Official Epson 5040ub/6040ub owners thread - Page 583 - AVS Forum | Home Theater Discussions And Reviews
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post #17461 of 18082 Old 05-23-2019, 11:41 AM
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Originally Posted by monkaquinas View Post
The 5040 can play 4k with HDR, it has a chipset that will not accept 4k 60f. The 6040/6050 has a chipset that can. If you pair the 5040 with the UB820 it will play UHD discs with great HDR tone mapping for less than the 6040/6050. Streaming on the UB820 is good, not GREAT.
ahhh... ok thanks for the clarification. So the chipset for the 5040 is different from the 6040? I poured over the specifications between the 2 pj's and couldn't find any differences.
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post #17462 of 18082 Old 05-23-2019, 11:45 AM
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Originally Posted by Liquid$team View Post
ahhh... ok thanks for the clarification. So the chipset for the 5040 is different from the 6040? I poured over the specifications between the 2 pj's and couldn't find any differences.
The chipset is different, the e-shift for 4K is supposed to be better, and the HDR tone mapping has been revamped on the new models. I've only had the 5040 for a year and my first 4K player was the UB820 and I'm very happy with it. I'll probably keep it till it dies. Best of luck on your decision.

Epson5040UB - DragonFly DFM Tab 92HC High Contrast (.9 gain) 16:9 Screen - Denon AVRS740H - Klipsch Quintet V +
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post #17463 of 18082 Old 05-23-2019, 02:51 PM
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Anyone knows the model number for the replacement lamp for this projector? Thanks

my JS8500 movie calibration settings as of 8/8/15 https://www.avsforum.com/forum/166-lc...l#post34495410
my JS8500 standard calibration settings as of 6/18/15 https://www.avsforum.com/forum/166-lc...l#post35124130
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post #17464 of 18082 Old 05-23-2019, 02:56 PM
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post #17465 of 18082 Old 05-23-2019, 05:53 PM
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Thank you.

my JS8500 movie calibration settings as of 8/8/15 https://www.avsforum.com/forum/166-lc...l#post34495410
my JS8500 standard calibration settings as of 6/18/15 https://www.avsforum.com/forum/166-lc...l#post35124130
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post #17466 of 18082 Old 05-23-2019, 08:08 PM
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Originally Posted by Liquid$team View Post
ahhh... ok thanks for the clarification. So the chipset for the 5040 is different from the 6040? I poured over the specifications between the 2 pj's and couldn't find any differences.
The chipset is the same 5040/6040. The new 5050 has the new chipset.

-Dano
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post #17467 of 18082 Old 05-23-2019, 10:25 PM
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The chipset is the same 5040/6040. The new 5050 has the new chipset.
Ok. So my decision is between a 6040 or a 6050. I have a marantz 7705 and Panasonic 820. Right now my epson 8500ub will not display 4k from the Panasonic.
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post #17468 of 18082 Old 05-24-2019, 06:39 AM
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Well, my second replacement 5040UB is now having the same issue as my first one...lamp doesn't strike and fan kicks into high gear for a minute or two until the lamp finally wakes up. Eventually my first one wouldn't turn on and needed replacing. On my current unit, the lamp issue happened twice this week. I've had this unit since late November of last year. I called support and they had me re-seat the lamp. This time the fan went into high gear almost immediately and then maybe 10 seconds later started up normally. If it recurs over the weekend I will call back Tuesday.
How is it that Epson hasn't solved this issue yet? I wonder if the 5050UB has the same problem. I ceiling mount my unit...I wonder if that makes a difference. FYI, my first replacement 5040UB had a huge dust blob so it had to go back...and this one has visible scratches on the lens which thankfully don't affect the picture.
I've had three different Epson models since 2007 and a total of seven individual units (the very first one I bought needed one repair before dying completely, so let's say 7.5 because I got a new mobo and lens unit in the original chassis).
I really wish some other company would come out with a true 4k laser projector in the next year or so under $5000.....
Anyone else have as many issues as me with their Epsons?
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post #17469 of 18082 Old 05-24-2019, 09:13 AM
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Quote:
Originally Posted by deathstroke View Post
Well, my second replacement 5040UB is now having the same issue as my first one...lamp doesn't strike and fan kicks into high gear for a minute or two until the lamp finally wakes up. Eventually my first one wouldn't turn on and needed replacing. On my current unit, the lamp issue happened twice this week. I've had this unit since late November of last year. I called support and they had me re-seat the lamp. This time the fan went into high gear almost immediately and then maybe 10 seconds later started up normally. If it recurs over the weekend I will call back Tuesday.
How is it that Epson hasn't solved this issue yet? I wonder if the 5050UB has the same problem. I ceiling mount my unit...I wonder if that makes a difference. FYI, my first replacement 5040UB had a huge dust blob so it had to go back...and this one has visible scratches on the lens which thankfully don't affect the picture.
I've had three different Epson models since 2007 and a total of seven individual units (the very first one I bought needed one repair before dying completely, so let's say 7.5 because I got a new mobo and lens unit in the original chassis).
I really wish some other company would come out with a true 4k laser projector in the next year or so under $5000.....
Anyone else have as many issues as me with their Epsons?
Many of my previous posts in this thread have echoed your same sentiments. Epson has never formally acknowledged any of the consumer issues related to this particular product. It appears that the corporate position for product remedy is play "exchange roulette" until the customer stops complaining. I initally thought this was a cultural thing rather than corporate. However, Onkyo had HDMI failure issues years ago, acknowledged the problem, put a remedy procedure in place, and even extended warranties. In today's world marketplace, full transparency is becoming the norm.'' i.e. automotive industry. Epson ain't there yet!

Specifically to your current issue, my 5040 has "periodically" acted similarly at start up...whirling jet engine as I call it. I've contacted Epson support at various levels and received no plausible answer for this behavior. I recall some posters saying this also occurred with earlier Epson models as well. In any event, this behavior passes and the PJ has performed normally afterward for me.

Epson: 5040UB | Elite: 115" Fixed Frame CinemaScope (2.35:1) | Onkyo: TX-RZ920 + M-5010 (7.2.4) | Klipsch: RF-7 II's, RC-64 II, RS-62 II, RB-61 II MICCA: M-8C (Atmos) x 6 | SVS: PB16-Ultra x 2 | Philips: BDP7501, Panasonic: DMP UB900, Oppo: UDP-203
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post #17470 of 18082 Old 05-24-2019, 09:22 AM
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Quote:
Originally Posted by deathstroke View Post
Well, my second replacement 5040UB is now having the same issue as my first one...lamp doesn't strike and fan kicks into high gear for a minute or two until the lamp finally wakes up. Eventually my first one wouldn't turn on and needed replacing. On my current unit, the lamp issue happened twice this week. I've had this unit since late November of last year. I called support and they had me re-seat the lamp. This time the fan went into high gear almost immediately and then maybe 10 seconds later started up normally. If it recurs over the weekend I will call back Tuesday.
How is it that Epson hasn't solved this issue yet? I wonder if the 5050UB has the same problem. I ceiling mount my unit...I wonder if that makes a difference. FYI, my first replacement 5040UB had a huge dust blob so it had to go back...and this one has visible scratches on the lens which thankfully don't affect the picture.
I've had three different Epson models since 2007 and a total of seven individual units (the very first one I bought needed one repair before dying completely, so let's say 7.5 because I got a new mobo and lens unit in the original chassis).
I really wish some other company would come out with a true 4k laser projector in the next year or so under $5000.....
Anyone else have as many issues as me with their Epsons?
Along with the power supply failures..."If it ain't broke, don't fix it." I'm being facetious of course!

Many of my previous posts in this thread have echoed your same sentiments. Epson has never formally acknowledged any of the consumer issues related to this particular product. It appears that the corporate position for product remedy is play "exchange roulette" until the customer stops complaining. I initally thought this was a cultural thing rather than corporate. However, Onkyo had HDMI failure issues years ago, acknowledged the problem, put a remedy procedure in place, and even extended warranties. In today's world marketplace, full transparency is becoming the norm.'' i.e. automotive industry. Epson ain't there yet!

Specifically to your current issue, my 5040 has "periodically" acted similarly at start up...whirling jet engine as I call it. I've contacted Epson support at various levels and received no plausible answer for this behavior. I recall some posters saying this also occurred with earlier Epson models as well. In any event, this behavior passes and the PJ has performed normally afterward for me.

Epson: 5040UB | Elite: 115" Fixed Frame CinemaScope (2.35:1) | Onkyo: TX-RZ920 + M-5010 (7.2.4) | Klipsch: RF-7 II's, RC-64 II, RS-62 II, RB-61 II MICCA: M-8C (Atmos) x 6 | SVS: PB16-Ultra x 2 | Philips: BDP7501, Panasonic: DMP UB900, Oppo: UDP-203
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post #17471 of 18082 Old 05-24-2019, 09:39 AM
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I see people complaining about dust issues etc with the 5040. Is this common with the 6040 too?
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post #17472 of 18082 Old 05-24-2019, 09:39 AM
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Quote:
Originally Posted by gene4ht View Post
Along with the power supply failures..."If it ain't broke, don't fix it." I'm being facetious of course!

Many of my previous posts in this thread have echoed your same sentiments. Epson has never formally acknowledged any of the consumer issues related to this particular product. It appears that the corporate position for product remedy is play "exchange roulette" until the customer stops complaining. I initally thought this was a cultural thing rather than corporate. However, Onkyo had HDMI failure issues years ago, acknowledged the problem, put a remedy procedure in place, and even extended warranties. In today's world marketplace, full transparency is becoming the norm.'' i.e. automotive industry. Epson ain't there yet!

Specifically to your current issue, my 5040 has "periodically" acted similarly at start up...whirling jet engine as I call it. I've contacted Epson support at various levels and received no plausible answer for this behavior. I recall some posters saying this also occurred with earlier Epson models as well. In any event, this behavior passes and the PJ has performed normally afterward for me.
Thanks for the support In Epson's defense, they extended my warranty an extra year so I have until March 2021. Hopefully by that time they either make a more reliable product or I find some other product with as good a picture at a decent price. My gut is telling me to hold onto this individual unit until it either does the jet engine routine way to often or just dies completely. Either way, I think there's a 0% chance I'm going to have this exact unit when March 2021 comes around!
Has anyone had luck just replacing the lamp to fix this, or do you really also need a totally new projector? I have read the previous model had the same problem, and I'd bet the 5050UB does to unless it's a complete redesign (doubtful).
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post #17473 of 18082 Old 05-24-2019, 10:14 AM
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Quote:
Originally Posted by paindonthurt View Post
I see people complaining about dust issues etc with the 5040. Is this common with the 6040 too?
I believe this is common to all projectors of the LCD display type. Only DLP has sealed light paths; if I'm not mistaken.

Epson5040UB - DragonFly DFM Tab 92HC High Contrast (.9 gain) 16:9 Screen - Denon AVRS740H - Klipsch Quintet V +
Klipsch KHC-6 In-Ceiling (Atmos 5.2.2) with Polk PSW110 Sub & Monoprice Premium Select 8" Sub (via iFinity Wireless Audio) - Panasonic UB820 - PS3
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post #17474 of 18082 Old 05-24-2019, 12:16 PM
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Quote:
Originally Posted by deathstroke View Post
Well, my second replacement 5040UB is now having the same issue as my first one...lamp doesn't strike and fan kicks into high gear for a minute or two until the lamp finally wakes up. Eventually my first one wouldn't turn on and needed replacing. On my current unit, the lamp issue happened twice this week. I've had this unit since late November of last year. I called support and they had me re-seat the lamp. This time the fan went into high gear almost immediately and then maybe 10 seconds later started up normally. If it recurs over the weekend I will call back Tuesday.
How is it that Epson hasn't solved this issue yet? I wonder if the 5050UB has the same problem. I ceiling mount my unit...I wonder if that makes a difference. FYI, my first replacement 5040UB had a huge dust blob so it had to go back...and this one has visible scratches on the lens which thankfully don't affect the picture.
I've had three different Epson models since 2007 and a total of seven individual units (the very first one I bought needed one repair before dying completely, so let's say 7.5 because I got a new mobo and lens unit in the original chassis).
I really wish some other company would come out with a true 4k laser projector in the next year or so under $5000.....
Anyone else have as many issues as me with their Epsons?
Yes,

I'm playing refurb roulette with Epson 5040UB's right now. Epson assures the customer the refurbs have to pass quality control before they are sent out and are as good as new, but that hasn't been my experience. So either I'm unlucky (possible and typical even ) or they really aren't quality checking these refurbs.

Original refurb purchased direct from Espon.com in April had pink hues on the top right corner out of the box - serial number X334691747L
Post 142 - https://www.avsforum.com/forum/199-f...l#post57917498


1st refurb RMA replacement had six dust blobs fresh out of the box on power up. I didn't even hook it up, I just boxed it back up and sent it back to Epson - serial number - X334710215L
Post 154 - https://www.avsforum.com/forum/199-f...l#post57956298


2nd refurb RMA replacement had one dust blob that showed up within 10 hours of use. I sent it back - serial number X334770088L
Post 259 - https://www.avsforum.com/forum/199-f...l#post58059276


3rd refurb RMA replacement had pink hue on the right side of the screen immediatey out of box. I'm working on sending it back now - serial number X334680597L
Post - 301 - https://www.avsforum.com/forum/199-f...l#post58086802


I'd almost decided to just live with some of these defects, but then thought Epson's motto is to exceed expectations, and they say that these refurbs should be just like a new model - so I'm going to hold them to it. I'll keep switching these things out till the cows come home. They are paying for shipping, while I'm surely wasting my time, but at this point, I'm going to be stubborn. I'm also going to increasingly propagate my dissatisfaction to the various forums I frequent, and facebook, etc, if they don't get this turned around. Customer service is typically very nice, but just shuffling around B-Stock projectors isn't going to fly without consequence. I wrote their customer service a long e-mail and linked to these pictures/posts last night. Maybe that'll get this turned around.

Archaea's 9.8.4 Home Theater Room
(13) JBL CBT 70j-1 | Denon x7200wa | Sherbourn PA 7-350 amplifier | (8) Ultimax 18" sealed subwoofers | (4) iNuke DSP 6000 amplifiers | (4) MB Quart 12" subwoofers mounted direct mounted to Berkline theater chairs BOSS style | Epson 5040UB Projector | Jamestown 144" acoustic transparent 2.35:1 screen w/ Seymour XD fabric
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post #17475 of 18082 Old 05-24-2019, 12:28 PM
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Quote:
Originally Posted by monkaquinas View Post
I believe this is common to all projectors of the LCD display type. Only DLP has sealed light paths; if I'm not mistaken.
That may be true, but Epsons seem especially prone to dust spots based on the Kansas City enthusiasts circles discussion. I've had two Epson's LCD projectors and four Panasonic LCD projectors over the last 15 years. I've had one quality control RMA issue with Panasonic, and exceptionally minor dust blob concerns. My last one I owned 5 years, had a single very faint one that was barefly visible, and that Panasonic ownership overlapped time with a couple rooms worth of finish construction going on in my basement. My Epson 8350 I had to replace 5 times IIRC to get a good one in the 2012-2013 timeframe. Dust spots and colors issues like what I'm currently seeing with the 5040UB were the issue. Several of my friends had those Epson 8350's because they were a great looking product for the price -- but they ALL had issues. (stitch1, carp, scrappydue, dlbeck, and jdontee - off the top of my head)

I was hopeful they'd have resolved those issues several generations later, but my 5040UB experience thus far has me worried. My third 5040UB (from the post above) didn't start with that single dust blob, but it was there within 10 hours, for no known reason - - and I don't have a particularly dusty house. No inside animals, my wife vacuums nearly every day, the kids don't play down here in my theater room. Like I said my five year old Panasonic AE8000U LCD projector I replaced had a VERY MINOR dust blob that was barely visible after five years of use. The first Epson with the pink top right lcd issue, had two minor dustblobs out of the box that I had decided I could live with if the pink discoloration wasn't present.

Archaea's 9.8.4 Home Theater Room
(13) JBL CBT 70j-1 | Denon x7200wa | Sherbourn PA 7-350 amplifier | (8) Ultimax 18" sealed subwoofers | (4) iNuke DSP 6000 amplifiers | (4) MB Quart 12" subwoofers mounted direct mounted to Berkline theater chairs BOSS style | Epson 5040UB Projector | Jamestown 144" acoustic transparent 2.35:1 screen w/ Seymour XD fabric

Last edited by Archaea; 05-24-2019 at 12:34 PM.
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post #17476 of 18082 Old 05-24-2019, 12:30 PM
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Quote:
Originally Posted by Archaea View Post
Yes,

I'm playing refurb roulette with Epson 5040UB's right now. Epson assures the customer the refurbs have to pass quality control before they are sent out and are as good as new, but that hasn't been my experience. So either I'm unlucky (possible and typical even ) or they really aren't quality checking these refurbs.

Original refurb purchased direct from Espon.com in April had pink hues on the top right corner out of the box - serial number X334691747L
Post 142 - https://www.avsforum.com/forum/199-f...l#post57917498


1st refurb RMA replacement had six dust blobs fresh out of the box on power up. I didn't even hook it up, I just boxed it back up and sent it back to Epson - serial number - X334710215L
Post 154 - https://www.avsforum.com/forum/199-f...l#post57956298


2nd refurb RMA replacement had one dust blob that showed up within 10 hours of use. I sent it back - serial number X334770088L
Post 259 - https://www.avsforum.com/forum/199-f...l#post58059276


3rd refurb RMA replacement had pink hue on the right side of the screen immediatey out of box. I'm working on sending it back now - serial number X334680597L
Post - 301 - https://www.avsforum.com/forum/199-f...l#post58086802


I'd almost decided to just live with some of these defects, but then thought Epson's motto is to exceed expectations, and they say that these refurbs should be just like a new model - so I'm going to hold them to it. I'll keep switching these things out till the cows come home. They are paying for shipping, while I'm surely wasting my time, but at this point, I'm going to be stubborn. I'm also going to increasingly propagate my dissatisfaction to the various forums I frequent, and facebook, etc, if they don't get this turned around. Customer service is typically very nice, but just shuffling around B-Stock projectors isn't going to fly without consequence. I wrote their customer service a long e-mail and linked to these pictures/posts last night. Maybe that'll get this turned around.
Well you've had even worse luck than me. Just one huge dust blob on my first 5040 refurb. But, how do they have scratched lenses? I guess that isn't on the checklist before certifying, or at least it doesn't count if you can't see it on screen?
The fact that they shipped the refurbs to me with the lens cover partly open and no foam insert in the lens area, and not even taped closed like a retail one speaks volumes (I can't remember exactly how my original retail one was sealed at the lens cover). This further cements my decision to stick with my current unit as long as I can, and just ignore the lamp strike problem for now. I was doing that with my original until it just died and wouldn't turn on. Since at least 2007, when I got my first Epson, they have obviously cared more about sending out replacements than fixing their QC and manufacturing to avoid defects. From what I've read, Sony and JVC aren't as good about sending out replacements, but I wonder if their defect rate is better anyway.
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post #17477 of 18082 Old 05-24-2019, 12:38 PM
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@deathstroke ,

All four of mine have had the lens cover partially open upon opening the box. They are in a plastic bag, but the electric sliding lens cover's been roughed open in shipping.
Makes me wonder if they are being abused in transit - wouldn't be surprising. But the dust isn't on the lens on the outside. It's on the inside. I've carefully cleaned all my lenses with microfiber cloth and lens cleaner.

Bummer on the scratched lens -- that's not acceptable. (I would think it would have to affect detail -- perhaps not at the precise distance you had your screen from the projector I suppose). I'm with you on some basic troubleshooting. Three out of four of my refurbs had issues that could be seen immediately without any source even hooked up. So either they aren't checking them, or they are getting damaged in shipping I guess.

Archaea's 9.8.4 Home Theater Room
(13) JBL CBT 70j-1 | Denon x7200wa | Sherbourn PA 7-350 amplifier | (8) Ultimax 18" sealed subwoofers | (4) iNuke DSP 6000 amplifiers | (4) MB Quart 12" subwoofers mounted direct mounted to Berkline theater chairs BOSS style | Epson 5040UB Projector | Jamestown 144" acoustic transparent 2.35:1 screen w/ Seymour XD fabric
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post #17478 of 18082 Old 05-24-2019, 12:52 PM
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Quote:
Originally Posted by Archaea View Post
@deathstroke ,

All four of mine have had the lens cover partially open upon opening the box. They are in a plastic bag, but the electric sliding lens cover's been roughed open in shipping.
Makes me wonder if they are being abused in transit - wouldn't be surprising. But the dust isn't on the lens on the outside. It's on the inside. I've carefully cleaned all my lenses with microfiber cloth and lens cleaner.

Bummer on the scratched lens -- that's not acceptable. (I would think it would have to affect detail -- perhaps not at the precise distance you had your screen from the projector I suppose). I'm with you on some basic troubleshooting. Three out of four of my refurbs had issues that could be seen immediately without any source even hooked up. So either they aren't checking them, or they are getting damaged in shipping I guess.
I looked at where the scratch was and the light didn't seem to be shining through it when projecting on my screen. Perhaps if I had to shift the lens to that side, it would actually have the image going through it. If I do wind up getting another replacement, I have two questions:
  1. can you please tape the lens cover shut?
  2. or, could you just send me a retail unit?

Have you ever requested a retail unit as replacement? At this point I'd say you're entitled to one!
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post #17479 of 18082 Old 05-24-2019, 03:38 PM
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Anyone know how big a picture I can get from the 6040 with 10 feet of throw? Thx

Projector:Epson 6050ub Screen:Elite screens manual SRM Pro series 120" TV: Vizio P75f Pre/Pro:Marantz AV7705 Amplifier:Monolith 7x and Emotiva A-700 for ATMOSSpeakers:Klipsch THX8000-L (LCR) R5800 side surrounds, 5650-S rear surrounds Klipsch 5800-C for ATMOSSubwoofers:PSA v1811x2 Bluray Player:Panasonic ub820 Media Streamer:Fire TV cube
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post #17480 of 18082 Old 05-24-2019, 04:19 PM
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Anyone know how big a picture I can get from the 6040 with 10 feet of throw? Thx
102 diagonal if doing a 16:9 at 10 feet
https://www.projectorcentral.com/Eps...ulator-pro.htm
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post #17481 of 18082 Old 05-24-2019, 04:23 PM
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Originally Posted by Liquid$team View Post
Anyone know how big a picture I can get from the 6040 with 10 feet of throw? Thx
Here's Epson's calculator....

https://files.support.epson.com/pdc/en/html5/Index.html

Epson: 5040UB | Elite: 115" Fixed Frame CinemaScope (2.35:1) | Onkyo: TX-RZ920 + M-5010 (7.2.4) | Klipsch: RF-7 II's, RC-64 II, RS-62 II, RB-61 II MICCA: M-8C (Atmos) x 6 | SVS: PB16-Ultra x 2 | Philips: BDP7501, Panasonic: DMP UB900, Oppo: UDP-203
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post #17482 of 18082 Old 05-24-2019, 04:58 PM
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Originally Posted by paindonthurt View Post
I see people complaining about dust issues etc with the 5040. Is this common with the 6040 too?

The 5040 and the 6040 are the same machine. The differences are cover color, warranty duration and included accessories.


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post #17483 of 18082 Old 05-25-2019, 12:30 AM
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Originally Posted by paindonthurt View Post
I see people complaining about dust issues etc with the 5040. Is this common with the 6040 too?
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Originally Posted by monkaquinas View Post
I believe this is common to all projectors of the LCD display type. Only DLP has sealed light paths; if I'm not mistaken.
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Originally Posted by Archaea View Post
That may be true, but Epsons seem especially prone to dust spots based on the Kansas City enthusiasts circles discussion.
I was hopeful they'd have resolved those issues several generations later, but my 5040UB experience thus far has me worried. My third 5040UB (from the post above) didn't start with that single dust blob, but it was there within 10 hours, for no known reason - - and I don't have a particularly dusty house.
You guys in the US are spoiled. Exchanging the projector because of a dust blob. In Europe we do not get refurbs. We send the PJ in for repair and get back the same PJ a month later. I'm doing it twice a year because of accumulated dust blobs on my 9300/6040. That's why I have a second 9300 as a backup. With Epson you have to live with the dust blobs as there is no telling if or when you'll get them.

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Originally Posted by deathstroke View Post
Well, my second replacement 5040UB is now having the same issue as my first one...lamp doesn't strike and fan kicks into high gear for a minute or two until the lamp finally wakes up.
On my current unit, the lamp issue happened twice this week. I've had this unit since late November of last year. I called support and they had me re-seat the lamp. This time the fan went into high gear almost immediately and then maybe 10 seconds later started up normally. If it recurs over the weekend I will call back Tuesday.
This has been discussed many times in this thread and the consensus is that it is not a bug but a feature having to do with the cooling of the lamp. The mystery is why it occurs seemingly random and at startup.

PJ: Epson EH-TW9300W | Screen: 135" 2.40 Stewart StudioTek 100 | Anamorphic lens: Prismasonic Cinomorph P-100M | AVR: Denon AVR-X7200WA | Amp: 3x Naim Nait 5si Stereo Amplifier| HTPC: Intel Core i7, GTX1080Ti | BR Player: Oppo BDP-103D, Oppo BDP-95 | Speakers: JBL Studio L Series, 7.2.4 | Mains Filter: BlackNoise 1000 V2, BlackNoise 2500, ISOL-8 VMC1080 | Cables: Chord Cadenza Reference, Chord Epic Twin, Audioquest NRG-4

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post #17484 of 18082 Old 05-25-2019, 03:46 AM
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nevermind
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post #17485 of 18082 Old 05-25-2019, 04:12 AM
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Official Epson 5040ub/6040ub owners thread

Quote:
Originally Posted by deathstroke View Post

Have you ever requested a retail unit as replacement? At this point I'd say you're entitled to one!

I hinted at it last time, and this time I asked about it. They transferred my call to a “specialist”, Joe, who said there was no way for them to do that. He said since I had bought the first one refurb on a discontinued model that any replacement would have to be a refurb. I politely, but candidly asked him how I got four bad ones if everyone of them was quality control checked before it was shipped out the door? He said they are “quality control checked but then sit on a shelf for who knows how long before they are sent out” and they aren’t rechecked immediately before they are sent. I challenged him by saying they sure aren’t sitting very long as far as I could tell because they were constantly out of stock and I couldn’t get an RMA completed immediately because they told me they had no inventory. Joe didn’t have a rebuttal. He just said sometimes he gets calls that something wasn’t right and they make it right. He said he would instruct his guys to check the next one they send me very closely before they send. He said they’d check it for everything, no dust blobs, no discoloration, and good panel uniformity. I told him I’d hold him to it, or be seeking an exchange. He hinted that if the next one doesn’t work out I might want to consider a refund. (Which is a questionable response because it may mean that these refurbs won’t get any better than second tier units???). Which, if I understood what I thought to be his comment, is in conflict with every Epson CSR I’ve spoken with who has said the refurbs should all be quality control checked and as good as new. If that was the case I wouldn’t have sent 4 back...

Anyway, Joe seemed to be a native English speaking CSR, vs everyone else I spoke to being Indian. They’ve all been polite, which is why I’ve continued to be cordial when I call. But I’m also trying to make sure they understand this is a problem and NOT a good customer experience when bad products are received. Good customer service and bad products are no better than bad customer service and good products. I did mention to Joe, who reviewed my case, and looked at the links here to each of the four projector issues on avsforum, that there really are only two possibilities as I see it. Either these things are getting damaged in shipping, which i see no evidence of on my four boxes which have all arrived without signs of obvious abuse, or his Epson techs seem to not be clearing these things for reissuing as they should be. He said most of the time they do, in his experience, but admitted he hears about some get through that shouldn’t - mine being examples of such.

He said it would add a couple days for his techs to check one of these units out thoroughly, per his instruction, and with the Holliday on Monday I could expect my 5th refurb unit by next Friday.

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(13) JBL CBT 70j-1 | Denon x7200wa | Sherbourn PA 7-350 amplifier | (8) Ultimax 18" sealed subwoofers | (4) iNuke DSP 6000 amplifiers | (4) MB Quart 12" subwoofers mounted direct mounted to Berkline theater chairs BOSS style | Epson 5040UB Projector | Jamestown 144" acoustic transparent 2.35:1 screen w/ Seymour XD fabric

Last edited by Archaea; 05-25-2019 at 04:18 AM.
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post #17486 of 18082 Old 05-25-2019, 05:54 AM
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Quote:
Originally Posted by deathstroke View Post
Well, my second replacement 5040UB is now having the same issue as my first one...lamp doesn't strike and fan kicks into high gear for a minute or two until the lamp finally wakes up.
Quote:
Originally Posted by dimi123 View Post
This has been discussed many times in this thread and the consensus is that it is not a bug but a feature having to do with the cooling of the lamp. The mystery is why it occurs seemingly random and at startup.
Mystery indeed! As I've posted several times over the past two years, my inquiries with Epson's product support at various levels did not yield a plausible answer...not even an implausible one. I wouldn't even consider this to be a "feature" or even normal operation as the behavior is inconsistent/unpredictable. Logic suggests that cooling of the lamp occurs at shut down (like all my previous brand PJ's I've owned) not at start up. This PJ exhibits just the opposite...why cool a cool lamp? Only speculation on my part but as this has been reported to also occur in previous Epson models, it's possible that the original design "flaw in logic" was never corrected and carried forward. In any case, other than this odd fan behavior, my 5040 has been performing flawlessly for 2.5 years now. My primary pet peeve with Epson is and has been its lack of transparency from their corporate leadership.

Epson: 5040UB | Elite: 115" Fixed Frame CinemaScope (2.35:1) | Onkyo: TX-RZ920 + M-5010 (7.2.4) | Klipsch: RF-7 II's, RC-64 II, RS-62 II, RB-61 II MICCA: M-8C (Atmos) x 6 | SVS: PB16-Ultra x 2 | Philips: BDP7501, Panasonic: DMP UB900, Oppo: UDP-203
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post #17487 of 18082 Old 05-25-2019, 07:40 AM
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Originally Posted by gene4ht View Post
Mystery indeed! As I've posted several times over the past two years, my inquiries with Epson's product support at various levels did not yield a plausible answer...not even an implausible one. I wouldn't even consider this to be a "feature" or even normal operation as the behavior is inconsistent/unpredictable. Logic suggests that cooling of the lamp occurs at shut down (like all my previous brand PJ's I've owned) not at start up. This PJ exhibits just the opposite...why cool a cool lamp? Only speculation on my part but as this has been reported to also occur in previous Epson models, it's possible that the original design "flaw in logic" was never corrected and carried forward. In any case, other than this odd fan behavior, my 5040 has been performing flawlessly for 2.5 years now. My primary pet peeve with Epson is and has been its lack of transparency from their corporate leadership.
I had the 9200 for 3 years before the 9300 and it behaved exactly the same, even more frequently. I don't consider it a problem, as I've never had any power supply issues with any of the models. The biggest drawback for me is the unsealed light path and the accumulation of dust particles. Other than that, my 9300 has also performed flawlessly during the last 2.5 years. I'm close to 11,000 hours on mine.
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PJ: Epson EH-TW9300W | Screen: 135" 2.40 Stewart StudioTek 100 | Anamorphic lens: Prismasonic Cinomorph P-100M | AVR: Denon AVR-X7200WA | Amp: 3x Naim Nait 5si Stereo Amplifier| HTPC: Intel Core i7, GTX1080Ti | BR Player: Oppo BDP-103D, Oppo BDP-95 | Speakers: JBL Studio L Series, 7.2.4 | Mains Filter: BlackNoise 1000 V2, BlackNoise 2500, ISOL-8 VMC1080 | Cables: Chord Cadenza Reference, Chord Epic Twin, Audioquest NRG-4

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post #17488 of 18082 Old 05-25-2019, 07:53 AM
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Quote:
Originally Posted by dimi123 View Post
I had the 9200 for 3 years before the 9300 and it behaved exactly the same, even more frequently. I don't consider it a problem, as I've never had any power supply issues with any of the models. The biggest drawback for me is the unsealed light path and the accumulation of dust particles. Other than that, my 9300 has also performed flawlessly during the last 2.5 years. I'm close to 11,000 hours on mine.
Agreed...then it continues to remain a mystery!
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Epson: 5040UB | Elite: 115" Fixed Frame CinemaScope (2.35:1) | Onkyo: TX-RZ920 + M-5010 (7.2.4) | Klipsch: RF-7 II's, RC-64 II, RS-62 II, RB-61 II MICCA: M-8C (Atmos) x 6 | SVS: PB16-Ultra x 2 | Philips: BDP7501, Panasonic: DMP UB900, Oppo: UDP-203
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post #17489 of 18082 Old 05-25-2019, 10:51 AM
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Those pink issues have been there since I bought my Epson 9500 back in 2010. The problem started, by some on here, that being upside down, gravity reared its ugly head. But it didn't happen to those that used it on a flat surface.


The problem was that the light/color plates inside were coming loose being upside down (I think that was the problem). Some took apart the Epson, and snapped them back in place...no more pink/green. I'm not mechanical so I never tried it. Just sold it and got the 6040. If you look at the 8500/9500 thread, there's loads of posts on the problem...maybe that's what's happening here.

https://www.avsforum.com/forum/68-di...-000-1-cr.html
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SPARKSPLEX HT - Epson 6040 3D/4K UB Projector; 110" 16x9 Dalite HD Progressive Screen; Sammy 3D/4K K8500 region free; 7.2.4. w/Def Tech speakers, Earthquake P12v2 Subs; Auto Source 100vs Amp; Denon 4300H; MX990 Remote; 5 Bello chairs; Coaire Mini-split.

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post #17490 of 18082 Old 05-28-2019, 07:44 AM
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Quote:
Originally Posted by Archaea View Post
I hinted at it last time, and this time I asked about it. They transferred my call to a “specialist”, Joe, who said there was no way for them to do that. He said since I had bought the first one refurb on a discontinued model that any replacement would have to be a refurb. I politely, but candidly asked him how I got four bad ones if everyone of them was quality control checked before it was shipped out the door? He said they are “quality control checked but then sit on a shelf for who knows how long before they are sent out” and they aren’t rechecked immediately before they are sent. I challenged him by saying they sure aren’t sitting very long as far as I could tell because they were constantly out of stock and I couldn’t get an RMA completed immediately because they told me they had no inventory. Joe didn’t have a rebuttal. He just said sometimes he gets calls that something wasn’t right and they make it right. He said he would instruct his guys to check the next one they send me very closely before they send. He said they’d check it for everything, no dust blobs, no discoloration, and good panel uniformity. I told him I’d hold him to it, or be seeking an exchange. He hinted that if the next one doesn’t work out I might want to consider a refund. (Which is a questionable response because it may mean that these refurbs won’t get any better than second tier units???). Which, if I understood what I thought to be his comment, is in conflict with every Epson CSR I’ve spoken with who has said the refurbs should all be quality control checked and as good as new. If that was the case I wouldn’t have sent 4 back...

Anyway, Joe seemed to be a native English speaking CSR, vs everyone else I spoke to being Indian. They’ve all been polite, which is why I’ve continued to be cordial when I call. But I’m also trying to make sure they understand this is a problem and NOT a good customer experience when bad products are received. Good customer service and bad products are no better than bad customer service and good products. I did mention to Joe, who reviewed my case, and looked at the links here to each of the four projector issues on avsforum, that there really are only two possibilities as I see it. Either these things are getting damaged in shipping, which i see no evidence of on my four boxes which have all arrived without signs of obvious abuse, or his Epson techs seem to not be clearing these things for reissuing as they should be. He said most of the time they do, in his experience, but admitted he hears about some get through that shouldn’t - mine being examples of such.

He said it would add a couple days for his techs to check one of these units out thoroughly, per his instruction, and with the Holliday on Monday I could expect my 5th refurb unit by next Friday.
Well, I purchased my unit new, so maybe I'd have better luck requesting a retail unit. As to why the refurbs keep coming back with issues...it's anyone's guess. I don't see how scratches could appear on the lens once it is packaged up, but dust could definitely get in there. Did you ask about at least taping the lens mechanism closed before shipping out? I've used my projector once every day for the holiday weekend, and it had the lamp strike issue once. I'm going to stick with this one unless it either starts having more issues, or dies completely.
Does anyone at avsforum have a good connection at Epson, so we could get a straight answer about this lamp issue?
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