Powered paradigm subwoofers have a 3 yr warranty. I would call the dealer and tell him/her that they must honor the warranty and that you won't pay a penny outside of their shipping costs that you've verified as accurate costs. If they give you grief I would call paradigm corporate offices and provide the details of the issue with that dealers name and location. Further explain how much you have loved your paradigm products but if this can't be resolved the right way, they will not only lose a customer but you won't recommend their products to anyone again (something you've done whether you have or not). Be it on Facebook, Twitter, or forums likes these. Maybe even mention that you were considering moving up to the monitor or new prestige line in the near future but if this is the kind of "warranty" service they and their network of dealers are going to provide then you will simply take your business to other competitors.
My first turntable I bought online for cheap, I broke the tonearm cable and I was looking to replace the wires. The online dealer, useless. Called my local dealer I did a little business with and he called Sumiko the importer and asked for a "favor" for his "wife's cousin" they repaired it, put on a better tonearm and sent it back. They invoiced him $50 and he asked if I'd cover it but didn't demand that I did. Of course I paid him! I use this guy a lot and refer a lot of business to him. That's how you should be taken care of.
Dynaudio Contour 20, Focus 210C, DM 2/6, Hsu VTF3 MK5 HP, Oppo BDP-103, Naim Uniti Star, Marantz SR5010, 60" 4K Samsung LED LCD, XBOX ONE S
Last edited by callas01; 01-05-2016 at 08:49 PM.