The PQ problems aren't the fault of the Moxi box. Any drop in picture quality associated with it's installation is probalby a matter of coincidence, since the real problems started a week or so before they were available.
It's a matter of their bandwidth allocation and it should
be easily fixable. We were on that path but nothing has happened for about a week now and I'm starting to get frustrated.
I don't want to give out my contact's e-mail address because he's not a CSR and I don't think he'd appreciate me doing that, but if you send a complaint to Charter with enough detail about your problems that it's obvious it's not signal related, it will almost certainly get bumped to him. I had two e-mails I sent to Charter get routed to this guy on their own.
encourage you to complain and specifically mention that the picture quality of the HD channels is bad, and describe what you're seeing. What I see on HDNet is a lot of what they call macroblocking, which is the picture getting "chunky":http://www.davesbox.net:70/hd_pics/hdnet_bad.png
My hope is if you and your friends complain it will elevate the problem. My contact has been helpful but I'm starting to wonder if he's starting to think I'm just some crazy HD zealot (which I am
). His last e-mail was pretty much "Well, we're doing everything right... maybe you have a signal problem?" I just groaned when I read that... what they're doing is clearly wrong
. My response was to convince them that it's not a problem on my end, other people have it and in fact you can see it in their own damn showroom so it's definitely their problem. No word yet but I'm going to stay positive. If this keeps up much longer though I'm going to call and demand a refund for last months HD bill.
By the way, if you or others you know have the Moxi boxes and have info to share, there was a thread on the Recorders forum with a bunch of people who were dying for info on the boxes. I demo'd a unit very briefly at the local office but I couldn't answer most of their questions because I didn't spend much time on it. I'm sure they'd appreciate it if you wrote a quick mini-review.