BenQ W2700 / HT3550 Announcement and Owner’s Thread - Page 204 - AVS Forum | Home Theater Discussions And Reviews
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post #6091 of 6252 Old 04-08-2020, 09:05 AM
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4k upscale?

does the 3550 do 4k and 4k upscale? meaning if the device supports 4k it will do straight 4k, if the device doesn't do 4k but 1080p 60 it will upscale it to 4k 60? what the max refresh rate the 3550 does it 1080p and 4k?
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post #6092 of 6252 Old 04-08-2020, 10:07 AM
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Originally Posted by mpls1981 View Post
I watched the Blu-ray of the same movie so I could use an exact comparison and it wasn't as dark and I was able to see more of the image. It was still very dark, but less so than than the 4K version and I know in general, 4K is darker. The screen is a Elite Screens Manual Series 12034 PullDown Projector Screen and per their website it's a MaxWhite 2 material. Thanks
The picture should not be dark on 120" white screen.

4K and 1080p versions should not really be the same, but they should not look bad either. Some grading for 4K is not great. For instance The Hunt for Red October in 4K is much darker then the SDR. It's a creative decision by the studio. Some HDR gradings are just poorly done.

Does the situation improve when changing the lamp to Normal?

Have you set the color space correctly and set the black and white floor?
https://www.avsforum.com/forum/68-di...l#post59448546


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Originally Posted by Jeff Whiteman View Post
does the 3550 do 4k and 4k upscale? meaning if the device supports 4k it will do straight 4k, if the device doesn't do 4k but 1080p 60 it will upscale it to 4k 60? what the max refresh rate the 3550 does it 1080p and 4k?
The projector should upscale lower resolution video to whatever is currently selected. So if you're in normal 4K60Hz mode, an 1080p60Hz source will be upscaled to 4K 60Hz. But not all upscaling is equal.

Up to 4K 60Hz.
Up to 1080p 120Hz.

120Hz is better then 60 because 24p, which is most movies, fits in ~5 times in 120Hz.
If the source is 1080p60Hz, at 120Hz will show each frame twice. There should be a slight reduction in blur.
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post #6093 of 6252 Old 04-08-2020, 11:57 AM
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Quote:
Originally Posted by Jeff Whiteman View Post
does the 3550 do 4k and 4k upscale? meaning if the device supports 4k it will do straight 4k, if the device doesn't do 4k but 1080p 60 it will upscale it to 4k 60? what the max refresh rate the 3550 does it 1080p and 4k?
The projector will upscale when in 4K mode, but best results are when the upscaling is done by the source device. Here's some examples of a DVD upscaled to 4K by a 4K BD player:

https://www.avsforum.com/forum/68-di...l#post58387974
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post #6094 of 6252 Old 04-09-2020, 02:25 AM
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Originally Posted by DunMunro View Post
Quote:
Originally Posted by Jeff Whiteman View Post
does the 3550 do 4k and 4k upscale? meaning if the device supports 4k it will do straight 4k, if the device doesn't do 4k but 1080p 60 it will upscale it to 4k 60? what the max refresh rate the 3550 does it 1080p and 4k?
The projector will upscale when in 4K mode, but best results are when the upscaling is done by the source device. Here's some examples of a DVD upscaled to 4K by a 4K BD player:

https://www.avsforum.com/forum/68-di...l#post58387974
Are you sure?
For exemple a 1080p source. With Kodi on Shield 2015 (no 2019 with the new IA upscale which sounds good and better than the VP upscale) do you let it do the upscale ? Or let the VP ?
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post #6095 of 6252 Old 04-09-2020, 11:43 AM
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Originally Posted by DunMunro View Post
The projector will upscale when in 4K mode, but best results are when the upscaling is done by the source device. Here's some examples of a DVD upscaled to 4K by a 4K BD player:

https://www.avsforum.com/forum/68-di...l#post58387974

I haven’t tested this extensively but I would say this is highly dependent on your equipment.

For example, the difference between my Sony X800 and BenQ Ht3550 upscaling 1080p content is so darn close it’s very difficult to tell the difference. If I had to pick I’d say the BenQ does a better job simply because the Sony seems to have more aggressive noise reduction which can make some 1080p content look a hair softer than it does through the BenQ. But this is difficult to see at the best of times and is all personal Preference anyway. Plus, the Sony does have more picture controls buried in it’s menu someplace so it might be something you can tweak out I’m not sure. The one big advantage of having your source upscale is you avoid the projector having to switch modes every few minutes say when going from a menu to the actual content. Most of these 4K modes have a small delay when switching between resolutions.
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post #6096 of 6252 Old 04-09-2020, 11:59 AM
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Quote:
Originally Posted by sage11x View Post
I haven’t tested this extensively but I would say this is highly dependent on your equipment.

For example, the difference between my Sony X800 and BenQ Ht3550 upscaling 1080p content is so darn close it’s very difficult to tell the difference. If I had to pick I’d say the BenQ does a better job simply because the Sony seems to have more aggressive noise reduction which can make some 1080p content look a hair softer than it does through the BenQ. But this is difficult to see at the best of times and is all personal Preference anyway. Plus, the Sony does have more picture controls buried in it’s menu someplace so it might be something you can tweak out I’m not sure. The one big advantage of having your source upscale is you avoid the projector having to switch modes every few minutes say when going from a menu to the actual content. Most of these 4K modes have a small delay when switching between resolutions.
Honestly, I haven't tested it extensively either but subjectively upscaled 4K from my HTPC or 4K BD players looks a bit better on my projector than if I send it the non-upscaled signal. Typically the source device, if capable of 4K upscaling, probably has a better on-board image processing engine, than that in the projector.
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Last edited by DunMunro; 04-09-2020 at 12:27 PM.
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post #6097 of 6252 Old 04-09-2020, 02:11 PM
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Why is it on my Xbox one X it says it supports 4K and HDR. But when I try to set to 4k it fails. Also when I play 4k content it switches to 4k and hdr10. In the main screen it does not. I have the TX-RZ920 which support Dolby Vision but Xbox says it does not.

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post #6098 of 6252 Old 04-10-2020, 10:49 AM
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Is anyone using the new Shield TV 2019 with this projector? I currently have the 2017 model and wondering if there's any significant advantage to using the newer model with this projector. I understand the value proposition of the Shield, but more curious how much improvement people are seeing with the Benq HT3550.
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post #6099 of 6252 Old 04-10-2020, 10:59 AM
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Quote:
Originally Posted by bori View Post
Why is it on my Xbox one X it says it supports 4K and HDR. But when I try to set to 4k it fails. Also when I play 4k content it switches to 4k and hdr10. In the main screen it does not. I have the TX-RZ920 which support Dolby Vision but Xbox says it does not.

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How long is your HDMI cable?
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post #6100 of 6252 Old 04-10-2020, 02:50 PM
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Got a new HDMI cable. This one but still no HDR vision but now I am able to change the Xbox to 4k.

https://www.amazon.com/gp/aw/d/B07RP...b_b_asin_image

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post #6101 of 6252 Old 04-11-2020, 11:40 AM
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Originally Posted by bori View Post
Got a new HDMI cable. This one but still no HDR vision but now I am able to change the Xbox to 4k.

https://www.amazon.com/gp/aw/d/B07RP...b_b_asin_image

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No projectors support Dolby Vision. Conversely, Dolby vision doesn’t support any consumer projectors.
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Originally Posted by desol007 View Post
The first one I bought from Amazon it buzzed. The second one I got factory refurbished by Benq from Benq no issues so far.
desol007, how is your refurb unit performing? Is it still quiet?
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post #6103 of 6252 Old 04-11-2020, 06:51 PM
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No projectors support Dolby Vision. Conversely, Dolby vision doesn’t support any consumer projectors.
Thanks. That solves it.

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Could someone please give me some inputs on how to get this projector to work best with an HTPC using madVR? My goal is to use madVR for HDR to SDR tone mapping but still retains the wide color gamut capability of the BenQ (10-bit). Some settings are as follow.

Level: 0-255
Color Depth: 10-bit
HDR: tone map HDR using pixel shaders
Target NITs: 150

GPU: nVidia Geforce 1070
Refresh Rate: 23Hz (99% of my movies are 23.976fps)
Color Depth: 12-bit (strangely I don't see an option for 10 bpc. Only 8bpc and 12 bpc are available)

On the BenQ HT3550, what should I do?
WCG: On?
Dynamic Iris: Off
Picture Mode: D. Cinema

Anything else I missed?

Also, because the video coming out of madVR is not HDR (it's already tone-mapped to SDR), do I lose the 10-bit wide color gamut? (I read somewhere that if the BenQ doesn't see HDR, it won't use the full 10-bit color space).

Thanks in advance.

Last edited by EdenResident; 04-11-2020 at 09:09 PM.
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post #6105 of 6252 Old 04-12-2020, 11:11 AM
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My fans have started to make a rattling noise.....does anyone know what this is? Only happens intermittently and appears to be when the fans speed up and it's really annoying.....
Interestingly...i have switched to normal mode and the rattling noise had gone. It's only economic mode where this issue occurs
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post #6106 of 6252 Old 04-12-2020, 07:16 PM
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desol007, how is your refurb unit performing? Is it still quiet?
It is working well could not be more happy! If only it had lens memory it would be perfect
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Rock solid unit here still. This projector is awesome
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post #6108 of 6252 Old 04-12-2020, 09:45 PM
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@sage11x

I think I figured out my iris pumping issue. It seems as though the PJ is defaulting to the "High" setting upon start-up for Dynamic Iris even though I have it set to "Low". Reason is because if I turn on my PJ, turn off DI and then subsequently set it back to "Low", the pumping goes away. If I then go to "High" the iris becomes very active just as it did before I switched it to "off" then to "low". I performed a factory reset a few weeks ago but that didn't solve the issue. Do you think this is something that Benq would be able to resolve via a firmware update?
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post #6109 of 6252 Old 04-13-2020, 10:02 AM
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@sage11x

I think I figured out my iris pumping issue. It seems as though the PJ is defaulting to the "High" setting upon start-up for Dynamic Iris even though I have it set to "Low". Reason is because if I turn on my PJ, turn off DI and then subsequently set it back to "Low", the pumping goes away. If I then go to "High" the iris becomes very active just as it did before I switched it to "off" then to "low". I performed a factory reset a few weeks ago but that didn't solve the issue. Do you think this is something that Benq would be able to resolve via a firmware update?

I’d actually contact benQ on this. I don’t remember anyone else having this specific issue with the projector not saving their iris selection. Are you sure you’re not going between multiple picture settings? Because the benQ remembers you iris selection independently for each picture mode (a GOOD thing).
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It is working well could not be more happy! If only it had lens memory it would be perfect
Thanks, How long were you without the projector when you did an RMA?
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Thanks, How long were you without the projector when you did an RMA?
I bought my original one from Amazon, it was crap. Sent it back and got a factory refurb from Benq site. Took about a week
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Originally Posted by DunMunro View Post
From this forum, it seems that a call to BenQ will result in a replacement unit being sent out, ASAP.

Based on forum feedback, the split screen issue is resulted from the synchronization of 4K resolution and should be improved significantly with the latest firmware upgrade done by BenQ, please call or email them for a fast resolution.


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I bought my original one from Amazon, it was crap. Sent it back and got a factory refurb from Benq site. Took about a week

Considering the Covid-19 situation now, the RMA process can be longer. All brands suffer from this virus outbreak....


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post #6114 of 6252 Old 04-15-2020, 09:26 AM
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Firmware Updates

Hello all. I've owned the HT3550 for a year now and have been very happy with it. Early on, I installed the first firmware update released last summer (I guess that would be version 2?). It was a bit nerve racking to install because I never received a "successful update" notification when the update completed. However upon restart, the new firmware version showed up in the menu so I presume it was successful. That was the only firmware update I have applied. It seems there have been about 3 more firmware updates since then.



Would I be well served to install the current firmware update even though I am quite happy with my projector's performance with the outdated firmware 2? Is there any video link to show this process? Firmware updates make me quite nervous.
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post #6115 of 6252 Old 04-15-2020, 10:24 AM
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Originally Posted by sage11x View Post
I’d actually contact benQ on this. I don’t remember anyone else having this specific issue with the projector not saving their iris selection. Are you sure you’re not going between multiple picture settings? Because the benQ remembers you iris selection independently for each picture mode (a GOOD thing).
@sage11x

Positive. I'm using a 4K APTV. So it automatically defaults to HDR10. When I fire up a movie, etc, I check to see what level the DI is set to. It says "low" but doesn't behave so unless I turn it off and then turn it back to low. I figured I'd have to contact Benq, just wanted to get your thoughts on it. Thanks.
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post #6116 of 6252 Old 04-15-2020, 10:27 AM
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Originally Posted by Buddy C View Post
Hello all. I've owned the HT3550 for a year now and have been very happy with it. Early on, I installed the first firmware update released last summer (I guess that would be version 2?). It was a bit nerve racking to install because I never received a "successful update" notification when the update completed. However upon restart, the new firmware version showed up in the menu so I presume it was successful. That was the only firmware update I have applied. It seems there have been about 3 more firmware updates since then.



Would I be well served to install the current firmware update even though I am quite happy with my projector's performance with the outdated firmware 2? Is there any video link to show this process? Firmware updates make me quite nervous.
If it ain't broke, don't fix it goes the old adage. Now if you do feel like updating, here is an official instruction video from Benq:

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Hi,

I bought this projector last year when it was realeased and I had a terrible chromatic aberration, specially while watching movies with subtitles. The other main problem was a focus problem, the center of the picture was focused but the rest of the screen was out of focus.

I was waiting for another projector to arrive before updating my BENQ W1070 but now with the isolation I was thinking if those issues are solved in the latest units. Does anyone know if those issues are present only in the first units?

I have attached a picture I took to show the chromatic aberration.

Please, let me know.

Thanks.
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post #6118 of 6252 Old 04-16-2020, 11:01 PM
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Originally Posted by Jorge Pérez Ruiz View Post
Hi,

I bought this projector last year when it was realeased and I had a terrible chromatic aberration, specially while watching movies with subtitles. The other main problem was a focus problem, the center of the picture was focused but the rest of the screen was out of focus.

I was waiting for another projector to arrive before updating my BENQ W1070 but now with the isolation I was thinking if those issues are solved in the latest units. Does anyone know if those issues are present only in the first units?

I have attached a picture I took to show the chromatic aberration.

Please, let me know.

Thanks.
You'll never escape having chromatic aberration. That's just the nature of lenses. With regards to severe CA or out of focus spots, I'd say that getting a replacement at this point is worth it. Keep in mind that Benq does not send out a brand new replacement. They send out a refurb and it can be a matter of a lottery draw to get one with a newer production date. I'd ask for a one-time courtesy of having them send you a BNIB unit like they did for me and mention the additional hassle you'll have to deal with if you get a bad refurb due to the shutdown.
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post #6119 of 6252 Old 04-17-2020, 05:28 PM
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Hi All

Anyone might know why when I change my Nvidia Shield to 1080 from 4k (so I can watch 3D) the projector can’t find the stream. I know it’s there because I can send it to my Kuro Plasma. Have to go through rebooting hoops for some reason.
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post #6120 of 6252 Old 04-18-2020, 01:42 AM
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Hi All



Anyone might know why when I change my Nvidia Shield to 1080 from 4k (so I can watch 3D) the projector can’t find the stream. I know it’s there because I can send it to my Kuro Plasma. Have to go through rebooting hoops for some reason.
Same on my unit. For allowed 1080p content, I have to go in HDMI setting of projector and change HDMI 1 or 2, upgrade to normal.
After this, i can watch 1080p content and allowed 3D side by side manually.
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