Oh, I didn't mention it before but I am excited to say that I've ordered a replacement pair of M85s. What happened was that one of the pair they shipped me was damaged. Looked like it had been dropped and kicked: the wood is chipped and scratched, the woofer's molding was cracked and loose. I was heartbroken. I called to report this and they told me that UPS would come and charge it off since CSW doesn't claim responsibility for shipping damage. Then they would send me a new set.
Well, after a few days and UPS still hadn't come I noticed that the M85s were no longer on the website so I called and they told me they were sold out, never going to have them again and there was nothing to be done but give me a refund and we'll go our separate ways.
Needless to say I was livid but they stonewalled me.
As a last resort, I thought I'd listen to them and see if I could live with the damage. At first I was afraid of plugging it into my receiver since there could have been any sort of internal damage that could do very bad things to my beloved Marantz 7002.
They both sounded fantastic, there was no perceptible difference between the two. So I decided to keep them both: the listening is what its all about anyway.
CSW was good enough to knock another 50 bucks off and that was that.
Then yesterday I saw they had the M85s back in stock and I, of course, called right away to order replacements and set up an exchange. The sales guy mentioned that they only had one pair and it was mine! Despite the great sound of the damaged speaker, I worry about future warranty or internal problems down the road.
I'm not going to send my current pair back until I have the new ones in hand as I've learned from past experience that just because you order something from these guys and they tell you they have them in stock, that doesn't mean you'll get it. The T205 towers were actually my first choice but a week(!) after I ordered them and my credit card had been charged, I got a form email telling me they canceled the order due to insufficient stock.
Its been a rollercoaster customer service experience; first they'd make some (in my mind) pretty big blunders (promising stock they don't have, not honoring their return policy, etc) then they'd make up for it by discounting the next best thing. I'll admit I'm impressed with the dedication of the sales and tech support team, they seem to genuinely want to rectify problems but they are limited by an inefficient support infrastructure.
When alls said and done, I'm paying $150 for a pair of brand new and defect free M85s. Not too shabby if they actually get here