Join Date: Jun 2010
Location: St. Petersburg, FL
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I agree with all the positive comments here. I went through this process fairly recently for my TX-NR709. The process was extremely painless. I was shocked about the half roll of packing tape included in the return box package. The quickness of the return process and fix really surprised me. And the unit is working flawlessly again so far. My unit lasted 3 years te first time. If it lasts that long again I will be very happy.
Everybody sings the praises of Denon around this forum. I have two of them. In the past 6 months my AVR-3311 stopped sending any signals from the HDMI inputs. Did the reset procedures and whatnot. That until is not 2year and 9 months old. Called Denon and after some trouble shooting was basically told "too bad so sad". "We can give you a 10% discount on a new AVR, or you can send the 3311 back for repairs at your expense".
Main System: Denon AVR-4300h, LG OLED65C7, Oppo UDP-203, PS3 and PS4pro, Sonos Connect, Nvidia Shield tv (2017), Ascend RAAL Towers, RAAL Horizon Center, Sierra 2's (surround), 2 Rythmik F15's
2 other systems: 1 Onkyo, 1 Denon, Paradigm Studio V1 and V2 speakers, Panasonic Plasmas, etc.