Official Epson 5040ub/6040ub owners thread - Page 239 - AVS Forum | Home Theater Discussions And Reviews
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post #7141 of 17704 Old 04-10-2017, 08:04 AM
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Originally Posted by Samuraijones View Post
Have you made any adjustments to the projector. Just curious

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to the projector no, to the xbox yes.
on XB1S needed:
for audio check "let me receiver decode audio" and in video settings "allow 4.2.2"
i did calibrate my projector, but after xb1s settings changes projector info now show 4K HDR
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post #7142 of 17704 Old 04-10-2017, 08:07 AM
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Originally Posted by panman40 View Post
That's interesting, on my unit superwhite has no effect on brightness settings (black crush). Turning it off however does clip Whites which is the opposite of what you have found .
That's odd. Mine does what JewDaddy said his does.

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post #7143 of 17704 Old 04-10-2017, 08:15 AM
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Quote:
Originally Posted by mase1981 View Post
to the projector no, to the xbox yes.
on XB1S needed:
for audio check "let me receiver decode audio" and in video settings "allow 4.2.2"
i did calibrate my projector, but after xb1s settings changes projector info now show 4K HDR
Thats exactly what I did.

Sent from my SM-G935V using Tapatalk

If only I knew more.
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post #7144 of 17704 Old 04-10-2017, 09:49 AM
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Just got this email from Courtney from Epson. They are now aware of the 3D problem! They now need to research it and find a fix. Let's get those emails, phone calls and pictures over to them asap!


Thanks,


Inspector


Hey John,

In order to research the issue you're having with the 3D ghosting on the 5040/6040UB, we would like for you to provide screen captures of the following when the issue occurs:

-3D menu, Info menu, Signal and Image menu,
-What source device is being used to play the 3D content and screenshot of the current 3D settings from the menu of the source device (blu ray player, cable box, etc.)
-The title of the movie, and a time stamp where the issue can clearly be seen.
-Manufacturer of the 3D Glasses being used (if not Epson glasses).

Please feel free to pass this information along to anyone experiencing these issues and contact us to provide us with this information. I can be reached directly at 1.562.981.3840 ext 19014

Best Regards,

Courtney T.
Epson America


THIS EMAIL CAME FROM:


[email protected]





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Last edited by inspector; 04-10-2017 at 09:48 PM.
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post #7145 of 17704 Old 04-10-2017, 09:58 AM
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Hopefully they get enough info to troubleshoot the issue.


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post #7146 of 17704 Old 04-10-2017, 10:31 AM
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How many people complaining of crosstalk have tried turning down the 3D brightness setting? Epson might decide to 'fix' this issue by simply taking away the brightness adjustment option and sticking us with a lowest denominator fixed setting, like most TVs. Then you'll be complaining about how dark 3D is on your projector.
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post #7147 of 17704 Old 04-10-2017, 10:37 AM
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Quote:
Originally Posted by Geraldius View Post
How many people complaining of crosstalk have tried turning down the 3D brightness setting? Epson might decide to 'fix' this issue by simply taking away the brightness adjustment option and sticking us with a lowest denominator fixed setting, like most TVs. Then you'll be complaining about how dark 3D is on your projector.
We've tried everything. There is an inherent problem with the projector. No need to start playing devil's advocate, they know there's a problem and are determined to fix it.


I want mine fixed, I hope you do too!
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post #7148 of 17704 Old 04-10-2017, 10:43 AM
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Quote:
Originally Posted by inspector View Post
We've tried everything. There is an inherent problem with the projector. No need to start playing devil's advocate, they know there's a problem and are determined to fix it.


I want mine fixed, I hope you do too!
Not playing devil's advocate. Mine works fine. Sorry yours doesn't and I hope you get it resolved. However I'm betting that many others here are being misled that this is a problem with all of them by those complaining the loudest. There are many components in this issue. The performance of the particular 3D glasses is a major one.


The only thing Epson can do to affect crosstalk is to tweak the timing of the shutter signal to the glasses. They can't make poor performing glasses work better.

Last edited by Geraldius; 04-10-2017 at 10:49 AM.
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post #7149 of 17704 Old 04-10-2017, 10:51 AM
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Epson is aware there is a problem, that's why they want us to show it to them so they can fix it, including yours.

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post #7150 of 17704 Old 04-10-2017, 10:58 AM
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Originally Posted by Snoogleheimer View Post
That's odd. Mine does what JewDaddy said his does.
Very odd, put up a contrast test pattern then toggle superwhite on/off, with it Off it clips white.
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post #7151 of 17704 Old 04-10-2017, 11:02 AM
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Originally Posted by inspector View Post
Epson is aware there is a problem, that's why they want us to show it to them so they can fix it, including yours.
Epson is aware that people are complaining, and they are politely handling the complaints by saying they will investigate. I used to work for Epson as an electronics engineer. It is a Japanese company -- that's how they handle things.
As an electronics design engineer with expertise in LCD design, I understand how the 3D glasses work, and I understand the limitations. Trust me, it is a very real possibility that Epson could decide to fix the 'problem' by taking away the adjustability option, leaving the signal timing fixed at a single value.


And despite your insistence that all 5040/6040s are defective, I find that mine is not, thank you. Others are also stating that adjusting the 3D brightness setting has helped the crosstalk performance.
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post #7152 of 17704 Old 04-10-2017, 11:47 AM
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Quote:
Originally Posted by Geraldius View Post
How many people complaining of crosstalk have tried turning down the 3D brightness setting? Epson might decide to 'fix' this issue by simply taking away the brightness adjustment option and sticking us with a lowest denominator fixed setting, like most TVs. Then you'll be complaining about how dark 3D is on your projector.




Having to turn down the brightness defeats he purpose. 3D glasses ALREADY darkens the image by %20. So turning up the brightness or leaving at medium would balance that out to some degree. But turning it down with the %20 loss defeats the whole purpose.


All of my Mitsubishi 3D DLPs (65", 73", and last one 92") never in any shape or form had ghosting. My Samsun 60" 3D has no ghosting and on all of those 3D sets I've bought, I've been able to turn up the brightness to compensate for the light loss when using 3D source material or when using a 3D-Bee 2D-3D converter.


Not sure why all of a sudden a PJ would have to turn the brightness to the lowest setting. This is old technology, I didn't just come out a few years ago.




And a big thanks to Inspector for all of your work and time on this. I appreciate it and I believe I speak for a lot of other members (even non-members)

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post #7153 of 17704 Old 04-10-2017, 12:00 PM
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Originally Posted by sddp View Post
Having to turn down the brightness defeats he purpose. 3D glasses ALREADY darkens the image by %20. So turning up the brightness or leaving at medium would balance that out to some degree. But turning it down with the %20 loss defeats the whole purpose.

All of my Mitsubishi 3D DLPs (65", 73", and last one 92") never in any shape or form had ghosting. My Samsun 60" 3D has no ghosting and on all of those 3D sets I've bought, I've been able to turn up the brightness to compensate for the light loss when using 3D source material or when using a 3D-Bee 2D-3D converter.

Not sure why all of a sudden a PJ would have to turn the brightness to the lowest setting. This is old technology, I didn't just come out a few years ago.)
TVs are simply much brighter than projectors to begin with. You can try to compensate by increasing the lamp power or the brightness setting in the 'image' menu. But the "3D Brightness" setting in the 3D Setup menu does only one thing -- it increases or decreases the 'open' period of the LCD shutter on the glasses. You can't leave the shutter open longer than the left or right frame period without beginning to see some of the unwanted opposite frame.


This is not an "all of a sudden PJ" problem. People have been lamenting dark 3D from projectors for a long time.

Last edited by Geraldius; 04-10-2017 at 12:03 PM.
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post #7154 of 17704 Old 04-10-2017, 12:16 PM
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Quote:
Originally Posted by Geraldius View Post
TVs are simply much brighter than projectors to begin with. You can try to compensate by increasing the lamp power or the brightness setting in the 'image' menu. But the "3D Brightness" setting in the 3D Setup menu does only one thing -- it increases or decreases the 'open' period of the LCD shutter on the glasses. You can't leave the shutter open longer than the left or right frame period without beginning to see some of the unwanted opposite frame.


This is not an "all of a sudden PJ" problem. People have been lamenting dark 3D from projectors for a long time.


Thanks for the info, after having three different 3D DLPs, I always thought it was just an inherent issue with DLP only. Looks like it's just how 3D works once the glasses go on and the shuttering begins.

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post #7155 of 17704 Old 04-10-2017, 12:24 PM
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Originally Posted by Geraldius View Post
How many people complaining of crosstalk have tried turning down the 3D brightness setting? Epson might decide to 'fix' this issue by simply taking away the brightness adjustment option and sticking us with a lowest denominator fixed setting, like most TVs. Then you'll be complaining about how dark 3D is on your projector.
I've tried it and sometimes it works for me. I find that cross talk or ghosting, can be caused by more than one issue with this PJ in our cinema. Disc specific and the brand of 3D glasses being used is important. I've found the Samsung 3D glasses being sold on Amazon work well with my Oppo 203/Epson 5040UB combo. Also, Valuevue 3D glasses reproduce a nice 3D image and work well for me. They both work well when wearing eyeglasses underneath as well. I've found that settings can ameliorate the problem as well. I still haven't been able to eliminate ghosting on text. I don't use subtitles so, not an issue of importance for me. Animated Blu ray 3D films are often gloriously reproduced on my screen with the Epson. Passengers 3D stands out as an excellently rendered 3D Blu ray for me with the Epson and Oppo 203 player. There are other excellent reproduced 3D films but not important because, many times it's the settings or the specific motion picture that presents the issues with my set up. Hope this helps someone. Anyone else experience anything similar to what I'm experiencing, please chime in with your method of attacking the 3D problem. Still, for me, this Epson projector along with the other components in our theater combine to provide a synergy and the greatest home cinematic experience for my family and friends. Thus far, and with hundreds of hours in with the current set up, I'm quite excited about our hobby/passion/obsession and for the future of home cinema.

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post #7156 of 17704 Old 04-10-2017, 12:37 PM
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White on black text (or the reverse) is going to the be the worst case torture test for crosstalk, because it is the highest contrast situation with the sharpest edges. You see this readily in the end credits of a film.
The Fantastic beasts film has some scenes with 'newspaper headlines' where this is quite apparent.
I've got 3 pairs of Panasonic glasses that I used with my Panasonic plasma, and a set of 3Active glasses made by the same company that makes the Valuevue. One of the pairs of Panasonics has worse crosstalk in one eye versus the other. You can see this by closing one eye at a time.
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post #7157 of 17704 Old 04-10-2017, 12:41 PM
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Quote:
Originally Posted by elmalloc View Post
Planet Earth II looks amazing with HDR on this projector! I'm using the Philips UHD player.



Planet Earth II is stellar with the Oppo 203/Epson5040UB combo in our cinema as well.
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post #7158 of 17704 Old 04-10-2017, 12:50 PM
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Well, I just viewed my friends 5010 and there was no ghosting/crosstalk on the many films we viewed and we were using Epson glasses that was supplied with the PJ.


His glasses will not work with the 5040/6040. The $40 glasses from Quantum did not work with the 6040. So, something happened between the 5010 and the 5040. I am using the glasses from Epson that are for the 6040.


I think and Epson will bear out that there is a problem with the Epson 3D, just that some show the problem more than others.

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post #7159 of 17704 Old 04-10-2017, 12:50 PM
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The irony of showing HDR screen shots on an online forum, viewed in glorious PC video...


I did quite enjoy seeing "Angels and Demons" last night in "faux 4K" HDR, accompanied by an awesome Atmos soundtrack. It was one of my free disks that came with purchase of the Sony UBP-X800.
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post #7160 of 17704 Old 04-10-2017, 01:27 PM
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Quote:
Originally Posted by inspector View Post
Well, I just viewed my friends 5010 and there was no ghosting/crosstalk on the many films we viewed and we were using Epson glasses that was supplied with the PJ.
His glasses will not work with the 5040/6040. The $40 glasses from Quantum did not work with the 6040. So, something happened between the 5010 and the 5040. I am using the glasses from Epson that are for the 6040.
I think and Epson will bear out that there is a problem with the Epson 3D, just that some show the problem more than others.
For what it's worth, here's an article on crosstalk with the Epson 6010, which is the 'black twin' of the 5010: https://www.avsforum.com/can-reduce-3...r-ask-editors/
The 5010/6010 use IR triggered glasses vs the RF triggered glasses of the 5040/6040.
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post #7161 of 17704 Old 04-10-2017, 04:28 PM
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Quote:
Originally Posted by panman40 View Post
Very odd, put up a contrast test pattern then toggle superwhite on/off, with it Off it clips white.
A paradox indeed.

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post #7162 of 17704 Old 04-10-2017, 05:32 PM
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Quote:
Originally Posted by Geraldius View Post
For what it's worth, here's an article on crosstalk with the Epson 6010, which is the 'black twin' of the 5010: https://www.avsforum.com/can-reduce-3...r-ask-editors/
The 5010/6010 use IR triggered glasses vs the RF triggered glasses of the 5040/6040.
Strange that I never noticed any crosstalk using Epson or any other brand of glasses during the four years that I owned a 6010, yet now I constantly see crosstalk on my 6040 using several different brands of glasses, including Epson. Plus, the crosstalk varies from viewing to viewing, even on the same titles. And this is with 3D brightness on low and 3D depth at zero.
Something is broken, and Epson needs to fix it.

UPDATE: I wanted to set the record straight on this issue - Setting Auto Iris to OFF completely eliminated all ghosting that I was seeing! 3D is now spectacular on this projector!!!
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post #7163 of 17704 Old 04-10-2017, 07:38 PM
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I don't watch a lot of 3D with the Epson but watched a lot on my Benq before. But the few tests I have done on the Epson have crosstalk. I have 4 pairs of Epson glasses and 4 pairs of the battery operated Samsung glasses.
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post #7164 of 17704 Old 04-10-2017, 07:48 PM
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Agreed. When OFF, I cannot even properly calibrate the Contrast of the picture.


Quote:
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That's interesting, on my unit superwhite has no effect on brightness settings (black crush). Turning it off however does clip Whites which is the opposite of what you have found .
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post #7165 of 17704 Old 04-10-2017, 08:23 PM
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I am confident it was said many times here on this thread, but just in case someone missed it.

Since the XBOX last update (XB1S), ATMOS is working and HDR10 is working flawlessly.

Making the XB1S what i purchased it for, one stop shop for everything media in my theater room. Putting my Phillips UHD player to sleep..

Couldn't be happier, tested last night with X MEN apocalypse and it was AWESOME !

Thanks for this update. Are 4K apps like Netflix working on the 5040 as well? Have an Oppo 203 for UHD blu-rays but I need something for apps looking at Nvidia Shield and Xbox One S.


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post #7166 of 17704 Old 04-11-2017, 02:05 AM
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Agreed. When OFF, I cannot even properly calibrate the Contrast of the picture.
I am glad we are in agreement, i calibrate my displays and with superwhite off white information is missing, some professionals say it's extra information that should not be seen but in scenes with bright sky's and clouds etc it's clear to see some detail is lost.

The only setting that clips black on my unit is brightness control. Or if you have poor gamma that can crush black detail.
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post #7167 of 17704 Old 04-11-2017, 03:51 AM
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The first iteration of Epson's 3D projectors had absolutely horrible crosstalk. I can't remember the model number, 3010 or something. I was one of the first in USA to own the model. It didn't last long (6 months?) before a new model came out.

I switched over to an Optoma HD33 (DLP) and it had almost zero crosstalk. The 3D was beautiful! I couldn't watch non-3D movies after that. I'm afraid to get back into 3D as I think it's dying off and I'm more into 2.4 movies, which my older projector that supports that can't do 3D...
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post #7168 of 17704 Old 04-11-2017, 08:31 AM
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I installed a 120in screen (motorized SI Slate 1.2) and the Epson 5040 last weekend.

Hooked up a Sony UBP X800 yesterday and watched a few minutes of Planet Earth 2 UHD.

Haven't had time to tweak anything, but was wondering if "12 Bit 4:2:2 SDR" means I'm getting the best picture. I'm thinking maybe SDR should say HDR??

Thanks in advance!
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post #7169 of 17704 Old 04-11-2017, 08:48 AM
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Originally Posted by kgt12 View Post
I installed a 120in screen (motorized SI Slate 1.2) and the Epson 5040 last weekend.

Hooked up a Sony UBP X800 yesterday and watched a few minutes of Planet Earth 2 UHD.

Haven't had time to tweak anything, but was wondering if "12 Bit 4:2:2 SDR" means I'm getting the best picture. I'm thinking maybe SDR should say HDR??

Thanks in advance!
Check your image settings, set it to HDR1, check this thread for good HDR settings - save them to a profile called HDR. The HDR settings you find here will have brightness at 50+. Get some popcorn and enjoy. If you firmware update, I think "AUTO" for HDR/SDR will default to HDR1 when it gets an HDR signal. Right now it defaults to HDR2 or something (much darker).

I have the SI pure white 110" zero edge. Wonder how the slate looks. Depending on your throw distance you are probably getting better black levels.

IN PROGRESS - Outdoor Theater:
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post #7170 of 17704 Old 04-11-2017, 09:24 AM
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I've tried it and sometimes it works for me. I find that cross talk or ghosting, can be caused by more than one issue with this PJ in our cinema. Disc specific and the brand of 3D glasses being used is important. I've found the Samsung 3D glasses being sold on Amazon work well with my Oppo 203/Epson 5040UB combo. Also, Valuevue 3D glasses reproduce a nice 3D image and work well for me. They both work well when wearing eyeglasses underneath as well. I've found that settings can ameliorate the problem as well. I still haven't been able to eliminate ghosting on text. I don't use subtitles so, not an issue of importance for me. Animated Blu ray 3D films are often gloriously reproduced on my screen with the Epson. Passengers 3D stands out as an excellently rendered 3D Blu ray for me with the Epson and Oppo 203 player. There are other excellent reproduced 3D films but not important because, many times it's the settings or the specific motion picture that presents the issues with my set up. Hope this helps someone. Anyone else experience anything similar to what I'm experiencing, please chime in with your method of attacking the 3D problem. Still, for me, this Epson projector along with the other components in our theater combine to provide a synergy and the greatest home cinematic experience for my family and friends. Thus far, and with hundreds of hours in with the current set up, I'm quite excited about our hobby/passion/obsession and for the future of home cinema.
Based on recommendations from @Stecchino , I have been using the Valuevue 3D glasses and my experience parallels yours. Indeed, the Valuevues work well and fit comfortably over prescription eyeglasses. I'm in a completely light controlled room with a 115" 1.0 screen and projecting from 12-0 feet. My settings are (1) 3D brightness - Med, (2) 3D dynamic color mode, and (3) high energy lamp mode. To date, after viewing 20+ 3D titles, I have experienced little or no cross-talk/ghosting.
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Epson: 5040UB | Elite: 115" Fixed Frame CinemaScope (2.35:1) | Onkyo: TX-RZ920 + M-5010 (7.2.4) | Klipsch: RF-7 II's, RC-64 II, RS-62 II, RB-61 II MICCA: M-8C (Atmos) x 6 | SVS: PB16-Ultra x 2 | Philips: BDP7501, Panasonic: DMP UB900, Oppo: UDP-203
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