3 Month old Epson 5050 UBE problem - help - AVS Forum | Home Theater Discussions And Reviews
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post #1 of 3 Old 01-17-2020, 08:37 AM - Thread Starter
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3 Month old Epson 5050 UBE problem - help

Hi everyone. Before I go through the dreaded process of calling Epson, I was hoping someone here might be able to give me some advice.

Problem: After 3 months (and only 300 hours), my 5050 shuts down within 20 minutes of watching something.

Details:
1. about 20 minutes after startup, the screen goes dark,
2.the shutter closes, the fans come on full blast for about 30 seconds,
3.the Status and Temp lights flash, then the projector shuts down.
4.I can only restart the projector by unplugging it for a few minutes

Clearly a thermal shutdown, right? However, the projector is ceiling mounted, the vents are not blocked and the room is fairly cool (68F).

What I've done so far:

Per Epson troubleshooting:

1. Pulled the filter and cleaned it (no indication of blockage)
2. Ensured the vents were free of blockage

No difference, problem occurs.

Am I missing anything?

I'm dreading calling customer support, having to send the projector back and waiting for weeks to get it repaired. I really like the projector. I'm really disappointed that this is happening.

Any advice? Thanks in advance.
Cory Wagner is offline  
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post #2 of 3 Old 01-17-2020, 11:02 AM
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IIRC, Epson has an excellent warranty service - I'd give them a call.

It's possible, depending on location, that the air at the ceiling is much warmer than at standing height and/or that the projector is ingesting hot air that has previously passed through the projector. Try having a fan blow air toward the projector's intake vent, which will hopefully move any stagnant air away from it. However this is likely a fault in an interior sensor or some other component.
DunMunro is offline  
post #3 of 3 Old 01-17-2020, 11:31 AM - Thread Starter
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Thank you, DunMunro. I will certainly try that. I also called Epson. I was pleasantly surprised. They are going to ship a replacement right away. They asked a few questions, but didn't insult my intelligence or make it out to be my fault. While I'm waiting for the replacement, I'm going to try your suggestion, just so I don't have a repeat problem with the other projector. Thanks again.
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