Originally Posted by kevindb
I'm starting this thread so that we can have all the info about these defective Mitsubishi tv's in one spot. Mine is the WD-65833, and is only 2 years old, and is completely dead! It has the swollen capacitor problem on the main board. (BGLOD) It also, had a flashing light in the upper left quarter of the screen, and a few white "spots" or pinholes in the screen. (light engine)
Mitsubishi has proven to be the worst customer support that I have ever dealt with from ANY company. Their "best and only" offer was to LET me buy another one of their tv's at a discount. The discount was a joke, as I found the same price on line, and know that it could be bought cheaper at the employee price at a major electronic retailer. For a 2 year old tv with KNOWN defective technology, the only acceptable solution is a no cost replacement.
If all of us owners of these junk Mitsubishi tv's join together, like the owners of the Sony's with the optical block problem did, then we can get them to step up and do the right thing. Right now they still deny knowing of any defect in their tv's despite the thousands of posts on various forums about it.
Many people are considering class action lawsuits against them.
There is now a Facebook page called "I Have A Defective Mitsubishi TV" The more people who join this the better, the same way the Sony page did. It forced Sony to respond positivly to the people who were on the page, and they even have a special team that monitors the page, and responds to the people on there. I had one of the defective Sony's also, and thanks to the facebook page I now have a FREE Sony KDL-52EX700!
I urge evryone to join the face book page and post your experience. If you have misgivings about joining facebook, so did I, but you can hide your info if you want to.
You can also email their customer support at: [email protected]
Tell them about your tv, and that you have been reading on the forums about other owners of these known defects.
You can also call this # 1-800-332-2119 and when the menu voice starts, press 8.
This will get you through to a higher level of customer service, that they don't seem to want the general public to know about. Tell them Kevin sent you!
Either way, don't let them win! Let them know that you expect them to step up and provide FREE replacements for your tv's! And again, consider joining the facebook page and posting also, it can help.