Official Sony VPL-VW995ES/870ES 4K Laser Owner’s Discussion - Page 47 - AVS Forum | Home Theater Discussions And Reviews
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post #1381 of 1401 Old 11-30-2019, 01:00 PM
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Originally Posted by Archibald1 View Post
I think you are the only person with that firmware that we know of. So as a factory firmware only at this stage, you may be right.

no, mine also has the 3100 firmware.
I think from the model series with the 4 in the S / N number (SXX-XXXXXXXX-4) already have the new firmware.

My first 870 was also changed. Had exactly the same with the green blob as Polarcircle.
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post #1382 of 1401 Old 11-30-2019, 01:30 PM
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My first 870 was also changed. Had exactly the same with the green blob as Polarcircle.
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Thank you for your support and letting me know that you and some others have had the same problem, I will continue to have to argue with Sony before this story has come to an end? Apparently, Sony doesn't log all the errors that these projectors have and realize they have to send out new ones until they fix the problem

Projector: SONY VPL-VW870ES - Screen: MULTIBRACKETS 135" - TV: SONY KD-AG9 - BD/MEDIA players: OPPO-UDP 205, PANASONIC DMR-BCT74 (PVR), APPLE TV 4K, NVIDIA GTX 1080 - Preamp: YAMAMHA CX-A5100, Power amp: YAMAHA MX-A5000 - Speakers: YAMAHA system 11.1 configured as ATMOS 7.1.4, front NS-F901, NS-C901, back NS-F700, atmos NS-B700, sub front NS-SW901, back NS-SW700 - Cables SUPRA: HDMI HD5, XLR, RCA, USB, CLASSIC 6.0 - Broadband: Fiber 250/100

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post #1383 of 1401 Old 11-30-2019, 01:49 PM
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Originally Posted by Kirk02 View Post
no, mine also has the 3100 firmware.
I think from the model series with the 4 in the S / N number (SXX-XXXXXXXX-4) already have the new firmware.
My S/N doesn't end with a "4". My S/N ends with an - A
In What month is your projector manufactured? Mine is 09/2019

Edit: It was wrong mine is also 09/2019

Projector: SONY VPL-VW870ES - Screen: MULTIBRACKETS 135" - TV: SONY KD-AG9 - BD/MEDIA players: OPPO-UDP 205, PANASONIC DMR-BCT74 (PVR), APPLE TV 4K, NVIDIA GTX 1080 - Preamp: YAMAMHA CX-A5100, Power amp: YAMAHA MX-A5000 - Speakers: YAMAHA system 11.1 configured as ATMOS 7.1.4, front NS-F901, NS-C901, back NS-F700, atmos NS-B700, sub front NS-SW901, back NS-SW700 - Cables SUPRA: HDMI HD5, XLR, RCA, USB, CLASSIC 6.0 - Broadband: Fiber 250/100

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post #1384 of 1401 Old 11-30-2019, 03:41 PM
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Originally Posted by polarcircle View Post
my s/n doesn't end with a "4". My s/n ends with an -a
in what month is your projector manufactured? Mine is 07/2019

09/2019
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post #1385 of 1401 Old 12-01-2019, 05:28 AM
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Originally Posted by Kirk02 View Post
My first 870 was also changed. Had exactly the same with the green blob as Polarcircle.
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Hi.
I did say he was the only one we knew of with that firmware. Now we know of two.
Any others lurking out there?

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Last edited by Archibald1; 12-01-2019 at 05:53 AM.
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post #1386 of 1401 Old 12-01-2019, 05:34 AM
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Originally Posted by Polarcircle View Post
Thank you for your support and letting me know that you and some others have had the same problem, I will continue to have to argue with Sony before this story has come to an end? Apparently, Sony doesn't log all the errors that these projectors have and realize they have to send out new ones until they fix the problem <img src="https://www.avsforum.com/forum/images/AVSForum/smilies/tango_face_sad.png" border="0" alt="" title="Frown" class="inlineimg" />
This issue has reared its head on 760s and 870s. Not sure if any 5000's have suffered anything similar.

Interesting that the lamp based models don't seem to suffer from the same phenomenon. Or do they? Anyone know?

“Remember to look up at the stars and not down at your feet. Be curious. And however difficult life may seem, there is always something you can do and succeed at. It matters that you don’t just give up."
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post #1387 of 1401 Old 12-01-2019, 05:48 AM
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This issue has reared its head on 760s and 870s. Not sure if any 5000's have suffered anything similar.

Interesting that the lamp based models don't seem to suffer from the same phenomenon. Or do they? Anyone know?
I have not seen any 5000 owners complaining of this defect. Then again the 5000 has a different optical block/light engine with its 5000 ansi lumen capability.
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post #1388 of 1401 Old 12-01-2019, 05:56 AM
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I have not seen any 5000 owners complaining of this defect. Then again the 5000 has a different optical block/light engine with its 5000 ansi lumen capability.
Yes it is massively different with it's liquid cooling and huge heatsinks! Plus just a general different design, not engineered down in any way for the need of 'compactness'.
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post #1389 of 1401 Old 12-01-2019, 06:22 AM
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Originally Posted by Archibald1 View Post
Yes it is massively different with it's liquid cooling and huge heatsinks! Plus just a general different design, not engineered down in any way for the need of 'compactness'.


Still the amount the 760es and the 870es is worth their shouldnt be any issues at all and shouldn’t be the same build quality as the 570 and 270es.


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post #1390 of 1401 Old 12-01-2019, 06:58 AM
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Still the amount the 760es and the 870es is worth their shouldnt be any issues at all and shouldn’t be the same build quality as the 570 and 270es.


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Yes, the lamp based units do not appear to suffer from it despite having very similar optical engines. One can only surmise that it is related to the laser somehow.... But then why do they not all have it? I am lucky as my unit is very good indeed thankfully. If it was like any that have been illustrated here, it would be going straight back and they would have to keep sending me new ones until it was solved.

If I detect it at any point down the road, I have a long warranty that will be fully made use of I can tell you!

In contrast, my 550 didn't have anything like this going on. I turned off option 21 in the SM and the picture was extremely uniform.

It was made in Japan however, which I still think makes a large difference in overall build integrity.

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post #1391 of 1401 Old 12-01-2019, 08:56 AM
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This issue has reared its head on 760s and 870s. Not sure if any 5000's have suffered anything similar.

Interesting that the lamp based models don't seem to suffer from the same phenomenon. Or do they? Anyone know?
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I have not seen any 5000 owners complaining of this defect. Then again the 5000 has a different optical block/light engine with its 5000 ansi lumen capability.
I had a yellow blob appear in the center of my screen on my VW 5000 which I did not notice (picture was looking just fine to me) but at around 1350 hours of use (2 and half years) - when Adam Peltz was here to install my Lumagen Pro for DTM and tweak my audio.... he tried to calibrate the projector and found the blu primary was way below (almost 30% of the others so very very low) the red and green. Being a blue phosphor projector, this was a problem and then on running a 20% IRE pattern it was obvious that the blob was there.
Adam could not calibrate the projector due to the massive uniformity issue and I put in a warranty repair with the help of Chris Cooley (ccool) my dealer who is awesome in his customer support.
This happened mid September - early October I shipped the 5000 to Sony for repairs and they had to change the entire Optical Block - and the projector was returned by Sony but the projector failed (I am told by Sony due to a loose connector).
Finally Sony and Chris did me right and they agreed to swap the projector with like new B Stock 'hand picked' VW5000 which will arrive on 4th December just in time for Kris Deering to come out here for a calibration on 12th December.
Not sure what caused the failure but seems like this can happen even in a VW5000 - Sony was quick in replacing the Optical Block which means they keep these in stock anticipating failures as this is a very expensive part.
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post #1392 of 1401 Old 12-01-2019, 09:21 AM
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I had a yellow blob appear in the center of my screen on my VW 5000 which I did not notice (picture was looking just fine to me) but at around 1350 hours of use (2 and half years) - when Adam Peltz was here to install my Lumagen Pro for DTM and tweak my audio.... he tried to calibrate the projector and found the blu primary was way below (almost 30% of the others so very very low) the red and green. Being a blue phosphor projector, this was a problem and then on running a 20% IRE pattern it was obvious that the blob was there.
Adam could not calibrate the projector due to the massive uniformity issue and I put in a warranty repair with the help of Chris Cooley (ccool) my dealer who is awesome in his customer support.
This happened mid September - early October I shipped the 5000 to Sony for repairs and they had to change the entire Optical Block - and the projector was returned by Sony but the projector failed (I am told by Sony due to a loose connector).
Finally Sony and Chris did me right and they agreed to swap the projector with like new B Stock 'hand picked' VW5000 which will arrive on 4th December just in time for Kris Deering to come out here for a calibration on 12th December.
Not sure what caused the failure but seems like this can happen even in a VW5000 - Sony was quick in replacing the Optical Block which means they keep these in stock anticipating failures as this is a very expensive part.
That is interesting indeed. I guess it stands to reason this kind of thing could happen to any device from any maker in all reality.

As for the part bolded, one could argue that they keep these items in stock as they don't want to keep owners of a 65k device waiting for repairs....

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Last edited by Archibald1; 12-01-2019 at 09:26 AM.
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post #1393 of 1401 Old 12-01-2019, 09:24 AM
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That is interesting indeed. I guess it stands to reason this kind of thing could happen to any device from any maker.

As for the part bolded, one could argue that they keep these items in stock as they don't want to keep owners of a 65k device waiting for repairs....
Two months down is quite a bit .... considering 65K invested in the projector and multiples of that in the theater...
Good thing I have been traveling on business and for vacation this two months..
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post #1394 of 1401 Old 12-01-2019, 09:31 AM
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Two months down is quite a bit .... considering 65K invested in the projector and multiples of that in the theater...
Good thing I have been traveling on business and for vacation this two months..
Yes two months is a lot. What was the turn around on the actual repair from sending to receiving though out of interest?

In my experience having a good dealer on your side can spur the huge corporate behemoth that is Sony into action far quicker than trying to engage them and get them moving as an individual.

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post #1395 of 1401 Old 12-01-2019, 09:37 AM
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Yes two months is a lot. What was the turn around on the actual repair from sending to receiving though out of interest?

In my experience having a good dealer on your side can spur the huge corporate behemoth that is Sony into action far quicker than trying to engage them and get them moving as an individual.
Once they got the projector (they Fedex Freight on the heavy projectors and send out special cases to ship them in as history has taught them that these get busted easy) it took them one week to tell me that everything was good they cannot find any issues until I sent them the Calibration Screenshots - after which they said yes they can replicate the same issue - after that two weeks to install and ship - but the unfortunate (now I think fortunate as I got a swap) part was the repair failed ...
Chris is very connected with Sony and they told me flat out that they try to service him to the best as he is a important partner to them.
My projector was almost 2 and half years old so I can understand (almost end of warranty period) why they tried to repair it first...
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post #1396 of 1401 Old 12-01-2019, 09:43 AM
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Once they got the projector (they Fedex Freight on the heavy projectors and send out special cases to ship them in as history has taught them that these get busted easy) it took them one week to tell me that everything was good they cannot find any issues until I sent them the Calibration Screenshots - after which they said yes they can replicate the same issue - after that two weeks to install and ship - but the unfortunate (now I think fortunate as I got a swap) part was the repair failed ...
Chris is very connected with Sony and they told me flat out that they try to service him to the best as he is a important partner to them.
My projector was almost 2 and half years old so I can understand (almost end of warranty period) why they tried to repair it first...
Yes, absolutely. At the end of the warranty period it would be silly to expect a new replacement before a repair is attempted.

My VW50 from years ago suffered a degraded optical block at the very end of the 3 year warranty and it was duly repaired. In that case it came back better then when it was new so I was well chuffed.

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post #1397 of 1401 Old 12-01-2019, 10:28 AM
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Yes, absolutely. At the end of the warranty period it would be silly to expect a new replacement before a repair is attempted.

My VW50 from years ago suffered a degraded optical block at the very end of the 3 year warranty and it was duly repaired. In that case it came back better then when it was new so I was well chuffed.
I am just miffed - why the optical block failed... would be good to know so if any precaution needs to be taken to avoid this again.
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post #1398 of 1401 Old 12-01-2019, 12:19 PM
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I am just miffed - why the optical block failed... would be good to know so if any precaution needs to be taken to avoid this again.
It certainly can happen to any Lycos or SXRD failure out of the box or with use. They are similar cases, yet different. The both 870/995 projectors above had a presumed defective optical block brand new out of the factory on two back to back occasions. Not sure if the failures are of the same size, and intensity or cause on the block. One could be a factory/manufacturing defect, while another form of failure could from heat and daily use wear/tear.

Ash, curious, how often do you run the projector in high mode (80 and up)? Of this %, what laser # do you use for high mode? I’m sure your hush box is perfectly regulated to keep the temp low around the projector.

The only precaution I take is to not run my 5000 on high mode, which greatly reduces the heat in the unit and the emission of hot air out.

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post #1399 of 1401 Old 12-01-2019, 12:36 PM
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The only precaution I take is to not run my 5000 on high mode, which greatly reduces the heat in the unit and the emission of hot air out.
I have a very efficient cooling system in the hush box with which I monitor the exhaust air through a digital gauge and from the projectors menu system (inflow) which never goes above 86 degrees F.

If the projector is specced and designed to run continuously at 100 (Full/High) Laser and turn off if the temp reaches at 105 Fitself then that should be expected.

I noticed in a recent post from a user that the 5000 is running cooler with the latest firmware update - maybe Sony has figured this out and has accommodated for the design.

Last edited by Ash Sharma; 12-01-2019 at 12:46 PM.
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post #1400 of 1401 Old 12-01-2019, 03:41 PM
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I noticed in a recent post from a user that the 5000 is running cooler with the latest firmware update - maybe Sony has figured this out and has accommodated for the design.
That is the kind of fix you want in a firmware update.

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post #1401 of 1401 Old 12-01-2019, 06:43 PM
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The 5000 is definitely running cooler with the new FW.
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