I had a real problem while answering your post.
Not sure why.. I thought it was pretty clear.
My intention was to try to understand why MUSE forum is empty. I can barely see how your post is related to this.
Sorry, you should have been a bit more clear if that was your intention. You did start off this way.. but then you launched into a whole 'negative points' debate that seemed really 'odd' at best.
Instead you decided to submit very emotional post defending something that cannot be defended. While you are asking to "stick with the facts" your post is very personal - you are talking about your needs and preferences which may not be perceived by people as theirs.
Not sure what part of my post was emotional? And yes, of course, I am talking about my needs and preferences. I am hardly in a position to discuss yours or anyone elses needs. I would have thought that was self explanatory.
Please note that I am the MUSE owner (I am not testing it as a beta tester). My decision to buy MUSE was intentional - I really appreciate it for everything it does good. That does not mean that I do not see things (by simple A-B comparison) that are below the standard existing on Hi-End market.
All I really understand from this comment is that you own a MUSE and are not a beta tester. No idea what else you are saying here..
When you write: "I emphasis SQ over features I wont use" you have every right to say so. But in the same way the owner of old Nokia cellphone (the one with mechanical keyboard) may say that he/she wants crystal clear sound, no call drops and long battery life - the primary job the cellphone should do. And does not care about features. But such phone has no chance to conquer today's market, it is boring device and majority of people wants smartphones with features. You can't escape features. Then you say something what really froze me : "We don't want the MUSE to fall into that trap" (of useless features I presume). Who are we? IAL engineers, sales reps or you are speaking on behalf of the rest of the world? The precise answer would be appreciated...
'We' is often used in the English language as a royal pronoun. Meaning, I was referring to myself in a somewhat comical manner that referenced a more lofty status. It was intended a clever joke; but was obviously lost. Thats ok.
Communication with customers: I am fortunate to have 3 separate systems one HT and two 2-channel and that includes a lot of components (changed through the years) that gave me picture what communication with customer should look like (we are talking Krell, McIntosh, Pass, Sonus Faber, TAqMcLaren, ClearAudio - naming only a few). I can say that they spoiled me but since my friends had same kind of service and support I suspect that this may be the usual way of taking care about customers.
Im not hear to defend Acurus. I dont work for them, I am not paid by them and I have no vested interest in their commercial success or otherwise. Lets be clear on that. I can only comment on my own experiences with them, which to date have been very good. Thats why I suggested you call them if you are not getting responses to emails. Perhaps they are not getting them?
But lets consider the example that is very similar to the problem with audio drops. By the way: there are millions of DVDs, BD disks and files to play. Do you really think that the fact that you did not come across one is the prove that the ones that causing problems (any problems) do not exist?
No, of course not. I am simply saying I have not experienced any audio drop outs in all the testing I have done. None. Zero. If there is a disc you have that you have experienced an issue with please post it here so I can test it. Or get a copy and then test it. Lets work together if there isa problem and find out if its system or software related - doesnt that make sense?
Lets get back to the example: As a HT player I use Oppo and some years ago I have bought very rare BD disk. Unfortunately changing chapters while playing DTS made Oppo freeze. I reported this to Oppo (with details on BD) and next day I had confirmation that they would look at it but no promise was made. With next firmware update problem was gone. And that was Chinese Oppo: $500-$1200 players manufacturer with large sales and no aspiration to be Hi-End. Expecting similar response from Acurus is not an exaggeration.
I think what you are saying here is that you expect a similar response from Acurus to that which you experienced with Oppo? sorry, just having a hard time with your grammar.
For those who are not aware about the problem: the small (~1s) brakes in audio playback happened every 90 min while playing some older DVD or BR disks and frankly speaking if you watch the movie at home and pause the playback for any reason (that resets the clock) you will never experience it even if you should. Emotiva RMC-1 had that every 18 minutes and that could be painful (see RMC-1 forum for details why that happens).
Ok - thanks, Im going to test some older DVD and BR discs tonight to see if I can replicate this. Although I have not experienced it to date with any of the older titles I have watched so far (and that has been at least a dozen).
Summing up: judging by the number of posts on both threads: Muse and Act 4 (can anybody find less populated SSP forum here?) it is clear that Acurus has a lot to do to change the way how it is perceived on Hi-End Market. And as Muse owner I am one of the most interested in the progress.
I am also interested in progress both here and from Acurus. I dont find the lack of posts here bothersome though. I think its just an indication that there really isnt much market penetration yet. And that this is likely due to the lack of ASPEQT. It could also be an indication that the sort of people buying MUSE are doing so as part of completed integrated Home Cinema systems designed and installed by professional integrators. Such purchasers are unlikely to post here or elsehwere on specific components in my experience as they purchased a 'solution'.
Moving On - Last night I updated to new and latest Firmware and did further testing. Each new firmware version is bringing expanded features to the HTML interface and options to the MUSE. One fantastic new feature is the option to roll back a HDMI port to 1.4 for legacy products. This is bound to please those who have older HDMI devices that are proving problematic in 2.0 environments.
I still have no firm date on when I can expect ASPEQT - and I will now be overseas again for work for a few weeks as of next week. So things may be a little quiet here from my side. Once I receive ASPEQT you guys here will be the first to know. Ok.. Im off to test some more legacy DVD and BR....