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post #1 of 9 Old 12-13-2019, 07:25 AM - Thread Starter
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Super Techy HDR Compatibility Question

Hi all, I am not sure if this is the right place to put this post/question, but here goes:

Recently, I have installed the following equipment for my apartment: Roku Ultra+---->new hdmi cable---->Integra DRX4.3----new hdmi cable---->Atlona HDR-EX-70C TX Extender---->Cat6------>Atlona HDR-EX-70C RX---------> New hdmi cable----->2019 55" Samsung QLED 8K Q900. I believe I have set everything to the proper settings including "Input Signal Plus" turned to ON in the Samsung Settings.

So my tech question is this: My Roku display settings show that I cannot output at 4K60 HDR but only 4K30 HDR. That 60fps is incompatible with something in my system. For the life of me I cannot figure out what piece of equipment in the above setup is causing the incompatibility. I was hoping that someone in these forums who is very technically savvy might be able to give me some input?

Thank you so much, John
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post #2 of 9 Old 12-13-2019, 08:07 AM
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Quote:
Originally Posted by John Selzer View Post
Hi all, I am not sure if this is the right place to put this post/question, but here goes:



Recently, I have installed the following equipment for my apartment: Roku Ultra+---->new hdmi cable---->Integra DRX4.3----new hdmi cable---->Atlona HDR-EX-70C TX Extender---->Cat6------>Atlona HDR-EX-70C RX---------> New hdmi cable----->2019 55" Samsung QLED 8K Q900. I believe I have set everything to the proper settings including "Input Signal Plus" turned to ON in the Samsung Settings.



So my tech question is this: My Roku display settings show that I cannot output at 4K60 HDR but only 4K30 HDR. That 60fps is incompatible with something in my system. For the life of me I cannot figure out what piece of equipment in the above setup is causing the incompatibility. I was hoping that someone in these forums who is very technically savvy might be able to give me some input?



Thank you so much, John
I would start by connecting the Roku player directly to the tv and using each of the cables . That would confirm all the cables and the Roku are working correctly. Then move the receiver close to the tv and connect the Roku to the receiver and the receiver to the tv. Observe the results. Any time you add an extender into the HDMI chain you may not get the results you are hoping to achieve. My guess would be the extender.

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post #3 of 9 Old 12-13-2019, 09:59 AM - Thread Starter
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Originally Posted by skylarlove1999 View Post
I would start by connecting the Roku player directly to the tv and using each of the cables . That would confirm all the cables and the Roku are working correctly. Then move the receiver close to the tv and connect the Roku to the receiver and the receiver to the tv. Observe the results. Any time you add an extender into the HDMI chain you may not get the results you are hoping to achieve. My guess would be the extender.

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Skylar, ty for your suggestions. I was able to plug the Roku directly to the TV and 4k60 HDR compatibility was perfect. So that narrows it down to the Integra DRX4.3 or the Atlona Extender. I am guessing it is the Atlona Extender as you surmise. In order to by pass the extender temporarily, I would have to find myself a 20' hdmi cable because my Integra AVR is in a rack in an adjacent room to my TV. I am thinking about it and what to do. The Integra is brand new so I am guessing that it is compatible with 4K60 HDR.
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post #4 of 9 Old 12-13-2019, 10:02 AM - Thread Starter
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But look at the specs on the Extender. They certainly seem compatible:

Video
UHD/HD/SD 4096×[email protected]/25/30/50/60Hz, 3840×[email protected]/25/30/50/60Hz, 2048x1080p, [email protected]/24/25/29.97/30/50/59.94/60Hz, [email protected]/59.94/60Hz, [email protected]/59.94/60Hz, 576p, 576i, 480p, 480i
VESA 2560×2048, 2560×1600, 2048×1536, 1920×1200, 1680×1050, 1600×1200, 1600×900, 1440×900, 1400×1050, 1366×768, 1360×768, 1280×1024, 1280×800 1280×768, 1152×768, 1024×768, 800×600, 640×480
Color Space YUV, RGB
Chroma Subsampling 4:4:4, 4:2:2, 4:2:0
Color Depth 8-bit, 10-bit, 12-bit
HDR 4K HDR10 @ 60Hz and Dolby® Vision™ @ 30Hz
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post #5 of 9 Old 12-13-2019, 10:21 AM
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Originally Posted by John Selzer View Post
Skylar, ty for your suggestions. I was able to plug the Roku directly to the TV and 4k60 HDR compatibility was perfect. So that narrows it down to the Integra DRX4.3 or the Atlona Extender. I am guessing it is the Atlona Extender as you surmise. In order to by pass the extender temporarily, I would have to find myself a 20' hdmi cable because my Integra AVR is in a rack in an adjacent room to my TV. I am thinking about it and what to do. The Integra is brand new so I am guessing that it is compatible with 4K60 HDR.
Several people in the projector threads have had great success with these cables.

BJC Series-FE Bonded-Pair HDMI Cable with Ethernet, 20 Foot, Black https://www.amazon.com/dp/B0026O2TDE..._eH88DbBXYRKW9

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post #6 of 9 Old 12-13-2019, 10:24 AM
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Originally Posted by John Selzer View Post
But look at the specs on the Extender. They certainly seem compatible:



Video

UHD/HD/SD4096×[email protected]/25/30/50/60Hz, 3840×[email protected]/25/30/50/60Hz, 2048x1080p, [email protected]/24/25/29.97/30/50/59.94/60Hz, [email protected]/59.94/60Hz, [email protected]/59.94/60Hz, 576p, 576i, 480p, 480i

VESA2560×2048, 2560×1600, 2048×1536, 1920×1200, 1680×1050, 1600×1200, 1600×900, 1440×900, 1400×1050, 1366×768, 1360×768, 1280×1024, 1280×800 1280×768, 1152×768, 1024×768, 800×600, 640×480

Color SpaceYUV, RGB

Chroma Subsampling4:4:4, 4:2:2, 4:2:0

Color Depth8-bit, 10-bit, 12-bit

HDR4K HDR10 @ 60Hz and Dolby Vision @ 30Hz
I agree that the extender looks compatible. There is also a color space setting in the Integra. Page 148 of the manual. Might look into the receiver settings before blaming the extender. Too many products in the HDMI chain such as CAT6, extender, could also just not work together even when all devices are 4K/60FPS compatible.

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post #7 of 9 Old 12-13-2019, 10:27 AM
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Quote:
Originally Posted by John Selzer View Post
Hi all, I am not sure if this is the right place to put this post/question, but here goes:



Recently, I have installed the following equipment for my apartment: Roku Ultra+---->new hdmi cable---->Integra DRX4.3----new hdmi cable---->Atlona HDR-EX-70C TX Extender---->Cat6------>Atlona HDR-EX-70C RX---------> New hdmi cable----->2019 55" Samsung QLED 8K Q900. I believe I have set everything to the proper settings including "Input Signal Plus" turned to ON in the Samsung Settings.



So my tech question is this: My Roku display settings show that I cannot output at 4K60 HDR but only 4K30 HDR. That 60fps is incompatible with something in my system. For the life of me I cannot figure out what piece of equipment in the above setup is causing the incompatibility. I was hoping that someone in these forums who is very technically savvy might be able to give me some input?



Thank you so much, John
I know the LG OLED first generation televisions you had to turn on HDR for each input. Don't think a 2019 TV would work that way but you never know. I know you turned on the color space setting in the TV.

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post #8 of 9 Old 12-17-2019, 01:25 PM - Thread Starter
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Originally Posted by skylarlove1999 View Post
I know the LG OLED first generation televisions you had to turn on HDR for each input. Don't think a 2019 TV would work that way but you never know. I know you turned on the color space setting in the TV.

Sent from my SM-G965U using Tapatalk
I reluctantly will have to accept that I cannot get HDR at 4K60 to function on the setup that I have. I have another setup in the guest room where 4K60 HDR functions perfectly, but that is a much more simple arrangement with my Roku and Shield TV directly sourcing the Samsung TV. My main setup is more complicated and the Extender adds a significant complication to mix. Thanks for you help though, Skylar.

Regards, John
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post #9 of 9 Old 12-17-2019, 04:41 PM - Thread Starter
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You are not going to believe this. 5 minutes ago I checked if there was a firmware update to my Integra DRX4.3 AVR and a new one was issued literally today!! It includes something they call Enhanced 4K and voila! Now 4K60 HDR works on the Roku and Shield. What a coincidence.
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