Originally Posted by Tommy_HT
- seems to be a documentation copy paste mistake (see A32 manual picture below) from A16 manual to A32 manual
I do not get 24bit 192kHz hi-res without cracks from Jriver MC25 to A32 over HDMI or over Mutec usb / aes ebu.
Source sync via Mutec MC3+ should be very good 2ch pcm hires quality AES EBU source.
Has someone in Europe sent (via dealer/distributor) the Altitude A32/A16 unit to service for HW fix to France and how much time did it take.
Or can the hw fix (replace the "firewire card"?) be done at importer and sw fixed over internet. I feel bad for hardwareless
evenings in case I need to send the unit back to factory for fix.
I sent mine for service because of issues with hi-res (176.4 and 192kHz). They fixed it, and it took 3 days + shipping (both ways). During this process Trinnov gave me update on what they did and progress. I also got mine upgraded from 16 to 32 channels. Extensive testing were also done to make sure everything was ok. Both for 192kHz in 24 channels and 96kHz in 32 channels. It came down to firewire cards not working as they should on the motherboard of my unit (so each card worked fine by themself, but with my motherboard there were issues). If I understood this correctly; my unit led Trinnov to change their testing process of the units during production to ensure this will not happen on new units coming out of the production line.
Trinnov HQ arranged for a loaner (32 channels A32) while mine was on service (via dealer). They also arranged for picking it up from my home and returned it to my place as well (delivery and return of the loaner unit was done at the same time). The intention was for them to set everything up as well both for loaner and when mine got returned, but I prefer to do these things on my own. All my presets and calibrations were transferred to loaner unit. So excellent service all the way through the process. When I got my unit returned; they had also written av personal letter describing Trinnov were sorry for the trouble I had with my device and a guarantee it was extensive tested and worked flawlessly; signed the guy that had done the upgrade and service.
HT: Trinnov A32 (AL32-1632)/AMP8/8M - BRYSTON 4B SST2 - B&W 802D3, 803D2, 2*DB1, HTM2D2, 804D2, SCMS, Nautilus SCM1, 805D2 - Heimdall2/Frey2 - ISOTEK EVO3 Titan,Sigmas - LG OLED65B7V - GIK ACOUSTICS
HP: Matrix Element X, 2*MOON 430HA D, 2*MiND2 - 2*Yggdrasil - 2*Hydra Z/ZPM - ISOTEK EVO3 Sigmas, Aquarius - Heimdall 2 - AUDEZE LCD-4 rev2, 2*LCD-XC - SHURE SE846 - Bose NC 700
Last edited by Berland; 11-10-2019 at 02:12 PM.