I was really in love at first with the new Strato S received last week, but our relationship went downhill fast due to an issue that took a week to resolve.
There was video noise when playing the two free 4K HDR movies (“Australia: The Wild top End” and “National Parks Adventure”) that made them impossible to watch. Of course, I used them to evaluate the system before making purchases. In working with the support group, this problem led us down a rabbit hole that took a week to resolve.
First, they thought it was the Lumagen and/or the fiber optic HDMI cable, so I connected the Strato directly to the projector; the problem was still there. Then they suspected it was an incorrect setting on the Sony 885ES projector and those gymnastics took several days of testing. Later they thought it might be a ground loop or noise on the power line, costing $$ on a noise filter and isolation transformer. No improvement.
In fact, nothing helped until I decided to download “A Few Good Men” and test it against the same movie on my NAS, played through the Oppo 203. They both had absolutely no noise whatsoever and looked identical!
A light bulb went on and I decided to play my other purchased movies; they were all noise free. After a week of trouble-shooting the problem all along was the two free movies!
Support is now checking with their Media Guide team to see what happened. They have been been great, but had never seen a problem like this before (neither had I), so immediately we thought it was something downstream from the movie file.
In any event, the Strato and I made up and now I am in love again