Originally Posted by htpcforever
I just want to remind everyone that this failure is the fault of Texas Instruments, not Onkyo. TI is a well respected company, so if they sell you a chip that meets your specs you would not be wrong to believe them. QA testing would not find the problem since it takes a bit of time for the chip to fail. I am just glad Onkyo is stepping up to fix them. My guess on why it took so long is because they needed to both prove what the problem was AND then get TI to agree to at least partially fund the repairs. Legal departments can ensure even the most obviously right thing to do can take forever before it is agreed to.
Don't believe for a minute that there is no culpability on Onkyo's part...They were the ones that were denying all the repairs, and made excuses for years, in lieu of actually compiling/looking for the causal relationship to the failures. Let's not forget that this has been going on for over six years. That is not TI dropping the ball, for the whole time. Admittedly, the first two years would have went by with randomly failing units. But, by the third year, they would have had all the information they needed for the failure rate, and
been on the road for a repair solution, were it not for their "support" executives burying their head in the sand, and collectively saying: "It won't happen to this year's line..."
For everyone that has been saying that "we see more failure complaints here, because we are an enthusiast's site"...I can finally prove my premise (for years) that statement is incorrect, clearly evidenced by the number of new members that have found this thread, after their failure, and doing an online search.
Onkyo is the manufacturer, they must show some responsibility to their consumer base by being a positive source for customer complaints, and owning up to their
issue. Too many in the CE industry as a whole are turning their backs on the people that fund their business. Either by churning out new features and "apps" that they think we want (without testing), or relying solely upon the consumer to become their R&D department. It should be a crime.
And I say again, that I truly believe this extended warranty would not even be in place, if one of Onkyo's lawyers hadn't pointed out that they could, in fact be in a class-action situation.