Originally Posted by futurecode
The CA issue is an issue. Sure some CA is acceptable but people have cited more than acceptable CA in some cases. I believe most complaining about CA understand this are not happy when it’s at a more extreme level.
My replacement unit has the current firmware on it and it suffers from half screen issues. Oddly enough my first one didn’t.
The pumping still exists, you can just tailor it to a lower level if you wish and it more subtle.
XPR issues/not functioning properly, dropping out to not working as advertised (several people cited this)
Barrel Distortion, much like CA a touch of BD can be okay, but my first unit had a ton of it. My new unit has a touch of it but I’m okay with the current amount
Lack of “pop”, mostly on replacement units (several people cited this)
HDMI sync/resync issues. I had zero issues with sync on my first unit on both launch and 1.01 firmware. I have sync/re-sync issues with my replacement unit. I’m using a 15 foot 18gb 4K legit certified cable with a great track record. I do understand that is can be a bit of a issue with people with longer runs and poopy cables, but I also think it’s up to Benq/HT3550 to provide a consistent connection when within a reasonable environment (several people have cited this)
Sharpness uniformity, there hasn’t been a ton of complaints on this but I did notice enough to mention it. Again, my first unit had pretty bad sharpness uniformity but my new one is much, much better and acceptable.
I believe most of the people complaining about these issues understand the quality gap between a 1.5k projector and a 5k projector and are taking that into account. It’s one thing to want unreasonable performance at a minimal price point and just wanting your projector to perform as advertised ... I think a vast majority of people are speaking to the latter.
Ok, well, give me a chance to respond to this.
That’s why I said CA is something that, at this point, you just have to accept if you’re buying one of these. All of these units have CA, it’s an aspect of this lens. If you remember, someone here had said their unit didn’t suffer CA and it was me that said: yes it does, adjust your zoom. Complaining about it is fine but it’s clear at this point that this is something that just IS on this projector. If it’s bothersome I would recommend selecting a different model.
When you say “several people” we also need to classify “several”. I follow this thread and there were 2, maybe 3 people who complained about XPR issues? You were one of them I believe because I offered to get you in touch with my contact at BenQ to resolve. I’ve only heard one complaint about barrel distortion and, again, I believe that was you. If I’m out of line here let me know this damn thread moves quickly sometimes.
HDMI sync— ok. My only comment here is 80-90% of the time I hear issues about sync it is solved by going to a better cable or cutting out something in the chain. I just had someone in my review thread who thought their HT3550 might be defective but ‘fixed’ it by upgrading cables. Not saying your unit isn’t defective here— but to blame every case of HDMI sync as a fault of the projector is just not right. Someone has a genuine issue with HDMI sync and then 5 more people say they do too and, in actuality, it’s their connection. Keep in mind that HDMI is based on the old DVI standard and DVI was designed under the assumption that cable lengths would never exceed a few feet! Sync issues with 4K projectors has been a recurring issue since 4K projectors went on sale and it’s due to things like the length involved to run to a projector and subpar cables / AVR switches.
As for sharpness— You’ve already said your projector suffered barrel distortion so obviously there were issues there. My HT3550 has some loss of focus at the extreme left/right edges of my screen. I find this acceptable. Again, this may be where my expectations are out of line with everyone else’s. For example, this HT3550 has better focus uniformity than the last UHd65 I looked at and that unit sells for $800 more than this and uses the better DmD. I’ve seen examples on this forum of members who have spent thousands more for higher end projectors with similar issues. You cannot expect TV/monitor levels of sharpness out of a projector. Let alone an affordable, pixel shifter like the BenQ.
Again, clearly you’ve had some issues with your HT3550 buying experience. That sucks and if I were in your shoes I’d likely be in the exact same place complaining about the projector and BenQ’s QC. I appreciate your response but it seems to me a lot of what you have experienced comes down to a defective projector. I mean, let’s talk about it and see how many more people are having these types of problems. The reason for my post is to more clearly define this nebulous “HT3550 issues!” with some clear facts of what is and isn’t a problem and what has and hasn’t been fixed. One person has one problem and it gets tossed in the pile where it’s assumed everyone is having that problem. And then that is just parroted over and over in some cases by members who have never even laid eyes on one of these! There are HT3550’s that are issue-free and there are HT3550 owners who are happy with their purchase. Believe it or not! Lol! We should not ignore the problems but I think a lot of happy owners have been sort of forced out of the conversation with all the constant negativity. Which I have to say: bless you
for carrying the torch for a little positivity around here!