I guess we have different expectations. I thought a reply within a week was good service while you're ready to wash your hands of them. I've had amp's fail under warranty from a couple different brands and the process always takes time, Krell once had a KAV int for several months! I've been fighting with my cable co for 6 months for shipping the wrong products, denying responsibility and charging me monthly fees for bs! 4 days for a company that's just been bought and is in transition is actually amazing imo.
Meridian dsp8000,Usher BE-20 DMD dancer, Vienna acoustics Beethoven's and (Strauss for sale), Hegel H360, Roon Nucleus, Rega jupiter cd, Revox s26 tuner,[path]salon2, salon1, f52, r105/3, ads L9e and the infamous bose 901 vI.