Jumping back in here after stepping away for a bit.
With the undeniable nightmare that was my customer service and RMA process via Benq that pretty much soured me on all things HT3550 at the time I thought it be best that I step back and just use the projector without trying to find little niggles and bits that only annoy me if I look for the them and see if I could tester that sourness ... and I’m happy to report I’ve kind of hootenanny into a groove with this projector and for the most part I’m pretty happy with it.
For those who don’t know I had some horrible issues with my first couple of units. The XPR just randomly shutting off, crazy barrel distortion, unacceptable CA, HDMI sync issues, split screen issues, etc ... basically a combination of every issue that has been brought up here plus more. As an early adopter I almost bake these issues into ownership of a new piece of hardware so those issues in and of itself didn’t bother me so much as the horrific the customer service. Long story shorter it took from may until august to get a functioning unit with Benq either ghosting me for weeks on end or stating they sent out a replacement unit when they never actually did until I would contact them about not receiving a unit and copying every contact Benq I could find did I get someone to help.
Anyway, once I received my current unit (an August 2019 model) I understood that being way outside of a return window there was no option other than to ride the projector out and see where I was being unreasonable due to my bad experience but also realize what some of genuine issues with the unit actually are.
As I prefaced this post with I’ve grown to enjoy the projector. It runs relatively issue free (we’ll get to those issues at the end) throws and very nice picture. The 4K implementation still isn’t as “wow” as my initial unit, I honestly believe this is partly exposure and partly this unit, but 4K does look quite nice and the color accuracy for me has been fantastic. Where it has really shined for me has been gaming, more specifically HDR gaming. Running my PS4 at 4K HDR or my PC at 1080p 120hz HDR has been some of the best gaming experiences I’ve ever had. I’m 99.9 percent an offline, non twitch, story based single player story mode kind of guy so the lag, which super slightly detectable when I first started using the projector, for me has been a zero issue. And one of my biggest fears with those unit was linen output, but for a non light controlled room that can get a decent amount of ambient light I have not once felt the need for more lumens.
But this unit still isn’t without it’s issues. Nothing crazy or deal breaker worthy but they exist.
•First is I do lose signal from HDMI every now and then, few and far between but a quick source change fixes this.
•The projector does randomly go into “saving power, reducing lumen mode” randomly when in the middle of watching something. This is separate for the losing HDMI signal issue.
•It’s randomly shut off a handful of times.
If I use smart eco I get crazy banding and the occasional split screen issue. I prefer BC on and a medium iris so it’s not a huge issue for me but it sucks to know that it’s in there, plus I might use those other mode if it wasn’t.
•The change to a green test pattern to hide CA still irks me.
•I get a flicker/sync issue while streaming in 4:4:4 or 4:2:2, I have to drop down to 4:2:0 to remove the flicker (this could be a cable or PGU issue so it might not be the HT3550)
For how poopily my experience with the HT3550 started off I’d have to say it’s made up some ground in my favor. I dig it, it’s a really quirky unit with brilliant pluses but equally frustrating minuses. I will say though, I’ve never been happier to have a 3 year warranty in my life ... pretty sure I’ll be utilizing that sucker a couple of times over those 3 years.
Beer Massif/ve Beers :: U.S. based windbag who won't shut up about beer :: Lord Commander of the Beer Massif Podcast ::youtube.com/massivebeers
BenQ W1070 | 100" Dalite Fixed Screen
Onkyo NR-676 | BIC America: DV64 Towers : DV62CLR-S Center : DV62si Surrounds : V1020 Sub
Intel 2600k at 4.6GHZ w/ Asus GTX1070 | Playstation 4 | Playstation 3