Originally Posted by Deezul
You should be calling the survey crew and complaining to THEM, since it was them who caused all the problems, and request they compensate you for your time. I'm not saying Comcast is right or wrong, but it wasn't their fault the signal went out initially.
Wasn't the survey crew's fault. Comcast had to come out twice to fix the issue. Outside equipment failure which they finally tracked down after two service visits, both of which times they insisted I be home --- even though the technician agreed it had to be outside somewhere...
I still fault Comcast for the slow response time.
I didn't need to be home as I told them it was not an inside the house issue. And it wasn't. And especially after the first visit, they KNEW it wasn't inside the house! But again, they wouldn't come until I was home.
My wife and I are home in the evening. We work days.
So almost three weeks of non service, and it was Comcast to blame for repair delay.
Our phone was out, our internet was out, our TV service was out. Very rough time.
And I didn't appreciate people somehow blaming me, as if I could have done something or the survey crew could have done something.
The Comcast technician said even if it had been their fault (survey crew), they couldn't do anything more than I did -- call for a service technician.
Yes, Comcast "compensated" me for time lost on my bill, but the suffering was more than the cost of 3 weeks of service and three free months of HBO they threw in. I no longer recommend Comcast to friends like I once did.
End of discussion.