BenQ W5700 / HT5550 4K 100% DCI-P3 Projector Announcement and Owner’s Thread - Page 30 - AVS Forum | Home Theater Discussions And Reviews
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post #871 of 1067 Old 07-14-2019, 04:48 PM
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Quote:
Originally Posted by ac388 View Post
Is this the same sound people are complaining about DI ???
There is the regular sound of the filter moving into position when D. Cinema is selected and or HDR content is being displayed. Once in position it is quiet. Then there is the DI issue people are talking about. That sounds like this:

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post #872 of 1067 Old 07-14-2019, 07:04 PM
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Thanks for your input. I have watched n listened to that video before. Mine is not as noisy nor as long , maybe my unit is less than 10 hours old. Also, my cranking noise comes on when I switched from HDR files to HDR files. I have not even played any SDR files yet.

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Originally Posted by Dferguso View Post
There is the regular sound of the filter moving into position when D. Cinema is selected and or HDR content is being displayed. Once in position it is quiet. Then there is the DI issue people are talking about. That sounds like this: https://youtu.be/-5SujUfktAE

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post #873 of 1067 Old 07-16-2019, 06:04 AM
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Another nice review for W5700 ...


https://www.trustedreviews.com/reviews/benq-w5700
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post #874 of 1067 Old 07-17-2019, 01:04 PM
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BenQ W5700 / HT5550 4K 100% DCI-P3 Projector Announcement and Owner’s Thread

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Originally Posted by Splityew View Post
Thanks Sage

I had a look at Bestbuy.ca for fun and they are already selling the HT3550 through a third party which is a well-known HT specialist. Probably be the same for the HT5550


My contact just informed me that for Canadien shoppers the HT5550 is now available on Best Buy Canada’s website and that stock is enroute!
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post #875 of 1067 Old 07-17-2019, 01:07 PM
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Originally Posted by Dferguso View Post
Sage,

Do you know if Benq will reach out to owners proactively or should Technical Support be contacted to arrange shipping?


Sorry I just now saw your post. If you want me to see something but don’t want to DM me then place an @ symbol and then my full handle and I’ll get notification of a mention.

No, you’ll need to reach out to BenQ as not every unit is affected. If you have issues with a grinding iris or incessant DI pumping even after the update then you should contact benQ about having it serviced.

What to do if you find yourself stuck with no hope of rescue:
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post #876 of 1067 Old 07-17-2019, 04:54 PM
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@sage11x . I have my HT5550 up and running now and was wondering where to get the firmware update, and if it is going to produce an actual visual performance increase?
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post #877 of 1067 Old 07-18-2019, 03:37 AM
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@sage11x . I am using a Panasonic ub820 with my newly bought W5700. 2 days ago , I was watching some HLG files from YouTube n the 5700 confirms so. However, today I go back to watch the same HLG files from YouTube, it’s not happening, n only Rec 709 in its place. Any idea why ? I didn’t change any cables nor connection sequence.

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post #878 of 1067 Old 07-18-2019, 05:57 AM
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Quote:
Originally Posted by Jrunr View Post
@sage11x . I have my HT5550 up and running now and was wondering where to get the firmware update, and if it is going to produce an actual visual performance increase?


It should be available soon on the US site.

As for performance improvements, I would say so. Just the ability to select your iris level is a big improvement in my book.

What to do if you find yourself stuck with no hope of rescue:
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post #879 of 1067 Old 07-18-2019, 05:59 AM
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Quote:
Originally Posted by ac388 View Post
@sage11x . I am using a Panasonic ub820 with my newly bought W5700. 2 days ago , I was watching some HLG files from YouTube n the 5700 confirms so. However, today I go back to watch the same HLG files from YouTube, it’s not happening, n only Rec 709 in its place. Any idea why ? I didn’t change any cables nor connection sequence.


I’m sorry I don’t have an HT5550 to test this. If I had to guess I’d say it might have something to do with YouTube (the service is notoriously inconsistent when it comes to streaming quality). Try downloading some files to a USB key and try that as a control group.

What to do if you find yourself stuck with no hope of rescue:
Consider yourself lucky that life has been good to you so far. Alternatively, if life hasn't been good to you so far, which given your present circumstances seems to be more likely, consider yourself lucky that it won't be troubling you much longer...

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post #880 of 1067 Old 07-18-2019, 06:15 AM
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Quote:
Originally Posted by sage11x View Post
It should be available soon on the US site.

As for performance improvements, I would say so. Just the ability to select your iris level is a big improvement in my book.
Is it the same firmware as the Australian one that was posted in this thread a week or so back?
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post #881 of 1067 Old 07-18-2019, 06:40 AM
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You are probably right on the inconsistency of YouTube streaming that causes it. Since for all those downloaded files, they all played perfectly. Except sometimes it mixed up the RGB colour range when I set the HDMI Range to Auto. Does that happen to HT3550 sometimes? Thanks for your input.

Quote:
Originally Posted by sage11x View Post
I’m sorry I don’t have an HT5550 to test this. If I had to guess I’d say it might have something to do with YouTube (the service is notoriously inconsistent when it comes to streaming quality). Try downloading some files to a USB key and try that as a control group.

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post #882 of 1067 Old 07-18-2019, 10:53 AM
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Originally Posted by ac388 View Post
You are probably right on the inconsistency of YouTube streaming that causes it. Since for all those downloaded files, they all played perfectly. Except sometimes it mixed up the RGB colour range when I set the HDMI Range to Auto. Does that happen to HT3550 sometimes? Thanks for your input.


I haven’t experienced that on the Ht3550 but to be completely honest I don’t use the projector for YouTube very often. I think the last time I used YouTube on the projector was to stream the Democratic debate. 90% of the time it’s disc or Netflix.

I did experience something similar on my PS4– on not just the HT3550 but a couple other projectors as well as various flat screens I own. I now set HDMI range manually whenever it’s an option.

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post #883 of 1067 Old 07-18-2019, 10:53 AM
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Originally Posted by diablo900t View Post
Is it the same firmware as the Australian one that was posted in this thread a week or so back?


I’ll ask.

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post #884 of 1067 Old 07-18-2019, 11:48 AM
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@sage11x Are there any advantages ordering directly from BenQ?


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post #885 of 1067 Old 07-18-2019, 12:48 PM
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BenQ W5700 / HT5550 4K 100% DCI-P3 Projector Announcement and Owner’s Thread

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Originally Posted by tripkip View Post
@sage11x Are there any advantages ordering directly from BenQ?


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There aren’t any disadvantages. But BenQ is, to the best of my knowledge, one of only two places you can purchase in the states.

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post #886 of 1067 Old 07-18-2019, 01:39 PM
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About a year ago I purchased my 1st projector, Optoma UHD 51A and a 135" 1.2 grade CineGrey 3D screen from Elite Screens and have been thinking about upgrading to this BenQ HT5550 model, but was not sure how much of an upgrade it would be from the Optoma model. I do use this in my living room, but I have curtains up and am able to get almost full darkness with those fully closed even during daytime. I have been enjoying the projector and screen (wanted a bigger screen, 4K and ability to watch in 3D after using a Mitsubishi 92" DLP rear projection for years). I have found that the Optoma projector does bright 4K HDR scenes very well (some of the shots in Planet Earth 2 and Blue Planet 2 are amazing) and 3D is great (I watch a lot of 3D movies, probably have over 200 3D blu-rays, so that is very important to me). The main place where I am not pleased with the Optoma projector is watching dark 4K HDR scenes, can be hard to see details and looks washed out (had to increase brightness). Looking through reviews it looks like this BenQ model looks like it should handle dark scenes much better than the Optoma one does, but was not sure how much of an improvement it will be. I know that the Epson and JVC projectors will do better black levels then this BenQ one since they are not DLP, but with all the 3D movies I watch, I think I want to stick with DLP.


So how much of an upgrade should I expect going from Optoma UHD 51a to this BenQ HT5550?
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post #887 of 1067 Old 07-18-2019, 05:58 PM
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@sage11x . While you are asking BenQ on the new Firmware, do u mind to ask on my behalf if it can be applied on units in Hong Kong. Many thanks 🙏🏻


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I’ll ask.

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post #888 of 1067 Old 07-18-2019, 07:58 PM
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Originally Posted by PackFan74 View Post
About a year ago I purchased my 1st projector, Optoma UHD 51A and a 135" 1.2 grade CineGrey 3D screen from Elite Screens and have been thinking about upgrading to this BenQ HT5550 model, but was not sure how much of an upgrade it would be from the Optoma model. I do use this in my living room, but I have curtains up and am able to get almost full darkness with those fully closed even during daytime. I have been enjoying the projector and screen (wanted a bigger screen, 4K and ability to watch in 3D after using a Mitsubishi 92" DLP rear projection for years). I have found that the Optoma projector does bright 4K HDR scenes very well (some of the shots in Planet Earth 2 and Blue Planet 2 are amazing) and 3D is great (I watch a lot of 3D movies, probably have over 200 3D blu-rays, so that is very important to me). The main place where I am not pleased with the Optoma projector is watching dark 4K HDR scenes, can be hard to see details and looks washed out (had to increase brightness). Looking through reviews it looks like this BenQ model looks like it should handle dark scenes much better than the Optoma one does, but was not sure how much of an improvement it will be. I know that the Epson and JVC projectors will do better black levels then this BenQ one since they are not DLP, but with all the 3D movies I watch, I think I want to stick with DLP.


So how much of an upgrade should I expect going from Optoma UHD 51a to this BenQ HT5550?
I can speak to the 3D. You won't lose quality. The 3D capability of the HT5550 is excellent and I am using a 150" screen with 1.1 gain. Some great movies to use as a reference for detail, brightness, and 3D pop are Dr. Strange and Thor: Dark World.

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post #889 of 1067 Old 07-18-2019, 09:04 PM
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@sage11x . On the Gamma setting of this projector, when one select the word BENQ, instead of 2.2, 2.3, 2.4 etc., does it mean Auto ???

Thanks in advance 🙏🏻

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post #890 of 1067 Old 07-19-2019, 07:34 AM
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Originally Posted by ac388 View Post
@sage11x . While you are asking BenQ on the new Firmware, do u mind to ask on my behalf if it can be applied on units in Hong Kong. Many thanks


I should know by the end of the day today.

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post #891 of 1067 Old 07-19-2019, 08:02 AM
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BenQ W5700 / HT5550 4K 100% DCI-P3 Projector Announcement and Owner’s Thread

Quote:
Originally Posted by ac388 View Post
@sage11x . On the Gamma setting of this projector, when one select the word BENQ, instead of 2.2, 2.3, 2.4 etc., does it mean Auto ???



Thanks in advance


Again, apologies as I do not have this projector to test this. However, I have a great deal of experience with BenQ projectors and in every other case the ‘BenQ’ gamma setting is a custom gamma curve optimized for that model. Typically this results in a pleasing picture but not the most strictly accurate. How it is implemented specifically on the Ht5550 I cannot say.

What to do if you find yourself stuck with no hope of rescue:
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post #892 of 1067 Old 07-19-2019, 08:44 AM
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Hey everyone.

BenQ advises against downloading or installing firmware from regions outside your own. For US and Canada HT5550 owners, the official firmware update is not yet available from BenQ and I would assume that’s for a reason. My contact has promised an update when it becomes available. Hang in there it’s on it’s way!
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post #893 of 1067 Old 07-19-2019, 12:18 PM
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Quote:
Originally Posted by Dferguso View Post
I can speak to the 3D. You won't lose quality. The 3D capability of the HT5550 is excellent and I am using a 150" screen with 1.1 gain. Some great movies to use as a reference for detail, brightness, and 3D pop are Dr. Strange and Thor: Dark World.

Thanks, I figured the 3D would be as great or better compared to the Optoma that I am currently using. That has been the one part that I have liked the most on this projector and why I think I want to stick with a DLP one (would be able to get better blacks with an Epson or JVC projector, but would not want to take any chance on the 3D being worse).
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post #894 of 1067 Old 07-19-2019, 08:02 PM
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Noted with thanks 🙏🏻

Quote:
Originally Posted by sage11x View Post
Again, apologies as I do not have this projector to test this. However, I have a great deal of experience with BenQ projectors and in every other case the ‘BenQ’ gamma setting is a custom gamma curve optimized for that model. Typically this results in a pleasing picture but not the most strictly accurate. How it is implemented specifically on the Ht5550 I cannot say.

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post #895 of 1067 Old 07-20-2019, 03:27 PM
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Video review of the W5700:


it is in German and you can turn on CC and use the autotranslate to get captions in your language of choice.

At 13:45 they compare resolution against a 4K LCOS projector.

Last edited by DunMunro; 07-20-2019 at 03:46 PM.
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post #896 of 1067 Old 07-20-2019, 05:17 PM
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Quote:
Originally Posted by DunMunro View Post
Video review of the W5700:

https://www.youtube.com/watch?v=DUOCccWlbOc

it is in German and you can turn on CC and use the autotranslate to get captions in your language of choice.

At 13:45 they compare resolution against a 4K LCOS projector.
I am on my phone and it won't work for me. Can you give a quick synopsis of what they said in the review, please?
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post #897 of 1067 Old 07-20-2019, 05:38 PM
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Quote:
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I am on my phone and it won't work for me. Can you give a quick synopsis of what they said in the review, please?
Overall they were very impressed with the W5700 and it gave excellent colour and contrast, while the wide zoom range and lens shift made for a flexible installation. The most interesting thing to me was the direct resolution comparison with a 4K LCOS projector, where the W5700 was at least equal in overall resolution.
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post #898 of 1067 Old 07-20-2019, 08:13 PM
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But when I look closely at the video when they are side by side, they didn’t look equal. LCOS one has more detail in it though. Agree ?

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post #899 of 1067 Old 07-20-2019, 08:20 PM
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But when I look closely at the video when they are side by side, they didn’t look equal. LCOS one has more detail in it though. Agree ?


I’m not sure how you could possibly see any difference in detail in that video. Plus the video maxed at 1080p for me. I would have to take their word for it and since I don’t speak German I’ll take DunMunro’s word for it. However, this is something that has been mentioned a few times— that the DLP XPR (pixel shift) solution, when paired with a quality lens, can come very close to native 4K solutions.

One thing: the projectors were not perfectly color matched so that could account for some perceived difference in detail.

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post #900 of 1067 Old 07-20-2019, 09:07 PM
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Quote:
Originally Posted by ac388 View Post
But when I look closely at the video when they are side by side, they didn’t look equal. LCOS one has more detail in it though. Agree ?
my wife and I looked closely at the different scenes after freezing the frame, and in general we thought the W5700 was sharper, but there were parts of each image that seemed a bit sharper on one projector than on another, for example at 13:47 the railing on the roof of the dark building on the upper left is sharper on the LCOS, but the clockface and surrounding windows seem sharper on the W5700. At 14:01 the face of the triangular building at the lower left is better resolved on the W5700, but in general I would give the nod to the LCOS. At 14:10 the windowframe on the extreme right is clearly better on the W5700 whilst the railings seem better on the LCOS, but overall I'd give it to the w5700.
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