I'm writing to report my terrible experience with the Optoma HD27HDR
First, some context:
This is my third Optoma projector. The two previous ones were great. One of them still works, without ever needing any maintenance, after 4 years of regular usage.
My whole home theater system relies on a single electrical circuit, well stabilized and well grounded. I'm so paranoid about these things that I shut the whole system off whenever I'm not using it, right from the switch.
I use my projectors for about 2 hours every night, average, to watch movies.
What I'm trying to say is that we're talking about optimum usage conditions here.
Anyway, let's cut to the chase. On November 2018, I've bought the Optoma HD27HDR
. It seemed to be a nice projector, fairly priced.
About a month later (December 2018), it simply stopped working, out of the blue. This was its first lamp failure
, with maybe a 100 hours or so of lamp usage, mostly on ECO+ mode.
I was very frustrated, but you know, **it happens.
So, since it was still covered by the one year warranty policy, I've sent it to be repaired. About 20 days later it arrived just fine, apparently fixed. Life goes on.
However, a few days back (September 20th, 2019), I had the second lamp failure
. This one with about 300 hours of lamp usage, also in ECO+ model.
That's TWO lamp failures in less than a year, each with less than 300 hours of lamp usage on ECO+ mode. Far from the 15.000 lamp hours they advertise!
Anyway, since it's still covered by warranty, I've sent it to be repaired, again. However, this time I've decided to do some research, to see if I was dealing with an isolated case or not.
I turned out that I've found bad reviews describing the same issue on Optoma's official product page, as follows:
"i bought it on Amazon on November 2018 and lamp had to be replace on march 2019, and now again on August 2019. I only use it once or twice a week to watch movies, between 2 to 4 hours of use. Maybe projector itself its defective."
"I bought this in January from Amazon and it gets used a couple hours a week. I really liked it a lot and was very happy with the quality but It appears I have the same issue as others on here. The projector turns on for a couple minutes and then it goes off. The power button will begin to flash and the lamp indicator stays red. Before resetting to try and fix the lamp counter showed 202 hours which is nowhere close to the 15,000 hours it says it could last"
"I bought this projector in amazon and with less than 50 hours of use the projector does not project image, the projector tries to turn on and fails to turn on, the power light flashes red and the lamp problem light stays on, which is surprising since a projector with less than 50 hours of use can not have an error with the lamp, in amazon I see many complaints from other buyers with the same problem, I work in Audiovisual in a hotel and I have knowledge about projectors and when a projector may have manufacturing problems. as it is in this case, I already open a case through the Optoma web page, I hope optoma is responsible and Help me with the problem as soon as possible."
Also, I've found 81 negative reviews on Amazon (EIGHTY ONE!!!)
, most describing the same issue, as follows:
"...92 days (2 days past the lamp warranty) the lamp goes out and the projector shuts off. I managed to turn it back on (although the bulb seems much more dim now) and check the menu for lamp life information only to discover I have on 116 hrs of Eco lamp life. And 0 hrs of brightness. With it being set at Eco 100% of the time There is no way I managed to use 8000 lamp hours in 3 months. It only comes on once a week for a max of two hours..."
"...Although the initial quality of the projector seemed good, the unit experienced lamp failure issues (not a burnt out lamp). The unit would occasionally work. Other times, the unit would fail to start up instead falling back to a lamp failure message.
My unit was 35 days in age. It was treated like a newborn baby ever since it has been received. I believe this Optoma suffers from quality issues. I sent an email to the service department, I have yet to ever receive a response..."
"On day 97 of ownership the bulb died. Take a wild guess at how long the warranty on the bulb is... 90 days..."
"After about 10 hrs of use, we have a lamp error. Basically, it stopped producing an image..."
"Update .... after almost 300 hours use of the lamp it shows failure .projector shuts down after a minute with steady red light of lamp indicator and flashing red light of standby indicator. It is really disappointing . It should be downgraded to one star only.."
"...bought this from amazon 10 months ago. very low use. maybe 1x/week. when I turn it on, it turns off by itself after 1 minute. the manual calls this a lamp failure. however, the lamp appears to be fine for the first minute. the unit is clean and there is not much dust at all. the warranty on this product is only 90 days! buyer beware that many problems happen after 90 days. I've read online that many, many people have experienced the same type of problem..."
"On December 2018, only two months after the warranty expired the projector shutted off forever!!!"
"Bought it and loved it, until 5 months later (only 300 hours of use) the lamp goes out."
" I received this on December 24th and come January 7th it is dead in the water. I got a LAMP Error light with flashing power light. I read all the one star reviews thinking that a near 90% 3, 4 and 5 star would be worth the risk....NOPE"
"I have received my first projector HD27E. Within the first day it started flashing all these different rainbow colors. I then proceeded to shut off then turn back on and it was gone. So I just thought maybe it had freaked out. But now it decides to turn off every 10 min. I made sure the setting did not have it set to do that. No loss of power, the indicator light says its overheating. "
"Bought in December and has a blinking light now indicating the bulb is bad!"
"Highly disappointed...The lamp indicator light is steady red; Power indicator light flashes. I got this projector in October 2018, after doing much needed research, and was very happy with my purchase until the lamp went out the following month, 6 days after the on return date, which so happen to also be Thanksgiving day. "
"Unfortunately, the first one only lasted 3 weeks before it would start shutting down with a "Lamp error."
"We tried one, returned it for a replacement, same problem."
" Purchased Jan 2018 and I used it maybe once or twice a month. Six months in the remote stopped working but that wasn't a big deal since I used the amazon remote for major functions. May 2019 the projector wouldn't come on."
"A few months after purchase it stops working."
"I loved the projector at first, but what’s made me hating it is that the lamp dies after 3 months of using it"
"Ordered this in Nov, had no problems until a week ago. I only watch it on the weekends if then. The projector power light comes on but no picture."
"The third time I tried to use it, it won't power on and indicates a lamp failure. It was used for less than 3 hours."
"12 days of use and it have lamp error"
"I bought this in January from Amazon and it gets used a couple hours a week. I really liked it a lot and was very happy with the quality but It appears I have the same issue as others on here. The projector turns on for a couple minutes and then it goes off. The power button will begin to flash and the lamp indicator stays red."
"It broke just three months after use. It turns on but no image comes out, just a noise as if it is starting and nothing happens."
"Bought the Optoma HD27HDR in April, initially loved it, however after 322 hours on the bulb, first a spot appeared (light spot)and now it wont stay on."
"I bought this and used it for about a month or two before getting the same lamp failure that everyone else talks about."
"Excellent unit but broke after 2 weeks."
"bulb went out after 3 months, an Optoma customer service found a way to not warranty it."
"Failed Within Three Months: With only 108 hrs on the lamp, my power light blinks red and my lamp light comes on steady red no image waiting to hear back from the Manufacturer through Amazon for a Solution."
"I bought this in November of 2016. It is in our basement and isn't used very often. We probably had 500-600 hours of use on it and it stopped working."
So, I think you guys understand my point, right?
Everything indicates that my issues are not about a defective unit, but a generalized manufacturing issue regarding the HD27HDR model itself!
Anyway, after trying to reach someone from Optoma, I've managed to talk with Mr R.S, Senior Manager from their Customer Service.
I've showed him everything I'm showing you right now. What I really wanted is Optoma to replace my projector for a different, but equivalent model, since a lot of evidence shows that the HD27HDR model itself has issues. I was not asking for special favors. I was not trying to take any advantages. All I was asking was them to swap it for another model with similar specs and similar price range.
He didn't agree with that, and although he was very polite, everything he offered to do was to replace my unit for a "A grade" refurbished unit of the same model, which much probably will have lamp issues again after a few months, and again and again...
So much for a projector which is advertised as having 15.000 hours of lamp life, right?
And that's it...My advice is, do not buy this projector! This was the worse experience I've ever had with a product! Talk about frustration...
Personally, I'll never buy from Optoma again.