BenQ W2700 / HT3550 Announcement and Owner’s Thread - Page 149 - AVS Forum | Home Theater Discussions And Reviews
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post #4441 of 5020 Old 08-21-2019, 08:15 PM
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Originally Posted by TohaLA View Post
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Originally Posted by Lucky Strike View Post
Good to know...thankfully I ran conduit to my PJ so swapping out HDMI cables will be easy.
When picking up new cable, save yourself a headache and get a fiber one. They cost more, but usually work much more reliably with high bandwidth signals than the best copper based ones.

If I was to replace my old 35 ft cable, this is what I would get (33ft Ruipro fiber HDMI cable for about $97 shipped after 25% off coupon):
Thanks for the suggestion, when I click on ruipro on Amazon as a seller they have two different 33' cables....can't tell if there's any difference between the two besides price.
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post #4442 of 5020 Old 08-22-2019, 10:07 AM
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Thanks for the suggestion, when I click on ruipro on Amazon as a seller they have two different 33' cables....can't tell if there's any difference between the two besides price.
Maybe just different sellers. As long as you see the 33ft one with available 25% off coupon, that should be it.

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post #4443 of 5020 Old 08-22-2019, 10:19 AM
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From my understanding HDR movies are mastered at up to either 1000 or 4000 nits. I believe the Harry Potter movies were mastered up to 4000 nits and that scene in particular is probably close to 3000 nits. If you browse some of the forums on here and blu-ray .com there are many people with proper HDR displays that have difficulty with that scene since very few actually get anywhere close to 4000 nits. BenQ's tone mapping algorithm was probably made for 1000 nit masters so it doesn't know how to handle some of that very high nit content.

For me I found turning off brilliant color and adjusting the white curve setting on my Panasonic UHD player restored some detail back to the scene so it's at least watchable now. I'm sure the newer Panasonic's probably do an even better job of tone mapping.
Indeed, I picked up a Panasonic UB820 to replace my Sony X800.



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Maybe just different sellers. As long as you see the 33ft one with available 25% off coupon, that should be it.
Exactly, one is Prime and the other is not.


For those that are only needing a 15' cable Wal-Mart sells this and some stores have it in stock...
https://www.walmart.com/ip/Monster-U...15ft/247894860


- Jason

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post #4444 of 5020 Old 08-22-2019, 11:10 AM
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Originally Posted by wk11793 View Post
From my understanding HDR movies are mastered at up to either 1000 or 4000 nits. I believe the Harry Potter movies were mastered up to 4000 nits and that scene in particular is probably close to 3000 nits. If you browse some of the forums on here and blu-ray .com there are many people with proper HDR displays that have difficulty with that scene since very few actually get anywhere close to 4000 nits. BenQ's tone mapping algorithm was probably made for 1000 nit masters so it doesn't know how to handle some of that very high nit content.

For me I found turning off brilliant color and adjusting the white curve setting on my Panasonic UHD player restored some detail back to the scene so it's at least watchable now. I'm sure the newer Panasonic's probably do an even better job of tone mapping.
That sounds like a good work around, I’ll have to try it when I get home. Though, I don’t know if my player has access to a white curve setting. It’s an LG UBK90.
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post #4445 of 5020 Old 08-22-2019, 11:40 AM
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That sounds like a good work around, I’ll have to try it when I get home. Though, I don’t know if my player has access to a white curve setting. It’s an LG UBK90.
It doesn't, I have also owned that player.

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post #4446 of 5020 Old 08-24-2019, 06:16 PM
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Just got my HT3550. Build was July and is on 1.0.2 firmware. I have it in 1080p right now due to my HDMI cable not being good enough for [email protected] The fans keep ramping up and down and it's super annoying. Does this happen for anyone else? I also have an issue where the bottom right hand corner is not square like the other three. Figured I would check in before contacting BenQ on Monday.
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post #4447 of 5020 Old 08-25-2019, 02:19 AM
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Originally Posted by MowgliCSM View Post
Just got my HT3550. Build was July and is on 1.0.2 firmware. I have it in 1080p right now due to my HDMI cable not being good enough for [email protected] The fans keep ramping up and down and it's super annoying. Does this happen for anyone else? I also have an issue where the bottom right hand corner is not square like the other three. Figured I would check in before contacting BenQ on Monday.
The defective unit that I shipped back (with split screen issue) had the fans ramp up and down with the lamp on Normal (which it should not do, the current unit I have does not do it).

Make sure your lamp is not set to Smart Eco as this can cause the fans to behave that way.

Try your lens shift adjustment and see if the corner changes (assuming you are properly aligned to your screen). Of course it may just be a defect.

BenQ appears to have a real issue with the multi-segment lenses on these units, their CS is mostly excellent (a fumble here and there) but their QC is suspect.

Best of luck,

- Jason

HT = Epson HC3800 - BenQ HT3550 - Sony HW45ES @133" / Marantz SR6013 7.3.4 Atmos / B&K 5000 II amp / Boston VR2/VR12/CR67 speakers / Rythmik 12" x2 / CV 15" / Panasonic UB820
Media Room = Sony 65x930e / Denon x3300 /Klipsch speakers /Velodyne subs /Sony x700 /PS4 Pro + PSVR/WiiU/PS3/360/Wii/ 2080 TI - 9900K PC / Multi-Arcade / Virtual Pinball TRE45ON
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post #4448 of 5020 Old 08-25-2019, 04:27 AM
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Originally Posted by MowgliCSM View Post
Just got my HT3550. Build was July and is on 1.0.2 firmware. I have it in 1080p right now due to my HDMI cable not being good enough for [email protected] The fans keep ramping up and down and it's super annoying. Does this happen for anyone else? I also have an issue where the bottom right hand corner is not square like the other three. Figured I would check in before contacting BenQ on Monday.
I had this issue too. Weirdly I also noticed that switching the mount position in the menu to 'ceiling' increased the volume of the fans, even though I hadn't physically moved the projector. Requested an RMA and got a new one shipped out to me. The replacement unit is definitely quieter and doesn't keep ramping the fans up and down.

I still feel my unit is a little loud, compared to previous projectors (e.g. Epson tw8100), but when in "silent mode" is now just within bearable limits. I actually wish I could drop the bulb brightness a touch more than Eco offers and have even quieter fans.
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post #4449 of 5020 Old 08-25-2019, 09:02 AM
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The defective unit that I shipped back (with split screen issue) had the fans ramp up and down with the lamp on Normal (which it should not do, the current unit I have does not do it).

Make sure your lamp is not set to Smart Eco as this can cause the fans to behave that way.

Try your lens shift adjustment and see if the corner changes (assuming you are properly aligned to your screen). Of course it may just be a defect.

BenQ appears to have a real issue with the multi-segment lenses on these units, their CS is mostly excellent (a fumble here and there) but their QC is suspect.

Best of luck,

- Jason
Hey Jason,

Right now I run the lamp in Eco. With how dark my theater is, Normal is not needed for me. I have also experienced the split image a few hours after first turning on my unit. Turning on/off HDR fixed it so for now I will do that. This is replacing a W1070 so I was hoping it would be just as easy to set up being in the same location, but it appears the 3550 is more finicky with positioning. I will have to play with it some more. It's just odd that it seems like the bottom edge is fine till about mid way then slightly starts to curve up. It doesn't seem like they have many answers for a bunch of these issue currently, so I may wait a few months to see if they release new firmware or have any hardware solutions.

Thank you,
Dom.

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I had this issue too. Weirdly I also noticed that switching the mount position in the menu to 'ceiling' increased the volume of the fans, even though I hadn't physically moved the projector. Requested an RMA and got a new one shipped out to me. The replacement unit is definitely quieter and doesn't keep ramping the fans up and down.

I still feel my unit is a little loud, compared to previous projectors (e.g. Epson tw8100), but when in "silent mode" is now just within bearable limits. I actually wish I could drop the bulb brightness a touch more than Eco offers and have even quieter fans.
I would RMA the unit right now, but from what it seems like the replacement could be worse in other areas. So I think I am going to wait a bit and see if any issues are actually solved. I was going to wait a bit longer to pick one up but my 1070 needed a new bulb and figured I would just roll that money into a new 3550 and take the gamble. I will say though, that despite these small issues, it's a really great projector. I don't regret the purchase.
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post #4450 of 5020 Old 08-25-2019, 03:38 PM
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Hello

I am thinking about this unit as potentially replacing my first ever projector Viewsonic Pro8100. I have it mounted on a ceiling mount about 17 feet from a 110" screen. I always just assumed I can replace the projector on the mount and be good to go, but it looks like it might not be that simple with different projectors? There is no way I can relocate my mount, it was hard for me to install it and it's all fully patched in with drywall. Would I be able to use my mount with HT3550 or will my setup not work?

Thanks
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post #4451 of 5020 Old 08-25-2019, 03:51 PM
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Tariffs on 9/1 going to be 15% now; not sure how much BenQ will eat of that so I went ahead and pulled the trigger on one today to replace my w1070; amazon also randomly lowered the price to $1450 today for the first time.

I got a demon AVR-s740h (6 4K hdmi inputs) and have a fiber optic hdmi cord from receiver to ceiling mounted projector and then bought some monopricr 4K certified 6’ hdmi cables to connect 4K player, Appletv 4K and Directv.

And then I’m running a powerline Ethernet from WiFi router to the theater room and I got a switch so I can send that wired single to all the devices so any streaming will be wired and hopefully that’ll mean better 4K.

I don’t think my darbee Darblet will work with 4K so I guess I’ll retire that with the w1070.


I think I’ve got all I need and am prepared for the delivery Tuesday. I only have a few 4K physical discs, but a lot of my movies over the years came with iTunes digital copy and Apple has upgraded many of them to 4K automatically so I probably have 40-50 of them. Plus I have Netflix 4K service, so I should have enough content to start.

Anything else I should be aware of or considering?
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post #4452 of 5020 Old 08-25-2019, 06:20 PM
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Hello
You can go to Projector Central dot com and see what projectors will work for you. It has a throw calculator.

I went from an older BenQ W1070 and I had to modify my mount to work for the HT3550. There is a bump right next to the front screw hole, on the projector, which made my style mount difficult to work with it.

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Tariffs on 9/1 going to be 15% now; not sure how much BenQ will eat of that so I went ahead and pulled the trigger on one today to replace my w1070; amazon also randomly lowered the price to $1450 today for the first time.
BenQ is a Taiwanese company. I'm not sure if the tariff's would affect them? I haven't read too far into it, but to be safe I pulled the trigger last week just to be safe.
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post #4453 of 5020 Old 08-25-2019, 06:35 PM
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Sage said that his contact at BenQ said they would be affected.

The company may be Taiwanese but maybe they make these in China.
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post #4454 of 5020 Old 08-25-2019, 07:14 PM
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Even if some of the parts are sourced from China the item can see a price increase, when it comes to consumer electronics you would be hard pressed to find a product that has no Chinese manufactured parts inside.

- Jason

HT = Epson HC3800 - BenQ HT3550 - Sony HW45ES @133" / Marantz SR6013 7.3.4 Atmos / B&K 5000 II amp / Boston VR2/VR12/CR67 speakers / Rythmik 12" x2 / CV 15" / Panasonic UB820
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post #4455 of 5020 Old 08-25-2019, 07:46 PM
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Quote:
Originally Posted by MowgliCSM View Post
Just got my HT3550. Build was July and is on 1.0.2 firmware. I have it in 1080p right now due to my HDMI cable not being good enough for [email protected] The fans keep ramping up and down and it's super annoying. Does this happen for anyone else? I also have an issue where the bottom right hand corner is not square like the other three. Figured I would check in before contacting BenQ on Monday.
Do you have it ceiling mounted? I have an HT5550 but was reading through this thread.

I have a similar issue with the top left of my image (which would be bottom right if it was in the normal "Front" mode).

I just had my projector in to BenQ for updated firmware but I think I had this issue earlier and just tossed it up to poor alignment or the wall not being straight or even using too much horizontal / vertical shift.

Now that I've seen your post I'm thinking it's a legitimate defect as I can see light from the projector at the edge of the image that doesn't align with the test pattern, only in that corner.

Sent from my SM-N975U using Tapatalk
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post #4456 of 5020 Old 08-25-2019, 08:50 PM
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Do you have it ceiling mounted? I have an HT5550 but was reading through this thread.

I have a similar issue with the top left of my image (which would be bottom right if it was in the normal "Front" mode).

I just had my projector in to BenQ for updated firmware but I think I had this issue earlier and just tossed it up to poor alignment or the wall not being straight or even using too much horizontal / vertical shift.

Now that I've seen your post I'm thinking it's a legitimate defect as I can see light from the projector at the edge of the image that doesn't align with the test pattern, only in that corner.

Sent from my SM-N975U using Tapatalk
Yeah, ceiling mounted. I'm going to play around with it some more. I know it does not have a perfect position, but if that were the case I would think it would cause one side to be different, not just a corner. Top right, top left and bottom left are perfectly crisp, Bottom right curls in and is less sharp.
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post #4457 of 5020 Old 08-26-2019, 04:25 AM
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Originally Posted by gulo View Post
Hello

I am thinking about this unit as potentially replacing my first ever projector Viewsonic Pro8100. I have it mounted on a ceiling mount about 17 feet from a 110" screen. I always just assumed I can replace the projector on the mount and be good to go, but it looks like it might not be that simple with different projectors? There is no way I can relocate my mount, it was hard for me to install it and it's all fully patched in with drywall. Would I be able to use my mount with HT3550 or will my setup not work?

Thanks
The viewsonic has a longer throw range (1.41 – 2.28) than the benq (1.13 – 1.47).
https://www.projectorcentral.com/Vie...ulator-pro.htm
https://www.projectorcentral.com/Ben...ulator-pro.htm

Either change the position of the mount, or find a model with a longer throw range, such as the HT5550, Epsons, etc.
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post #4458 of 5020 Old 08-26-2019, 06:26 AM
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[QUOTE=MowgliCSM;58472156]
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Originally Posted by diablo900t View Post
Top right, top left and bottom left are perfectly crisp, Bottom right curls in and is less sharp.
I'm on my third unit currently, and what you're describing is exactly what I've seen in two of them. First unit was bad enough to be distracting. Current one has it but is much less noticable. However the second unit was perfectly in focus and crisp across the whole image and all four corners, so it does seem it's possible to find one without issues. Unfortunately for me the second had a number of other issues forcitme to send it back.
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post #4459 of 5020 Old 08-26-2019, 08:58 AM
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Sage said that his contact at BenQ said they would be affected.

The company may be Taiwanese but maybe they make these in China.


They will be affected. Yes, the tariff went to 15% and it goes into effect on projectors starting September 1st. I’m thinking this is going to impact every consumer projector brand save maybe Sony/JVC— can anyone confirm that those are still built in japan?

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post #4460 of 5020 Old 08-26-2019, 09:40 AM
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What is going on with these projectors, I read a bunch of issues here? The TK800M is a better quality pj? Though, I would need something with less brightness.

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post #4461 of 5020 Old 08-26-2019, 09:49 AM
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BenQ W2700 / HT3550 Announcement and Owner’s Thread

TK800M doesn’t have as wide of color gamut, no dynamic iris, has the TI chip with grey border around the picture and has no vertical shift.

It seems that as long as you get a decent one (and you hear more of problems on this forum than the people who don’t have an issue) then the ht3550 has a much better picture. And if you do have issues, it seems the RMA process works and you can get multiple replacements to find one that doesn’t have issues.


Really the main reason to consider TK800M is if you need the extra brightness or if you want to save $153
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post #4462 of 5020 Old 08-26-2019, 09:54 AM
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They will be affected. Yes, the tariff went to 15% and it goes into effect on projectors starting September 1st. I’m thinking this is going to impact every consumer projector brand save maybe Sony/JVC— can anyone confirm that those are still built in japan?

Do you have any idea if an updated version (similar to the TK800 vs TK800M) is coming anytime soon?

I was hoping to buy a new projector to replace my W1070 by the end of the year. If there's a new version coming that maybe will work some of the QC kinks out that people are seeing with the current 3550 then I may wait. I'm fine eating the increase in cost from the tariffs if it means avoiding some of these problems.

Or do these issues seem like the kinds of things that are going to need a whole new model generation (the 3650 or whatever they name it which seems like it'd be at least a year or more away) to get a handle on?

If nothing is on the horizon in the next 6-9 months then I might just roll the dice now and save the extra money by avoiding the potential tariff price increase.

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post #4463 of 5020 Old 08-26-2019, 09:59 AM
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Anyone using a Chief Mini RPA Universal mount with their 3550? I currently use one for my W1070. I was only able to attach three of the four legs onto the 1070 due to screw hole alignment but it's been holding it just fine for the last 3.5 years.

Hoping to just use this same mount if I get a 3550....I've read about that bump giving some folks issues with their mounts and am hoping the Mini RPA Universal is one of the mounts that works fine....maybe by just using 3 legs (which I already do) to avoid the bump?
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post #4464 of 5020 Old 08-27-2019, 05:37 AM
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Originally Posted by MowgliCSM View Post
Just got my HT3550. Build was July and is on 1.0.2 firmware. I have it in 1080p right now due to my HDMI cable not being good enough for [email protected] The fans keep ramping up and down and it's super annoying. Does this happen for anyone else? I also have an issue where the bottom right hand corner is not square like the other three. Figured I would check in before contacting BenQ on Monday.
Are you experiencing high ambient temperatures where you are?

The reason I ask is that the fan on my W2700 has just started ramping up as the temperature hit 33C/91F. That's high for the UK at this time of year!

What I am noticing is that the fan is as quiet as normal for a while and then it ramps up over the course of about a minute until it is really loud and then quickly goes back to normal. It then cycles like that.

I'd put it down to the heat because I have had this projector for almost four months and have never noticed this behavior before despite using it most days.

I do seem to remember when we had temperatures of 38C/100F in July, the fans were a lot louder than normal, but they remained at a constant speed. That is much less distracting!
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post #4465 of 5020 Old 08-27-2019, 05:45 AM
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Originally Posted by daveb975 View Post
Are you experiencing high ambient temperatures where you are?

The reason I ask is that the fan on my W2700 has just started ramping up as the temperature hit 33C/91F. That's high for the UK at this time of year!

What I am noticing is that the fan is as quiet as normal for a while and then it ramps up over the course of about a minute until it is really loud and then quickly goes back to normal. It then cycles like that.

I'd put it down to the heat because I have had this projector for almost four months and have never noticed this behavior before despite using it most days.

I do seem to remember when we had temperatures of 38C/100F in July, the fans were a lot louder than normal, but they remained at a constant speed. That is much less distracting!
My theater is kept at 74°. Which I wouldn't think would be considered high. I put an email into BenQ yesterday so it will be interesting to see what they say.
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post #4466 of 5020 Old 08-27-2019, 06:33 AM
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Originally Posted by Lucky Strike View Post
Anyone using a Chief Mini RPA Universal mount with their 3550? I currently use one for my W1070. I was only able to attach three of the four legs onto the 1070 due to screw hole alignment but it's been holding it just fine for the last 3.5 years.

Hoping to just use this same mount if I get a 3550....I've read about that bump giving some folks issues with their mounts and am hoping the Mini RPA Universal is one of the mounts that works fine....maybe by just using 3 legs (which I already do) to avoid the bump?

I've got the standard RPA on mine and it worked without issue. Never used the mini so not sure how much it differs but a quick look makes it seem pretty similar. The bump didn't cause any issues as long as the pegs that the legs clipped into were set to be full height. Didn't actually need to be fully extended but was close enough that full extension was the easiest way to make sure they were level.
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post #4467 of 5020 Old 08-27-2019, 07:20 AM
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Originally Posted by MowgliCSM View Post
My theater is kept at 74°. Which I wouldn't think would be considered high. I put an email into BenQ yesterday so it will be interesting to see what they say.
No, 74F certainly can't be considered high. My room varies (UK so no aircon!) between about 70 & 74F and I have never noticed the variable fan noise before. I definitely would have noticed it because it was very loud and obvious.

Temperatures are due to drop drastically here tomorrow, so it will be interesting to see if that solves the problem. BenQ are happy to take it in to have a look at it, but I don't want to go through all of that if there isn't a fault.
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post #4468 of 5020 Old 08-27-2019, 08:29 AM
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Originally Posted by Michael Horn View Post
I've got the standard RPA on mine and it worked without issue. Never used the mini so not sure how much it differs but a quick look makes it seem pretty similar. The bump didn't cause any issues as long as the pegs that the legs clipped into were set to be full height. Didn't actually need to be fully extended but was close enough that full extension was the easiest way to make sure they were level.
That's good to know, I really really don't want to have to buy a different mount which would require me drilling more holes in my ceiling.
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post #4469 of 5020 Old 08-27-2019, 09:25 AM
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Do you have any idea if an updated version (similar to the TK800 vs TK800M) is coming anytime soon?



I was hoping to buy a new projector to replace my W1070 by the end of the year. If there's a new version coming that maybe will work some of the QC kinks out that people are seeing with the current 3550 then I may wait. I'm fine eating the increase in cost from the tariffs if it means avoiding some of these problems.



Or do these issues seem like the kinds of things that are going to need a whole new model generation (the 3650 or whatever they name it which seems like it'd be at least a year or more away) to get a handle on?



If nothing is on the horizon in the next 6-9 months then I might just roll the dice now and save the extra money by avoiding the potential tariff price increase.


This projector is brand new— there is no planned replacement at this time.

There is, however, a brighter variant of the HT3550 on the horizon that will be called the TK850. We’ve been talking about it in the TK800M thread (as it’s high brightness appeals to users looking for that kind of model). The Tk850 will share the same chassis and lens features (short throw plus shift/zoom) as the HT3550 but it will not have the color performance or the HT3550’s advanced hometheater features. That’s about all I can say at this time.

There are plenty of Ht3550 owners who have not experienced any issues with their projectors. The HT3550 is a high value projector that packs in a lot for the price and it’s clear that some of the issues some owners are experiencing are tied to the more advanced features the HT3550 has pioneered at this price. This thread is proof enough that a significant number of HT3550s are not performing as they should but you should not assume that ALL HT3550s have issues. As is the nature of threads like this the complaints tend to drown out the complimentary comments. It’s unfortunate that people have received projectors that are less than 100 and it’s also unfortunate that this has scared off some prospective owners because, at the end of the day, the HT3550 produces an absolutely beautiful picture— arguably the best at it’s price point.

I can assure that BenQ is well aware of this thread and doubly aware of the problems being reported here. I promise you this is not how they want this product to be perceived— especially from a company that has built a reputation for high value, reliable products like the W1070 and HT2050. Time will tell but hopefully we’ll see fewer and fewer issues and more owners being able to just enjoy their projectors.
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post #4470 of 5020 Old 08-27-2019, 09:39 AM
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Originally Posted by sage11x View Post
This projector is brand new— there is no planned replacement at this time.

There is, however, a brighter variant of the HT3550 on the horizon that will be called the TK850. We’ve been talking about it in the TK800M thread (as it’s high brightness appeals to users looking for that kind of model). The Tk850 will share the same chassis and lens features (short throw plus shift/zoom) as the HT3550 but it will not have the color performance or the HT3550’s advanced hometheater features. That’s about all I can say at this time.
Hmmm...well a brighter variant doesn't do much for me in particular since I have a completely light controlled dedicated theater room so I'm sure the HT3550 is plenty bright for my use. I definitely want the improved color performance so I should probably just go with the 3550. I've actually been really lucky with electronics and have never had to send anything in for warranty work *knocks on all the wood in my house* including refurb buys so hopefully my streak continues.

I'm assuming that buying direct from BenQ is the best option so that I get the most current build date or in case I do have some issues? Or does it not really matter where you buy it from? If it doesn't matter then I've got $200 in amazon gift cards that I could use....although if buying direct from BenQ is preferable I can just as easily use those gift cards to build up my UHD bluray collection.
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