BenQ W2700 / HT3550 Announcement and Owner’s Thread - Page 55 - AVS Forum | Home Theater Discussions And Reviews
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post #1621 of 4420 Old 03-13-2019, 12:42 PM
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Originally Posted by scottyroo View Post
Quote:
Originally Posted by andy4theherd View Post
Was it ever confirmed if the Xbox One X has the same 4k disc playback issues that were noted in the review as the S? There are several trade in deals right now so I could swap my S for an X at less than the price of a standalone 4k player.




Funny. I literally just swapped my S at the Microsoft store 15 minutes ago for an X with the promo they are doing. I’ll test.


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post #1622 of 4420 Old 03-13-2019, 12:47 PM
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I ordered from Benq direct last night. Paid for priority overnight thanks to the hype and reviews in this thread. I was not charged tax (KY) for anyone else looking to save ~$100. I will be replacing an Epson Powerlite Home Cinema 1080. Looking forward to a significant upgrade.
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post #1623 of 4420 Old 03-13-2019, 12:56 PM
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Originally Posted by marinereef View Post
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Originally Posted by andy4theherd View Post
Was it ever confirmed if the Xbox One X has the same 4k disc playback issues that were noted in the review as the S? There are several trade in deals right now so I could swap my S for an X at less than the price of a standalone 4k player.
do you have a link for the trade in offers? thanks
The best one seems to be at Microsoft stores.

https://slickdeals.net/share/android_app/t/12911197
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post #1624 of 4420 Old 03-13-2019, 01:07 PM
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Originally Posted by andy4theherd View Post
Was it ever confirmed if the Xbox One X has the same 4k disc playback issues that were noted in the review as the S? There are several trade in deals right now so I could swap my S for an X at less than the price of a standalone 4k player.
They both had the same color and black level problem but both have long been since corrected by Microsoft.

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post #1625 of 4420 Old 03-13-2019, 01:24 PM
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Benqdirect.com just shows out of stock now. Guess those of us not in on an earlier pre order may have some wait haha
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post #1626 of 4420 Old 03-13-2019, 02:08 PM
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Originally Posted by Troy LaMont View Post
They both had the same color and black level problem but both have long been since corrected by Microsoft.


I’ve know about the black level fix. Do we have confirmation of the color decoding fix? I.e. do we have anyone who can verify with test patterns proving the color decoding works properly? Do you have an X and could you test this? You’ll need a basic set of chroma test patterns.

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post #1627 of 4420 Old 03-13-2019, 02:57 PM
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Originally Posted by Teremei View Post
Cool thanks I will keep an eye out for your report.

Patience isn't my virtue so I emailed BenQ Support and received the following response.


"Yes, this is a universal mount that will work with the HT3550."


So if they are correct then we are good to go on the BenQ CM00G3 Universal Ceiling Mount!

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post #1628 of 4420 Old 03-13-2019, 03:00 PM
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Originally Posted by Troy LaMont View Post
That was fixed a long while ago, should have been a part of system update 1804.180305-1900 that came out like last spring. Also fixed the low black levels back in 2017 as well.
@sage11x , posted the answer a few pages back. If you search that system update it states:
Quote:
Display

We have resolved issues with RGB colors when displaying in 4K HDR mode when playing a UHD disc.
But point me to some test patterns and I'll report back...just to be sure.

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post #1629 of 4420 Old 03-13-2019, 03:59 PM
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Eh... Microsoft has claimed to have fixed this issue before. When they added the YCbCr menu selection they said that was the fix and the damn thing still converted to RGB and then back again. So I’m not sure I’m going to take their word for it.

Don’t get me wrong, I hope they fixed it. You say spring update? That would mean it was only broken for 2 years.

I’m on the road but I’ve linked a couple of free test patterns here on AVS.

https://www.avsforum.com/forum/139-d...2943380?page=1

https://www.avsforum.com/forum/139-d...2463698?page=1


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post #1630 of 4420 Old 03-13-2019, 04:02 PM
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This product seems like such a natural upgrade for existing HT2050 users..
.. but ..

I do wonder if the decrease in lumens would be noticeable?


Fiddling around with the calculator on projectorcentral.com, if I just do a straight swap and slot this right into my existing mount for the HT2050, I go from 35 FtL to 29 FtL.


Also I use the ‘zoom method’ for widescreen content (since I have an actual wide screen). In that configuration my peak brightness would drop from 22 to around or possibly below 20 FtL.


I mean, I do value HDR in principle. Wide color gamut also could matter to me.
But I don't especially care about 4K.
And I very definitely *do* care about 3D.

[ Edit : I should add here that just upgrading my display device to 4K/HDR doesn’t get me much at the moment because I’m feeding it with devices that are not capable of these things.. which will probably lead to another whole round of upgrades I’m not in a hurry to do just yet ]


For wide aspect 3D movies, I'm already finding the 2050 right at the limit of acceptable brightness. (How much light roughly does one lose with 3D again? 50% minimum by definition, I realize, but is it even more in practice? Going below 10 FtL would seem awfully dim..)


Also if this thing runs its color wheel at 120Hz for 3D (as indicated in some promotional material posted previously in this thread) but is incapable of subframes in multiples other than 4 then I'm guessing I won't get native 24fps motion portrayal in 3D anymore either.


Then again this is the Hot New Thing and I am going to hate sitting on the sidelines.


So I'm torn.


Special shout out to Sage: we are all indebted to you for your incredible devotion to researching this segment of the projector market and your generosity in sharing your timely findings. So count me among those eagerly awaiting that head to head comparison with the HT2050/HT2050A you've been working on. Hopefully you can offer an opinion on whether you missed having a brighter image, or for that matter if you even could *detect* a change in brightness in real world viewing. Thanks in advance.
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post #1631 of 4420 Old 03-13-2019, 04:24 PM
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Originally Posted by scottyroo View Post
Google Xbox trade in. Microsoft’s guaranteed $75 one plus $60 game is the best one.
thanks, i also found gamestop has this,
GET $175 TOWARD THE PURCHASE OF A XBOX ONE X WHEN YOU TRADE A XBOX ONE S
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post #1632 of 4420 Old 03-13-2019, 04:27 PM
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The best one seems to be at Microsoft stores.

https://slickdeals.net/share/android_app/t/12911197
nice, thank you
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post #1633 of 4420 Old 03-13-2019, 04:41 PM
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Not sure if it was being discontinued or not but is the $75 reward for a valid review still applicable for when this projector goes on sale. As I will time my buying for the best price. If I wait for Easter I’ll use giant eagle or shop n save double fuel perks to save an extra $90 since it’s pretty soon total of $180+ in free gas. Or if the $75 is only valid if bought during March then I’ll just buy it now and pay the extra $15.
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post #1634 of 4420 Old 03-13-2019, 05:02 PM
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Ok. I'm literally fuming over here and I'm about to go f**king crazy. Got an email from FedEx that Benq is requesting my projector be returned AGAIN.
FedEx can't do anything, Benq and B&H are closed. I took off work for this and I am just about ready to lose my marbles

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post #1635 of 4420 Old 03-13-2019, 05:02 PM
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Double posted for some reason. Sent emails to Benq and B&H. This is bullcrap
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Last edited by subacabra; 03-13-2019 at 05:31 PM.
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post #1636 of 4420 Old 03-13-2019, 05:45 PM
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Quote:
Originally Posted by neotide View Post
Patience isn't my virtue so I emailed BenQ Support and received the following response.


"Yes, this is a universal mount that will work with the HT3550."


So if they are correct then we are good to go on the BenQ CM00G3 Universal Ceiling Mount!
You and me alike. I also called benqdirect today and they said that's the mount they sell and it should work. Now I just have to have the patience to get some real 3050 comparisons and impressions. (video comparisons would be the best lol).
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post #1637 of 4420 Old 03-13-2019, 05:58 PM
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Double posted for some reason. Sent emails to Benq and B&H. This is bullcrap

hate to hear and see this... hopefully a mistake. looking forward to your impressions.
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post #1638 of 4420 Old 03-13-2019, 06:42 PM
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Thank you for the response! Yes, the room will have dark ceiling/walls, but I haven't thought about additional measures. My wife and I share similar issues with motion sickness when sitting too close to the screen in movie theaters, and this issue is compounded when sitting in a much smaller home theater. To remedy this we have found the 12-13 foot range is just the right distance for us. This also leaves us a generous 8 foot riser behind for the second row seating. I was hoping for the 135 inch screen but am thinking you are probably right in that we should stick with the 120 inch for optimal viewing.
What most recommend here is that you pick out your PJ that you know will work for the size(s) you want. Even before you mount it to the ceiling, you can sit it on a table or boxes, upright, and shine it on the Blank wall to get a feel for what size you and your wife are comfortable with. If at 12-13' back, you like the 135 inch screen, there you go. Like you, too close makes me a little motion sick. But more than that, I don't like having to turn my head, side to side, to see the full screen. Thing with 4K, is that you can sit closer due to the Resolution without seeing the pixels relative to a 1080p image. However, that won't help with motion sickness or moving your head side to side.
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post #1639 of 4420 Old 03-13-2019, 06:47 PM
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Originally Posted by subacabra View Post
Double posted for some reason. Sent emails to Benq and B&H. This is bullcrap
I would be livid. I'd be tempted to call B&H and tell them you are pulling your order unless they give you a huge discount. Figure out what you make an hour at work, tell them you already scheduled the day vacation and cannot undo it. Argue that they give you at least that much off the Projector. If not, kindly let them know you will be going with another company who has their act together and will discuss in full detail their communication with the AVS Forum so hundreds will shy from that company. However, if they do good by you, and discount it, you can share what good Customer Service they have and how they went out of their way to make this right for you based on their mistakes and that you'll recommend others to shop at B&H. Just me...I don't take bullcrap from companies.
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post #1640 of 4420 Old 03-13-2019, 06:58 PM - Thread Starter
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Ok. I'm literally fuming over here and I'm about to go f**king crazy. Got an email from FedEx that Benq is requesting my projector be returned AGAIN.
FedEx can't do anything, Benq and B&H are closed. I took off work for this and I am just about ready to lose my marbles


I PMd you
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I had a similar experience with a Dell computer once. Became livid, sent emails, made a fuss...then time allowed me to cool off and gain perspective. I felt foolish.
It's a projector people, not a donor heart.
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post #1642 of 4420 Old 03-13-2019, 07:37 PM
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Hi all. Many thanks to @scottyroo and @BrandonH who filled me in on what happened. It is of no fault of B&H rather a batch of projectors not meeting calibration specs.
They will ship me a corrected unit next week so the wait begins once again. Third times the charm right!
I've cooled down a lot and really appreciate
the help I've gotten literally within a couple hours.
Thanks guys!
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post #1643 of 4420 Old 03-13-2019, 07:40 PM
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Mine is in the house and set up and I think I've got the explanation for Subacabra getting hung out to dry a second time. Late this afternoon I got a call from Benq asking if mine had been delivered. I told them it had and he said there was a problem with the color calibration of the very first batch of units and they'd be receiving corrected stock next week. They will be sending me one of these and I'll be sending this one back when I receive that one. They probably grabbed Subacabra's projector mid shipment because of this.

On to first impressions, it's much bigger and heavier than my HT1075 which is not bad, just different. The noise level is about the same. I don't see any problem with the calibration on the colors like they mentioned on the phone. However, right now I'm not a fan of the dynamic Iris action. It seems to create flickering on some scenes that goes away if I turn that off. I hope the second unit I get is less noticable otherwise I may turn it off which is a shame. That's about it so far, I haven't had much time to check it out tonight.

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post #1644 of 4420 Old 03-13-2019, 08:00 PM
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Quote:
Originally Posted by subacabra View Post
Hi all. Many thanks to @scottyroo and @BrandonH who filled me in on what happened. It is of no fault of B&H rather a batch of projectors not meeting calibration specs.
They will ship me a corrected unit next week so the wait begins once again. Third times the charm right!
I've cooled down a lot and really appreciate
the help I've gotten literally within a couple hours.
Thanks guys!
Still a major flub up and they've charged your card. I'd still demand money off. Two times. Ridiculous no matter the reason.
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post #1645 of 4420 Old 03-13-2019, 08:03 PM
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Originally Posted by BrandonH View Post
Mine is in the house and set up and I think I've got the explanation for Subacabra getting hung out to dry a second time. Late this afternoon I got a call from Benq asking if mine had been delivered. I told them it had and he said there was a problem with the color calibration of the very first batch of units and they'd be receiving corrected stock next week. They will be sending me one of these and I'll be sending this one back when I receive that one. They probably grabbed Subacabra's projector mid shipment because of this.

On to first impressions, it's much bigger and heavier than my HT1075 which is not bad, just different. The noise level is about the same. I don't see any problem with the calibration on the colors like they mentioned on the phone. However, right now I'm not a fan of the dynamic Iris action. It seems to create flickering on some scenes that goes away if I turn that off. I hope the second unit I get is less noticable otherwise I may turn it off which is a shame. That's about it so far, I haven't had much time to check it out tonight.

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Thanks for that info. I hope the Dynamic Iris just has an issue on this one, and will be OK on your next. If not, then that sort of blows a lot of the positives on this projector as the Dynamic Iris is what's been touted as so great on such an inexpensive PJ and the only reason the Contrast and Blacks will come close to matching a 1080p that is half the price. I don't recall Scotty or sage having this experience, so hoping this was a flaw in the one you have now and all will be good with the next one.
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post #1646 of 4420 Old 03-13-2019, 08:24 PM
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Originally Posted by BrandonH View Post
Mine is in the house and set up and I think I've got the explanation for Subacabra getting hung out to dry a second time. Late this afternoon I got a call from Benq asking if mine had been delivered. I told them it had and he said there was a problem with the color calibration of the very first batch of units and they'd be receiving corrected stock next week. They will be sending me one of these and I'll be sending this one back when I receive that one. They probably grabbed Subacabra's projector mid shipment because of this.

On to first impressions, it's much bigger and heavier than my HT1075 which is not bad, just different. The noise level is about the same. I don't see any problem with the calibration on the colors like they mentioned on the phone. However, right now I'm not a fan of the dynamic Iris action. It seems to create flickering on some scenes that goes away if I turn that off. I hope the second unit I get is less noticable otherwise I may turn it off which is a shame. That's about it so far, I haven't had much time to check it out tonight.

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If you can get into the service manual you can adjust how the dynamic Iris works. I have done this with my W6000. The flickering probably is just the iris clamping down, they must have it set aggressive. You can adjust it so it's not so noticeable when it engages on certain scenes.

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post #1647 of 4420 Old 03-13-2019, 08:31 PM
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I'd like to get Sage's opinion on that to get more details on what he saw, he did mention in his review after getting his back noticing the iris on bright scenes in sitcoms and cartoons but not that often. He didn't explicitly say it was flickering though like I saw. I was watching The Good Place and Brooklyn Nine Nine on Netflix and Hulu. The Good Place in particular exhibited it very noticably. Both if those are in SDR, I don't think I noticed it on HDR material, but I had minimal time to play with it. I got delayed because I had to cut one of the arms on my mount shorter otherwise the arms were hitting each other no matter how I arranged them.

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post #1648 of 4420 Old 03-13-2019, 09:00 PM
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Originally Posted by BrandonH View Post
Mine is in the house and set up and I think I've got the explanation for Subacabra getting hung out to dry a second time. Late this afternoon I got a call from Benq asking if mine had been delivered. I told them it had and he said there was a problem with the color calibration of the very first batch of units and they'd be receiving corrected stock next week. They will be sending me one of these and I'll be sending this one back when I receive that one. They probably grabbed Subacabra's projector mid shipment because of this.

On to first impressions, it's much bigger and heavier than my HT1075 which is not bad, just different. The noise level is about the same. I don't see any problem with the calibration on the colors like they mentioned on the phone. However, right now I'm not a fan of the dynamic Iris action. It seems to create flickering on some scenes that goes away if I turn that off. I hope the second unit I get is less noticable otherwise I may turn it off which is a shame. That's about it so far, I haven't had much time to check it out tonight.

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post #1649 of 4420 Old 03-13-2019, 09:04 PM
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Originally Posted by DavidK442 View Post
I had a similar experience with a Dell computer once. Became livid, sent emails, made a fuss...then time allowed me to cool off and gain perspective. I felt foolish.

It's a projector people, not a donor heart.


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post #1650 of 4420 Old 03-13-2019, 09:18 PM
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Originally Posted by BrandonH View Post
I'd like to get Sage's opinion on that to get more details on what he saw, he did mention in his review after getting his back noticing the iris on bright scenes in sitcoms and cartoons but not that often. He didn't explicitly say it was flickering though like I saw. I was watching The Good Place and Brooklyn Nine Nine on Netflix and Hulu. The Good Place in particular exhibited it very noticably. Both if those are in SDR, I don't think I noticed it on HDR material, but I had minimal time to play with it. I got delayed because I had to cut one of the arms on my mount shorter otherwise the arms were hitting each other no matter how I arranged them.

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That was the behavior I saw before the update. I call that pumping but I suppose you could refer to it as flicker as the iris is really quick in this unit. But I found this specific behavior to be a bit odd as the scene didn’t seem to really demand aggressive intervention from the iris.

The rework that my sample received seems to have solved the issue. I’ve been putting as much content through as I can and I felt satisfied enough over the weekend that I updated my review accordingly. It even passed my torture test which was the episode of Punisher S2 where Frank escapes from the hospital and there are strobes flashing in the background. Before the rework the iris really struggled with that scene. Now, it’s solid.

I really hope this isn’t the case but it’s possible that your unit is not updated with the same firmware revision. As far as I know, you’re the only one on the forum to have received a unit. I wasn’t expecting to see these in the wild this soon. I’ll reach out to my contact and see what they say.

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