BenQ HT3550 True 4K Home Cinema Projector Review
Originally Posted by xealo
So lets say that there is confirmation 6-12 months down the road that all issues have been resolved with this model. Those who end up RMA'ing then; will Benq provide a brand new replacement or will they just exchange it with a refurb?
In my experience they fix the unit you have. If a replacement would be required... I’m not sure.
Again, not everyone is having issues. It’s a real shame that the HT3550 launch has seen as many issues as it has. But there are plenty of owners who have HT3550s that are working as designed. I’ve put well over 100 hours on a pre-production unit (which are known for being flakey) without issue. The iris was my only significant complaint in my review and that has been addressed with the latest firmware.
The complaint I continue to see pop up in the other thread is the CA. But at this point it’s clear that is part and partial to the design. If it’s something that bothers you than, well, this might not be the right projector for you. Personally I feel this issue has been a little overblown. But, again, my expectations might be different. I sit a mere 8 ft away from a 100” screen. If I can’t see it from my seat it’s not something that I consider significant enough to worry about. As a former plasma fan I learned a long time ago to stop pixel peeping. I do for the initial setup/focusing and the subsequent test patterns but after that I determine my feelings about a product with actual material from a ‘normal’ seating distance.
What to do if you find yourself stuck with no hope of rescue:
Consider yourself lucky that life has been good to you so far. Alternatively, if life hasn't been good to you so far, which given your present circumstances seems to be more likely, consider yourself lucky that it won't be troubling you much longer...
-- Excerpt from the Hitchhiker's Guide to the Galaxy.
Last edited by sage11x; 06-28-2019 at 12:39 PM.