Originally Posted by htpcforever
What other vendors have offered to repair out of warranty products for years after the warranty ends? Just curious, since doing such is considered to be bad attitude. Doing the right thing is apparently the wrong thing in the eyes of many. You do know you don't have to have your Onkyo (if covered by the recall of the bad chip Texas Instruments made) repaired for free, right? It is also quite telling that no one is hateful of Texas Instruments...odd...the failure of the recent crop of Onkyos is due to them selling a chip that cannot handle the specs they were given. Hate is not logical, though, so it is to be expected.
I am not an Onkyo fanboi by any means - I have only ever owned one of them. I have owned one Denon, one Pioneer, and Kenwood, and one Sony. But hey, if saying "hate is stupid" means I am magically a fanboi of product XYZ, then I must be a fanboi of every product ever created. My next AVR will most likely be a Denon since I find great value in Audyssey. But buying a Denon most likely also makes me an Onkyo fanboi, righ?
I don't think "doing the right thing" is on their list. (this is all my opinion, so please don't ask me to "prove it" again...) I think they are a large corporation, that got caught. (finally) I think, as mutki stated and I have said many times in the past...they were on the verge of a major class-action law suit, and this was their decision to avoid that. I don't think you can go years and years with the same major failure without someone investigating. And the old excuse that we see more complaints here because we are enthusiasts, does not apply, as evidenced by the recall. They knew/know there was a problem. they were playing the odds by offering the one-time out of warranty repair...thinking it would "get them by"...and it didn't work. I have seen too much corruption in business today to believe otherwise. Money is the motivation, not helping out the customer. You may have an optimistic outlook, and that's great...but as I tell my wife...I am a realist.
As far as TI is concerned...TI didn't tell me my network setup was the problem in playing my files. TI didn't tell me that I must not have allowed enough air circulation around my 807. (and conveniently tell me that they would "do me a favor" and take care of it one time...out of warranty) TI didn't deny over and over that there was any kind issue out there with their product, when they have clearly been fending off calls day and night. TI didn't say that forum posts about their product "do not matter", or that they have no bearing on any issues that have surfaced with their product.
I also have to ask how you think you know that the chip was not up to the specs that Onkyo provided? What makes you think that Onkyo would tell the truth about that? Do you not think it's possible that the specs were incorrect? Maybe it was Onkyo that went "cheap" and asked TI to design something less expensive for their product. Maybe TI is just the scapegoat, maybe they agreed to be the scapegoat, if Onkyo continued to purchase their chips...
and myself (along with many others) have been put on the offensive because of Onkyo's plausible deniability stance. Their "support techs" are rude, abrasive, and uncaring. They, unfortunately, have not been the first, nor will they be the last large corporation to act this way. But they are the one we are discussing. To falsely believe that they are warranting the product out of the "goodness of their heart"...is pretty naive'.
What about all those out there that fell for Onkyo's denial, and paid for their own repair, and were so put out, they sold the product, and never looked back? Those people are out the original cash and the monies they shelled out for the repair. If Onkyo were such a magnanimous "giving" company...I think they would offer to pay those poor souls back. That doesn't appear to be part of this amazingly generous warranty offer.