Help with AVR-X3000 iRadio functionality
First, I completely understand this receiver is pretty old, but in general its been fantastic for me and my family and I really don't want to replace it right now. This receiver is the main hub for all A/V right now in my family room, the place where my kids watch cartoons all the time and where my family and I want the majority of our TV, Movies, etc. It's also the unit we use for two zones while having friends and family over for parties etc. It's pretty important.
The receiver is running the most current version of firmware and I have reset the microprocessor once to troubleshoot, i've also done the simple unplug power about 200 times over the last couple months.
The trouble is that one of the most used features on this receiver, the iRadio/Network audio functionality is basically dead. No matter what I do, no matter how I use the receiver (via web controls, via AVR-Remote app, via actual remote or front controls), the minute I try to access iRadio or Network, the device attempts to play the last played iRadio station. The station plays fine, but I cannot select any other station or iRadio function. For example, using AVR-Remote, if I go into network and try to select Pandora, it starts play the previously played iRadio station and will never load pandora. If i browse the iRadio menu and select a different station, it continues to play the previous station and never starts the new select.
This is super frustrating and Denon has been less than helpful. I contacted the support which was a joke too. For one, I contacted their email address for support several times and never heard back, I called their phone number several times and got this absurd message that says "we're sorry, we have high call volume, try again later" and hangs up on me. I used to design IVR systems, that's a joke. Finally I submitted a case through their online support request system, and got a canned email that basically says "send it to our service center" which could have 4-6 week turn around. Seriously? Have zero entertainment in my main living space for that long.
Zero troubleshooting help from Denon. This is my third Denon receiver, may be my last if I have to replace it right now.
Any one experience similar iRadio issues and have some suggestions?