Onkyo acknowledges failed units and extending warrranties until 2018 - Page 32 - AVS Forum | Home Theater Discussions And Reviews
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post #931 of 2777 Old 12-25-2014, 06:11 PM
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There is a 2 year warranty on the Onkyo's and there for no way NCIX will take a hit on this by repairing or even replacing the unit out of their pocket. This could of course be different if you bought their extended warranty.

Who needs 4K?... just go see your optometrist.
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post #932 of 2777 Old 12-26-2014, 07:38 AM
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Purchased a 717 in November 2012. It failed on 12/15/2014 with loss of sound and network. Unit was covered under the extended repair program. Received shipping box with prepaid label and all needed packing supplies including tape. Dropped off unit on Friday 12/19 to Fedex. Recieved by Onkyo in Elk Grove Village, IL (I live in Crystal Lake, IL) on Monday 12/22. On 12/24, doorbell rang and FedEx delivered repaired receiver! I was shocked!!! A Christmas miracle! AVR works perfectly. Same unit as serial number matches original. Needless to say very very pleased with the outcome. Onkyo exceeded my expectations.
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post #933 of 2777 Old 12-26-2014, 04:54 PM
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Originally Posted by RLF2010 View Post
Purchased a 717 in November 2012. It failed on 12/15/2014 with loss of sound and network. Unit was covered under the extended repair program. Received shipping box with prepaid label and all needed packing supplies including tape. Dropped off unit on Friday 12/19 to Fedex. Recieved by Onkyo in Elk Grove Village, IL (I live in Crystal Lake, IL) on Monday 12/22. On 12/24, doorbell rang and FedEx delivered repaired receiver! I was shocked!!! A Christmas miracle! AVR works perfectly. Same unit as serial number matches original. Needless to say very very pleased with the outcome. Onkyo exceeded my expectations.

Welcome to the AVS Forum, and thanks for sharing good news about your experience!

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post #934 of 2777 Old 12-26-2014, 07:52 PM
 
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I am quite happy this thread is helping so many people! It sure helped me.
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post #935 of 2777 Old 12-26-2014, 08:45 PM
 
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Originally Posted by RLF2010 View Post
Purchased a 717 in November 2012. It failed on 12/15/2014 with loss of sound and network. Unit was covered under the extended repair program. Received shipping box with prepaid label and all needed packing supplies including tape. Dropped off unit on Friday 12/19 to Fedex. Recieved by Onkyo in Elk Grove Village, IL (I live in Crystal Lake, IL) on Monday 12/22. On 12/24, doorbell rang and FedEx delivered repaired receiver! I was shocked!!! A Christmas miracle! AVR works perfectly. Same unit as serial number matches original. Needless to say very very pleased with the outcome. Onkyo exceeded my expectations.
Awesome.

Don't forget to keep in touch with us; six months, a year, two, ...from now.

Merry Christmas. ...Welcome for posting your very first post @ AVS!
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post #936 of 2777 Old 12-27-2014, 06:56 AM
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This has been a nightmare for me. I sent my 809 in in the beginning of December for the HDMI issues. I got it back a week later which I was initially very happy about. Attached all my equipment and speakers, powered it on and got the "all channel stereo" on every source with no speakers showing up. I got video on some of the sources but not all and no sound on any of the sources. Also have no network, keeps saying initializing. I spent countless hours trying to get it to work including at least 15 microprocessor resets, changed cables, equipment, speakers, network cables, TV to no avail. The thing is completely useless. Contacted Onkyo a week and a half ago for them to address it. Still waiting for them to send me a new label to ship it back. They have been extremely slow to respond and keep asking me the questions where the answers are in the Email if they just took the time to actually read it. I am beyond frustrated and will likely never buy Onkyo again. I am likely going to just bite the bullet and get a new receiver because at this point, god only knows when I will get this thing repaired correctly. Even if I finally do get it back, I have zero faith in it lasting.
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post #937 of 2777 Old 12-27-2014, 06:57 AM
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Well, this thread informed me of the Onkyo failures and subsequent repairs, but Onkyo DID NOT repair my unit. Even though it failed with the same troubles others were having, but to be fair my unit was purchased in January '09.

So now I'm on the hunt for another AV receiver. I'm leaning towards Denon, Pioneer Elite or Yamaha(the brand I first chose in 1994! RX-V1070)

Thanks!!!
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post #938 of 2777 Old 12-27-2014, 01:37 PM
 
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Originally Posted by omegagen View Post
Well, this thread informed me of the Onkyo failures and subsequent repairs, but Onkyo DID NOT repair my unit. Even though it failed with the same troubles others were having, but to be fair my unit was purchased in January '09.

So now I'm on the hunt for another AV receiver. I'm leaning towards Denon, Pioneer Elite or Yamaha(the brand I first chose in 1994! RX-V1070)

Thanks!!!
I owned (still) several Denon/Marantz and Yamaha and Pioneer receivers in the past. ...I think I like Yamaha best.
But because Yamaha doesn't have Audyssey MultEQ XT32 (it has YPAO), I went the Integra way.
And now because Onkyo/Integra ditched Audyssey, I'll have to go back with Denon/Marantz, from past yesteryears.

And! Just too many issues with HDMI/DSP boards. ...Network.
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post #939 of 2777 Old 12-28-2014, 10:15 AM
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Originally Posted by bigchinook View Post
My 818 dropped audio and network. S/N is covered - we'll see how the repair process goes.
Update:

Reported: 12/14/2014
Received Return Box: 12/19/2014
Shipped Receiver: 12/20/2014
Onkyo Received: 12/24/2014
Repair Return: Waiting...

With Christmas, not really expecting a return until after the first of the year.
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post #940 of 2777 Old 12-28-2014, 12:24 PM
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I think my 818 likely will be getting sent in as well. I've had instances where I would have no audio. I'd turn the receiver off and power it back up and it would be fine. Sounds like the turnaround time isn't too bad, so I figure I'll do it when I don't plan on listening/watching much which requires the use of my HT.

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post #941 of 2777 Old 12-28-2014, 03:22 PM
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I have a sticker in the bottem right corner of my 818 that says SN and then some numbers. But it is only 8 digits. Is this my serial Number?
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post #942 of 2777 Old 12-28-2014, 03:26 PM
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Originally Posted by cyclones22 View Post
I think my 818 likely will be getting sent in as well. I've had instances where I would have no audio. I'd turn the receiver off and power it back up and it would be fine. Sounds like the turnaround time isn't too bad, so I figure I'll do it when I don't plan on listening/watching much which requires the use of my HT.

Mine has started doing that as well more frequently the last few weeks.

I am also going to send it in and then sell it. Probably will go the Denon X series route.

Who needs 4K?... just go see your optometrist.

Last edited by NODES; 12-28-2014 at 03:37 PM.
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post #943 of 2777 Old 12-28-2014, 03:55 PM
 
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Originally Posted by budtz View Post
I have a sticker in the bottem right corner of my 818 that says SN and then some numbers. But it is only 8 digits. Is this my serial Number?
Near the rear right bottom corner: SERIAL **************** * => 16 characters (numbers and few letters) plus a separate 17th one (a last letter).

Or something very similar to this:


Last edited by NorthSky; 12-28-2014 at 04:13 PM.
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post #944 of 2777 Old 12-28-2014, 04:17 PM
 
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♦ Just for the kick (inside the Onkyo TX-NR5010 AV receiver) ::

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post #945 of 2777 Old 12-28-2014, 04:21 PM
 
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♦ A well "ventilated" Onkyo receiver, for added security ::



* All Onkyo receivers should come like this; standard edition, ...for sleeping better @ night.
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post #946 of 2777 Old 12-29-2014, 12:28 AM
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Onkyo will not fix my 818 (purchased August 2012) from Hong Kong (I live in Australia), which now has the HDMI audio issue;

I have advised Onkyo this is unfortunate, especially for customers who think Onkyo is a global organisation and purchase their products overseas eg while working/living, holidays, or over the internet.

I have found Onkyo not supporting their product globally/making it difficult when there are known defects is extremely poor.

I will no longer purchase further Onkyo products (have purchased from Onkyo; 3xAvr , cd player, bluray player). My next purchase will be a Denon X5200w due to Onkyo's poor after sales support for their product.

A friend has now tested the caps and confirmed no issue, looks as though it may have the DSP chip issue others have reported. He also advised the bottom of the board had a burnt tinge in one spot.

Hopefully for the rest of you Onkyo provide you with a better product and customer experience. As, when someone is asking which AVR to buy I will provide my experience so others do not end up with a very expensive door stop.

All the best for the New Year!
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post #947 of 2777 Old 12-29-2014, 04:54 AM
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the trade-in values are a joke

... the trade in values are a joke for a receiver that cost $700 or so.

now - a thought: Gamble and just buy a different receiver and wait with the repair until 2018 until they either perfect the whole thing very much or they will just replace with a new device then because of lack of repair volume?
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post #948 of 2777 Old 12-29-2014, 05:10 AM
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does Onkyo give any kind of notice or tracking info on the returned avr? would really be a help since they require a signature for delivery. My repaired unit is due (I hope!) any day now. thanks for any info on this. JDW
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post #949 of 2777 Old 12-29-2014, 05:53 AM
 
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does Onkyo give any kind of notice or tracking info on the returned avr? would really be a help since they require a signature for delivery. My repaired unit is due (I hope!) any day now. thanks for any info on this. JDW
No, they do not. Your best bet is to call into their support center with your repair info and ask them.
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post #950 of 2777 Old 12-29-2014, 06:09 AM
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does Onkyo give any kind of notice or tracking info on the returned avr? would really be a help since they require a signature for delivery. My repaired unit is due (I hope!) any day now. thanks for any info on this. JDW
When I initiated the process for mine, I got an email from "[email protected]" with the subject "Onkyo Receiver Return Information" that gave the following URL:

http://www.onkyousa.com/Support/Status/index.php

From there, you can either enter in your serial # or the service # (which was in the same email). You can then check the status and the tracking #s .

"Your" isn't the same as "you're". "There", "their" and "they're" are also not the same. Please learn the difference.

And... it's "couldn't care less". Thank you. :)
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post #951 of 2777 Old 12-29-2014, 06:09 AM
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No, they do not. Your best bet is to call into their support center with your repair info and ask them.
Good luck with that. I have been trying to get mine fixed after they "fixed" it then returned it to me worse than when I sent it for weeks. Called the support center and got a message "there are no agents available at this time". I lost it. My suggestion to anyone considering buying an Onkyo is to run, run far away. This is all based on the horrible customer service I have received and have read that so many others have received. This is not based on units failing, all units fail especially with the cheap mindset of most major companies today, it is based on the customer support. 10 emails, multiple calls to the support center without getting a human, email responses days apart asking the same questions that were already answered in the same email thread, promises of sending a label to return the unit still not received after a week, etc... Just a horrible experience.
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post #952 of 2777 Old 12-29-2014, 07:03 AM
 
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Good luck with that. I have been trying to get mine fixed after they "fixed" it then returned it to me worse than when I sent it for weeks. Called the support center and got a message "there are no agents available at this time". I lost it. My suggestion to anyone considering buying an Onkyo is to run, run far away. This is all based on the horrible customer service I have received and have read that so many others have received. This is not based on units failing, all units fail especially with the cheap mindset of most major companies today, it is based on the customer support. 10 emails, multiple calls to the support center without getting a human, email responses days apart asking the same questions that were already answered in the same email thread, promises of sending a label to return the unit still not received after a week, etc... Just a horrible experience.
Did you use their call back feature? It really does work, they call you back in the same amount of time you would have waited, which is an hour or two.
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post #953 of 2777 Old 12-29-2014, 07:07 AM
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onkyo return info

Thanks for the info, my 709 has been repaired and shipped. but the tracking # for fedex shows the box that was sent to me, no info on return shipment.
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post #954 of 2777 Old 12-29-2014, 07:14 AM
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Sorry, used wrong tracking #!
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post #955 of 2777 Old 12-29-2014, 10:20 AM
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Originally Posted by Mickp10 View Post
Onkyo will not fix my 818 (purchased August 2012) from Hong Kong (I live in Australia), which now has the HDMI audio issue;


Sorry to hear about your misfortune, but pretty much all manufacturers don't honor warranty coverage from different countries. So it's not just Onkyo.
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post #956 of 2777 Old 12-30-2014, 06:37 AM
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Well, count me in the HDMI issue crowd. Purchased my 818 November, 2012 - zero issues till a week ago, after well ventilated, fairly heavy usage. Main HDMI out randomly stopped outputting altogether. Sub out still functional for now fortunately. Input my serial # into the Onkyo page, checked the appropriate box, and they state it's not covered under the recall (?!). Guess I'll just contact them directly and see if they'd like to keep a customer happy. (though, with dropping Audyssey, and the frequency of the HDMI issue for so long & so many, doubtful I'll be investing in their products again)
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post #957 of 2777 Old 12-30-2014, 06:46 AM
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Why are some 818's covered and others not?
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post #958 of 2777 Old 12-30-2014, 08:57 AM
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Well my 3007 was turned around very fast considering the holiday. Should be here tomorrow, fingers crossed
for a working unit. I've heard of guys putting $50 in the box when sending their 1911 into Sig Arms for warranty
work and it getting back all the internals polished. This might be my next approach if it still doesn't work.
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post #959 of 2777 Old 12-30-2014, 10:27 AM
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Quote:
Originally Posted by NorthSky View Post

Don't forget to keep in touch with us; six months, a year, two, ...from now.
lol... isn't that the truth

Hopefully all is good long term

if not..I can see a Onkyo bashing thread here about this in a year or so

Warren

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post #960 of 2777 Old 12-30-2014, 10:50 AM
 
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Why are some 818's covered and others not?
It depends on when the unit was built. They figured out the bad chip issue during the production run for that model, so some where produced with the new chip.
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