Well Gents, I know I haven’t really talked too much lately about what’s happened with me over the past 2 months but I figure it’s time to share. 2 major events have taken place, one is completely unrelated to Dynaudio and the other is completely relevant to this forum.
First - my wife and I were one of the people that had to walk away from our house during the recession and so we have now bought a home again. Saving money while raising 3 kids can be tough, especially house purchase money - in California. Haha. Anyways we were able to buy a home in the Orange Crest area which has the best schools and is the higher end area of Riverside. I’m talking homes less then a block away go for 3/4 mil and a couple blocks down 1-1.5mil. It’s crazy as people use to live in Riverside because it was affordable and you’d work in LA or O.C. Now people are buying in places like Beaumont or Banning and Hemet to find affordable homes. In any case, we were fortunate to find a $400k fixer upper (haha yea you read that) and are investing almost $30k in home improvements. Which is awesome as we will raise our home value to $450k in just 45 days of owning the home. Many of the homes in my neighborhood appraise around $475-500k, so in a few years we will complete upgrades on the kitchen, 2nd full bath upstairs and redo the downstairs flooring and we should be well into that range. For now we concentrated on the upstairs master bath (remodel), all upstairs flooring, new water heater & dishwasher, patio sliding door, new garage door, vinyl fence for the back & side yards, and repainting the exterior of the home. We also purchased new furniture for both living and family rooms and a bedroom set for the wife and I and a bed for my oldest. We are doing the interior painting in the upcoming weeks ourselves with the help of our parents. Once it’s all complete I’ll share some before and after pics.
On the other hand, a few months back we went to Disneyland to hangout, we have annual passes so we go 1-2 times a month. This particular day when we came back to the home there was a particular smell, I went to the kitchen thinking something was left on, wife ran upstairs to check her hair straightener, but neither were on. So as we were preparing to make dinner I went to turn on the Naim Uniti Star for some background music to discover it was not turning on. After 10 mins of playing with it, I texted Tyler of Next Level A&V and was like what the f-! So I rerouted the speakers to my Marantz AVR after dinner and proceeded to just hang with the wife and watch something. But discovered that the speakers sounded very faint. I pulled the grill off the left front, and saw the woofers were melted and the smell.... that’s where the smell came from! Took off the right grill and it seemed ok. Texted Tyler again. He was in shock, he’d never seen that in his time as an audiophile or dealer. So he told me, I’ll get you RMAs and we will send the items back to each manufacturer/distributor. Now my Naim was under warranty, the Dyns... may have just expired or coming up on expiring. Well within 48 hrs of Naim looking at my unit they shipped me a brand new one. Dynaudio needed to contact Denmark for parts, costs and availability; the short of this is that they were were willing to repair them, or allow me to upgrade to something else. Details will remain with myself and Tyler but I can only say that everyone involved especially Tyler and Dynaudio were amazing. Dynaudio even said to me once that well “something upstream caused this”. To me that could have meant, this isn’t our problem. However Mick and Tyler came up with a few solutions, 260s repaired, or upgrade to a Contour product. I took the “equity” towards a pair of Ivory Oak Contour 20s.
and Next Level (Tyler)
I thank you both for very much for helping me get through this situation and making whatever sacrifices needed to help me out. When people talk about customer service they need to talk about what Dynaudio and Next Level have done. Excellent, excellent service and I’m glad I’ve chosen to partner with such great people and companies.