You can try to force it manually but I am not sure it will work. The issue I see most often is that Onkyo doesn't really have a "master control" device for firmware updates. What this means is that there is no single device that can unilaterally update the software for any subsystem. Instead, they rely on having each subsystem up and running already and then simply send commands from the DSP chip telling the other chips to update their own software. The problem this creates is that if that if one of the subsystems fails on its update, that device now has no way to boot up and thus, cannot accept the command from the DSP to restart the update. In most cases I find that the only option is to remove the affected device and reprogram it using a Flash programmer. The good news is that these programmers are pretty inexpensive (under $100 US) but the chips often require some soldering skills to remove and then solder back in.
Also, it is possible that the VSP has another issue. The VSP is the chip with the "Marvell" logo on top and it is the same type of BGA design as the DSP that Onkyo repaired for you. As such, it (like the DSP) can suffer from broken solder balls. In your case this isn't likely since the failure happened during a firmware update but it is still possible.
If you want to try to force the VSP to update, you can do the following:
1) First, follow the instructions on the Onkyo website for downloading the latest update and copying it to a USB Memory stick.
2) Insert the USB memory stick in the front USB port and turn the Receiver on.
- it will take a minute or two for the DSP to fully boot up but you can tell that it is ready when you see lights flashing on the USB stick
3) Press and hold the "DISPLAY" button and while holding it down, press the "ON/STANDBY" button - this will bring up the MAIN FW level
4) Within 3 seconds, press the "RETURN" button - this will place you in the "manual" FW update menu
5) Use the Tuning wheel (circular buttons in the center of the unit that are used to tune in Radio stations) press the "UP or DOWN" button until "USB" is displayed. Next, use the "LEFT or RIGHT" button until "VSP" is displayed.
6) Once the menu shows "USB-->VSP", press the "ENTER" button (the button in the center of the wheel)
It should now try to update only the VSP.
If that doesn't work, someone is probably going to have to pull the firmware chip off and reprogram it. The part you need to update is: Q8040. It is a 16 pin device and if you use something like "ChipQuick" it shouldn't be too hard to remove. You would need to get your hands on a programmer and interface socket as well. I would recommend the "FlashCat Pro":
- look for the SOIC-16 adapter - ~$15US
The software might seem a bit confusing but this programmer is actually pretty easy to use. I have a copy of the firmware you need. If you decide to try this route, send me a PM and we can figure out how to connect.
Originally Posted by SLIMaxPower
We're in Perth, AU and had the hdmi-board replaced under warranty a year or two ago It's 5 or 6 years old from new. Apart from that the unit has been faultless and used daily for home theatre / tv with addition of a rotel amp for most of the pushing duties.
Last weekend we had a scheduled power outage, which had triggered a firmware update after the power returned. I was informed that nothing would show on the tv, even though the devices were turned on. Our TV is display only - the tx nr 818 drives our home theatre / tv
The display panel showed F/W update and showed net update. I chose yes, waited for the amp to shut down again. Waited for an hour then started looking online.
I tried powering off full and disconnecting power. Turned off other devices/unplugged.
Retried flashing via NET. error 3-57.
Power off again and tried reflashing via USB. error 3-57
It will probably cost a few hundred at least just to be seen.
Distributor says this, quote " The situation with your unit is that either the VSP firmware cannot be seen during the update process ( represented by ?? in the firmware number ) or the firmware in the chip is corrupt causing a check sum error. In either case it will require attention at a service centre.
Unfortunately this has happened at power on/off stage." end quote
At this point there is still no video going to TV, but NET audio works and probably the other devices.
usually leaving power our for a long time should force a new update.. or can I do something via the rs232 port ??