Hello again guy/gals!
I am a lurker on this site. I read a lot, but rarely post.
This is one of those times I need to post...
My story and question:
I have owned Onkyo receivers for many years. So when we built our new home in 2011, I bought a NR818 after reading all the glowing reviews on this site. I was not disappointed! Amazing sound, lots of features, and so many things plugged into it my poor wife gets confused!
There have never any signs of what this thread is about.
Now... I work as a designer/installer of process control electronics for the asphalt/aggregate industry, so when I installed the new audio system, I used Transtector Surge protectors on all the audio equipment throughout the house. These are point of use protectors. I use them in the industrial world I deal with, so I know they work well. So from December 2011 to July 2015 the receiver has worked flawlessly. At least up until.... THE STORM!
We had a severe lightning storm come through our area at 3:00AM in early July. I have NEVER in my 54 years seen lightning as rapid and as intense as what came out of this storm. Winds clocked at over 65 mph, and we later found out that 2.7" of rain fell out of this one storm. You could not talk for the thunder, and knowing that water was going to blow in around the kitchen door, I started to get up to get a towel. That was when "The Big Bang" occurred! A strike hit about 50 feet from the rear of the house and it's hard to describe what happened in the next few seconds. Sparks flew from every outlet, wall switch, and light fixture on that end of the house. The alarm system (which was not even armed at the time as we had guests that smoked and would go outside to do it) goes off with it's 110 dB alarm. Both dogs start barking like crazy and of course the wife and one of the guest start screaming. The wife thinks a tornado has hit and she and the other screaming guest, take off with the dogs to the storm room in the basement. Power of course is out so I grab a flash light and start checking for a fire. We have a log home so I am a bit concerned seeing as how sparks flew from everywhere. A few minutes of checking and thankfully, no fire but a very strong odor of electronics that have fried. Power came back on about 20 minutes later and I started taking inventory of what got fried.
55" Sony TV : Bad HDMI port
32" Sony TV : Totally dead
Sony Blue-Ray: Totally dead
Phone System: Totally dead
All Direct TV components (DVR and two tuner boxes) : Totally dead
Two Ethernet switches : Totally dead
Radio Dog Fence: Completely EXPLODED (found out that the strike came in through the ground rod for this system and got into the house wiring)
4 outlets, three wall switches and one fan controller
Two of the three Transtector devices : Totally dead
TX-NR818 : Totally dead...
From industrial experience, I know that NOTHING will protect electronics from a direct strike. My company has tried them all, so I was not expecting ANYTHING to have survived. The fact that I only lost three of eight devices that were protected by these surge protector was pure luck. The alarm BTW still works even though the strike confused it enough for it to go off when not armed!
So I can live without the HDMI port on the 55", I repaired the 32" TV by replacing the power supply and the video boards. Got these off E-Bay cheap, I simply replaced the Blue-Ray player, Direct TV replaced all of their stuff no charge (even got the updated DVR!), The phone company had to replace the underground phone cable, I replaced both the Ethernet switches, and Radio Systems replaced the dog fence as it was under warranty! (I did buy from them a LIFETIME Guaranteed surge protector). Two of the three Transtector Surge Protectors were completely fried. One of them was replaced free as it was under warranty, the other I had to replace.
So what about the 818? I tried everything to bring it back to life including taking the cover off and checking for blown fuses(nope), loose/fried cables(nope), and burned circuit board traces. Nothing! I left it unplugged for 24 hours and tried it again... and nothing, so... I called Onkyo. They said it needed to go to their repair center in New Jersey. So I called them and they said box it up and ship it on my dime. It's on the way, will be delivered today actually.
My question and back on topic for this thread: If they have to replace the HDMI board in the receiver as part of the repairs, will it get the HDMI board with the updated chip, or will they gamble that I will not have the HDMI problem before 2018 and put one of the older boards in? Should I call All Tech Electronics and ask for the updated board? I would hate to get the receiver back only to have this issue pop up and have to send it back again...
Thanks for any insight!