Originally Posted by owl1
Well, given the tendency of people to think the worst, Sim2 should make some sort of statement through any channel to ease customer's concerns and avoid a PR
disaster especially when the groupthink is that perhaps they are dumbing down the unit intentionally.
I think you are absolutely right, but do companies ever do this right away? I imagine it will take some time to figure out if there is a problem, what units are affected, what the problem is exactly, the cause and what they can do about it. They won't want to tell everyone their product is broken before they have something in place to sort it out. That would be very bad PR
. However, as you point out, the longer they take to do this, the more harm will be done.
I know from hearing dealers and reps talk everyday that manufacturers can be quite dismissive of forums, often just passing it off as group think, even when it later turns out there is a problem with their kit.
The big factor here is that this particular group is about as well informed as they come (I do not include myself in that phrase) It will be the owners here that will get Sim's attention with units being returned, etc.
I have a good access to Sim UK, but since I don't have a Lumis I don't think I would get much creedence, especially since I just heard it on the grapevine.