Originally Posted by southpaw85
Unless they operate under a different name, they are not listed as an authorized dealer. Here is a list of authorized dealers per the Sony website. Maybe this is just U.S. dealers? Maybe the list isn't fully up to date? I'm not sure.
That is indeed just for US dealers (as confirmed by their live chat support operator), for Canada they were only able to point me to the web page:
which for some reason does not work properly for me (clicking 'Search' does not do anything for me in both Chrome and Firefox), so I will try that again later today.
So Live chat was not very helpful.
I also tried emailing them, but the response was that for ES products I should be calling a dedicated Sony ES team, because they only deal with TV and Blu-Rays. Calling the number they gave me, I was told they only have info about US and not for Canada and gave me a Canadian phone number.
Calling that number trying to get through their menus, I was once transferred to a department that did not have that information, tried a second time and ended up somewhere else with no luck again, so gave up.
A bit of a frustrating experience, wonder how it would be if I actually do need to submit a claim for some warranty work.
I have also tried dealerlocator.sony.ca posted here by another member, but that only shows a small set of stores, and does not show a few others either that have been mentioned here already as actually being Sony authorized dealers, so not really sure how reliable that is. Maybe it is just for TVs and such.
I actually asked Eastporters too why they don't show up on the Sony's web page and they responded they have already complained about this to their Sony account manager and they had answered there are some issues with the recently changed System for Canadian dealers on the Sony's site.
I guess I will just have to trust them and / or hope for the best as I have already placed the order.
If I was actually able to find a dealer through their Web site that was present in Canada and was indeed selling this projector, I would have gladly bought it from them, but apparently it is a somewhat difficult process .. or I am terrible with computers and looking for information online
Edit: I have to add that the guy I ended up talking to about ES products in the US, was indeed trying to be helpful and felt bad not having the information I need, so I do not want to sound like I am bashing Sony, but I do wonder if the US gets a somewhat better customer support and experience.