I own a first gen XPA5, purchased in 2011 - well out of warranty. After years of absolutely glorious, trouble-free service, my amp started going into protect mode non-stop. I would switch inputs on my pre-pro & my amp would trip, whether or not there was a signal. I would turn on my second Emotiva amp & that would cause my XPA5 would trip. A change audio signal (for example, on TV broadcast, from surround sound to stereo) - the amp would trip! TRIPPITY TRIP TRIP! Pretty sure at this point all I had to do was look at the amp & it would trip.
So I don't look like I am pointing a finger at Emotiva's quality here - there is a chance this issue was caused by a power surge we had in my area back in Feb this year during a major windstorm. Even though it was plugged into a line conditioner/surge protector, this surge repeated in rapid succession & sent my entire system into a frenzy, even blowing up my DefTech sub. My UPA2 is sitting on the shelf, doing its job, sounding & looking great.
So I send the XPA5 in for service. Emotiva could not duplicate the problem, but just in case, I asked them to replace the channel that was tripping (5) and that was $375. I get the amp back, hooked it up and - TRIP!!
After HOURS of swapping interconnects, speakers/cables, equipment in every conceivable combination, I wrote Emotiva to tell them it's still tripping.
Had they said "your amp is well out of warranty, we can't duplicate the issue, nothing we can do" I actually would have been AOK with that. Can't expect Emotiva to warrant a product forever. It would have been a disappointing outcome, but I would have understood their position.
So what did Emotiva do?
I get an email from their VP
telling me they wanted to help & to send my amp back - on them. A few weeks later, I get an email from them advising that again, they could not duplicate the problem I am having, but..................
They're sending me a factory refurbished & fully tested XPA5! They're picking up the shipping, too, $85 to CT. They also didn't charge me the diagnostic fee for out of warranty service.
I was blown away. THAT is going above & beyond, folks. I know it's a totally different experience than the OP - but I thought y'all, and anyone else who reads this post, should be as aware of very positive customer service experience.
Regardless of the replacement of my amp, I found Emotiva to be responsive and most importantly, very willing to try to help a customer. I've never experienced this level of service, interest & attention - and most definitely, not this kind of outcome on an out of warranty product. You gotta admit - that is absolutely not necessary on their part.
I'm not questioning or begrudging the OP his experience - just adding another perspective. I think that's fair to Emotiva in a thread with that dire title.
I couldn't be more satisfied & confident that I made the right decision on Emotiva those 7-8 years ago (as nervous as I was about spending that kind of money on an internet-direct product).
I know exactly where I am going when it's time to upgrade my amps & Onkyo pre-pro. Emotiva has earned my business and my respect. I would not hesitate to recommend them, especially now.
Received the refurb'd XPA5 today (5/31) and immediately hooked it up. I tried to make the amp trip doing the same things that made my original amp trip:
- switched input sources
- switched signal (DD, DTS, etc...)
- turned on/off, off/on my source components, and
- turned on/off, off/on the UPA2.
The replacement amp doesn't trip! I am ecstatic.
There's no expectation that these tests weren't sufficient as any one of them ALWAYS made my original amp trip. But, I will watch some movies tonight, running signals to the amps & see what happens. You don't see another post from me, all is Ok.