So I am having an issue with my Denon AVR-3312Ci. It plays fine for a while then all of a sudden it starts "clicking" inside the amp and I lose the sound from the center channel. It will then "click" again and sound back and then back and forth.
The only thing I have changed is my TV stand and I added banana clips to all speaker wires. My new TV stand has about 4-5`` of clearance from the top of the receiver to the bottom of the next shelf and the sides and back are open. The only differance from the old one is the old one had likely about 8-10`` above the receiver.
Does anyone have any experience with this issue? I am thinking it might be overheating but that is just a guess. The receiver seems pretty warm.
Thanks for any help!
Check closely your connections, any little wire strand can cause a short, shutting off the audio..
Check both @ the AVR and loudspeaker..
Just my $0.05... 👍😉
Hopefully issue resolved as I am not sure how I would get a loose connection inside fixed, I am a horrible solderer.
I am having what seems to be the exact same problem with my AVR-3312CI. I had to move my receiver slightly to check the position of a cable the other day and noticed a click. The center channel immediately stopped working. I wiggled the binding posts and the center channel started to work again. This has happened two or three times and now nothing will make the center channel work. I have removed and reset the cables, reset the microprocessor, swapped speakers and cables.
For whatever reason it seems that the magnetic contactor switch is not kicking in for the center channel. Does anyone have any idea on how to fix this? If not I will have to take the receiver to be serviced as it is now out of warranty (1 year refurbished warranty). I hate to hand it over and not have any control over how much this is going to cost to fix. Would be great to be more knowledgeable about this specific problem so as not to get hosed on the repair. Anyone else have any thoughts?
Anyone have any thoughts I could try to fix this before finding someone to send it away to?
Summary: Drop it lightly, check again.
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Yesterday i got the same issue with my 3312, I lose the center and rear channels. The AVR starts clicking randomly and sounds goes off and on for those channels. Not it seems those channels dont come back on at all any more. (lifting the AVR a bit doesnt help for me either)
Since this thread started in 2013 I wonder if some of you know what is causing this? I contacted my local dealer and explaining the problem they think its a faulty processor unit (because the problem occurs with 3 speaker channels).
Now im not technician but when i hear that they might have to replace the processor I think of very high repair costs (if the replacement parts are still obtainable). So im hoping this is not the case.
So if any of you know what is causing this issue please let me (us) know.
I just sent an email to Denon to see what they say but not very hopeful that they'll be willing to do anything as the unit was purchased in 2012 as a refurbished unit. Unfortunately, Washington state only has a single service center that only deals with products they've sold, and is 5 hours away anyway.
Last edited by jdustinb; 06-12-2016 at 04:02 PM.
It is incredible that in this world of sophisticated electronics that picking up the AVR and dropping it will solve this problem. Incredible, but true.
After hours of going through the menus, resetting the microprocessor, reading the manual, doing a hard reset, etc., I read this forum and tried dropping my AVR-2312.
No sh*t. IT worked.
Thx AVSForum members.
Edit: I'll also add, this trick usually only lasts around a week before I have to do it again.
I had noticed the issue and I somehow was able to fix it for a few months. When I switched TV, the issue came back.
When I start losing the channels, I don't always get a *click* sound (or I haven't noticed.)
I've been able to fix it for short periods of time by touching some of the speaker wires, at random and then slowly backing away from the receiver. The slightest vibration seems to, sometimes, trigger the issue again.
Switching to banana plugs seems to have helped, but definitely not fixed it.
Next time (shouldn't be too long...) I'll try the small drop trick.
Sorry if this isn't helpful, just another failing receiver entry in here.
Receiver = AVR-2312
5.1 Setup = 2 rb-51 ii, 1 rc-52 ii, 2 rs-42ii, 1 PA-120
From the research I have done, it leads to being an issue with the hdmi board and is apparently a common problem according to multiple sellers who stocked Denon receivers around 2010-2013ish. I give up with the 3312, it's a lovely receiver when it works but it's too unreliable.
Mine was set at a default of 6ohms. I changed it too 4ohms which would give me more power to work with, with my 7.2 Surround sound HT Setup.
After I changed that, I heard no more clicking and my issue was solved.
When I had the Issue at hand, my config never changed (Meaning) switching DolbyTrueHD too DTSHDMA or a Speaker setup change like switching too 5.1 or 3.1
I do understand this thread is old but I decided to give my thoughts on the situation with a fully updated answer.
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