Official Sony VPL-HW40ES Owners/Settings Thread - Page 46 - AVS Forum | Home Theater Discussions And Reviews
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post #1351 of 1561 Old 08-18-2016, 08:27 AM
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Quote:
Originally Posted by brian6751 View Post
I actually found a video showing the exact noise I hear. The higher pitched wurrrrring.

https://youtu.be/ZNKdzQoN7J4
I can hear the same thing from mine, but only in a dead silent room and if I get a chair and put my head within 12 inches of the 40ES. Any further away and I can't hear it. So I guess I should say mine is dead silent from 12 inches away.

Also if I put on anything in the room even at a very low volume I can't hear it even from 12 inches away. So for me the room must be dead silent, ear 12 inches away from 40ES and nothing else on.

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post #1352 of 1561 Old 08-18-2016, 08:55 AM
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Quote:
Originally Posted by Legairre View Post
I can hear the same thing from mine, but only in a dead silent room and if I get a chair and put my head within 12 inches of the 40ES. Any further away and I can't hear it. So I guess I should say mine is dead silent from 12 inches away.

Also if I put on anything in the room even at a very low volume I can't hear it even from 12 inches away. So for me the room must be dead silent, ear 12 inches away from 40ES and nothing else on.
It is a strange Sound. It seems very directional too so depending on where the projector is, shelf/table/ceiling, and where your head is located to relative to the machine, you may or may not hear it but it's definitely there.

Same here. Any bit of audio from the speakers and its almost impossible to make out.

But since you can hear it I believe its normal and is effected by two things. You're sensitivity to those frequencies and any slight variation in level from one unit to the next.

Thanks for checking it out.

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post #1353 of 1561 Old 08-18-2016, 11:09 AM
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Quote:
Originally Posted by brian6751 View Post
It is a strange Sound. It seems very directional too so depending on where the projector is, shelf/table/ceiling, and where your head is located to relative to the machine, you may or may not hear it but it's definitely there.

Same here. Any bit of audio from the speakers and its almost impossible to make out.

But since you can hear it I believe its normal and is effected by two things. You're sensitivity to those frequencies and any slight variation in level from one unit to the next.

Thanks for checking it out.
Yeah I can also imagine that is someone had the projector on a shelf that the sound would be amplified versus being in open space.
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post #1354 of 1561 Old 08-18-2016, 01:59 PM
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Quote:
Originally Posted by brian6751 View Post
I actually found a video showing the exact noise I hear. The higher pitched wurrrrring.

https://youtu.be/ZNKdzQoN7J4
Mine doesn't sound like this at all.

Mine has no sound, except the "sound" of the airflow.

I'll consider myself lucky

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post #1355 of 1561 Old 08-18-2016, 06:57 PM
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Quote:
Originally Posted by BDUB619 View Post
Mine doesn't sound like this at all.

Mine has no sound, except the "sound" of the airflow.

I'll consider myself lucky
+1
Since it's a high frequency noise, I wonder if it could be a loose transformer core causing it.

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post #1356 of 1561 Old 08-18-2016, 07:08 PM
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Quote:
Originally Posted by 73shark View Post
+1
Since it's a high frequency noise, I wonder if it could be a loose transformer core causing it.
its definitely a fan noise. Not electrical like psu or coil whine etc.

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post #1357 of 1561 Old 08-19-2016, 12:39 AM
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Hey guys, anyone have some experience with grey screens and the HW40es?

I'm contemplating getting the elite cinegrey 3d, but worrying the lower brightness will make the image dull. 5meters/30 feet over an image of 135 inch.

And before anyone asks, I didn't buy the HW40es for it's contrast ratio, but for it's flexibility in setup (Simply not other pj fit the room and mounting was not option, I have a very special ceiling I can't touch), low latency for gaming and low noise.
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post #1358 of 1561 Old 08-19-2016, 05:42 AM
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Hi again.

I just noticed that when I stand in the hallway and the door into our movie/music room, covers the back wall + back half of the projector (which means that the front vents are fully visible), the whirring noise is less noticeable:

Spoiler!


If I open the door fully, the sound intensifies. Of course, this spurred me to placing the pj on the sofa in the middle of the room like this instead, turning it on and see what I could hear now:

Spoiler!


From here, the high pitch sound is now slightly less noticeable when I stand at the screen wall, some 9 feet from the sofa, than the same sound was when the pj was 15 feet away on top of the cupboard. So, I listened very closely from various angles and figured, that the sound most likely originates from the left back side (this is where it is defiantly most audible on our unit) - is this where the power supply is located?

Spoiler!


So, imo is seems to be an issue with the sound, originating in the left back of the pj and being directed mostly backwards, being reflected by the rear wall and into the room.

So, could we do something about this with some sound absorbent material on the rear wall just behind the pj? I'm not sure that the dealer would consider it a warranty issue if we take it in, but we do plan to check out their demo model again in the near future, for a point of reference.

If this somehow helps anyone experiencing what we do, great. It could explain why some might not really notice it (or consider it an issue), if their pj is hanging from the ceiling with no nearby bare walls to reflect/enhance the sound.

again, thx for all the inputs from you people. Great to see film fans helping each other out like this.
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post #1359 of 1561 Old 10-27-2016, 12:54 PM
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Quote:
Originally Posted by lespaulman View Post
I have 135" fixed 1.1 Elite screen and my Sony 40es is mounted at 13' 6" to front of lens. Mine is very bright and looks amazing.
Hey, What's your ceiling height, if you don't mind me asking? 8' / 9'?
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post #1360 of 1561 Old 11-02-2016, 06:26 AM
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Hello
is a holder for a year of a sony hw40es with 1146 hours of use, my problem is that with any PC source with full hd movie with HDMI 1.4 with ps4 and xbox one games are always on the screen these "halos" " circles "around the image, initially thought to be the quality of the image instead are present with any source some more and some less. I tried them all by connecting the console and the PC directly to the projector before connecting to amplifier, changing cables, restoring the projector, togleindo moving the vertical and horizontal lens but nothing, reversing the projector, any evidence can l 'I made it the problem has always been there. not really I know what to do, the problem is this ever since I bought it, you have never avuito a similar problem? if you know how to help me I'd be grateful. They are desperate and angry

attached some photos ...

please if you can give me some advice or help !!!!!!

Grazi thanks

P.S. sorry for the liscritturea but I am Italian and I did the translation entirely with google translator
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post #1361 of 1561 Old 11-07-2016, 07:58 AM
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Desperately need expert help mounting, ran out of shift, strange keystone, arching

Good morning to everyone, I had my HW-40ES on the table for a long while and it was throwing perfect image on the screen. We moved and now I mounted it on the ceiling using Peerless PRGS-UNV mount straight to the joists, my SilverTicket 110" screen is about 13.8' away and 1.1' from the ceiling. Somehow I cannot get this mount to do what is right. I ran out of vertical shift and cannot get the projector to be parallel to the screen. I also see bowing of the image in the center, I measured the screen and it seems to be square, but center of the image is arching. If project on the wall, I still see the arching in the middle.

1) How do I reset/zero the shifts to be in the their zero?
2) I have an one side of the image with keystone issue, it is parallel on the left but keystoned on the right?
3) Arching of the image, I assume this is a projector optics issue and not the mounting problem?

Simple setup drawing is attached. Can you please let me know if my vertical offset is an issue here since I ran out of the vertical shift?
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post #1362 of 1561 Old 11-07-2016, 08:08 AM
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Quote:
Originally Posted by dvzzz View Post
Good morning to everyone, I had my HW-40ES on the table for a long while and it was throwing perfect image on the screen. We moved and now I mounted it on the ceiling using Peerless PRGS-UNV mount straight to the joists, my SilverTicket 110" screen is about 13.8' away and 1.1' from the ceiling. Somehow I cannot get this mount to do what is right. I ran out of vertical shift and cannot get the projector to be parallel to the screen. I also see bowing of the image in the center, I measured the screen and it seems to be square, but center of the image is arching. If project on the wall, I still see the arching in the middle.

1) How do I reset/zero the shifts to be in the their zero?
2) I have an one side of the image with keystone issue, it is parallel on the left but keystoned on the right?
3) Arching of the image, I assume this is a projector optics issue and not the mounting problem?

Simple setup drawing is attached.
1) There isn't any way to know when you are back to zero on the lens shift. A least not from a marker or anything on the wheels. You'll just have to roll is back a bit.

2) Did add key-stoning or is it just like that.? If it's just like that and your screen is 100% level and you have a keystone and an arching issue it sounds like the projector is not level front to back and left to right.

3) If the screen is level and you still have arching check with a level to make sure the projector is level too. It's possible the lens can cause a small amount of arching but I'd check the projector for being level in the mount.

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post #1363 of 1561 Old 11-07-2016, 08:55 AM
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Thank you. What is the sure way to ensure that my project is square to the screen with yaw, pitch and roll?
Peerless UNV is a great mount but I suspect it messed up my planes alignment. I am not sure where to check? Spider attach? How to do I make sure that projector is 100% level?


Quote:
Originally Posted by Legairre View Post
1) There isn't any way to know when you are back to zero on the lens shift. A least not from a marker or anything on the wheels. You'll just have to roll is back a bit.

2) Did add key-stoning or is it just like that.? If it's just like that and your screen is 100% level and you have a keystone and an arching issue it sounds like the projector is not level front to back and left to right.

3) If the screen is level and you still have arching check with a level to make sure the projector is level too. It's possible the lens can cause a small amount of arching but I'd check the projector for being level in the mount.
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post #1364 of 1561 Old 11-07-2016, 11:48 AM
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A small (~12") level will work. The lens needs to be perpendicular to the screen. You can check that after you've leveled it by rotating while looking for a picture that requires no keystone adjustment.
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post #1365 of 1561 Old 11-13-2016, 04:03 AM
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Ghosting

watched the new 3D SWTFA last night and some bad ghosting. seemed like if i adjusted the settings in 3D for one scene it was out the other way in the next. starting scene with scrolling story line way out compared to very next scene of planet

i use the RF adaptor with Samsung active glasses that came with my TV

suggestions?
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post #1366 of 1561 Old 11-13-2016, 06:45 AM
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What is SWTFA ?
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post #1367 of 1561 Old 11-13-2016, 07:28 AM
 
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What is SWTFA ?
Star Wars The Force Awakens.
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post #1368 of 1561 Old 11-14-2016, 01:22 AM
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Thank you, Amartin56.
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post #1369 of 1561 Old 11-25-2016, 03:06 PM
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failed optical block, unable to claim warranty.

Hey guys,

New to the forum. Glad to meet you all.

I need some advice/input on a nightmare I'm living right now.

Beginning of August, I bought the VPL HW40ES off Amazon.ca for roughly 2600$ CAD. I received the unit. A week later I noticed a tone of blue dots being projected. I decided to return the unit and buy another one off Amazon.ca, again.

All is going well with the unit until this month. It started constantly blacking out every 2-3 minutes (sound still playing). The obvious issue I assumed was my 25ft HDMI cable. Assumed maybe it was a lack of power. I went ahead and tried a shorter wire, tried connect different devices. All gave the same issue.

Then one night, I turned on the PJ and there was a yellow tint being projected. I decided to bring it to an official Sony service centre to diagnose the issue.

Turns out the optical block failed (part# a2040408a) Great.

With the PJ only being 3 months old and under 400 hours of use, I tried to file a warranty claim with the service centre. Turns out, because I bought it off a reseller on amazon (and not amazon itself), the warranty isn't covered by Sony. What makes this **** worse, is the optical block is $5,000, and that's without labour cost to install it.

I contacted Sony directly and they said they only cover warranties from official retailers. I tried to file a return with the reseller on amazon, and they declined it as well because they only accept 30 day returns.

So here I am, my second 40ES, 2600$ in the hole and a dead PJ. I have ran out of options. Do you guys have any suggestions? I find it UNREAL sony won't honour the warranty regardless of where the **** the unit came from.

Can I pursue legal?
Find this part elsewhere and do it myself?
Find another angle to make this claim?

I'm sick to stomach thinking I just lost this kind of money and Sony can't help.

I really thought I was protected because I was buying off Amazon as a whole.

I also found out users had the same issue elsewhere
forums.audioholics.com/forums/threads/sony-vpl-hw40es-image-persistence.94603/
avforums.com/threads/sony-vpl-hw40es-owners-thread.1893420/page-25

Thanks guys.
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post #1370 of 1561 Old 11-25-2016, 03:58 PM
 
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Unfortunately I don't think there is much you can do. Obviously you can get similar performance out of a replacement of some sort for a lot less than the quoted cost of an optical block.
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post #1371 of 1561 Old 11-26-2016, 06:15 AM
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Have you tried calling your credit card company? Some cc companies offer a warranty of there own. Just a thought.
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post #1372 of 1561 Old 11-29-2016, 01:44 PM
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post #1373 of 1561 Old 11-29-2016, 03:38 PM
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Probably be a little dimmer.

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post #1374 of 1561 Old 11-29-2016, 05:02 PM
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Quote:
Originally Posted by 73shark View Post
Probably be a little dimmer.
Thanks for checking in Shark. Yeah I know that 3D is typically more dim than non 3D content. Was curious if I run in high lamp mode if it could turn out okay? Guess there's only one way to figure that out which is to try it.

So there is no reason beyond the brightness of the screen possibly being unacceptable that 3D cannot work on this projector with larger screens such as the one I mentioned?
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post #1375 of 1561 Old 12-06-2016, 11:12 AM
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Quote:
Originally Posted by cryptojoe View Post
Hey guys,

New to the forum. Glad to meet you all.

I need some advice/input on a nightmare I'm living right now.

Beginning of August, I bought the VPL HW40ES off Amazon.ca for roughly 2600$ CAD. I received the unit. A week later I noticed a tone of blue dots being projected. I decided to return the unit and buy another one off Amazon.ca, again.

All is going well with the unit until this month. It started constantly blacking out every 2-3 minutes (sound still playing). The obvious issue I assumed was my 25ft HDMI cable. Assumed maybe it was a lack of power. I went ahead and tried a shorter wire, tried connect different devices. All gave the same issue.

Then one night, I turned on the PJ and there was a yellow tint being projected. I decided to bring it to an official Sony service centre to diagnose the issue.

Turns out the optical block failed (part# a2040408a) Great.

With the PJ only being 3 months old and under 400 hours of use, I tried to file a warranty claim with the service centre. Turns out, because I bought it off a reseller on amazon (and not amazon itself), the warranty isn't covered by Sony. What makes this **** worse, is the optical block is $5,000, and that's without labour cost to install it.

I contacted Sony directly and they said they only cover warranties from official retailers. I tried to file a return with the reseller on amazon, and they declined it as well because they only accept 30 day returns.

So here I am, my second 40ES, 2600$ in the hole and a dead PJ. I have ran out of options. Do you guys have any suggestions? I find it UNREAL sony won't honour the warranty regardless of where the **** the unit came from.

Can I pursue legal?
Find this part elsewhere and do it myself?
Find another angle to make this claim?

I'm sick to stomach thinking I just lost this kind of money and Sony can't help.

I really thought I was protected because I was buying off Amazon as a whole.

I also found out users had the same issue elsewhere
forums.audioholics.com/forums/threads/sony-vpl-hw40es-image-persistence.94603/
avforums.com/threads/sony-vpl-hw40es-owners-thread.1893420/page-25

Thanks guys.
Hi,
Did you try to deal with Amazon.com, to force the seller to take the failed part replacment in charge?
The can refuse the refund, but I don't think they can refuse to insure the warranty (I don't know about your country laws, but in France a seller must offer a 1 year warranty).
Hope you'll find a solution!
I have a HW40ES and after a bit of search for best calibration and a bit of time for panel alignement, the picture is just perfect!
So don't give it up!
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post #1376 of 1561 Old 12-10-2016, 11:40 PM
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Will add an image shortly. I have half of my room painted. Will be finished either Monday or Tuesday. Half the room is a black hole with lights on haha. Blasted an image onto a sheet and its still fairly light in the room. My dark blue walls in eggshell sheen still reflect a lot of light. I am having a friend sew some velvet into curtains that will be on the sides so that will help a ton.

Anyway, I am buying a peerless PRG-UNV mount and wondering what length of drop down extension rod is needed. I was initially looking at the 6-8" but now the 18-24" looks like it might be the better option. My ceilings are 7.5" from the floor. The Projector will be around 12' from the screen. I can go all the way up to a 120" screen but might do 110", havent decided yet. The top of the screen is roughly 8-10" from the ceiling.

EDIT: Think I figured it out. Says 71% of vertical movement. Which means I can place the lens at the top of the projector screen and still be within the vertical adjustment range. I have ordered a PRG-UNV mount with a 12" shaft. That will be high enough above the heads to not hear the fans and low enough from the ceiling to work with the lens shift.

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post #1377 of 1561 Old 12-11-2016, 12:40 AM
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Will finish painting Monday.
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post #1378 of 1561 Old 12-11-2016, 06:14 AM
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that will help any projector u use for sure.i did flat black for the ceiling and dark blue walls it helps a lot.
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post #1379 of 1561 Old 12-13-2016, 01:40 AM
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Sony projector is great
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post #1380 of 1561 Old 12-13-2016, 01:46 AM
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Where did you usually buy projector? Online or physical store?
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