Epson apparently doesn't produce the projector I want?
I've had an Epson HC3200 installed ceiling mounted for a few months now, and have struggled with having consistent focus. Finally installed a Silver Ticket 142" screen at 184" throw so I could verify it wasn't due to a lumpy wall.
Still cannot get good focus across the whole screen. Epson has sent me two replacement units, and the issue is there with all of them. I even unmounted the projector, centered it perfectly on the screen with no keystone or lens shift, and duplicated the problem.
A tech finally called me today and essentially said they don't think they produce a projector that can give me 4K with sharp focus across the whole screen at mid zoom. While this meets the specs of the 3200 and looks totally fine with movies, it is unusable for computer work because text cannot be in focus in the middle and the corners. And with COVID...I'm working from home on this screen several hours a day.
They want to refund my money and have me send it back. I need to know if I'm asking too much, and if there is a projector that can do this at a reasonable price point yet? I'm honestly a bit shocked that they couldn't even recommend a higher model of theirs that would do better, as they said they all essentially use the same technology and setup, just with varying contrast/brightness/etc.
I'm a bit nervous to order something else now from someone with less stellar customer service and get stuck with it! I'd like something with the clarity to do computer work, and the contrast to still do great for 4K HDR movies in a blacked out theater room.
Thumbnails are from panel alignment, with center in focus and top right blurry.