Without any warning or any sign of anything diminishing, I turned on my TX-NR646 as usual one day but had no audio. I went through all the unplugging and factory resets etc. Video was still fine on all the inputs/outputs but not a peep of sound from anything. Network settings were also greyed out now.
Thinking google might help me, I began searching and came across this thread. The shear number of failed units scouring the web screamed RECALL as did the reason why they all fail at some point. Apparently there is an excessive half volt sent to the DTS chip on the HDMI board and that silly Band-Aid fan in the unit does not cool the chip down now that it's being overheated from too much voltage. After enough time goes by the chip deteriorates as does the connection on the board. I'm going out on a limb. I'll bet if your unit has a fan, that disqualifies you from getting a real repair since that is the 'Fix'. I can assure you, that 25 cent fan didn't fix anything although it probably prolonged certain death...... just about enough time until the warranty runs out.
So, I called Onkyo and explained the symptoms, no audio and no network settings access. After asking for my serial, I was told the unit is out of warranty and my only recourse was to take it to a repair center and pay to have it fixed myself. I asked the rep if he was aware of the Loss of Audio/Network Connection Customer Program extended until 2018. The reply was he is very aware of it. I was told this program only applies for units still under warranty and I should have read that in the fine print (although nothing of the sort is on that page). I said why would you have a special program that only applies to units still under warranty? I said if anything breaks while still under warranty you are responsible to honor your warranty including no audio or network settings. What makes this program special aside from a normal warranty? He repeated the program is only for units still under warranty and since my unit isn't, it does not apply and to take my unit to a repair facility if I want to fix it myself.
I hung up, went to Best Buy that morning, and purchased a Denon AVR-S720W on sale, the comparable replacement to an Onkyo 646. Never been happier. Performance, features, and warranty surpass my expectations and certainly that of my dead Onkyo.
Call me naïve but my question is, if your unit is in warranty, what is so special about this program? Wouldn't loss of audio and network settings qualify for a regular ol' warranty return? Why would you have to jump through this hoop?
Last edited by brazen1; 12-04-2016 at 09:13 PM.