshot of the MPEG4 channel 1995 message on the X1?

Opinions expressed are my own and do not necessarily represent those of my employer or its associated companies.
Mike Wolf is offline  
post #5601 of 5647 Old 09-07-2016, 12:29 PM
Advanced Member
 
ChazzMatt's Avatar
 
Join Date: Sep 2007
Location: metro Atlanta
Posts: 625
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 20 Post(s)
Liked: 16
Quote:
Originally Posted by Mike Wolf View Post
Any chance anyone can take a screenshot of the MPEG4 channel 1995 message on the X1?
You mean like this?

From April 2015?

HD ENHANCED WARNING
https://www.avsforum.com/forum/45-loc...l#post33495922

Your creed may be interesting, but your deeds are much more convincing.
ChazzMatt is offline  
post #5602 of 5647 Old 09-07-2016, 01:19 PM
Senior Member
 
Mike Wolf's Avatar
 
Join Date: Aug 2005
Location: Toms River, New Jersey
Posts: 258
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 7 Post(s)
Liked: 11
Quote:
Originally Posted by ChazzMatt View Post
You mean like this?

From April 2015?

HD ENHANCED WARNING
https://www.avsforum.com/forum/45-loc...l#post33495922
Yes, but on the X1. Those screenshots are for the iGuide and the DTA. I'm working on a project and am curious as to what that message looks like on the X1.

Opinions expressed are my own and do not necessarily represent those of my employer or its associated companies.
Mike Wolf is offline  
post #5603 of 5647 Old 09-08-2016, 08:43 AM
Advanced Member
 
ChazzMatt's Avatar
 
Join Date: Sep 2007
Location: metro Atlanta
Posts: 625
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 20 Post(s)
Liked: 16
Quote:
Originally Posted by Mike Wolf View Post
Yes, but on the X1. Those screenshots are for the iGuide and the DTA. I'm working on a project and am curious as to what that message looks like on the X1.

The message will look exactly like one of those two messages. Compatible or not compatible. There's no in between.

Either the X1 will show the same message as the DTA (device is compatible) or it will show the other message displayed on the old set-top box (not compatible).

I got screenshots of both messages.

Since the X1 is newer than the DVR box I had to swap out, all the X1 boxes are probably compatible.

Your creed may be interesting, but your deeds are much more convincing.
ChazzMatt is offline  
post #5604 of 5647 Old 09-08-2016, 11:06 AM
Advanced Member
 
RobertWy's Avatar
 
Join Date: Jan 2007
Location: Bellaire, Texas, 77401
Posts: 507
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 23 Post(s)
Liked: 32
Quote:
Originally Posted by ChazzMatt View Post
The message will look exactly like one of those two messages. Compatible or not compatible. There's no in between.

Either the X1 will show the same message as the DTA (device is compatible) or it will show the other message displayed on the old set-top box (not compatible).

I got screenshots of both messages.

Since the X1 is newer than the DVR box I had to swap out, all the X1 boxes are probably compatible.
This might help:

http://forums.xfinity.com/t5/Non-X1-...m/td-p/2577643

Robert
RobertWy is offline  
post #5605 of 5647 Old 09-08-2016, 11:17 AM
Advanced Member
 
ChazzMatt's Avatar
 
Join Date: Sep 2007
Location: metro Atlanta
Posts: 625
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 20 Post(s)
Liked: 16
Quote:
Originally Posted by Mike Wolf View Post
Yes, but on the X1. Those screenshots are for the iGuide and the DTA. I'm working on a project and am curious as to what that message looks like on the X1.
You didn't read correctly. The messages are for channel 1995 on two different devices. While I also showed a screenshot of the iGuide, that was to help users find that channel.

The two actual "compatible"/"incompatble" messages have nothing to do with iGuide. Those messages are from channel 1995 on two different devices - a DAT and an older set-top DVR box.

Your creed may be interesting, but your deeds are much more convincing.
ChazzMatt is offline  
post #5606 of 5647 Old 09-08-2016, 11:20 AM
Advanced Member
 
ChazzMatt's Avatar
 
Join Date: Sep 2007
Location: metro Atlanta
Posts: 625
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 20 Post(s)
Liked: 16
Quote:
Originally Posted by ChazzMatt View Post
HD ENHANCED



Received a letter from Comcast yesterday here in the Atlanta metro area saying due to changes in the Comcast/Xfinity HD channels architecture, I would need to upgrade one or more my cable boxes/converters. Urged me to tune to channel 1995 (what?) on each device in my house to see which needed upgrading.

On my living room HD DVR I could not physically punch in "1995". Kept going to various 3 digit combinations.

However, I went to the channel guide, went down into the 900s, scrolled down to the bottom of all the channels, and there was 1995. I selected that, and BOOM. There was the upgrade interface.



Yes, I need to upgrade the living room box for the new changes coming in June.



However, my office HD digital adapter is OK, according to "1995". Luckily, I was able to punch the 4-digit number in there (no channel guide!) and got an on-screen message saying my adapter is fully compatible with the upcoming changes.




The letter also told me to go this link for more information:

http://www.comcast.com/hdenhanced



The upgrade is free, as long as you choose "self installation". A service call will cost $40. I ordered the box through the TV interface on channel 1995. Says will arrive in 3 - 5 business days.

No other information available as to what brand, model of box they are sending to replace the living room Motorola HD/DVR.
Reposting for people to see.

Your creed may be interesting, but your deeds are much more convincing.
ChazzMatt is offline  
post #5607 of 5647 Old 09-09-2016, 04:30 AM
Member
 
brmeow's Avatar
 
Join Date: May 2012
Posts: 127
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 53 Post(s)
Liked: 44
Presumably this doesn't affect folks with CableCARDs.
brmeow is offline  
post #5608 of 5647 Old 09-11-2016, 01:53 PM
Senior Member
 
Mike Wolf's Avatar
 
Join Date: Aug 2005
Location: Toms River, New Jersey
Posts: 258
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 7 Post(s)
Liked: 11
Quote:
Originally Posted by brmeow View Post
Presumably this doesn't affect folks with CableCARDs.
Which? Channel 1995, or the MPEG4 changeover? The former, yes, it won't work on non Comcast equipment. The latter, no, CableCARDs themselves are MPEG4 compatible, but the host equipment is what dictates if MPEG4 can be viewed. For instance, Moxi, TiVo Series 3, doesn't support MPEG4.

Opinions expressed are my own and do not necessarily represent those of my employer or its associated companies.
Mike Wolf is offline  
post #5609 of 5647 Old 09-13-2016, 06:22 PM
Senior Member
 
Mike Wolf's Avatar
 
Join Date: Aug 2005
Location: Toms River, New Jersey
Posts: 258
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 7 Post(s)
Liked: 11
Quote:
Originally Posted by ChazzMatt View Post
The message will look exactly like one of those two messages. Compatible or not compatible. There's no in between.

Either the X1 will show the same message as the DTA (device is compatible) or it will show the other message displayed on the old set-top box (not compatible).

I got screenshots of both messages.

Since the X1 is newer than the DVR box I had to swap out, all the X1 boxes are probably compatible.
Actually, my question was answered by an engineer at Comcast. The picture I attached is what is seen on the X1 and TiVo. It's displayed on the channel itself. The "result" pictures you posted are generated by the DTA and iGuide software.
The true test will be when the flip is switched if channels suddenly can't be tuned to. Now, for the controversial part. Anyone seeing any video degradation now that Comcast switched all the HD channels to 720p? http://forums.xfinity.com/t5/Non-X1-...ls/m-p/2778182

Opinions expressed are my own and do not necessarily represent those of my employer or its associated companies.
Mike Wolf is offline  
post #5610 of 5647 Old 09-13-2016, 08:31 PM
Advanced Member
 
RobertWy's Avatar
 
Join Date: Jan 2007
Location: Bellaire, Texas, 77401
Posts: 507
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 23 Post(s)
Liked: 32
Quote:
Originally Posted by Mike Wolf View Post
Actually, my question was answered by an engineer at Comcast. The picture I attached is what is seen on the X1 and TiVo. It's displayed on the channel itself. The "result" pictures you posted are generated by the DTA and iGuide software.
The true test will be when the flip is switched if channels suddenly can't be tuned to. Now, for the controversial part. Anyone seeing any video degradation now that Comcast switched all the HD channels to 720p? http://forums.xfinity.com/t5/Non-X1-...ls/m-p/2778182
I can't tell whether my X1 boxes are outputting 720p. My TV's say they are displaying 1080p and the picture quality has not changed as far as I can tell.


How can I find out what Comcast is broadcasting?

Robert
RobertWy is offline  
Sponsored Links
Advertisement
 
Reply Local HDTV Info and Reception

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off