Revel Owners Thread - Page 489 - AVS Forum | Home Theater Discussions And Reviews
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post #14641 of 15279 Old 03-05-2019, 06:48 PM
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Originally Posted by Spinaker01 View Post
Seems unlikely both tweeter and mid would go. I think you may have either a bad internal connection or blown some common element of the upper crossover. Either of these should be cheaper to fix than driver replacement.


I took the tweeter out and hooked up another speaker to it and I get sound. This means the crossover is good right? I been trying to email and call customer support, but they won’t answer anything. Terrible customer support. Hopefully they respond soon. Should be a easy fix if I just swap parts out. Hopefully they aren’t too expensive. I am not under warranty.
The place that does warranty work says they can’t sell me the parts. I can only send the speakers in.
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post #14642 of 15279 Old 03-05-2019, 07:33 PM
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Originally Posted by mrtripleone View Post
I took the tweeter out and hooked up another speaker to it and I get sound. This means the crossover is good right? I been trying to email and call customer support, but they won’t answer anything. Terrible customer support. Hopefully they respond soon. Should be a easy fix if I just swap parts out. Hopefully they aren’t too expensive. I am not under warranty.
The place that does warranty work says they can’t sell me the parts. I can only send the speakers in.
Are you going to send them in?
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post #14643 of 15279 Old 03-05-2019, 07:40 PM
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Are you going to send them in?


I am trying to just get the parts sent to me. If I send them in I have to pay for shipping both ways. I imagine that is like $600. Hopefully I can get ahold of someone at Revel soon.
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post #14644 of 15279 Old 03-05-2019, 08:46 PM
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Originally Posted by Rex Anderson View Post
I was pleasantly surprised by The Eagles "Hell Freezes Over" and James Taylor's "Live at the Beacon Theater" when they first came out. Very well mixed and good sounding for early surround on DVD. IMO, we need more well done live concert material. It would beat the heck out of going to the concerts if the live sound is poor.

I was sitting at a restaurant bar a few nights ago and they were playing Don Henley, "Live- Inside Job" DVD. Very well done, killer band and performance. Wish they would remaster some of these in Blu-Ray format.
If you like The Eagles, you should check out the Farewell Live from Melbourne BluRay.
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post #14645 of 15279 Old 03-06-2019, 05:12 AM
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If you like The Eagles, you should check out the Farewell Live from Melbourne BluRay.

Thanks, I have seen it and it is very good and better quality than "Hell Freezes Over". Just not the same....
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post #14646 of 15279 Old 03-06-2019, 07:02 AM
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If you like The Eagles, you should check out the Farewell Live from Melbourne BluRay.


I had the DVD set and replaced it with the Blu-Ray. I did not go back to back as I gave away the DVD version to my neighbor right away but I don’t think the Blu-ray was an improvement for audio, actually wondering if the DVD may be better. Still a great recording. I would like to have Hell Freezes Over. While I have all their albums on CD, more of a fan of the concert videos.


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post #14647 of 15279 Old 03-06-2019, 08:07 AM
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Perhaps old news but the Dave Matthews, Tim Reynolds Live at Radio City Music Hall is stellar to me as well as the John Mayer Live

 
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post #14648 of 15279 Old 03-06-2019, 09:37 AM
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Perhaps old news but the Dave Matthews, Tim Reynolds Live at Radio City Music Hall is stellar to me as well as the John Mayer Live
All BluRay?

Interesting about The Eagles Live in Melbourne DVD/BluRay comment earlier.
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post #14649 of 15279 Old 03-06-2019, 09:38 AM
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Originally Posted by jima4a View Post
I had the DVD set and replaced it with the Blu-Ray. I did not go back to back as I gave away the DVD version to my neighbor right away but I don’t think the Blu-ray was an improvement for audio, actually wondering if the DVD may be better. Still a great recording. I would like to have Hell Freezes Over. While I have all their albums on CD, more of a fan of the concert videos.


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I used 5.1 and haven’t heard the DVD version.


Were you using surround or 2 channel?
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post #14650 of 15279 Old 03-06-2019, 09:42 AM
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All BluRay?

Interesting about The Eagles Live in Melbourne DVD/BluRay comment earlier.
Of course

 
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post #14651 of 15279 Old 03-06-2019, 09:48 AM
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Revel Owners Thread

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Originally Posted by laserjock II View Post
I used 5.1 and haven’t heard the DVD version.





Were you using surround or 2 channel?


Surround (multichannel)! I also have both Blu-rays that Milt99 notes above (assuming Mayer’s “where the light is”) also well recorded. Add Talking Heads “Stop Making Sense “.


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post #14652 of 15279 Old 03-06-2019, 10:12 AM
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Speaking of surround channels, I have had 5.1 for a long time and have enjoyed both music and multichannel surround mixes (DVD-A, SACD, BluRay Audio etc).

I have an “extra” pair of Performa3 M106 speakers and I have no way to incorporate them in a rear surround position.

Would they be sufficient and worthwhile to incorporate as wides on stands?

I could do front heights but I’ve heard from others that wides were a better solution.
(Plus easier to make possible in my situation.)
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post #14653 of 15279 Old 03-06-2019, 11:02 AM
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Quote:
Originally Posted by laserjock II View Post
Speaking of surround channels, I have had 5.1 for a long time and have enjoyed both music and multichannel surround mixes (DVD-A, SACD, BluRay Audio etc).

I have an “extra” pair of Performa3 M106 speakers and I have no way to incorporate them in a rear surround position.

Would they be sufficient and worthwhile to incorporate as wides on stands?

I could do front heights but I’ve heard from others that wides were a better solution.
(Plus easier to make possible in my situation.)

I remember reading some discussion on this here a while back. Folks did like front wides. Certainly worth giving them a try since you have an "extra" pair.
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post #14654 of 15279 Old 03-06-2019, 07:26 PM
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Voice2 Tilt Adjustment Bolt Specs?


Does anyone have the specs for the tilt adjustment bolts that go into the bottom of the Voice2 for use with the stand? The most important spec is the thread diameter, but length would be helpful as well. With the thread diameter, I can buy my own combo of bolts/washers. . . . I have contacted Revel but have not received a response. . . . If all else fails, I'll go the trial and error route and report back.

Since Revel customer care is MIA, I used trial and error to make my own Voice2 / Stand Tilt adjustment bolts.
For those that may need to create a bolt in the future, the specifications are as follows:
(1) Stainless Steel Hex Bolt - 5/16-18 x 2 1/2" (length)
(2) Washer - standard 5/16" x 3/4" (diameter)
(3) Neoprene Washer - 5/16" x 1 1/4" (diameter)
(4) Nut - Standard 5/16"


Although the Voice2 manual indicates that Revel provides a felt washer (which makes direct contact with the stand), the neoprene washer is equally non-abrasive yet more secure and dense. Given the slight curve of the stand and the distance between the holes, you will not want to go with washers wider than those I've used. The length is also perfect - 2" would be too short and 2 1/2" exposes a sufficient amount of screw for you to hold onto to make adjustments.

See attached pictures for reference.
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post #14655 of 15279 Old 03-07-2019, 11:26 AM
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Has anybody ever tried to polish surface scratches out of a pair of Salon 2's? I've seen a damaged pair of f208 and they look to be encapsulated by a 1/4" clearcoat of plastic. Anybody have experience repairing them? tia

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post #14656 of 15279 Old 03-07-2019, 11:36 PM
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Quote:
Originally Posted by chris431 View Post
Since Revel customer care is MIA, I used trial and error to make my own Voice2 / Stand Tilt adjustment bolts.
For those that may need to create a bolt in the future, the specifications are as follows:
(1) Stainless Steel Hex Bolt - 5/16-18 x 2 1/2" (length)
(2) Washer - standard 5/16" x 3/4" (diameter)
(3) Neoprene Washer - 5/16" x 1 1/4" (diameter)
(4) Nut - Standard 5/16"


Although the Voice2 manual indicates that Revel provides a felt washer (which makes direct contact with the stand), the neoprene washer is equally non-abrasive yet more secure and dense. Given the slight curve of the stand and the distance between the holes, you will not want to go with washers wider than those I've used. The length is also perfect - 2" would be too short and 2 1/2" exposes a sufficient amount of screw for you to hold onto to make adjustments.

See attached pictures for reference.


Their customer service is terrible. I finally had them email me back prices for new tweeters. It took 4 days. Now they gave me a number to call to buy them. It was the same number I been calling all week. Just goes straight to voicemail. I plan on just selling my speakers after they are fixed. Not dealing with this company anymore.
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post #14657 of 15279 Old 03-08-2019, 06:49 AM
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I guess we have different expectations. I thought a reply within a week was good service while you're ready to wash your hands of them. I've had amp's fail under warranty from a couple different brands and the process always takes time, Krell once had a KAV int for several months! I've been fighting with my cable co for 6 months for shipping the wrong products, denying responsibility and charging me monthly fees for bs! 4 days for a company that's just been bought and is in transition is actually amazing imo.
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post #14658 of 15279 Old 03-08-2019, 09:14 AM
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I guess we have different expectations. I thought a reply within a week was good service while you're ready to wash your hands of them. I've had amp's fail under warranty from a couple different brands and the process always takes time, Krell once had a KAV int for several months! I've been fighting with my cable co for 6 months for shipping the wrong products, denying responsibility and charging me monthly fees for bs! 4 days for a company that's just been bought and is in transition is actually amazing imo.


We definitely do. The reply was for a number which they don’t even answer, so it didn’t help me. The previous guy tried 3 weeks and they didn’t help him. I am sure it will be the same for me. Considering I spent $4k on these I guess product support is too much to expect. Just letting people know my experience just in case they are thinking about purchasing a product from Revel. It’s something that would of swayed my decision if I was in the process of buying speakers. Live and learn I guess.
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post #14659 of 15279 Old 03-08-2019, 09:50 AM
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We definitely do. The reply was for a number which they don’t even answer, so it didn’t help me. The previous guy tried 3 weeks and they didn’t help him. I am sure it will be the same for me. Considering I spent $4k on these I guess product support is too much to expect. Just letting people know my experience just in case they are thinking about purchasing a product from Revel. It’s something that would of swayed my decision if I was in the process of buying speakers. Live and learn I guess.
Is there a dealer in the equation here or did you buy the speakers used from a private party? If you bought them new from a dealer (even if they're out of warranty now), get the dealer involved. Or perhaps one of the Revel folks who posts some here can get the appropriate person to plug the phone back in on the support desk...
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post #14660 of 15279 Old 03-09-2019, 06:56 AM
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Is there a dealer in the equation here or did you buy the speakers used from a private party? If you bought them new from a dealer (even if they're out of warranty now), get the dealer involved. Or perhaps one of the Revel folks who posts some here can get the appropriate person to plug the phone back in on the support desk...
This is actually the chain of command to use and dealers have the connections to get things done. Revel is clear about their warranty and the companies whom not to buy from. I understand trying to do the legwork to avoid dealer markup on out of warranty parts, but these guys know what it's like out there and most likely will work with you in regards to markup.

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post #14661 of 15279 Old 03-09-2019, 10:46 AM
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I am not meaning to be a jerk. Serious question. Do they use cheaper materials where it does not effect sound? So they can put more money into what does effect sound? I saw the M126BE. The cover over the tweeter and wire terminals look like what is found on $50 speakers. I mean all the plastic. Plus the finish. Compare for instance to Focal 706(less money) or Diablo Utopia(more money). "looks" much nicer. Looks are not sound however. Even the Gem 2(more money) has the cheap "looking" terminals and back plate. I am just guessing they do that so they can put the money where it counts? Which would be a good thing of course.
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post #14662 of 15279 Old 03-09-2019, 12:14 PM
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Originally Posted by TriTon464 View Post
I am not meaning to be a jerk. Serious question. Do they use cheaper materials where it does not effect sound? So they can put more money into what does effect sound? I saw the M126BE. The cover over the tweeter and wire terminals look like what is found on $50 speakers. I mean all the plastic. Plus the finish. Compare for instance to Focal 706(less money) or Diablo Utopia(more money). "looks" much nicer. Looks are not sound however. Even the Gem 2(more money) has the cheap "looking" terminals and back plate. I am just guessing they do that so they can put the money where it counts? Which would be a good thing of course.
There's probably some truth to what you're suggesting here. The Salon 2's come with plastic hinged covers on the back to hide the terminals - I took mine off because 1) they got in the way of the speaker connectors I was using and 2) they look kind of cheap. Conversely, IMHO the grill cloths on the Focal 1038Be's in my home office look rather cheap when you compare them to the clever grill covers Revel uses on the Ultima 2 series speakers.
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post #14663 of 15279 Old 03-09-2019, 03:27 PM
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This is actually the chain of command to use and dealers have the connections to get things done. Revel is clear about their warranty and the companies whom not to buy from. I understand trying to do the legwork to avoid dealer markup on out of warranty parts, but these guys know what it's like out there and most likely will work with you in regards to markup.


Dealers will sell you parts if you didn’t buy the product from them? I purchased these used on Audiogon 3 years ago, so I don’t have a warranty.
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post #14664 of 15279 Old 03-09-2019, 03:33 PM
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Originally Posted by TriTon464 View Post
I am not meaning to be a jerk. Serious question. Do they use cheaper materials where it does not effect sound? So they can put more money into what does effect sound? I saw the M126BE. The cover over the tweeter and wire terminals look like what is found on $50 speakers. I mean all the plastic. Plus the finish. Compare for instance to Focal 706(less money) or Diablo Utopia(more money). "looks" much nicer. Looks are not sound however. Even the Gem 2(more money) has the cheap "looking" terminals and back plate. I am just guessing they do that so they can put the money where it counts? Which would be a good thing of course.
It appears so, I just bought some M105 and the drivers seem to be very high quality but the cabinets, ports and binding posts all seem pretty cheap for a $1500 dollar speaker. They sound great but at that price I want my speakers to look and feel great as well as sound great.
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post #14665 of 15279 Old 03-09-2019, 04:15 PM
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If you don't want to see how really "cheap" your speakers look, for sure don't look inside them.


I've had a pretty good look inside my Revel F208s, using my smartphone camera, and a very loose port, on the demo pair I had, and kind of wish I hadn't. haha. They look much more expensive from the outside.


I had a long career in manufacturing, so not much surprises me in that area. I remember buying a new boat years ago (Catalina 310) that besides having a ton of sawdust in the bilge, also gave up gloves, a paper towel roll, Used tape roll, and several used rags. But it looked great in places normally seen. Anyway, I do have a strong curiosity about those kind of things, and what goes on behind the scene concerning manufacturing.


I've posted some info about the Performa3 manufacturing in the past, but I get the feeling that there are people that don't want to know about such things, so I won't post anymore interior photos than I have already.
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post #14666 of 15279 Old 03-09-2019, 06:30 PM
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I am glad I figured that right. I thought I was going to get flamed for that. They sound pretty darn good to me. All that really matters. If you want an incredible finish, unfortunately I think we are looking at much more expensive. Or made in China. I personally would prefer the money goes in the sound first. Expensive speakers part of what you pay for has no bearing on sound.
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post #14667 of 15279 Old 03-09-2019, 06:40 PM
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Not sure I understand deciding to pay good money for something without thoroughly checking it out. Or if having noticed it prior to purchase, deciding to proceed with the purchase but complain about it thereafter.
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post #14668 of 15279 Old 03-10-2019, 06:22 AM
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The plastic does not turn me off at all. As for what is inside....Can you take apart speakers in the store? For all we know some 40 Grand speakers have some sandpaper left inside of them! Rather spend less and be impressed than spend more and wonder why! Revel are a good deal for what they offer. You want BE in another speaker it is twice the price. Not you get what you pay for. Maybe they "look" cheap but they work fine.
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post #14669 of 15279 Old 03-10-2019, 07:46 AM
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Quote:
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The plastic does not turn me off at all. As for what is inside....Can you take apart speakers in the store? For all we know some 40 Grand speakers have some sandpaper left inside of them! Rather spend less and be impressed than spend more and wonder why! Revel are a good deal for what they offer. You want BE in another speaker it is twice the price. Not you get what you pay for. Maybe they "look" cheap but they work fine.
I think Revel is actually smart about spending money on looks where it counts - on the finish and grills. Stuff that's less visible, like the rear and especially inside, doesn't really benefit from getting overly fancy. The super nicely finished binding posts and metal panel they're attached to on the back of my Focal speakers looks great while connecting the speaker cables, but you don't see that every day and there's absolutely nothing wrong with the binding posts on my Revel speakers. On the other hand you do see the finish and grills every time you look at the speakers, so I'm happy that Revel pays attention to those items (Focal speakers have a really nice finish as well, though I'm less impressed with their grill covers). And of course Revel delivers where it really counts: sound quality.
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post #14670 of 15279 Old 03-10-2019, 07:59 AM
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Plastic molding allows for a repeatable, precise waveguide that is less likely to shift and break over time. Metal is much harder to machine and leads to much more waste in manufacturing. I've looked inside some pretty expensive speakers ($100k range these days) not too mention gobs of electronics. I'll just say it is better to think about how good the sausage tastes (or sound is) and not about how it is made.

Drivers are important, and I've been impressed with the cabinets on my Revels (F206 and Salon2 so far) both in their looks and the way they are designed and manufactured. Someone in marketing probably decided the plastic door in back provided a more finished look; mine are still on there but taking them off sounds like a good idea if I have to mess around back there again. For now, out of sight, out of mind...

I do like the idea of separate crossover boards. The inductors in particular can couple undesired energy if not properly oriented and isolated. even some expensive speakers sometimes muck that up. See last line, first paragraph.

FWIWFM - Don
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"After silence, that which best expresses the inexpressible, is music" - Aldous Huxley
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