Join Date: Aug 2015
Location: San Antonio, TX
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 46 Post(s)
So I've been dealing with a sound drop for the past year, troubleshooting it here and there. I have my original post below:
Hey guys I am having an issue with my 5200... I tried searching the forums but couldn't find a solution.
When watching from an HDMI source or from the TV directly via optical in the audio will cut out for a second or two and come back. The screen on the receiver also switches from and back to the current codec while the audio drops. Any ideas? I have put off doing a reset until I am able to try / troubleshoot anything first. Thanks!
I may be finally onto something though. I use the Rocketfish wireless subwoofer kit and noticed that after my recent move, the issue became way worse. The audio was dropping every twenty minutes or so, sometimes more.
A couple days ago, I realized that I had the wireless sub transmitter right next to the Denon. After moving the transmitter to the other side of the TV stand, the issue at first seemed to have gone away. Interesting. After watching a few hours of TV with no issue, I switched to Spotify Connect for some music. The issue persists when using Spotify Connect, but it drops the connection as a whole, forcing me to usually restart the receiver and the Spotify App on my phone in order for the Denon to be found as a device again. Note that this does NOT happen when using AirPlay. More interesting.
I also have two AC Infinity USB fans plugged into the front USB port of the Denon. When the audio drops, the power to the USB port dies and the fans stop. A few seconds later, power resumes and the fans start spinning again. Huh. Keep in mind, the video signal doesn't ever drop, just the audio.
I have tried both WiFi and ethernet, both of which behave the same. I am thinking there is some sort of other interference going on causing this issue. I don't think it's a power line issue as it has happened at two different houses now. There is a coaxial cable now running right behind the AVR, but the router and the AVR have always been in close proximity.
Does anyone have any suggestions or insight into something similar? It's extremely frustrating not being able to pin down the issue. I am not sure the the Spotify issue and the audio drop issue are the same, or different since it is only Spotify giving me an issue now.
Denon AVR-X5200W  7.3  Klipsch RF-82ii  Klipsch RC-62ii  Klipsch KG 4.2  Bose 301-V  Dual SVS SB-2000 + SVS PB-1000  Vizio E60-C3  HTPC  Harmony Elite  Samsung SmartThings