3 Month old Epson 5050 UBE problem - help
Hi everyone. Before I go through the dreaded process of calling Epson, I was hoping someone here might be able to give me some advice.
Problem: After 3 months (and only 300 hours), my 5050 shuts down within 20 minutes of watching something.
1. about 20 minutes after startup, the screen goes dark,
2.the shutter closes, the fans come on full blast for about 30 seconds,
3.the Status and Temp lights flash, then the projector shuts down.
4.I can only restart the projector by unplugging it for a few minutes
Clearly a thermal shutdown, right? However, the projector is ceiling mounted, the vents are not blocked and the room is fairly cool (68F).
What I've done so far:
Per Epson troubleshooting:
1. Pulled the filter and cleaned it (no indication of blockage)
2. Ensured the vents were free of blockage
No difference, problem occurs.
Am I missing anything?
I'm dreading calling customer support, having to send the projector back and waiting for weeks to get it repaired. I really like the projector. I'm really disappointed that this is happening.
Any advice? Thanks in advance.