Black screen and projector freeze playing 4K discs
I received my HT3550 last weekend and have had it hooked to my NVIDIA Shield TV, as well as PS4, and HD Blu-Ray player.
Everything has been working well for the most part. Mostly testing non-4K while running through an older Yamaha AVR, but I've also tried 4K HDR material from VUDU when directly hooked from the Shield to the Projector, and it worked well.
Today, I tried hooking up a 4K blu-ray player ( Sony UBP-X700 ) and ran into some issues. I ran a 4K HDR Premium certified 25ft HDMI cable from the X700 to the projector. I ran a 2nd HDMI out from the X700 to the Yamaha for audio.
I then tried the 4K disc for Spiderverse. The trailer played OK, but when I tried to go to the menu, I got left half of the screen blank, the right half had the menu. When I tried to pull up the projector settings, they were only visible on the right half, so I couldn't see what I was selecting. I tried disconnecting and reconnecting the HDMI, and the screen was completely blank ( Audio was playing OK ). The projector also would not respond to the power off commands, and I had to reboot by unplugging and plugging back in.
When it came back up, I was able to play the disc, and it looked and sounded great.
I then tried switching the disc, and put in 4K Mad Max: Fury Road, and the Warners Brothers logo came up, but when it went to the main menu, I had the same problem. I could hear the audio, but the screen was blank. I could not see any projector menu settings, and the projector did not respond to the power off button press.
Has any one had a problem like this? Is this possibly related to the HDMI cable, i.e., do I need a fiber cable? Or is there something I need to disable or change on the blu-ray player that could be causing handshake issues. Whatever is happening seems to lock up the projector.
Thanks for any help
Last edited by satipo; 05-16-2019 at 12:49 PM.