Originally Posted by Two Rows
Purchased my 5040ub in February of 2017. That one died just over the 30 day mark. They tried to send me a refurb and I refused to accept it, so they sent a new one.
That new replacement died a couple months later, so I decided to gamble on a refurb.
That refurb died a couple months later. They sent another refurb.
That refurb died a couple months later. I then asked what the hell was going on and they admitted they discovered bad circuitry within the power supply. Guaranteed my next refurb would have it addressed.
That refurb made it past the couple months mark, so I decided to have it professionally calibrated by Doug Weil (who did a fantastic job, btw) last week. It died two days ago.
I called and gave them hell. I said they had two choices... either they send me a brand new unit that is guaranteed not to break and refund my calibration cost, or they refund me what I paid for the projector and the calibration cost and I send them the POS back and get something else from another company. They said while they couldn't refund my calibration, they would send me a brand new replacement with two replacement lamps to make up for the calibration cost. I accepted. Should arrive today.
All deaths were the power supply issue. Just plain died each time. No lights... nothing. A couple of times were while I was using it, and the others were dead when I tried to fire them up after being off for days. I love this projector... when it's running. It looks especially beautiful post-calibration.
Reading about the abysmal experience of TWO ROWS, it looks like Epson is unable - or worse, unwilling - to distinguish between projectors with defective power supplies and those with properly functioning power supplies.
If your projector stops working - and you send it back to Epson for replacement - they pick another projector to send you, NOT KNOWING whether or not it will be reliable. What percentage
of the projectors suffer from the power supply defect? Only Epson knows. They ain't talking.
You might get lucky with your replacement machine. You might not. The customer is being treated as the last link in the quality control chain. You are expected to keep testing machines until (hopefully) you get one that is reliable.
be the most profitable customer service policy for Epson, despite all the expense involved in shipping projectors back and forth. I don't know. Why else would they do this?
Epson's policy creates major headaches
for owners of these projectors. The experience of TWO ROWS might be the worst. FIVE SUCCESSIVE PROJECTORS WITH DEFECTIVE POWER SUPPLIES!
(Please forgive the shouting. My blood pressure is rising.) If the experience of TWO ROWS is the worst yet reported, there seems to be a pattern of 5040UB buyers being repeatedly sent lemons. Check out the reviews of unhappy buyers on Amazon
My own 5040UB has been working perfectly for about one year. It throws an extremely bright and razor sharp picture: wonderful contrast, vivid color, excellent flexibility and features. How long will it keep working
? Before learning about Epson's derelict response to the power supply defect, I believed that Epson customer service was superior
to that of Sony, JVC, and other competitors. Things look different now.
We are being used as quality control guinea pigs.
The harder it is to tell the difference, the less difference it makes.