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post #6631 of 9197 Old 03-24-2019, 04:56 AM
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Originally Posted by farsider3000 View Post
If I am starting from a clean sheet of paper, money is not an issue and LCR speakers will be installed in a baffle wall would you lean towards JBL SCL-2, Procella P8, Procella P815, Wisdom audio in wall, or Triad in wall for a custom room about 19’ wide by 28’ deep by 11’ high? Just prepping my savings account and planing for my next theater in a new house. Trinnov 32 would drive the system.


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I'd also check the Alcons systems & Meyer Bluehorns or Acherons if I were you;-)

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post #6632 of 9197 Old 03-24-2019, 07:27 AM
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So I have experimented with the video settings of my Mac Mini (2018) and would like some guidance. When I set my Mini to 1080p the ALT16 shows 1920x1080p 60Hz and 12 bit/YCbCr/444. When I set the Mini to 4096x2160 the ALT16 shows SYM(1920x1080p 24Hz) and 12 bit/YCbCr/UNKNOWN. I suspect that Kodi is playing a part in this but as over 99% of my content is 1080p what would you recommend I settle on for the Mini? I can't find what "SYM" might mean in the manual or if I am getting any better resolution with the 4K setting.
Are you using Output 2? Out 2 is HDMI 2.0 while #1 is HDMI 1.4 so won't pass 4K 2160. If you are already using Output 2, you probably don't have the latest software. Mine had the older version when I got it. There was a minor reporting bug in the software that reported Video Out as #1 & 1080p even if you were using Out 2 and passing 2160p.

The latest release candidate fixes that plus opens up a lot more info on the video signals & EDID data. The latest version hasn't been officially released but is available if you ask your dealer to update yours or go through Trinnov to install it for you; only takes several minutes since it's done remotely. Jon Herron @ Trinnov in the US updated mine while I was on the phone with him. The latest software version is 4.2.11rc4. It also allows you to designate each input as HDMI 2.0 or 1.4 and some other options like programmable 12v triggers. Or you can wait for their next major upgrade with DTS-X Pro & Imax Enhanced but unknown when it will be ready. If you can get yours updated with rc4, I think it's a worthwhile update At least you'll have piece of mind knowing that it really is 2160

Hope this helps!

Steve

Last edited by ss9001; 03-24-2019 at 07:34 AM.
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post #6633 of 9197 Old 03-24-2019, 09:08 AM
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Originally Posted by ss9001 View Post
Are you using Output 2? Out 2 is HDMI 2.0 while #1 is HDMI 1.4 so won't pass 4K 2160. If you are already using Output 2, you probably don't have the latest software. Mine had the older version when I got it. There was a minor reporting bug in the software that reported Video Out as #1 & 1080p even if you were using Out 2 and passing 2160p.

The latest release candidate fixes that plus opens up a lot more info on the video signals & EDID data. The latest version hasn't been officially released but is available if you ask your dealer to update yours or go through Trinnov to install it for you; only takes several minutes since it's done remotely. Jon Herron @ Trinnov in the US updated mine while I was on the phone with him. The latest software version is 4.2.11rc4. It also allows you to designate each input as HDMI 2.0 or 1.4 and some other options like programmable 12v triggers. Or you can wait for their next major upgrade with DTS-X Pro & Imax Enhanced but unknown when it will be ready. If you can get yours updated with rc4, I think it's a worthwhile update At least you'll have piece of mind knowing that it really is 2160

Hope this helps!

Yes, I am using HDMI output 2. There is nothing connected to HDMI output 1. I checked my software version and the unit reports I have the latest software and that I am connected to the network.


I have heard of the beta software when I asked how to program the triggers (that I need for my system) and was told it is not available yet but in beta. I am a bit disillusioned as my dealer told me they could not help and that I had to contact Trinnov directly. I have sent them two requests through their web site (one two weeks ago, one last week) and they haven't even responded. (And, yes, I have checked my spam folder.) I would love the latest software to see if it can help. Is it appropriate to contact Jon at the address you listed?


Thanks so much for your reply.

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post #6634 of 9197 Old 03-24-2019, 09:46 AM
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Originally Posted by jbuccino View Post
Yes, I am using HDMI output 2. There is nothing connected to HDMI output 1. I checked my software version and the unit reports I have the latest software and that I am connected to the network.
The rc4 version won't show up when you check because it's not been officially released. It's past beta & been pretty well tested but it's still what they call a "release candidate". Trinnov can update your Altitude to deal with specific owner issues. There are a number of owners in this thread who have rc4.

Will send PM in a bit.

Steve

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post #6635 of 9197 Old 03-24-2019, 09:49 AM
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The rc4 version won't show up when you check because it's not been officially released. It's past beta & been pretty well tested but it's still what they call a "release candidate". Trinnov can update your Altitude to deal with specific owner issues and those who just want it But you have to contact them or your dealer. If your dealer doesn't deal with it, then Trinnov will. There are a number of owners in this thread who have rc4.

Are you in the US?

I have contacted both my dealer and Trinnov directly (twice) but have not even received a response - one way or the other. :-( Yes, I am in the US - just outside Chicago. I would love to find someone who can help me. Thanks.

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post #6636 of 9197 Old 03-24-2019, 10:40 AM
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I have contacted both my dealer and Trinnov directly (twice) but have not even received a response - one way or the other. :-( Yes, I am in the US - just outside Chicago. I would love to find someone who can help me. Thanks.
I’m local - PMs sent.

Audio Gear: Trinnov Altitude 32 (24 channel), NAD M27 amps (3)
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post #6637 of 9197 Old 03-24-2019, 11:45 AM
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I’m local - PMs sent.

Thanks so much for your help and guidance. If anyone can help me get on the beta program (I am in the technology/software industry and understand the pros and cons and am willing to sign a beta agreement) I would really appreciate it.

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post #6638 of 9197 Old 03-24-2019, 12:17 PM
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Could someone explain to me why the 3D codes are included in the price of the Altitude16 but are an additional add-on and cost on the much more expensive Altitude32? Given the price of these units those codecs should be stock, period, but if any were to have it as an additional cost it seems it should be the cheaper of the 2 because it's supposedly cutting costs compared to the 32. This makes no sense to me at all.

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post #6639 of 9197 Old 03-24-2019, 12:37 PM
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Could someone explain to me why the 3D codes are included in the price of the Altitude16 but are an additional add-on and cost on the much more expensive Altitude32? Given the price of these units those codecs should be stock, period, but if any were to have it as an additional cost it seems it should be the cheaper of the 2 because it's supposedly cutting costs compared to the 32. This makes no sense to me at all.
See post 6462.

Joe
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post #6640 of 9197 Old 03-24-2019, 02:42 PM
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Thanks so much for your help and guidance. If anyone can help me get on the beta program (I am in the technology/software industry and understand the pros and cons and am willing to sign a beta agreement) I would really appreciate it.
Members of the beta program are decided by Trinnov, I think they have started to really restrict the access here. So only place to ask is directly to Trinnov. They tend not to respond to these requests; so don't take it personal

Edit:
But based on Trinnov's own statement about adding support in H1 of 2019 for DTS:X Pro - I'm betting there will be a new version coming soon.

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post #6641 of 9197 Old 03-24-2019, 02:46 PM
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Members of the beta program are decided by Trinnov, I think they have started to really restrict the access here. So only place to ask is directly to Trinnov. They tend not to respond on these requests; so don't take it personal

I am not taking it personally. I just find it strange to simply ignore customer requests. Especially for a legitimate request for features listed as available on their website (triggers). I think I am making a reasonable request that I believe deserves at least a timely response.

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post #6642 of 9197 Old 03-24-2019, 02:54 PM
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I am not taking it personally. I just find it strange to simply ignore customer requests. Especially for a legitimate request for features listed as available on their website (triggers). I think I am making a reasonable request that I believe deserves at least a timely response.
Your dealer is failing you if they don't send an email off on your behalf requesting the installation. If you have legitimate issues that would be resolved with the latest RC version, they should be able to arrange this. Trinnov are pretty good people, but they can't be installing non-released software in an uncontrolled manner.

The software is at least RC6 (which is what I have), perhaps there is even a later version. I would demand more from your dealer on your behalf.
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I am not taking it personally. I just find it strange to simply ignore customer requests. Especially for a legitimate request for features listed as available on their website (triggers). I think I am making a reasonable request that I believe deserves at least a timely response.
In my experience; they really do listen to feedback and requests. If no response, try and ask again - the system is not perfect, sometimes the question gets lost in the system. No one really can give a time estimate for a feature (or a bugfix) - it is not the people responding that is doing the actual implementation. And to complicate the world even more, it is not the people implementing that is setting the priorities.
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post #6644 of 9197 Old 03-24-2019, 03:01 PM
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Your dealer is failing you if they don't send an email off on your behalf requesting the installation. If you have legitimate issues that would be resolved with the latest RC version, they should be able to arrange this. Trinnov are pretty good people, but they can't be installing non-released software in an uncontrolled manner.

The software is at least RC6 (which is what I have), perhaps there is even a later version. I would demand more from your dealer on your behalf.
The best approach to get feedback and solution is to go through your dealer. It is their job to follow up your request. So here I completely agree with thrang.

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post #6645 of 9197 Old 03-24-2019, 03:06 PM
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The best approach to get feedback and solution is to go through your dealer. It is their job to follow up your request. So here I completely agree with thrang.

I have tried multiple times with the dealer. And I even know from others with access to the beta software that the trigger function is available so it is not asking them for a feature that is not available. This should be simple. Everybody tells me that Trinnov listens and responds but I can't get anyone to respond to me. I am just frustrated with the situation that seems to have a very simple solution.

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I have tried multiple times with the dealer. And I even know from others with access to the beta software that the trigger function is available so it is not asking them for a feature that is not available. This should be simple. Everybody tells me that Trinnov listens and responds but I can't get anyone to respond to me. I am just frustrated with the situation that seems to have a very simple solution.
What does your dealer say? Perhaps publish the dealer name here so Trinnov fold who might see it can push back on them. It really makes no sense, unless they themselves are not authorized and sold it gray market
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What does your dealer say? Perhaps publish the dealer name here so Trinnov fold who might see it can push back on them. It really makes no sense, unless they themselves are not authorized and sold it gray market

My dealer is Acoustic Frontiers. I found them through the Trinnov web site so I expect they must be authorized. They told me that only Trinnov can authorize participation in the beta program and it was up to me to contact them. I have reached out twice through the Trinnov web site form - two weeks ago and again last week - with no response at all. (Yes, I checked my spam folder.)

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Originally Posted by jbuccino View Post
I have tried multiple times with the dealer. And I even know from others with access to the beta software that the trigger function is available so it is not asking them for a feature that is not available. This should be simple. Everybody tells me that Trinnov listens and responds but I can't get anyone to respond to me. I am just frustrated with the situation that seems to have a very simple solution.
Call your dealer and explain problem, and demand some action from them. Previously when I have contacted my dealer; stuff happens.

HT: Trinnov A32 (AL32-1632)/AMP8/8M - BRYSTON 4B SST2 - B&W 802D3, 803D2, 2*DB1, HTM2D2, 804D2, SCMS, Nautilus SCM1, 805D2 - NORDOST Heimdall2/Frey2 - ISOTEK EVO3 Titan,Sigmas - LG OLED65B7V - GIK ACOUSTICS
HP: 2*MOON 430HA D, 2*MiND2 - 2*Yggdrasil - 2*Hydra Z/ZPM - ISOTEK EVO3 Sigmas, Aquarius - NORDOST Heimdall 2 - AUDEZE LCD-4 rev2, 2*LCD-XC - SHURE SE846 - Bose NC 700
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post #6649 of 9197 Old 03-24-2019, 03:36 PM
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Call your dealer and explain problem, and demand some action from them. Previously when I have contacted my dealer; stuff happens.

I'll try again tomorrow. It shouldn't be this hard. Thanks.

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I'll try again tomorrow. It shouldn't be this hard. Thanks.
Maybe PM @Nyal Mellor and ask him why he wouldn't assist?
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Maybe PM @Nyal Mellor and ask him why he wouldn't assist?

That is exactly who I have been dealing with at the dealer! He is the one I bought the unit from and have been exchanging emails with. Nyal was the person who told me I had to contact Trinnov to get access to the beta software.

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That is exactly who I have been dealing with at the dealer! He is the one I bought the unit from and have been exchanging emails with. Nyal was the person who told me I had to contact Trinnov to get access to the beta software.
I don't think Trinnov will open up their beta program for all users. They don't have the capacity to handle this.
So I would expect your dealer to assist you to get some assistance here - it is not good to send the customer directly to Trinnov (neither for you or Trinnov); the dealer is supposed to be the professional between you and Trinnov.

HT: Trinnov A32 (AL32-1632)/AMP8/8M - BRYSTON 4B SST2 - B&W 802D3, 803D2, 2*DB1, HTM2D2, 804D2, SCMS, Nautilus SCM1, 805D2 - NORDOST Heimdall2/Frey2 - ISOTEK EVO3 Titan,Sigmas - LG OLED65B7V - GIK ACOUSTICS
HP: 2*MOON 430HA D, 2*MiND2 - 2*Yggdrasil - 2*Hydra Z/ZPM - ISOTEK EVO3 Sigmas, Aquarius - NORDOST Heimdall 2 - AUDEZE LCD-4 rev2, 2*LCD-XC - SHURE SE846 - Bose NC 700
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post #6653 of 9197 Old 03-24-2019, 03:55 PM
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I don't think Trinnov will open up their beta program for all users. They don't have the capacity to handle this.
So I would expect your dealer to assist you to get some assistance here - it is not good to send the customer directly to Trinnov (neither for you or Trinnov); the dealer is supposed to be the professional between you and Trinnov.

I understand completely. My company runs beta programs as well on a much bigger scale. But I can only do what I am told. I just want someone to help. Again, this seems to be so simple and no one at the dealer or Trinnov is helping me get this solved.

Trinnov Altitude 16, Denon POA-A1, Harmony Elite
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post #6654 of 9197 Old 03-24-2019, 03:57 PM
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Originally Posted by jbuccino View Post
I understand completely. My company runs beta programs as well on a much bigger scale. But I can only do what I am told. I just want someone to help. Again, this seems to be so simple and no one at the dealer or Trinnov is helping me get this solved.
In my opinion the problem here is the dealer, not Trinnov. Give them a call and explain that you expect their assistance to resolve this.

Edit:
And this is why people need to sign a NDA regarding the beta program
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post #6655 of 9197 Old 03-24-2019, 04:04 PM
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Originally Posted by Berland View Post
In my opinion the problem here is the dealer, not Trinnov. Give them a call and explain that you expect their assistance to resolve this.

Edit:
And this is why people need to sign a NDA regarding the beta program

I will try again tomorrow. To be fair - this is not an NDA problem. This is a customer service problem. I asked about the trigger functionality the day I received the unit and started setting it up (triggers are one of the first things I configure). I was told it is coming soon and available in the beta program. Despite needing (and expecting) this functionality, no one has helped and it has been almost a month (March 3).

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post #6656 of 9197 Old 03-24-2019, 04:07 PM
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Originally Posted by jbuccino View Post
I will try again tomorrow. To be fair - this is not an NDA problem. This is a customer service problem. I asked about the trigger functionality the day I received the unit and started setting it up (triggers are one of the first things I configure). I was told it is coming soon and available in the beta program. Despite needing (and expecting) this functionality, no one has helped and it has been almost a month (March 3).
It is my opinion not wise to tell what is out in beta, what should have been states was that it will come in the next release. You would know that it was not a few weeks away, but it is coming - everyone would be happy.

Just to be clear, I have no knowledge if this will be part of next release or not. So I'm not confirming in any way.

Edit:
I'm not sure what you are trying to achieve with the triggers, but does not the triggers work on A16 ?

Edit2:
Another warning; triggers are dangerous stuff - please remember to turn all involved devices to standby before doing anything regarding attaching/de-attaching trigger cables. I saw a Marantz AV8802a with melted trigger-board due to user connecting the sub and amplifier to the trigger system with the Marantz AV8802a turned on.

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Last edited by Berland; 03-24-2019 at 04:17 PM.
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post #6657 of 9197 Old 03-24-2019, 04:17 PM
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Originally Posted by Berland View Post
It is my opinion not wise to tell what is out in beta, what should have been states was that it will come in the next release. You would know that it was not a few weeks away, but it is coming - everyone would be happy.

Just to be clear, I have no knowledge if this will be part of next release or not. So I'm not confirming in any way.

Edit:
I'm not sure what you are trying to achieve with the triggers, but does not the triggers work on A16 ?

Both the dealer and many others on this forum have confirmed that trigger functionality is included in the latest beta and release candidates. That is not the issue. I know I would be much happier with honest and frequent communication and the option to participate in the beta program. The customer is the one that should have the choice (and the risk if they decide to participate). That is what will generate loyalty and make the final product better. There is little downside to Trinnov - if the beta software has problems, they should know what they are. If the customer cannot tolerate that they have the option to run the current release. It is really that simple. A beta participant knows that the new features can have problems and that there could be impacts to current functionality.



FYI - The trigger programming functionality is simply not available on the A16 with the latest release that I have. This was confirmed by Nyal.

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post #6658 of 9197 Old 03-24-2019, 04:19 PM
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FYI - The trigger programming functionality is simply not available on the A16 with the latest release that I have. This was confirmed by Nyal.
Yes, but what are you going to use the trigger programming for ?

Edit:
And in beta software, both new and old functionality can be broken (based on experience with other beta-programs).

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post #6659 of 9197 Old 03-24-2019, 04:24 PM
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Originally Posted by Berland View Post
Yes, but what are you going to use the trigger programming for ?

Edit:
And in beta software, both new and old functionality can be broken (based on experience with other beta-programs).

To turn on my amps and screen when video is to be played. They run quite warm and I want them off when I just play audio (most of the time). I want to leave the A16 on all the time and just have other equipment come on as needed. (The amps do not have IR that will work with the Harmony.)


Edit: That is exactly what I meant by "A beta participant knows that the new features can have problems and that there could be impacts to current functionality."

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post #6660 of 9197 Old 03-24-2019, 04:31 PM
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Originally Posted by Berland View Post
In my opinion the problem here is the dealer, not Trinnov. Give them a call and explain that you expect their assistance to resolve this.

Edit:
And this is why people need to sign a NDA regarding the beta program
Exactly. A beta program should be just that: a sample of users that have a specific need for the software, to be used under controlled conditions and with support that can manage the greater time investment sometimes needed for the features to be changed/introduced.

I run a business myself where I use beta software at times, and it's always pushed by the software developer, not handed out to be "used at your own risk'. It's a tradeoff between a large enough number of users and environments, compared to the available support for testing the software. Otherwise you might as well be owning an Emotiva processor ….

The other risk of a relatively uncontrolled release of a beta is that since many hobbyists pick up on problems rather than features, all it takes is two or three users to report a problem (i.e. the high-res problem introduced in a beta in certain circumstances) to start a reputation of the brand having 'issues'. Especially true when there are guerilla marketers that read a forum from industry competitors or dealers, and have a vested interest in spreading negative feedback no matter how atypical it is of the typical brand experience with official software releases or most configurations, for that matter.

Just my $0.02...
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