Epson 5040UB haze light colored walls/ceiling/carpet - what's the best can expect? - AVS Forum | Home Theater Discussions And Reviews
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post #1 of 15 Old 08-28-2019, 07:01 AM - Thread Starter
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Question Epson 5040UB haze light colored walls/ceiling/carpet - what's the best can expect?

I sold my Epson 5040UB to someone who wants to return it complaining of haze in the image saying the projector isn't living up to what it is advertised to be even saying the projector is defective. The buyer has already initiated a return with eBay which would cost me a lot of money with to/from shipping costs I'd eat. I'm looking for objective opinions on what can be expected for quality of image (e.g., haze) for these conditions considering having light colored walls, ceiling and carpeting and not a light controlled room from the looks of the pics (see attached pic)? I've explained my feelings on the matter but am looking for objective opinions. Thanks for your opinion.
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post #2 of 15 Old 08-28-2019, 07:18 AM
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Quote:
Originally Posted by WynsWrld98 View Post
I sold my Epson 5040UB to someone who wants to return it complaining of haze in the image saying the projector isn't living up to what it is advertised to be even saying the projector is defective. The buyer has already initiated a return with eBay which would cost me a lot of money with to/from shipping costs I'd eat. I'm looking for objective opinions on what can be expected for quality of image (e.g., haze) for these conditions considering having light colored walls, ceiling and carpeting and not a light controlled room from the looks of the pics (see attached pic)? I've explained my feelings on the matter but am looking for objective opinions. Thanks for your opinion.
That room is washing out the image by far. Honestly a waste of money to try and use a projector under those room conditions. An ALR screen would help significantly but a projector is still not going to perform optimally due to all the direct light and light reflections in that room. The buyer was not prepared for a projector.

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post #3 of 15 Old 08-28-2019, 07:27 AM
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Quote:
Originally Posted by WynsWrld98 View Post
I sold my Epson 5040UB to someone who wants to return it complaining of haze in the image saying the projector isn't living up to what it is advertised to be even saying the projector is defective. The buyer has already initiated a return with eBay which would cost me a lot of money with to/from shipping costs I'd eat. I'm looking for objective opinions on what can be expected for quality of image (e.g., haze) for these conditions considering having light colored walls, ceiling and carpeting and not a light controlled room from the looks of the pics (see attached pic)? I've explained my feelings on the matter but am looking for objective opinions. Thanks for your opinion.
That person didn't even correctly build their screen frame. Look at top center and the corners. Screen has to be affected by the frame not being straight. I would ask them to take a picture when it isn't daylight or all the lights on. Image will look much better then even with all the light reflecting back onto the screen from the white walls and ceiling. Honestly sounds like someone who found a better deal on another display they prefer such as a tv and realized they made a mistake trying to put a projector in such a contrast and image destroying room. It isn't my situation but I am enraged at your buyer for this obviously deceitful attempt to return a working projector. Trying to use a picture taken under the worst viewing conditions with all that light to state the projector is defective is duplicitous.

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post #4 of 15 Old 08-28-2019, 08:03 AM - Thread Starter
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Originally Posted by skylarlove1999 View Post
That person didn't even correctly build their screen frame. Look at top center and the corners. Screen has to be affected by the frame not being straight. I would ask them to take a picture when it isn't daylight or all the lights on. Image will look much better then even with all the light reflecting back onto the screen from the white walls and ceiling. Honestly sounds like someone who found a better deal on another display they prefer such as a tv and realized they made a mistake trying to put a projector in such a contrast and image destroying room. It isn't my situation but I am enraged at your buyer for this obviously deceitful attempt to return a working projector. Trying to use a picture taken under the worst viewing conditions with all that light to state the projector is defective is duplicitous.

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I did ask for a pic at night with no lights on but haven't received such a pic.
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post #5 of 15 Old 08-28-2019, 08:04 AM
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I did ask for a pic at night with no lights on but haven't received such a pic.
Unfortunately you are not going to get one this is a very disreputable buyer in my opinion who is just trying to get his money back, not due to a defective projector, but due to the fact that he doesn't want to go to the trouble making his room suitable for a projector.

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post #6 of 15 Old 08-28-2019, 08:16 AM
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I did ask for a pic at night with no lights on but haven't received such a pic.
I think this is a case of buyers remorse. Ebay sucks for sellers!
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post #7 of 15 Old 08-28-2019, 08:28 AM
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Originally Posted by WynsWrld98 View Post
I sold my Epson 5040UB to someone who wants to return it complaining of haze in the image saying the projector isn't living up to what it is advertised to be even saying the projector is defective. The buyer has already initiated a return with eBay which would cost me a lot of money with to/from shipping costs I'd eat. I'm looking for objective opinions on what can be expected for quality of image (e.g., haze) for these conditions considering having light colored walls, ceiling and carpeting and not a light controlled room from the looks of the pics (see attached pic)? I've explained my feelings on the matter but am looking for objective opinions. Thanks for your opinion.
Honestly I'm getting angrier by the minute the more I stare at this picture I mean you can see the Shadows on the wall better being cast from just the knick knacks on the floor. This is clearly a living room with as much light reflecting on the screen as humanly possible from all the white and light objects in the room. This is seriously just a case of a buyer who didn't understand what it takes to display a projector correctly. I feel so bad for you. I guarantee to the left is a window which is why he cropped it out of the picture if not a window on the right as well and the gentleman clearly has the light streaming in hasn't even closed his curtains or put down as blinds. This picture is clearly being staged to send to eBay so that he can have his money back. I would make sure when you rate the buyer on eBay that you leave a comment about this deceitful picture used to get his money back. There is absolutely not a thing wrong with your projector I am 100% confident in that.

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post #8 of 15 Old 08-28-2019, 08:35 AM
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Originally Posted by skylarlove1999 View Post
Honestly I'm getting angrier by the minute the more I stare at this picture I mean you can see the Shadows on the wall better being cast from just the knick knacks on the floor. This is clearly a living room with as much light reflecting on the screen as humanly possible from all the white and light objects in the room. This is seriously just a case of a buyer who didn't understand what it takes to display a projector correctly. I feel so bad for you. I guarantee to the left is a window which is why he cropped it out of the picture if not a window on the right as well and the gentleman clearly has the light streaming in hasn't even closed his curtains or put down as blinds. This picture is clearly being staged to send to eBay so that he can have his money back. I would make sure when you rate the buyer on eBay that you leave a comment about this deceitful picture used to get his money back. There is absolutely not a thing wrong with your projector I am 100% confident in that.

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Sellers can no longer leave negative feedback for buyers on eBay, but buyers can leave negative feedback for sellers. It's insane!
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post #9 of 15 Old 08-28-2019, 08:38 AM
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Sellers can no longer leave negative feedback for sellers on eBay. It's insane!
So sellers can no longer rate buyers on eBay? That is absolutely ridiculous. So a buyer can just buy things all day long without any negative repercussions and return them on a whim because they didn't plan ahead on how to use the item properly. That has some real horse pucky

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post #10 of 15 Old 08-30-2019, 01:45 PM
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I actually have a pj for sale on eBay now and know full well the risks; eBay ALWAYS caters to the buyer and screws the seller. It's asine.
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post #11 of 15 Old 08-30-2019, 03:22 PM - Thread Starter
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I actually have a pj for sale on eBay now and know full well the risks; eBay ALWAYS caters to the buyer and screws the seller. It's asine.
That's a problem but a worse problem are UNETHICAL buyers. The only way they should initiate a return is if the item is defective and wasn't revealed as such. Just because "you don't like it" isn't ethical to return something to a seller that says they don't take returns. In that situation an ethical buyer would turn around and sell it vs. ask for a return. eBay has obviously swung too far towards buyers vs. evaluating the situation.
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post #12 of 15 Old 08-30-2019, 03:27 PM
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Not sure you could come up with a worse scenario(room) short of trying to watch it outside. Their expectations were unreasonable and likely not researched, you are getting screwed if they make you take it back.
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post #13 of 15 Old 08-30-2019, 04:01 PM
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Quote:
Originally Posted by WynsWrld98 View Post
I sold my Epson 5040UB to someone who wants to return it complaining of haze in the image saying the projector isn't living up to what it is advertised to be even saying the projector is defective. The buyer has already initiated a return with eBay which would cost me a lot of money with to/from shipping costs I'd eat. I'm looking for objective opinions on what can be expected for quality of image (e.g., haze) for these conditions considering having light colored walls, ceiling and carpeting and not a light controlled room from the looks of the pics (see attached pic)? I've explained my feelings on the matter but am looking for objective opinions. Thanks for your opinion.
Were they using it in dynamic mode?

Bright Cinema/Cinema mode will show poorly in those conditions.
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post #14 of 15 Old 08-30-2019, 04:03 PM
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Were they using it in dynamic mode?



Bright Cinema/Cinema mode will show poorly in those conditions.
I think they were using it in buyerremorse mode

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post #15 of 15 Old 08-30-2019, 06:27 PM
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They must not understand you can't project black. Oy.

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